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Best Western St. Catharines Hotel & Conference Centre

2.5 star property

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Photo gallery for Best Western St. Catharines Hotel & Conference Centre

In-room safe, desk, iron/ironing board, free cots/infant beds
Free daily full breakfast
Indoor pool, seasonal outdoor pool, pool loungers
Lobby
Reception

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
2 North Service Rd, St. Catharines, ON, L2N4G9
  • Place, Montebello Park
    ‪5 min drive‬
  • Place, FirstOntario Performing Arts Centre
    ‪6 min drive‬
  • Place, Brock University
    ‪10 min drive‬
  • Airport, Niagara Falls, NY (IAG-Niagara Falls Intl.)
    ‪21 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

7.8 out of 10
Good
(16 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

In-room safe, desk, iron/ironing board, free cots/infant beds

Executive Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(19 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

  • 36 sq m
  • Sleeps 6
  • 3 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.2 out of 10
Very good
(54 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

Standard Room, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

Standard Room, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

7.0 out of 10
Good
(4 reviews)
  • 36 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

7.4 out of 10
Good
(11 reviews)
  • 30 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Refrigerator & Microwave, Poolside

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Poolside

8.2 out of 10
Very good
(16 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

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About this property

Best Western St. Catharines Hotel & Conference Centre

Family-friendly hotel with free breakfast and a fitness center
Along with an indoor pool, this smoke-free hotel has a restaurant and a fitness center. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a bar/lounge, a sauna, and a hot tub are onsite.
Best Western St. Catharines Hotel & Conference Centre offers 146 accommodations with safes and coffee/tea makers. Rooms open to balconies. 50-inch flat-screen televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This St. Catharines hotel provides wireless Internet access (speed: 25+ Mbps) for a surcharge. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

An indoor pool, a seasonal outdoor pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision. Guests under 16 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they enjoy the free breakfast at Best Western St. Catharines Hotel & Conference Centre. During your stay, you'll be close to Montebello Park. You'll find features like free WiFi in public areas and free self parking, plus an indoor pool.
  • Free full breakfast served daily
  • Free WiFi (speed: 25+ Mbps) and wired Internet in some public areas
  • Free self parking and RV/bus/truck parking
  • Enjoy American cuisine while dining at WRIGLEYS SPORTS BAR
  • WiFi for a fee
  • Take a swim in the indoor and seasonal outdoor pools or soak in the hot tub
  • Services include dry cleaning/laundry, a porter, and luggage storage
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Guests have good things to say about the accommodations for the cleanliness and comfy beds
  • Just a 3-minute drive from FirstOntario Performing Arts Centre and a few minutes from Montebello Park
  • Dogs welcome for a fee
Best Western St. Catharines Hotel & Conference Centre offers its guests a seasonal outdoor pool, an indoor pool, a hot tub, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi and wired Internet are free in public spaces.

A business center and meeting rooms are available. A fitness center, a terrace, and a vending machine are also featured at the family-friendly Best Western St. Catharines Hotel & Conference Centre. Free self parking is available.

This St. Catharines hotel is smoke free.

Guests are served free full breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
WRIGLEYS SPORTS BAR - This restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A restaurant

Restaurants on site

  • WRIGLEYS SPORTS BAR

Things to do

  • Air hockey
  • Arcade/game room
  • Games
  • Gym
  • Hot tub
  • Indoor pool
  • Mini golf
  • Sauna
  • Seasonal outdoor pool
  • Steam room

Family friendly

  • Arcade/game room
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 2 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 1 AM
Early check-in subject to availability
Early check-in is available for a fee

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: CAD 30 per pet, per day
  • Only dogs are allowed
  • Maximum 2 (weight limit: 80 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CAD 25.00 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: CAD 0.00 per stay (rates may vary)
  • Pet fee: CAD 30 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CAD 25.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open May 26 and close August 27.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Hotel St. Catharines
Best Western St. Catharines
Best Western St. Catharines Hotel
Best Western St. Catharines Hotel St. Catharines
St Catharines & Conference
Best Western St. Catharines Hotel & Conference Centre Hotel

