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Best Western St. Catharines Hotel & Conference Centre

2.5 star property

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Photo gallery for Best Western St. Catharines Hotel & Conference Centre

In-room safe, desk, iron/ironing board, free cots/infant beds
Indoor pool, seasonal outdoor pool, pool loungers
Lobby
Reception
Free daily full breakfast

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar

Explore the area

View in a map
2 North Service Rd, St. Catharines, ON, L2N4G9
  • Meridian Centre
    ‪3 min drive‬
  • FirstOntario Performing Arts Centre
    ‪3 min drive‬
  • Royal Canadian Henley Rowing Course
    ‪5 min drive‬
  • Niagara Falls, NY (IAG-Niagara Falls Intl.)
    ‪26 min drive‬

Room options

View all photos for Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

7.0 out of 10
Good
(10 reviews)
  • 30 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

Standard Room, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

Standard Room, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

7.0 out of 10
Good
(4 reviews)
  • 36 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(45 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Refrigerator & Microwave, Poolside

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Poolside

8.0 out of 10
Very good
(14 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

7.8 out of 10
Good
(16 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

In-room safe, desk, iron/ironing board, free cots/infant beds

Executive Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(17 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

  • 36 sq m
  • Sleeps 6
  • 3 Queen Beds

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About this property

Best Western St. Catharines Hotel & Conference Centre

Family-friendly hotel with free breakfast and a fitness center
Along with an indoor pool, this smoke-free hotel has a restaurant and a fitness center. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a bar/lounge, a sauna, and a hot tub are onsite.
Best Western St. Catharines Hotel & Conference Centre offers 146 accommodations with safes and coffee/tea makers. Rooms open to balconies. 50-inch flat-screen televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This St. Catharines hotel provides wireless Internet access (speed: 25+ Mbps) for a surcharge. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

An indoor pool, a seasonal outdoor pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision. Guests under 16 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they enjoy the free breakfast at Best Western St. Catharines Hotel & Conference Centre. During your stay, you'll be close to Brock University. You'll find features like free WiFi in public areas and free self parking, plus an indoor pool.
  • Free full breakfast served daily
  • Free WiFi (speed: 25+ Mbps) and wired Internet in some public areas
  • Free self parking and RV/bus/truck parking
  • Enjoy American cuisine while dining at WRIGLEYS SPORTS BAR
  • WiFi for a fee
  • Take a swim in the indoor and seasonal outdoor pools or soak in the hot tub
  • Services include dry cleaning/laundry, a porter, and luggage storage
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Guests have good things to say about the accommodations for the cleanliness and comfy beds
  • 15 minutes by car from Clifton Hill and 5 minutes from Lake Ontario
  • Dogs welcome for a fee
Best Western St. Catharines Hotel & Conference Centre offers its guests a seasonal outdoor pool, an indoor pool, a hot tub, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi and wired Internet are free in public spaces.

A business center and meeting rooms are available. A fitness center, a terrace, and barbecue grills are also featured at the family-friendly Best Western St. Catharines Hotel & Conference Centre. Free self parking is available.

This St. Catharines hotel is smoke free.

Guests are served free full breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
WRIGLEYS SPORTS BAR - This restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A restaurant

Restaurants on site

  • WRIGLEYS SPORTS BAR

Things to do

  • Air hockey
  • Arcade/game room
  • Games
  • Gym
  • Hot tub
  • Indoor pool
  • Mini golf
  • Sauna
  • Seasonal outdoor pool
  • Steam room

Family friendly

  • Arcade/game room
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 2 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 1 AM
Early check-in subject to availability
Early check-in is available for a fee

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: CAD 30 per pet, per day
  • Only dogs are allowed
  • Maximum 2 (weight limit: 80 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CAD 25.00 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: CAD 0.00 per stay (rates may vary)
  • Pet fee: CAD 30 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CAD 25.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open May 26 and close August 27.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Hotel St. Catharines
Best Western St. Catharines
Best Western St. Catharines Hotel
Best Western St. Catharines Hotel St. Catharines
St Catharines & Conference
Best Western St. Catharines Hotel & Conference Centre Hotel

