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Ngorongoro Serena Safari Lodge

4.0 star property

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Photo gallery for Ngorongoro Serena Safari Lodge

A cozy room with a stone wall, wooden furniture, and a large window offering a scenic view.
A dining area with tables and chairs, a view of a lake and mountains, and a stone wall.
A stone-walled building with a wooden deck leading to a covered area.
A stone building with multiple rooms, surrounded by lush greenery and hills in the background.
A cozy room with a large window, a sofa, chairs, and a table.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Breakfast included
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Crater Rim, Ngorongoro
  • Place, Lake Magadi
    ‪41 min drive‬
  • Place, Mandusi Swamp
    ‪50 min drive‬
  • Place, Lerai Forest
    ‪52 min drive‬

Room options

View all photos for Standard Twin Room

A bedroom with two beds, a wooden ceiling, a large window, and a view of a stone wall outside.

Standard Twin Room

  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Triple Room

A room with three beds, wooden headboards, and a large mirror.

Standard Triple Room

  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Executive Suite

A cozy living room with a sofa, a coffee table with fruits, and a view of the sea.

Executive Suite

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Standard room

A bedroom with a large bed, a desk with a chair, a television, and a stone wall.

Standard room

10.0 out of 10
Exceptional
(1 review)
  • Park view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

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About this property

Ngorongoro Serena Safari Lodge

A full-service spa, a restaurant, and a bar/lounge are available at this smoke-free lodge. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include massage/treatment rooms, concierge services, and dry cleaning. Housekeeping is not available.
Ngorongoro Serena Safari Lodge offers 75 air-conditioned accommodations with complimentary bottled water and bathrobes. These individually decorated and furnished accommodations have separate dining areas. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include showers, designer toiletries, and hair dryers. Business-friendly amenities include desks and phones. In-room massages and hair dryers can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
The onsite spa has massage/treatment rooms. Services include massages and body treatments. The spa is open daily.
During your stay at Ngorongoro Serena Safari Lodge, you'll be close to Lerai Forest. Features include free breakfast, free WiFi in public areas, and free self parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Indulge with body treatments or massages at the spa
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • Onsite recreation includes hiking/biking trails
  • 10.5 mi (16.9 km) from Mandusi Swamp and 11.4 mi (18.4 km) from Lerai Forest
Ngorongoro Serena Safari Lodge offers its guests a full-service spa. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

Barbecue grills, an arcade/game room, and a garden are also featured at the business-friendly Ngorongoro Serena Safari Lodge. Free self parking is available.

This 4-star Ngorongoro lodge is smoke free.

Guests are served free buffet breakfast daily from 7:00 AM to 9:00 AM.
Ngorongoro Serena Safari Lodge has a restaurant serving breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 9:00 AM
  • A bar/lounge
  • A restaurant

Things to do

  • Arcade/game room
  • Full-service spa
  • Game drive
  • Game viewing
  • Hiking/biking trails
  • Safari
  • Shopping
  • TV in common areas

Family friendly

  • Arcade/game room
  • In-room babysitting
  • Laundry facilities
  • Separate in-room dining area

Conveniences

  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area

Full-service spa

  • Body treatments
  • In-room massages
  • Spa open daily
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Separate dining area

More

  • Air conditioning
  • Desk
  • Individual decor
  • Individual furnishings
  • Phone

Policies

Check-in

Check-in start time: 12:30 PM; Check-in end time: 6:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

There is no front desk at this property
The host will greet guests on arrival
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools
This property is located within the the Ngorongoro Crater Conservancy. The listed 'additional' mandatory fee comprises the additional mandatory park entry fee, collected at the main entrance of the park.
This property is located within a national park, and access is restricted to official gate operating hours. Guests who arrive after the gates have closed will not be able to enter the park or reach the lodge, so it is essential to contact the property after booking and again before arrival to confirm gate times. Guests who intend to participate in scheduled afternoon game drives must confirm the latest arrival time allowed with the property.
Guests with dietary restrictions or food allergies should contact this property in advance.

Access methods

Host will greet you

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 180.0 per night.

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Additional fee: USD 130 per person, per night

We've listed all charges provided to us by the property.

