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Best Western Colonel Butler Inn

3.0 star property

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Photo gallery for Best Western Colonel Butler Inn

Suite, 1 King Bed with Sofa bed, Non Smoking, Fireplace (with Sofabed)
Sports bar
Front of property – evening/night
Lobby
Free daily continental breakfast

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
278 Mary Street, Niagara-on-the-Lake, ON, L0S1J0
  • Place, Jackson-Triggs Winery
    ‪16 min walk‬
  • Place, Niagara-on-the-Lake Golf Club
    ‪19 min walk‬
  • Place, Shaw Festival Theatre
    ‪2 min drive‬
  • Airport, Buffalo, NY (BUF-Buffalo Niagara Intl.)
    ‪49 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking, Fireplace (with Sofabed)

Suite, 1 King Bed with Sofa bed, Non Smoking, Fireplace (with Sofabed)

Suite, 1 King Bed with Sofa bed, Non Smoking, Fireplace (with Sofabed)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking

9.4 out of 10
Exceptional
(86 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Suite, 1 Queen Bed with Sofa bed, Non Smoking, Jetted Tub (with Sofabed)

Premium bedding, pillow-top beds, in-room safe, blackout curtains

Superior Suite, 1 Queen Bed with Sofa bed, Non Smoking, Jetted Tub (with Sofabed)

9.6 out of 10
Exceptional
(14 reviews)
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Superior Suite, 1 King Bed with Sofa bed, Non Smoking, Jetted Tub (with Sofabed)

Superior Suite, 1 King Bed with Sofa bed, Non Smoking, Jetted Tub (with Sofabed)

Superior Suite, 1 King Bed with Sofa bed, Non Smoking, Jetted Tub (with Sofabed)

9.0 out of 10
Wonderful
(11 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

2 Double Beds, Non-Smoking, Wireless High Speed Internet, Coffee Maker, Iron and Ironing Board, Minifrige

  • Sleeps 4

Suite-1 King Bed, Non-Smoking, Fireplace, Sofabed, Mini Fridge, Wireless High Speed Internet

  • Sleeps 4

Suite-1 Queen Bed, Non-Smoking, Superior Room, Jetted Tub, Fireplace, Sofabed, Mini Fridge

  • Sleeps 4

Suite-1 King Bed, Non-Smoking, Superior Room, Jetted Tub, Fireplace, Sofabed, Mini Fridge

  • Sleeps 4

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About this property

Best Western Colonel Butler Inn

Hotel in Niagara-on-the-Lake with free breakfast and a restaurant
This smoke-free hotel features a restaurant, a fitness center, and a bar/lounge. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a 24-hour business center, concierge services, and a 24-hour front desk.
Best Western Colonel Butler Inn offers 26 accommodations with safes and complimentary newspapers. Pillowtop beds feature premium bedding. Cable television is provided. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers.

This Niagara-on-the-Lake hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a fitness center.

Children under 12 years old are not allowed in the fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the free breakfast at Best Western Colonel Butler Inn. During your stay, you're just a quick walk from Niagara River Gorge. Features include free WiFi in public areas and free self parking, plus a restaurant.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self parking
  • Enjoy American cuisine while dining at Butler's Bar
  • Amenities include a front-desk safe, a 24-hour business center, and a computer
  • Onsite recreation includes a gym and bike rentals
  • Guests have great things to say about the breakfast and the helpful staff
  • Within a 15-minute walk of Niagara River Gorge and Lake Ontario
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

You'll find a 24-hour business center on site. A fitness center, a terrace, and a vending machine are also featured at Best Western Colonel Butler Inn. Self parking is free.

This 3-star Niagara-on-the-Lake hotel is smoke free.

Guests are served free continental breakfast daily from 7:00 AM to 10:00 AM.
Butler's Bar - This restaurant specializes in American cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Butler's Bar

Things to do

  • Bicycle rentals
  • Gym

Family friendly

  • In-room refrigerator
  • Travel cot

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station

Outdoors

  • Terrace

Accessibility

  • No lift

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 1985
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free daily newspapers
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 12 years old and younger stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 50 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 3 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Colonel Butler
Best Western Colonel Butler Inn
Best Western Colonel Butler Inn Niagara-on-the-Lake
Best Western Colonel Butler Niagara-on-the-Lake
Colonel Butler Inn
Best Western Colonel Butler Hotel Niagara-On-The-Lake
Best Western Niagara-On-The-Lake
Niagara-On-The-Lake Best Western
Colonel Butler Niagara On The
Best Western Colonel Butler Inn Hotel
Best Western Colonel Butler Inn Niagara-on-the-Lake
Best Western Colonel Butler Inn Hotel Niagara-on-the-Lake