Reviews

Best Western St. Catharines Hotel & Conference Centre Reviews

7.8

Good

8.0/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness
Rating 10 - Excellent. 395 out of 1011 reviews
Rating 8 - Good. 311 out of 1011 reviews
Rating 6 - Okay. 155 out of 1011 reviews
Rating 4 - Poor. 92 out of 1011 reviews
Rating 2 - Terrible. 58 out of 1011 reviews

Reviews

8/10 Good

Neil

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Pools etc very good. No coffee / tea making facility in room
Stayed 4 nights in Jun 2025

8/10 Good

Mary

Travelled with partner
It was an average hotel with a small bathroom. Staff were friendly. I enjoyed the sport bar that was in the hotel. That was convenient. Breakfast was very good. It was a nice hot breakfast.
Stayed 2 nights in Jun 2025

10/10 Excellent

Preston

Stayed 1 night in Jun 2025

4/10 Poor

Carolyn

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Ceiling was sagging in serval spots - mold in bathtub, soap holder in tub was rusty, room smelled musty, no coffee maker, side entrance left propped open to run a hose out — cleaning and restaurant staff were helpful and attentive - unfortunately front desk was absent
Stayed 1 night in Jun 2025

8/10 Good

William

Travelled with family
Liked: Cleanliness
Staff was very friendly. The building is a bit dated and worn looking but I think they are in the process of renovating. The breakfast buffet was disappointing. Food was cold and some items were not being replenished.
Stayed 1 night in Jun 2025

8/10 Good

Cheryl

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
My children and I had a good time at this location. I liked that there were options for my 8yr old - swimming pool and arcade. LOVED that breakfast was included. Room was clean and tidy, as were the amenities. Staff was friendly and attentive! Great location too - near highways and shopping ! Great for a weekend stay.
Stayed 1 night in Jun 2025

8/10 Good

Andrea

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I liked that it had a free breakfast, pools,hot tub and the staff was friendly and helpful
Stayed 2 nights in Jun 2025

4/10 Poor

Jack

Stayed 1 night in Jun 2025

10/10 Excellent

Peri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All okay
Stayed 1 night in Jun 2025

8/10 Good

Nancy, toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very limited menu at Wrigleys.
Stayed 2 nights in Jun 2025

4/10 Poor

Allison

Travelled with partner
Disliked: Amenities, property conditions & facilities
I stay here regularly and they have removed coffee makers from the rooms and the cable TV has very few channels now. It’s been under construction for several months causing inconvenience and no discernible benefit to the experience as a guest. The property seems to specialize in teen sports tournament stays, and do nothing to enforce quiet hours. The past few stays it’s been loud with unattended teenagers running up and down halls being disruptive while the parents drink and party with their room doors open. It’s overpriced and the experience in the part 2 years has tanked as a regular guest.
Stayed 1 night in Jun 2025

10/10 Excellent

Ramon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gym was the best area’s
Stayed 3 nights in Jun 2025

2/10 Terrible

Claude

Disliked: Staff & service
Stayed 1 night in May 2025

8/10 Good

Marcia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Emma

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great little spot! Clean, friendly and helpful staff, awesome breakfast, and arcade room. Would stay again!
Stayed 3 nights in May 2025

6/10 Okay

Jessika

Stayed 1 night in May 2025

10/10 Excellent

John

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Clean, Safe, courteous staff
Stayed 1 night in May 2025

6/10 Okay

Amy

Stayed 1 night in May 2025

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

4/10 Poor

Joseph

Stayed 1 night in May 2025

10/10 Excellent

Heidy

Travelled with pets, Travelled with partner
Liked: Amenities, property conditions & facilities
Very nice friendly staff. Clean rooms. Great breakfast options. Gym. Inside and Outside pool. Family friendly. Beds are comfortable and nice sized. I had an amazing weekend there and would love to visit again! Highly recommended!
Stayed 2 nights in May 2025

8/10 Good

Klaus

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We stayed 3 nights. Room was not made up on Saturday
Stayed 3 nights in May 2025

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Denis

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
no comments to add
Stayed 3 nights in May 2025

6/10 Okay

Christina

Liked: Cleanliness
Pool not open late enough, shower in my room had low pressure, tv channels most were fuzzy, restaurant not open late enough - rates to high
Stayed 2 nights in May 2025