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Best Western Colonel Butler Inn

3.0 star property

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Photo gallery for Best Western Colonel Butler Inn

Front of property – evening/night
Standard Room, 2 Double Beds, Non Smoking
Lobby
Free daily continental breakfast
Sports bar

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
278 Mary Street, Niagara-on-the-Lake, ON, L0S1J0
  • Place, Jackson-Triggs Winery
    ‪16 min walk‬
  • Place, Niagara-on-the-Lake Golf Club
    ‪19 min walk‬
  • Place, Shaw Festival Theatre
    ‪2 min drive‬
  • Airport, Buffalo, NY (BUF-Buffalo Niagara Intl.)
    ‪49 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking, Fireplace (with Sofabed)

Suite, 1 King Bed with Sofa bed, Non Smoking, Fireplace (with Sofabed)

Suite, 1 King Bed with Sofa bed, Non Smoking, Fireplace (with Sofabed)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking

9.6 out of 10
Exceptional
(88 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Suite, 1 Queen Bed with Sofa bed, Non Smoking, Jetted Tub (with Sofabed)

Premium bedding, pillow-top beds, in-room safe, blackout curtains

Superior Suite, 1 Queen Bed with Sofa bed, Non Smoking, Jetted Tub (with Sofabed)

9.6 out of 10
Exceptional
(15 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Superior Suite, 1 King Bed with Sofa bed, Non Smoking, Jetted Tub (with Sofabed)

Superior Suite, 1 King Bed with Sofa bed, Non Smoking, Jetted Tub (with Sofabed)

Superior Suite, 1 King Bed with Sofa bed, Non Smoking, Jetted Tub (with Sofabed)

9.0 out of 10
Wonderful
(11 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

2 Double Beds, Non-Smoking, Wireless High Speed Internet, Coffee Maker, Iron and Ironing Board, Minifrige

  • Sleeps 4

Suite-1 King Bed, Non-Smoking, Fireplace, Sofabed, Mini Fridge, Wireless High Speed Internet

  • Sleeps 4

Suite-1 Queen Bed, Non-Smoking, Superior Room, Jetted Tub, Fireplace, Sofabed, Mini Fridge

  • Sleeps 4

Suite-1 King Bed, Non-Smoking, Superior Room, Jetted Tub, Fireplace, Sofabed, Mini Fridge

  • Sleeps 4

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About this property

Best Western Colonel Butler Inn

This smoke-free hotel features a restaurant, a fitness center, and a bar/lounge. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a 24-hour business center, concierge services, and a 24-hour front desk.
Best Western Colonel Butler Inn offers 26 accommodations with safes and complimentary newspapers. Pillowtop beds feature premium bedding. Cable television is provided. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers.

This Niagara-on-the-Lake hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a fitness center.

Children under 12 years old are not allowed in the fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the free breakfast at Best Western Colonel Butler Inn. During your stay, you're just a quick walk from Niagara River Gorge. Features include free WiFi in public areas and free self parking, plus a restaurant.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self parking
  • Enjoy American cuisine while dining at Butler's Bar
  • Amenities include a front-desk safe, a 24-hour business center, and a computer
  • Onsite recreation includes a gym and bike rentals
  • Guests have great things to say about the helpful staff and the breakfast
  • Within a 15-minute walk of Niagara River Gorge and Lake Ontario
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

You'll find a 24-hour business center on site. A fitness center, a terrace, and a vending machine are also featured at Best Western Colonel Butler Inn. Self parking is free.

This 3-star Niagara-on-the-Lake hotel is smoke free.

Guests are served free continental breakfast daily from 7:00 AM to 10:00 AM.
Butler's Bar - This restaurant specializes in American cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Butler's Bar

Things to do

  • Bicycle rentals
  • Gym

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station

Outdoors

  • Terrace

Accessibility

  • No lift

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 1985
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free daily newspapers
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 12 years old and younger stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 50 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 3 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Colonel Butler
Best Western Colonel Butler Inn
Best Western Colonel Butler Inn Niagara-on-the-Lake
Best Western Colonel Butler Niagara-on-the-Lake
Colonel Butler Inn
Best Western Colonel Butler Hotel Niagara-On-The-Lake
Best Western Niagara-On-The-Lake
Niagara-On-The-Lake Best Western
Colonel Butler Niagara On The
Best Western Colonel Butler Inn Hotel
Best Western Colonel Butler Inn Niagara-on-the-Lake
Best Western Colonel Butler Inn Hotel Niagara-on-the-Lake

