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Best Western St. Catharines Hotel & Conference Centre

2.5 star property

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Photo gallery for Best Western St. Catharines Hotel & Conference Centre

Lobby
Lobby
Free daily full breakfast
Indoor pool, seasonal outdoor pool, pool loungers
In-room safe, desk, iron/ironing board, free cots/infant beds

Reviews

7.8 out of 10
Good

Popular amenities

  • Free Wi-Fi

Explore the area

View in a map
2 North Service Rd, St. Catharines, ON, L2N4G9
  • Place, Montebello Park
    ‪5 min drive‬
  • Place, Meridian Centre
    ‪6 min drive‬
  • Place, Brock University
    ‪10 min drive‬
  • Airport, Niagara Falls, NY (IAG-Niagara Falls Intl.)
    ‪21 min drive‬

Room options

Three Queen Room

  • Sleeps 6

Poolside Two Queen Room

  • Sleeps 4

View all photos for Two Queen Room with Sofabed

In-room safe, desk, iron/ironing board, free cots/infant beds

Two Queen Room with Sofabed

  • Sleeps 6

Mobility Accessible King Room

  • Sleeps 2

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

7.8 out of 10
Good
(17 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

In-room safe, desk, iron/ironing board, free cots/infant beds

Executive Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(19 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

  • 36 sq m
  • Sleeps 6
  • 3 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.2 out of 10
Very good
(57 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

Standard Room, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

Standard Room, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

7.0 out of 10
Good
(4 reviews)
  • 36 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

7.0 out of 10
Good
(12 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Refrigerator & Microwave, Poolside

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Poolside

8.2 out of 10
Very good
(16 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

1 King Bed, Non-Smoking, Executive Room, Work Desk, Microwave and Refrigerator, Wi-Fi

  • Sleeps 2

1 King Bed, Non-Smoking, Sofabed, Kitchenette, Microwave And Refrigerator, Wi-Fi

  • Sleeps 4

2 Queen Beds, Non-Smoking, Microwave and Refrigerator, Work Desk, Wi-Fi

  • Sleeps 4

King Room

  • Sleeps 2

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About this property

Best Western St. Catharines Hotel & Conference Centre

Family-friendly hotel with an indoor pool and a seasonal outdoor pool
Along with an indoor pool, this smoke-free hotel has a restaurant and a fitness center. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a bar/lounge, a sauna, and a hot tub are onsite.
Best Western St. Catharines Hotel & Conference Centre offers 146 accommodations with safes and coffee/tea makers. Rooms open to balconies. 50-inch flat-screen televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This St. Catharines hotel provides wireless Internet access (speed: 25+ Mbps) for a surcharge. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

An indoor pool, a seasonal outdoor pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision. Guests under 16 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they enjoy the free breakfast at Best Western St. Catharines Hotel & Conference Centre. During your stay, you'll be close to FirstOntario Performing Arts Centre. You'll find features like free WiFi in public areas and free self parking, plus an indoor pool.
  • Free full breakfast served daily
  • Free WiFi (speed: 25+ Mbps) and wired Internet in some public areas
  • Free self parking and RV/bus/truck parking
  • Enjoy American cuisine while dining at WRIGLEYS SPORTS BAR
  • WiFi for a fee
  • Take a swim in the indoor and seasonal outdoor pools or soak in the hot tub
  • Services include dry cleaning/laundry, a porter, and luggage storage
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Guests have good things to say about the accommodations for the cleanliness and comfy beds
  • Just a 3-minute drive from FirstOntario Performing Arts Centre and a few minutes from Meridian Centre
  • Dogs welcome for a fee
Best Western St. Catharines Hotel & Conference Centre offers its guests a seasonal outdoor pool, an indoor pool, a hot tub, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi and wired Internet are free in public spaces.

A business center and meeting rooms are available. A fitness center, a terrace, and a vending machine are also featured at the family-friendly Best Western St. Catharines Hotel & Conference Centre. Free self parking is available.

This St. Catharines hotel is smoke free.

Guests are served free full breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
WRIGLEYS SPORTS BAR - This restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A restaurant

Restaurants on site

  • WRIGLEYS SPORTS BAR

Things to do

  • Air hockey
  • Arcade/game room
  • Games
  • Gym
  • Hot tub
  • Indoor pool
  • Mini golf
  • Sauna
  • Seasonal outdoor pool
  • Steam room

Family friendly

  • Arcade/game room
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 2 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 1 AM
Early check-in subject to availability
Early check-in is available for a fee

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: CAD 30 per pet, per day
  • Only dogs are allowed
  • Maximum 2 (weight limit: 80 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CAD 25.00 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: CAD 0.00 per stay (rates may vary)
  • Pet fee: CAD 30 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CAD 25.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open May 26 and close August 27.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Hotel St. Catharines
Best Western St. Catharines
Best Western St. Catharines Hotel
Best Western St. Catharines Hotel St. Catharines
St Catharines & Conference
Best Western St. Catharines Hotel & Conference Centre Hotel

