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Best Western Plus Apollo Hotel Newcastle

4.5 star property

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Photo gallery for Best Western Plus Apollo Hotel Newcastle

Lobby
Lobby
Lobby
Outdoor pool, pool umbrellas
Lobby

Popular amenities

  • Bar
  • Room service

Explore the area

Map
290 Pacific Hwy, Charlestown, NSW, 2290
  • Westfield Kotara
    ‪2 min drive‬
  • Blackbutt Reserve
    ‪3 min drive‬
  • John Hunter Hospital
    ‪6 min drive‬
  • Newcastle, NSW (NTL-Williamtown)
    ‪30 min drive‬

Room options

View all photos for Standard Apartment, Multiple Beds, Non Smoking, Kitchen (Full Kitchen)

Standard Apartment, Multiple Beds, Non Smoking, Kitchen (Full Kitchen)

Standard Apartment, Multiple Beds, Non Smoking, Kitchen (Full Kitchen)

8.0 out of 10
Very good
(1 review)
  • 72 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bed

View all photos for Deluxe Room, 1 Queen Bed, Non Smoking

Deluxe Room, 1 Queen Bed, Non Smoking

Deluxe Room, 1 Queen Bed, Non Smoking

9.4 out of 10
Exceptional
(100 reviews)
  • 36 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 King Bed, Non Smoking

Premium bedding, minibar, in-room safe, desk

Superior Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(29 reviews)
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Non Smoking, Balcony

Premium bedding, minibar, in-room safe, desk

Executive Room, 1 King Bed, Non Smoking, Balcony

9.8 out of 10
Exceptional
(7 reviews)
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Multiple Beds, Non Smoking

Family Room, Multiple Beds, Non Smoking

Family Room, Multiple Beds, Non Smoking

8.8 out of 10
Excellent
(9 reviews)
  • 60 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Balcony

Premium bedding, minibar, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking, Balcony

  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Balcony

Suite, 1 King Bed, Non Smoking, Balcony

Suite, 1 King Bed, Non Smoking, Balcony

  • Sleeps 2
  • 1 King Bed

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About this property

Best Western Plus Apollo Hotel Newcastle

Luxury hotel with a fitness center and a 24-hour business center
An outdoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a 24-hour business center, and a conference center are onsite.
Best Western Plus Apollo Hotel Newcastle offers 95 air-conditioned accommodations with minibars and safes. Accommodations offer separate sitting areas. Beds feature premium bedding. 55-inch flat-screen televisions come with digital channels. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and microwaves can be requested.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Our customers tell us they can't get enough of Best Western Plus Apollo Hotel Newcastle's great location. During your stay, you'll be within walking distance of Westfield Kotara. Free WiFi in public areas, an outdoor pool, and a restaurant are available.
  • Free WiFi and wired Internet
  • Enjoy international cuisine and garden views while dining at Babbingtons Bar and Grill
  • Continental breakfast served daily for a fee
  • Self parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym
  • Guests have great things to say about the location and the helpful staff
  • Just a 3-minute drive from Westfield Kotara and a few minutes from Blackbutt Reserve
Best Western Plus Apollo Hotel Newcastle offers its guests an outdoor pool and a fitness center. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business center and 4 meeting rooms. Event space at this hotel measures 1076 square feet (100 square meters) and includes a conference center. A terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury Best Western Plus Apollo Hotel Newcastle. For a fee, parking is available.

This 4.5-star Newcastle hotel is smoke free.

For a fee, guests can enjoy continental breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7 AM to 10 AM.
Babbingtons Bar and Grill - Overlooking the garden, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Languages

Afrikaans, Chinese (Cantonese), English, Japanese, Korean, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Parking on site (AUD 10 per day)
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Continental breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7 AM to 10 AM on weekends; AUD 8 to 25 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Babbingtons Bar and Grill

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Free cot
  • Laundry facilities
  • Microwave on request
  • Outdoor pool
  • Pool gate

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 4 meeting rooms
  • Computer station
  • Conference centre (1,076 square foot of space)

Outdoors

  • Garden
  • In a regional park
  • Picnic area
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Microwave on request
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1 percent for credit card payments
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for AUD 35 per day.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 300.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately AUD 8 to 25 per person
  • Self parking fee: AUD 10.00 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 35 per day
  • Credit card charges are subject to a surcharge of 1 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Parties and events (including weddings) are allowed on site
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
This property hosts weddings on the weekends. Guests should expect a high level of noise until 11 PM.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Apollo International Hotel
Best Western Plus Apollo International Charlestown
Best Western Plus Apollo International Hotel
Best Western Plus Apollo International Hotel Charlestown
Best Plus Apollo Newcastle
Best Western Plus Apollo International Hotel
Best Western Plus Apollo Hotel Newcastle Hotel
Best Western Plus Apollo Hotel Newcastle Charlestown
Best Western Plus Apollo Hotel Newcastle Hotel Charlestown

