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Best Western Plus Newport News Inn & Suites

2.5 star property

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Photo gallery for Best Western Plus Newport News Inn & Suites

Lobby
Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)
In-room safe, desk, laptop workspace, blackout curtains
In-room safe, desk, laptop workspace, blackout curtains
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
500 Operations Dr, Newport News, VA, 23602
  • Place, Patrick Henry Mall
    ‪6 min walk‬
  • Place, Riverside Medical Center
    ‪11 min drive‬
  • Place, Christopher Newport University
    ‪12 min drive‬
  • Airport, Norfolk, VA (ORF-Norfolk Intl.)
    ‪47 min drive‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

In-room safe, desk, laptop workspace, blackout curtains

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(57 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Third bed is a Sofabed)

In-room safe, desk, laptop workspace, blackout curtains

Suite, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Third bed is a Sofabed)

7.2 out of 10
Good
(46 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

7.6 out of 10
Good
(9 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

In-room safe, desk, laptop workspace, blackout curtains

Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

  • 19 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Non Smoking (with Sofabed)

In-room safe, desk, laptop workspace, blackout curtains

Suite, 1 King Bed, Accessible, Non Smoking (with Sofabed)

7.0 out of 10
Good
(6 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Accessible, Bathtub (with Sofabed)

In-room safe, desk, laptop workspace, blackout curtains

Suite, 2 Double Beds, Accessible, Bathtub (with Sofabed)

7.2 out of 10
Good
(7 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

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About this property

Best Western Plus Newport News Inn & Suites

Along with a fitness center, this smoke-free hotel has a hot tub and a seasonal outdoor pool. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a business center, laundry facilities, and a 24-hour front desk.
Best Western Plus Newport News Inn & Suites offers 65 air-conditioned accommodations with safes and coffee/tea makers. Accommodations have separate sitting areas and are furnished with double sofa beds. 32-inch flat-screen televisions come with premium cable channels and pay movies. Refrigerators and microwaves are provided. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

A seasonal outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.
The free breakfast at Best Western Plus Newport News Inn & Suites gets good marks from our customers. During your stay, you're just a quick walk from Patrick Henry Mall. Free WiFi in public areas, free self parking, and a gym are available.
  • Free continental breakfast offered
  • Free WiFi and wired Internet
  • Free self parking, extended parking, and RV/bus/truck parking
  • Take a swim in the seasonal outdoor pool or soak in the hot tub
  • Amenities include a business center, meeting rooms, and a gift shop
  • Onsite recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean accommodations
  • 13 minutes by car from Hampton Coliseum and 13 minutes from Langley Air Force Base
  • Pets welcome for a fee (restrictions apply)
Best Western Plus Newport News Inn & Suites offers its guests a seasonal outdoor pool, a hot tub, and a fitness center. WiFi and wired Internet are free in public spaces. Business amenities include a business center and meeting rooms. Free breakfast is available. A vending machine, gift shops/newsstands, and laundry facilities are also featured at the business-friendly Best Western Plus Newport News Inn & Suites. Self parking is free.

This Newport News hotel is smoke free.

Guests are served free continental breakfast.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free extended parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast

Things to do

  • Gym
  • Hot tub
  • Seasonal outdoor pool

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Double sofa bed
  • Free cot

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 30 per accommodation, per day, plus a deposit of USD 50 per stay
  • Maximum 2 (weight limit: 80 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 50 per stay
  • Pet fee: USD 30 per accommodation, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in May and close in August.
  • Up to 2 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Best Western Newport News
Best Western Plus Newport News
Best Western Plus Newport News Inn
Newport News Best Western
Newport News Inn
Best Western Plus Newport News Hotel Newport News
Best Western Plus Newport News Inn And Suites
Best Western Plus Newport News Hotel
Best Western Plus Newport News Inn Suites
Plus Newport News & Suites
Best Western Plus Newport News Inn & Suites Hotel
Best Western Plus Newport News Inn & Suites Newport News
Best Western Plus Newport News Inn & Suites Hotel Newport News

Best Western Plus Newport News Inn & Suites Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 419 out of 1000 reviews
Rating 8 - Good. 258 out of 1000 reviews
Rating 6 - Okay. 146 out of 1000 reviews
Rating 4 - Poor. 95 out of 1000 reviews
Rating 2 - Terrible. 82 out of 1000 reviews

7.8/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

Reviews

6/10 Okay

Barry

Stayed 1 night in Jan 2026

10/10 Excellent

Juan

Stayed 3 nights in Jan 2026

10/10 Excellent

Marvin

Travelled with family
Liked: Cleanliness, staff & service, amenities
Yes
Stayed 2 nights in Jan 2026