Best Western St. Catharines Hotel & Conference Centre Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 388 out of 1001 reviews
Rating 8 - Good. 296 out of 1001 reviews
Rating 6 - Okay. 163 out of 1001 reviews
Rating 4 - Poor. 94 out of 1001 reviews
Rating 2 - Terrible. 60 out of 1001 reviews

8.0/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

Reviews

4/10 Poor

Brian

Stayed 1 night in Oct 2025

10/10 Excellent

MICHELLE

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was friendly, and room appeared to be very clean.
Stayed 1 night in Nov 2025

10/10 Excellent

Nancy

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean, comfortable and well equipped. The breakfast was delicious and the staff ensured you had all you needed even though it was a buffet. Reception was wonderful, recognizing me as a Platinum member and providing a treat bag even though I had registered very late. Great stay!
Stayed 1 night in Oct 2025

10/10 Excellent

Shawna

Stayed 1 night in Oct 2025

10/10 Excellent

Hany

Liked: Staff & service
Breakfast was ok .
Stayed 2 nights in Oct 2025

2/10 Terrible

Nicole

This seems to be a hub for young sports teams. The noise level was off the charts from both parents and kids. Not managed by staff.
Stayed 1 night in Oct 2025

6/10 Okay

Sharlene

Liked: Staff & service
Yes.
Stayed 1 night in Oct 2025

4/10 Poor

Craig

Disliked: Property conditions & facilities
Very dated
Stayed 2 nights in Oct 2025

10/10 Excellent

Jenny

Stayed 1 night in Oct 2025

4/10 Poor

George

Travelled with partner
Liked: Staff & service
This hotel was okay for a one night stay if you’re not picky and just want the basics. It was in need of updating. They were remodeling the front entrance so maybe they will be in the process of working on that. The lobby area was appealing.
Stayed 1 night in Oct 2025

8/10 Good

Sarah

Stayed 1 night in Oct 2025

6/10 Okay

Brenda

Travelled with pets, Travelled with partner
Disliked: Property conditions & facilities
Pool area , change room i.e. showers needs desperate update moldy .Proper ventilation required ASAP. Had portable fan for towel attendant. And celing fans dirty did not circulate air .
Stayed 1 night in Oct 2025

8/10 Good

joshua

Stayed 3 nights in Oct 2025

10/10 Excellent

Jody

Liked: Cleanliness, staff & service, property conditions & facilities
Needed a bigger blackout curtain, but other than that was FANTASTIC!!
Stayed 2 nights in Oct 2025

8/10 Good

Laura

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick night stay between cities. Nice clean quiet place. Have not eaten breakfast yet!
Stayed 1 night in Oct 2025

8/10 Good

Catherine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean, beds comfortable, but of repairs needed in bathtub surround and tub didn’t drain well. The room itself was spacious and patio door opened into courtyard, very pleasant. All staff were professional, helpful and friendly. Front entrance was under construction but should be beautiful when done. We loved playing mini golf but it is need of repairs for sure. The courtyard was beautiful! Pool and hot tub were nice and gym equipment was great.
Stayed 2 nights in Oct 2025

6/10 Okay

Andrew, Waterford

Stayed 1 night in Oct 2025

2/10 Terrible

Josette

Travelled with family
Disliked: Amenities
Not happy at all. Some staff where very rude. We got a room was terrible condition in all measures. They changed it for us but the second room wasn’t that better but I accept because i wanted to get over it. It is a motel like not a hotel.
Stayed 2 nights in Oct 2025

10/10 Excellent

Nester

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the 'Welcome Gift'. It may have been just chips and water but it was appreciated. Appreciate the gesture.
Stayed 2 nights in Oct 2025

8/10 Good

monica

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good. Would return for sure. Front door is under renovations and the door next to it was locked and said to ring doorbell and there was no doorbell so I had a moment where I was worried we wouldn't get in, as we were fairly late in the evening for check in and I thought they closed early. But found the other door around the building and it worked out. Rooms were nice, fairly clean. I did find ours very dark without enough lights. Overall very good, though, and would definitely stay again. Breakfast was awesome. My kids loved the arcade and pool.
Stayed 2 nights in Oct 2025

4/10 Poor

Rebecca

Disliked: Staff & service
Cleaning staff were inconsiderate and were yelling and swearing outside of our hotel room starting from 8AM - 9:30 AM, making it impossible to sleep. The sprinkler system was hanging off the room, the pillows were poor, and there was no fan in the washroom.
Stayed 2 nights in Oct 2025

4/10 Poor

Vladimir

Disliked: Cleanliness
Stayed 2 nights in Oct 2025

10/10 Excellent

Meghan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, clean and comfortable. It’s currently under construction which we didn’t know but otherwise a good stay
Stayed 1 night in Oct 2025

10/10 Excellent

Tara

Stayed 1 night in Oct 2025

8/10 Good

Sandi, Ajax

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the pool area and mini golf area for the kids. Good breakfast.
Stayed 1 night in Oct 2025