This property is located within the Ngorongoro Crater Conservancy. The listed 'additional' mandatory fee comprises the additional mandatory park entry fee, collected at the main entrance of the park.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 180.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property does not have a front desk. This property doesn't offer after-hours check-in. The host will greet guests on arrival.
Property Registration Number 16653
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Lodge Ngorongoro
Ngorongoro Safari
Ngorongoro Serena Safari Lodge
Ngorongoro Serena Safari Lodge Ngorongoro Conservation Area
Ngorongoro Serena Safari Ngorongoro Conservation Area
Safari Lodge Ngorongoro
Serena Lodge
Serena Lodge Ngorongoro
Serena Ngorongoro
Serena Ngorongoro Lodge
Ngorongoro Serena Safari Hotel Ngorongoro Conservation Area
Ngorongoro Serena Safari
Ngorongoro Serena Safari
Ngorongoro Serena Safari Lodge Lodge
Ngorongoro Serena Safari Lodge Ngorongoro
Ngorongoro Serena Safari Lodge Lodge Ngorongoro

Ngorongoro Serena Safari Lodge Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 16 out of 24 reviews
Rating 8 - Good. 4 out of 24 reviews
Rating 6 - Okay. 1 out of 24 reviews
Rating 4 - Poor. 2 out of 24 reviews
Rating 2 - Terrible. 1 out of 24 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

10/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Graham

Liked: Staff & service, property conditions & facilities
A really good hotel.
Stayed 1 night in May 2023
Verified review

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent lodge with great food and service and beautiful interiors and extreriors… with stunning views of the Crater
Stayed 2 nights in Jun 2024
Verified review

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Outstanding view

We had a great time. Excellent stay, truly recommended.
Stayed 2 nights in Jan 2024
Verified review

10/10 Excellent

Cara

Gorgeous

Gorgeous location. Very clean and the best part was the friendly staff. Planning our next trip back.
Stayed 3 nights in Jan 2025
Verified review

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning view, authentic design, clean, comfortable. Nice dining and entertainment.
Stayed 1 night in Nov 2023
Verified review

10/10 Excellent

Rahim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice lodge very close to the entrance to the crater. Facilities, staff, food and services are all wonderful. We enjoyed our one night stay at the lodge in a room with a balcony overlooking the crater (actually a caldera).
Stayed 1 night in Feb 2023
Verified review

10/10 Excellent

Pritha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second stay in less than a year at Ngorongoro Serena Safari Lodge. It was a delight to see Shiela again, who provided a very warm welcome to our group. Upon seeing me, Shiela immediately asked me why I had not sent a message to the lodge to alert staff that that I was coming back again. During dinner, we once again enjoyed the all-singing, joyous birthday celebrations the staff perform as they approached people on other tables who were celebrating birthdays. Considering no one in our group was celebrating any special occasion, imagine our surprise when the staff presented us with a cake while serenading us with a song. Once the celebratory song was over, staff explained it was a 'welcome back' cake - which had been organised by Shiela and was greatly appreciated. It is this type of personal touch that makes our stay at Ngorongoro Serena memorable long after we have returned home, We were lucky to get clear skies on our second morning at the lodge - and hence enjoyed a magnificent sunrise from our balcony. We would like to than Shiela and all the other staff at Ngorongoro Serena Safari Lodge for taking such good care of us and for leaving us with such happy memories about our stay and African safari adventure.
Stayed 2 nights in Jun 2024
Verified review

10/10 Excellent

Pritha

Liked: Cleanliness, staff & service, property conditions & facilities
From the moment we arrived, the customer service provided at the reception, in our room and dining area was exceptional. View from our room was absolutely stunning and I will never forget the incredible sunrise we were lucky to see during both mornings of our stay. As our party included two senior citizens with mobility issues, check-in staff gave us a room that was as close to the main entrance/dining area as possible. Since the restaurant is located on an upper level and requires climbing up a spiral staircase, Ngorongoro Serena's manager Erick made arrangements for us to sit on a table on the ground-floor level bar. This meant the two senior citizens were spared the challenge of climbing up the stairs. We really appreciate how Erick, Sheila at reception and all the other staff went out of their way to make our stay so enjoyable and made a number of adjustments within the lodge to ensure my mum and aunt were comfortable. We also enjoyed the all-singing, all-dancing Serena birthday surprise I was given during dinner, which made it a very unique experience - even if it was two days before my actual birthday!! Due to the spread of the rooms, Wi-fi in room was not great. But this is to be expected in remote areas and it's a small price to pay for what was otherwise an incredible stay. Thank you to everyone at Serena Ngorongoro for the personal touch we were given and for making it such a memorable stay.
Verified review

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service

Disappointing lounge with a high price

The service at this expensive lounge is disappointing. In general there is no prompt help and everything is very slow and not organized.
Stayed 2 nights in Jul 2021
Verified review

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Incredible service

The view here is great. The food was good, not five star but solid. The staff there are excellent. True good service and very nice people. The spa service was a joy after so many days in the car. Would do again.
Stayed 1 night in Nov 2020
Verified review

10/10 Excellent

allison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing!!!