Best Western Colonel Butler Inn Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 619 out of 1002 reviews
Rating 8 - Good. 307 out of 1002 reviews
Rating 6 - Okay. 54 out of 1002 reviews
Rating 4 - Poor. 17 out of 1002 reviews
Rating 2 - Terrible. 5 out of 1002 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

6/10 Okay

Chris yue ning

Travelled with family
Traditional hotel
Stayed 1 night in Nov 2025

10/10 Excellent

Renae

Always a great stay. Clean, friendly staff, quiet! Delicious continental breakfast.
Stayed 2 nights in Nov 2025

10/10 Excellent

lauro

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our expectations were met, and it is good value for the money.
Stayed 1 night in Dec 2025

10/10 Excellent

Nora

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast menu had good variety and consistency in replenishing
Stayed 1 night in Dec 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities
Staff
Stayed 1 night in Dec 2025

10/10 Excellent

Pamela

Liked: Property conditions & facilities
It was a great stay after a show at the Shaw Theatre. The rooms were large and spacious and had all of the amenities required.
Stayed 1 night in Dec 2025

10/10 Excellent

Jody

Stayed 1 night in Dec 2025

10/10 Excellent

Robert

Stayed 1 night in Dec 2025

10/10 Excellent

Elham

Liked: Cleanliness, staff & service, amenities
The room was spotless and smelled of clean sheets. The hotel itself was also very clean. Breakfast was good quality but could have more options. We will definitely stay here again!
Stayed 1 night in Nov 2025

10/10 Excellent

Rick

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everything was spotless Great experience Good breakfast setup
Stayed 1 night in Nov 2025

10/10 Excellent

Katja

Stayed 1 night in Nov 2025

10/10 Excellent

Barb

Stayed 2 nights in Nov 2025

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: quiet, nice workout space, clean, friendly staff, free parking Cons: tv reception poor, no shuttle to Main St shopping/dining area....its a good mile walk, which we liked, but not everyone could do that and parking is expensive in town.
Stayed 2 nights in Nov 2025

8/10 Good

Alfred

Stayed 2 nights in Nov 2025

10/10 Excellent

Zorica, Etobicoke

Liked: Cleanliness, amenities, property conditions & facilities
Very clean and next door to a sports bar with good food.
Stayed 1 night in Nov 2025

10/10 Excellent

Susan

Liked: Cleanliness, amenities, property conditions & facilities
Very friendly staff. Excellent breakfast and lots of parking. The Christmas decorations were well done too.
Stayed 1 night in Nov 2025

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent propert
Stayed 2 nights in Nov 2025

10/10 Excellent

Peter

Travelled with partner
Check in was quick and easy. Room was clean and spacious. An in room microwave would have been nice and some meat at breakfast would have added value. Overall, a very pleasant experience !
Stayed 2 nights in Nov 2025

10/10 Excellent

Marie, KELOWNA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for getting around. Rooms are a good size, comfy beds and pillows. Great breakfast.
Stayed 2 nights in Nov 2025

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I would recommend this hotel as a very affordable place to stay in Niagara on the Lake, easy walk to the main street and a couple of good eating options close by. Friendly staff, the room was as described and had nice crisp white sheets and a comfy bed, free continental breakfast was plentiful and the breakfast room was well set up and spotlessly clean. The hotel kindly let us park our car for the day in their carpark, while we were out wine tasting on the day we arrived.
Stayed 1 night in Nov 2025

6/10 Okay

Todd

Travelled with family
Be careful to not get the room near the kitchen!
Stayed 3 nights in Oct 2025

10/10 Excellent

Tove

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again.
Stayed 2 nights in Nov 2025

10/10 Excellent

Susan

Liked: Cleanliness, amenities, property conditions & facilities
Everything was lovely. Very helpful and courteous staff. A good option for Niagara wine country.
Stayed 1 night in Nov 2025

10/10 Excellent

Christina

Stayed 1 night in Nov 2025

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place, spotlessly clean, very comfortable.
Stayed 1 night in Nov 2025