4/10 Poor

Lucinda

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Room was not clean..there was food ftom tge last guest in tge refrigerator and an empty 3 litre soda bottle under the AC in the bedroom. Some electric outlets did not have plates and I had young children in my party Iasked for extra blankets when I booked the room..there wasnt even bedding for the pullout sodan
Stayed 1 night in Jan 2026

8/10 Good

Teresa

Stayed 1 night in Sep 2025

4/10 Poor

Percy

Disliked: Cleanliness, amenities, property conditions & facilities
My wife and I stayed at this hotel 8 years ago in 2017 and it was one of the best hotel experiences we’ve had. The staff was amazing, the breakfast was great and the room was immaculate. Fast-forward to this past week and I gotta say that this stay was a HUGE let down!! The staff was still great, but the breakfast and the room were TERRIBLE!! I’m an ex-military guy and I’ve seen better food in open markets in foreign countries! We decided that we would definitely eat out after seeing the breakfast the first morning. The room was HORRIBLE! There was the smell of a dirty dog in the hallway outside our door and what possibly was a senior citizen that might have soiled themselves in the room next to ours. The carpet and couch in the room had stains all over them and the tub looked as if it hadn’t been cleaned in quite some time, the only thing that appeared clean was the bed. My wife and I had to go to a Target to get air fresheners and bathroom cleaner just to feel comfortable using the shower and to kind of mask the dog and old-people smell. To say that this visit home to Virginia’s hotel stays was disappointing is an understatement. DEFINITELY WILL NOT BE STAYING HERE AGAIN!!
Stayed 4 nights in Dec 2025

4/10 Poor

Jeffrey

Liked: Cleanliness
Disliked: Amenities
The internet nor the TV worked the entire length of the 3 day stay. If I had been there on business like I normally do I would have had to switch hotels - the rooms were clean and staff friendly but no internet is a problem for business travelers
Stayed 3 nights in Dec 2025

10/10 Excellent

Taccara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2025

10/10 Excellent

Terrell

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities
Room was clean.. Breakfast was good with plenty if options. Price was outstanding. Staff was warm and courtrous.
Stayed 5 nights in Dec 2025

10/10 Excellent

Amani

Liked: Cleanliness
Stayed 2 nights in Oct 2025

10/10 Excellent

Rebecca

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t eat breakfast but enjoyed everything. Wish they had kcup pods for the kurege though
Stayed 2 nights in Dec 2025

2/10 Terrible

evelyn

Travelled with family
Disliked: Cleanliness, amenities
Room- rug smelled like “PISS” - Couch was dirty it was supposed to be gray but it was BLACK - smelled like Smoke and I’m allergic to it. Tub was dirty Breakfast was horrible. Except for the fruit, yogurt and bagels. Premade the reheated NASTY… pancakes from a machine looked half cooked … it was the worst experience I’ve ever had since 2023 I truly wanted my money back as I was their for my moms funeral
Stayed 1 night in Dec 2025

2/10 Terrible

Kristopher Michael, Tacoma

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room was trash, holes in wall, thermostat was hanging off wall. I want a refund.
Stayed 2 nights in Dec 2025

2/10 Terrible

Kayla

Disliked: Cleanliness, staff & service, amenities
Stains all over the room, bedding, and towels. TV didn't work. Light outlet was falling off the wall and couldn't plug in phone to charge. I wouldn't recommend staying at this place
Stayed 4 nights in Dec 2025

10/10 Excellent

Sandi

Stayed 1 night in Dec 2025

8/10 Good

Yolanda, New London

Travelled with group
Disliked: Amenities
N/A
Stayed 4 nights in Nov 2025

10/10 Excellent

Taccara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff very accommodating clean rooms and building, breakfast every morning and tasty.
Stayed 3 nights in Dec 2025

2/10 Terrible

Bernard

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water; beds not made; toilet seat connection broken; shower pull lever would not allow water to fill tub - only allowed shower, but there was no hot water anyway; lamp to left of sofa and left side of sofa had red soiled area; manager on duty reported she had to push breaker for the boiler on, but she indicated the breaker would continuously kick off and she would have to reset it or call for service; She reported to me that the outside service provider did not respond.
Stayed 1 night in Dec 2025

6/10 Okay

Deborah

Stayed 3 nights in Nov 2025

10/10 Excellent

Henry

Stayed 3 nights in Nov 2025

10/10 Excellent

Johnnie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
staff excellent rooms were great 😊
Stayed 4 nights in Nov 2025

8/10 Good

Kara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast killed this review. It’s the last impression and it’s good to start the day with a good breakfast. But, the pancake machine needs to be fixed or replaced. Coffee maker was also wonky and people just left their diluted cups of coffee next to the machine. Otherwise it would’ve been a great stay. Staff was nice and the lobby was a nice space to hang out in.
Stayed 1 night in Nov 2025

10/10 Excellent

Henry

Stayed 1 night in Nov 2025

4/10 Poor

Ricky

Stayed 1 night in Nov 2025