Best Western Plus Apollo Hotel Newcastle Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 638 out of 1007 reviews
Rating 8 - Good. 279 out of 1007 reviews
Rating 6 - Okay. 55 out of 1007 reviews
Rating 4 - Poor. 17 out of 1007 reviews
Rating 2 - Terrible. 18 out of 1007 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A quality hotel experience with excellent and well appointed rooms.
Stayed 1 night in Apr 2025

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyed our stay

Had an enjoyable stay here for two nights with three children. Good location and the food was excellent for room service and at the restaurant.
Stayed 2 nights in Apr 2025

6/10 Okay

Graham

Stayed 2 nights in Mar 2025

10/10 Excellent

Keith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet.
Stayed 1 night in Apr 2025

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

6/10 Okay

Carleene

Liked: Room comfort

A disappointing end to our travels

We have stayed at this Hotel several times and decided to stop for two nights at the end of a trip to Fiji for our Wedding anniversary. We usually stay in the king room with a balcony but decided on a King deluxe room with a nice view of the bush. We booked in and were given the keys to a “cupboard “ on the fourth floor. It was extremely hot and stuffy with no view and a Queen bed. I rang reception and said we would not stay in that room and was told they were booked out. I insisted we would not stay in that room and then the man who booked us in came up with room 220 which was certainly an improvement. Very disappointed and will think twice about staying at our “favourite “ Newcastle hotel again. We have always been treated well in the past but felt disappointed.
Stayed 2 nights in Apr 2025

6/10 Okay

Joanne

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The facilities offered are basic. No toaster, instant coffee, no plate, plain water is charged for.
Stayed 2 nights in Apr 2025

10/10 Excellent

Kristyl

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant hotel, with spacious rooms great for families, pool facilities, buffet breakfast, room service, free onsite parking, walkable to shops, restaurants, cinemas & a McDonald’s within 1km. We always enjoy our stay here.
Stayed 1 night in Apr 2025

8/10 Good

nancye

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large rooms. Comfortable bed
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All Staff starting from Reception to House keeping to room service was exceptionally helpful and courteous. Accommodation was very spacious, comfortable and clean.
Stayed 3 nights in Mar 2025

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Good value for money on a short term stay
Stayed 1 night in Mar 2025

8/10 Good

Philip

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Trudi

Liked: Cleanliness, staff & service, property conditions & facilities
Just a pity the restaurant is not open for dining in Sunday nights
Stayed 2 nights in Mar 2025

10/10 Excellent

jessica

Liked: Cleanliness, staff & service, property conditions & facilities
We always have a great stay with the Apollo. Only thing we didn’t like is the room we had didn’t have a fan in the bathroom
Stayed 1 night in Mar 2025

10/10 Excellent

sarah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

6/10 Okay

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Michelle

Liked: Cleanliness, staff & service, room comfort

Overall a nice hotel !!

It was a very nice hotel.. I don’t want to say a bad word but the shower/bath situation was a bit dangerous . I nearly slipped in the bath when I was getting out of the shower. Bed was great Internet was a bit slow and our movie kept stopping lots. I gave up on watching. It was a good location though. Great to have an onsite restaurant, not that we used it but we did order room service in the evening and that was good.
Stayed 1 night in Mar 2025

10/10 Excellent

Stuart

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
One of my regular places to stay in the area. Always great food. Big soft beds and clean rooms
Stayed 1 night in Mar 2025

10/10 Excellent

matthew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay with in house restaurant food was awesome
Stayed 3 nights in Mar 2025

2/10 Terrible

Les

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No flexibility, poor communication
Stayed 1 night in Mar 2025

10/10 Excellent

joanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been coming to this hotel for years now.Great facilities and value for money that keep us coming back.
Stayed 1 night in Mar 2025

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were extremely helpful. Whatever we asked, they were able to deal with. Special mention to Richard on the front desk. Excellent advice and really went out of his way in exploring alternative accommodation for us as we needed to leave a day early than planned.
Stayed 4 nights in Feb 2025

10/10 Excellent

Steffany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

8/10 Good

Dean

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Pleasant stay but felt the room was a bit tired. It was conveniently situated for our trip. Pleasant staff.
Stayed 1 night in Feb 2025