Amazing!!!!! Everyone who can go here should go immediately!
Stayed 3 nights in Oct 2020
Verified review

8/10 Good

finn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a very nice stay there the only problem was that this part of the country was hit by a lot of rain so quite a few of the roads in the crater was closed or flooded with a great risk to pass.
Stayed 1 night in Mar 2020
Verified review

8/10 Good

Munson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Toller Blick, sehr guter Service, saunettes Personal. Und das, obwohl es keine kleine Lodge ist.
Stayed 2 nights in Nov 2018
Verified review

8/10 Good

Biggi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ein sehr schönes Hotel. Das Hotel fällt durch seine besondere Bauweise auf. Überall Steine aussen angebracht. Der Service ist ausserordentlich gut. Beim Einchecken wurden unsere Begleiter zur Personalunterkunft verwiesen. Erst auf Nachdruck erhielten wir den zweiten schlüssel. Ein Entschuldigung erhielten wir nicht.
Stayed 1 night in Nov 2018
Verified review

6/10 Okay

Herbert

Liked: Staff & service

Luxus(preis)klasse Hotel

Da wir zu Sonnenuntergang angereist sind und am nächsten Morgen bei Sonnenaufgang wieder (in die Ngorongoro Caldera) weiter gezogen sind, haben wir das Hotel nur zum Übernachten benötigt. Das Abendessen und das Frühstück waren ausgezeichnet. Letztendlich für die Buchung mitentscheidend war auch die Nähe zum Eingang des Ngorongoro-Schutzgebietes. Dafür ist dieses Hotel auch das teuerste meiner bisherigen Reisekarriere. Den Blick auf (einen Teil) des Ngrorongoro-Schutzgebietes lässt sich das Hotel gut bezahlen. Aber Safari ist eben Luxus und somit teuer ;-)
Stayed 1 night in Feb 2018
Verified review

4/10 Poor

pierre

No service

No game drive scheduled by the lodge, expensive for nothing
Stayed 1 night in Sep 2017
Verified review

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

AMAZING!!!!!

Absolutely AMAZING place! Incredible views of the crater from all rooms. Nice bar, great restaurant for breakfast and dinner. Service top notch. Make sure you show them you have prepaid for your room, as they wanted to charge me twice initially....
Stayed 2 nights in Aug 2017
Verified review

2/10 Terrible

shanshan

Disliked: Staff & service

theft but cctv failed to record sly lodge manager

The service in the lodge of resturant is cold and My prada eyewear and box got lost in restraunt when restaurant manager is preparing the table. while the cctvs did not founction well during the time of theft. The lodge manager Dismas simba did not say anything sorry and do not care if i post the experience to other places. i filed the case in local police. police is going to investigate and ask them why all the cctvs failed to work just during the time of theft.
Stayed 1 night in Jul 2017
Verified review

10/10 Excellent

silvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Meraviglioso

Servizio 5 stelle...Hotel bellissimo con una vista spettacolare sul parco ngorongoro. Staff gentile e disponibile..pulizia eccellente e pasti eccezionali.
Verified review

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect!

Everything perfect! The hotel is great, food is delicious and location amazing! You see the Crater from your room! It's an expensive hotel but to be on top of the Crater it's a great experience and worth!
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

Great views

Stayed here while on Safari after climbing Kilimanjaro and was very pleasantly surprised. Using the few words of Swahili I had learned made all the difference and as a result, the staff and service was great. Dining Room very busy but with a good attitude we had a great meal. Service good, food same as everywhere else and very pleasant and tasty. (One needs to remember where you are and not have huge expectations!) The view is spectacular and worth rising early for the sunrise! Rooms were clean and absolutely satisfactory. A pleasant stay and would return there anytime
Verified review

10/10 Excellent

john o

Stayed 4 nights in May 2024
Verified review

10/10 Excellent

Philippe

Stayed 1 night in Jan 2024
Verified review

10/10 Excellent

Joellen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023