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Best Western St. Catharines Hotel & Conference Centre

2.5 star property

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Photo gallery for Best Western St. Catharines Hotel & Conference Centre

In-room safe, desk, iron/ironing board, free cots/infant beds
Indoor pool, seasonal outdoor pool, pool loungers
Reception
Free daily full breakfast
Lobby

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar

Explore the area

View in a map
2 North Service Rd, St. Catharines, ON, L2N4G9
  • Place, Royal Canadian Henley Rowing Course
    ‪5 min drive‬
  • Place, Meridian Centre
    ‪6 min drive‬
  • Place, FirstOntario Performing Arts Centre
    ‪6 min drive‬
  • Airport, Niagara Falls, NY (IAG-Niagara Falls Intl.)
    ‪21 min drive‬

Room options

Three Queen Room

  • Sleeps 6

Poolside Two Queen Room

  • Sleeps 4

Two Queen Room with Sofabed

  • Sleeps 6

Mobility Accessible King Room

  • Sleeps 2

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

7.8 out of 10
Good
(16 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

In-room safe, desk, iron/ironing board, free cots/infant beds

Executive Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(19 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

  • 36 sq m
  • Sleeps 6
  • 3 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(52 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

Standard Room, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

Standard Room, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

7.0 out of 10
Good
(4 reviews)
  • 36 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

7.0 out of 10
Good
(10 reviews)
  • 30 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Refrigerator & Microwave, Poolside

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Poolside

8.0 out of 10
Very good
(15 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

1 King Bed, Non-Smoking, Executive Room, Work Desk, Microwave and Refrigerator, Wi-Fi

  • Sleeps 2

1 King Bed, Non-Smoking, Sofabed, Kitchenette, Microwave And Refrigerator, Wi-Fi

  • Sleeps 4

2 Queen Beds, Non-Smoking, Microwave and Refrigerator, Work Desk, Wi-Fi

  • Sleeps 4

King Room

  • Sleeps 2

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About this property

Best Western St. Catharines Hotel & Conference Centre

Family-friendly hotel with free breakfast and a fitness center
Along with an indoor pool, this smoke-free hotel has a restaurant and a fitness center. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a bar/lounge, a sauna, and a hot tub are onsite.
Best Western St. Catharines Hotel & Conference Centre offers 146 accommodations with safes and coffee/tea makers. Rooms open to balconies. 50-inch flat-screen televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This St. Catharines hotel provides wireless Internet access (speed: 25+ Mbps) for a surcharge. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

An indoor pool, a seasonal outdoor pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision. Guests under 16 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they enjoy the free breakfast at Best Western St. Catharines Hotel & Conference Centre. During your stay, you'll be close to Brock University. You'll find features like free WiFi in public areas and free self parking, plus an indoor pool.
  • Free full breakfast served daily
  • Free WiFi (speed: 25+ Mbps) and wired Internet in some public areas
  • Free self parking and RV/bus/truck parking
  • Enjoy American cuisine while dining at WRIGLEYS SPORTS BAR
  • WiFi for a fee
  • Take a swim in the indoor and seasonal outdoor pools or soak in the hot tub
  • Services include dry cleaning/laundry, a porter, and luggage storage
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Guests have good things to say about the accommodations for the cleanliness and comfy beds
  • 15 minutes by car from Clifton Hill and 5 minutes from Lake Ontario
  • Dogs welcome for a fee
Best Western St. Catharines Hotel & Conference Centre offers its guests a seasonal outdoor pool, an indoor pool, a hot tub, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi and wired Internet are free in public spaces.

A business center and meeting rooms are available. A fitness center, a terrace, and barbecue grills are also featured at the family-friendly Best Western St. Catharines Hotel & Conference Centre. Free self parking is available.

This St. Catharines hotel is smoke free.