Best Western Colonel Butler Inn Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 614 out of 1000 reviews
Rating 8 - Good. 307 out of 1000 reviews
Rating 6 - Okay. 56 out of 1000 reviews
Rating 4 - Poor. 18 out of 1000 reviews
Rating 2 - Terrible. 5 out of 1000 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, amenities
Room was lovely and very clean. Staff very helpful
Stayed 1 night in Nov 2025

8/10 Good

Vic

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely room, clean space, nice building
Stayed 3 nights in Oct 2025

4/10 Poor

Catherine, Mississauaga

Travelled with family, Business traveller
Old over priced for the room breakfast and coffee in the morning was sub standard.
Stayed 2 nights in Oct 2025

10/10 Excellent

Carolyn

Travelled with group
Liked: Cleanliness, staff & service, amenities
Friendly helpful staff. Clean quiet rooms. Very pleasant walk todowntown Old Town.
Stayed 2 nights in Oct 2025

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great staff great rooms and great location. The cookies were an amazing bonus too!
Stayed 1 night in Oct 2025

8/10 Good

David, London

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Front desk staff very nice people. Kind and helpful. The room and bathroom were very clean.
Stayed 1 night in Oct 2025

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, helpful staff. Very clean room. Breakfast was very good.
Stayed 3 nights in Oct 2025

10/10 Excellent

Jeanette

Liked: Cleanliness, amenities, property conditions & facilities
Everyone was friendly and the place was super clean.
Stayed 2 nights in Oct 2025

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small older motel, that was very clean and well kept. Staff was very pleasant and motel was quiet. Breakfast area was clean and the assistant was very efficient and pleasant. Breakfast was an extended continental with an egg dish, breakfast wraps and a waffle maker. There was a small workout area and a nice patio on the one side o motel. It is in a primarily residential neighborhood, so there was no view to speak of. It was an easy 16 minute walk to the Main Street in Niagra on the Lake.
Stayed 2 nights in Oct 2025

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very helpful. The hotel is modern and very clean!
Stayed 1 night in Oct 2025

10/10 Excellent

Janice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent. Liked that is was a small cozy, clean place to stay. Would return thete.
Stayed 2 nights in Oct 2025

10/10 Excellent

Melanie

Travelled with group
Clean and it’s less than a 15min walk from the main strip!
Stayed 1 night in Oct 2025

10/10 Excellent

Christine

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great night, cute hotel, staff was great, easy parking.
Stayed 1 night in Oct 2025

10/10 Excellent

Dan

Liked: Cleanliness, amenities
The breakfast was a wondering continental breakfast.
Stayed 1 night in Oct 2025

10/10 Excellent

Cynthia

Stayed 1 night in Oct 2025

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quaint hotel, clean and within walking distance to shopping and restaurants.
Stayed 1 night in Oct 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

10/10 Excellent

Rene, Columbus

Stayed 3 nights in Oct 2025

10/10 Excellent

Susana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was friendly, parking was convenient, and the room was clean and comfortable with cozy beds. The only thing I’d recommend is adding a microwave for convenience. We didn’t try the breakfast, so I can’t comment on that, but the coffee was very good.
Stayed 1 night in Oct 2025

8/10 Good

Kathie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked through Expedia and didn't realize that there was no elevator. My friend and I are over 70yrs old and had been traveling for 9 days. This was our last stop before heading home. Our suitcases were very heavy to get up and down the stairs. The breakfast buffet was awesome.
Stayed 1 night in Oct 2025

10/10 Excellent

Sheila

Stayed 2 nights in Oct 2025

10/10 Excellent

Ana Paula

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good for the price. Good location and clean
Stayed 1 night in Oct 2025

10/10 Excellent

Diana, Glen Allen

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean room with fireplace and soaking tub. I arrived a little early but they had my room ready, which was a nice surprise.
Stayed 1 night in Oct 2025

10/10 Excellent

Anita

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From check in to the small fact that there was a glass water jug and actual glass water cups in the room….. As well what other hotel gives you fresh cookies when you check in….. Such a great hotel!!
Stayed 1 night in Oct 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great.
Stayed 2 nights in Sep 2025