Best Western St. Catharines Hotel & Conference Centre Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 379 out of 1003 reviews
Rating 8 - Good. 305 out of 1003 reviews
Rating 6 - Okay. 166 out of 1003 reviews
Rating 4 - Poor. 94 out of 1003 reviews
Rating 2 - Terrible. 59 out of 1003 reviews

8.0/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Marjorie

Liked: Cleanliness, staff & service, property conditions & facilities
Under construction
Stayed 2 nights in Sep 2025

8/10 Good

Mike

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Grandkids

Nice place to stay . Work being done at the front entrance
Stayed 1 night in Sep 2025

6/10 Okay

Arja, Lake Worth

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2025

10/10 Excellent

Visna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were there for 2 days, a wedding in the area. Quick check in. Very clean. If you are traveling with kids, a great facility. Pool, game room for kids and pool tables. I would definitely stay there again.
Stayed 2 nights in Sep 2025

4/10 Poor

Rachel

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Fire alarm went off on the property 3 times in the middle of the night with no explanation. Staying for a kids hockey tournament and it was awful. Staff wasn't helpful with the situation.
Stayed 1 night in Sep 2025

8/10 Good

Mike

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed there before. Still good. Good complementary breakfast
Stayed 1 night in Sep 2025

8/10 Good

Atkin

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Amazing service. Bath tubs water flows up and does not go down, gross.
Stayed 1 night in Sep 2025

6/10 Okay

Joyce

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2025

8/10 Good

Maggie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself was lovely but it was very close to the highway and we could hear the highway noise. Also, a lot of car dealerships etc in the area. I should have done more research on the area. But as I said, the actual hotel was very good.
Stayed 2 nights in Sep 2025

10/10 Excellent

Pradeepan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 2 nights in Aug 2025

8/10 Good

Lucille

Stayed 1 night in Sep 2025

6/10 Okay

navneet

Stayed 1 night in Aug 2025

6/10 Okay

Aminul

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Naoya

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Hopefully things will be better.

Since the main entrance is under construction, the restaurant is used as the entrance. However, when we arrived, the restaurant was closed and we had to drive around the hotel a couple of times to find the entrance. The wing where our room was located felt really damp and so did our room. There were also spider webs in the room near the ceiling. Staff are all great and friendly.
Stayed 1 night in Aug 2025

8/10 Good

Karly

Liked: Cleanliness, staff & service, property conditions & facilities
Front staff not very friendly
Stayed 1 night in Aug 2025

6/10 Okay

Mary Erlinda

we were late check-in almost 12 midnight and felt very tired unfortunately we were given the room that was occupied because my cousin tried to open the door and it was double locked. So I have to back to the reception to ask for another room.
Stayed 1 night in Aug 2025

10/10 Excellent

Syed

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Inconvenience because of construction
Stayed 1 night in Aug 2025

10/10 Excellent

Eric

Stayed 3 nights in Aug 2025

6/10 Okay

Stephanie

Stayed 1 night in Sep 2025

8/10 Good

bert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a regular Best Western, it was over priced. also cant believe the addition of all the taxes. goverment tax, resort tax and municipal tax. was almost 1/3 of the cost of the stay.
Stayed 1 night in Aug 2025

2/10 Terrible

Gurjeet

Stayed 1 night in Aug 2025

4/10 Poor

Elizabeth

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
While the staff was amazing and kept the place clean, the rooms are outdated and the bathrooms are the worse part. The shower knobs felt like they would break off and we got scalded every shower when the pressure changed while showering. Ridiculously low sinks, sad carpet and a squeaky bed finished off the experience.
Stayed 3 nights in Aug 2025

8/10 Good

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room Plenty of parking Right off the highway Friendly staff Balcony with chair was nice
Stayed 1 night in Aug 2025

10/10 Excellent

Hiroko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Receptionists welcomed us nice and friendly. The room was clean and spacious. The king size bed was also spacious for two people. The hotel has nice patio, gym and indoor pool. We didn’t spend much time at the hotel, though. We will stay here next time, will bring bathing suits.
Stayed 1 night in Aug 2025

8/10 Good

Arnold

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2025