Guests are served free full breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
WRIGLEYS SPORTS BAR - This restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A restaurant

Restaurants on site

  • WRIGLEYS SPORTS BAR

Things to do

  • Air hockey
  • Arcade/game room
  • Games
  • Gym
  • Hot tub
  • Indoor pool
  • Mini golf
  • Sauna
  • Seasonal outdoor pool
  • Steam room

Family friendly

  • Arcade/game room
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 2 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 1 AM
Early check-in subject to availability
Early check-in is available for a fee

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: CAD 30 per pet, per day
  • Only dogs are allowed
  • Maximum 2 (weight limit: 80 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CAD 25.00 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: CAD 0.00 per stay (rates may vary)
  • Pet fee: CAD 30 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CAD 25.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open May 26 and close August 27.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Hotel St. Catharines
Best Western St. Catharines
Best Western St. Catharines Hotel
Best Western St. Catharines Hotel St. Catharines
St Catharines & Conference
Best Western St. Catharines Hotel & Conference Centre Hotel

Best Western St. Catharines Hotel & Conference Centre Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 374 out of 1001 reviews
Rating 8 - Good. 310 out of 1001 reviews
Rating 6 - Okay. 163 out of 1001 reviews
Rating 4 - Poor. 94 out of 1001 reviews
Rating 2 - Terrible. 60 out of 1001 reviews

8.0/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

tammy

Stayed 1 night in Aug 2025

6/10 Okay

Jason

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Not what we thought.

We stayed for two nights and our room was not well kept , dirty and out dated.
Stayed 2 nights in Aug 2025

8/10 Good

Allysa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time
Stayed 1 night in Jul 2025

10/10 Excellent

trinity

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Mark

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Staff at desk were great.Room was smelly but asked for another room and was given 1 straight away. Lovely staff.
Stayed 1 night in Jul 2025

6/10 Okay

Inga

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2025

2/10 Terrible

Jason

Stayed 1 night in Aug 2025

4/10 Poor

oscar

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a good place to stay
Stayed 2 nights in Jul 2025

10/10 Excellent

Jessica

Stayed 1 night in Jul 2025

8/10 Good

Man Yuen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly,, helpful and quick in response. The room is clean in general. The beddings are comfortable and clean. The only drawback is that the exhaust fan if the bathroom was not working.
Stayed 1 night in Aug 2025

8/10 Good

Dilek

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean!
Stayed 1 night in Jul 2025

8/10 Good

Festus

Stayed 5 nights in Jul 2025

8/10 Good

grant

Business traveller
Liked: Cleanliness, staff & service, amenities
A quiet hotel with friendly and helpful staff.
Stayed 4 nights in Jul 2025

6/10 Okay

Wendy, Cumberland

Liked: Staff & service
Stayed 1 night in Jul 2025

2/10 Terrible

Liz

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room smelled of mould and was damp and dirty. Our clothes were wet by the time we left in the morning.
Front entrance currently under construction
Stayed 1 night in Jul 2025

8/10 Good

Ellen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed here while visiting the falls. Close enough to see the main attraction and save some money. Staff was kind, helpful and friendly. We do wish there were more elevator options to bring luggage up the stairs. Pool was nice but a bit outdated.
Stayed 1 night in Jul 2025

8/10 Good

MaryAnne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great and the rooms where nice. I felt the towels were subpar. It is very convenient to the Canadian side of Niagara Falls
Stayed 1 night in Jul 2025

10/10 Excellent

jessica

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très familial et qualite service excellent
Stayed 3 nights in Jul 2025

10/10 Excellent

Scott

Stayed 1 night in Jul 2025

10/10 Excellent

MARY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk people were very friendly and helpful! Pool looked lovely - we didn't have enough time to enjoy. Saturday evening bartenders were friendly! Breakfast was available. No complaints for us. We'd stay here again if we are ever back in the area.
Stayed 2 nights in Jul 2025

8/10 Good

Nick

Stayed 1 night in Jul 2025

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for a family. We were there for a sports tournament and it was perfect for a group. Staff was really great.
Stayed 1 night in Jul 2025

10/10 Excellent

Theresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay here was quite comfortable. Staff was very friendly. The breakfast was nice.
Stayed 1 night in Jul 2025

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super super staff and great breakfasts. We loved it here.
Stayed 3 nights in Jul 2025

10/10 Excellent

Macey

Stayed 1 night in Jul 2025