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Empress Inn and Suites by The Falls

2.0 star property

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Photo gallery for Empress Inn and Suites by The Falls

Restaurant
Standard Room
Reception
Exterior
Balcony

Reviews

6.2 out of 10

Popular amenities

  • Bar
  • Room service
  • Laundry
  • 24/7 front desk
  • Parking available
  • Housekeeping

Explore the area

View in a map
5951 Clark Avenue, Niagara Falls, ON, L2G 3W3
  • Place, Clifton Hill
    ‪6 min walk‬
  • Place, Fallsview Casino
    ‪10 min walk‬
  • Place, Fallsview Indoor Waterpark
    ‪13 min walk‬
  • Airport, Buffalo, NY (BUF-Buffalo Niagara Intl.)
    ‪37 min drive‬

Room options

Family Room, Multiple Beds

  • Sleeps 6
  • 3 Queen Beds

Standard Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Standard Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Standard Double Room

  • City view
  • Sleeps 4
  • 2 Queen Beds

Similar properties

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Fairway Inn by the Falls
  • Free WiFi
  • Air conditioning
  • Parking available
  • Laundry
3.2 out of 5, 1,015 reviews
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About this property

Empress Inn and Suites by The Falls

Victorian hotel with a restaurant connected to the convention center in Niagara Falls
Along with a restaurant, this hotel has a bar/lounge and self parking. Free WiFi in public areas and a free manager's reception are also provided. Additionally, concierge services, dry cleaning, and laundry facilities are onsite.
Empress Inn and Suites by The Falls offers 80 accommodations, which are accessible via exterior corridors and feature MP3 docking stations and washers/dryers. Rooms open to balconies. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 32-inch plasma televisions come with premium digital channels and video-game consoles. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and designer toiletries.

This Niagara Falls hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and safes; free local calls are provided (restrictions may apply). In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Our customers tell us they enjoy the overall value at Empress Inn and Suites by The Falls. During your stay, you'll be connected to the convention center, and just a quick walk from Clifton Hill. Free WiFi in public areas, a free manager's reception, and a restaurant are available.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Self parking available for a fee
  • Services include babysitting, supervised childcare, and dry cleaning/laundry
  • Onsite recreation includes helicopter/airplane tours
  • Guests speak favorably about the location and the clean accommodations
  • Within a 10-minute walk of Clifton Hill and Fallsview Casino
  • Airport shuttle service available for a fee
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered. WiFi is free in public spaces.

Barbecue grills, a vending machine, and multilingual staff are also featured at the family-friendly Empress Inn and Suites by The Falls. An airport shuttle (available on request) is available for a fee. Parking is available for a fee.

Smoking is allowed in designated areas at this Victorian Niagara Falls hotel.

The hotel hosts a free manager's reception on select days.
Empress Inn and Suites by The Falls has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) on request
  • Limo/town car service
  • Parking on site (CAD 14 per day; includes in/out privileges)

Food and drink

  • A bar/lounge
  • A restaurant
  • Free manager's reception

Things to do

  • Helicopter/aeroplane tours
  • TV in common areas

Family friendly

  • Babysitting
  • In-room microwave
  • In-room refrigerator
  • In-room washing machine/dryer
  • Laundry facilities
  • Soundproofed rooms
  • Supervised activities for children

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • In a regional park

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 2 buildings
  • 3 floors
  • Designated smoking areas
  • Victorian architecture

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch HDTV with premium digital channels
  • MP3 dock
  • Video game console

Food and drink

  • Limited room service
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms
  • Washer/dryer

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: CAD 20

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 4 years old and younger stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 100 per stay
  • Breakage deposit: CAD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: CAD 14.00 per day (in/out privileges)
  • Late check-out fee: CAD 20 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Empress Falls
Empress Inn
Empress Inn Falls
Empress Inn Elevate Rooms Niagara Falls
Empress Inn Elevate Rooms
Empress Elevate Rooms Niagara Falls
Empress Elevate Rooms
Empress Inn Suites by the Falls
Empress Suites By The Falls
Empress Inn Suites by Elevate Rooms
Empress Inn and Suites by The Falls Hotel
Empress Inn and Suites by The Falls Niagara Falls
Empress Inn and Suites by The Falls Hotel Niagara Falls

Empress Inn and Suites by The Falls Reviews

Reviews

6.2
Rating 10 - Excellent. 199 out of 1002 reviews
Rating 8 - Good. 232 out of 1002 reviews
Rating 6 - Okay. 222 out of 1002 reviews
Rating 4 - Poor. 138 out of 1002 reviews
Rating 2 - Terrible. 211 out of 1002 reviews

6.2/10

Cleanliness

6.6/10

Staff & service

5.6/10

Amenities

5.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Tammy

Liked: Cleanliness, staff & service
The property is very old and outdated but the rooms were clean. Convenient location and staff were friendly.
Stayed 1 night in Aug 2025

6/10 Okay

Verified traveller

Cute

It's an old school motel, which has its charm. It's run by a family, which has its charm. It is literally steps from all of the tourist attractions of the Falls which I makes it incredibly convenient. It is no frills, but it's safe, pretty clean, very convenient l, and super affordable. If you're looking for luxury and opulence, you won't find it here... But if you're looking for an affordable, safe, and easy spot. It's great.
Stayed 4 nights in Jul 2025

6/10 Okay

Aline

Travelled with group
Thank you for having us. It would be nice not to have to pay for a store while waiting for check-in, especially since it’s usually in the afternoon and the wait can be quite long.
Stayed 1 night in Jul 2025

8/10 Good

Jani

Stayed 1 night in Jul 2025

4/10 Poor

Manoj

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
1. There is no Elevator, so if you are in 2nd or 3rd floor, good luck. 2. There are lot of non-visitors and shaddy locals with smoking and drinking in balconies, so not a family friendly hotel with kids. 3. There are some basic things like Hair Drier not included, which tells how bad it gets.
Stayed 1 night in Jul 2025

10/10 Excellent

Chandanpreet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

2/10 Terrible

Suby

Stayed 1 night in Jul 2025

6/10 Okay

junior

Liked: Staff & service
Stayed 1 night in Jul 2025

8/10 Good

Matteo

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was as described.
Stayed 2 nights in Jul 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
the place is nice
Stayed 2 nights in Jul 2025

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location to all of activities in Clifton Hill, they let me park my car early so we could start making memories
Stayed 1 night in Jul 2025

10/10 Excellent

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were so good to my friend who had a fall there no fault of them we would gladly stay there again and recommend it to our friends. Thanks for everything
Stayed 2 nights in Jul 2025

2/10 Terrible

Alphonse, Dryden

Disliked: Property conditions & facilities
Want what was advertised
Stayed 2 nights in Jul 2025

2/10 Terrible

Rajalakshmi

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

2/10 Terrible

kim

Stayed 1 night in Jul 2025

4/10 Poor

HAMZA

Stayed 1 night in Jul 2025

2/10 Terrible

Nuzhat

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not good

Stayed 1 night in Jul 2025

8/10 Good

Biju

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

2/10 Terrible

Amir

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We booked it through hotels.com, whom did not tell us hotels parking policy. We were charged almost $90 for parking for two nights. That’s outrageous. I tried to cancel my stay for the 2nd night and was told I would not get refund. The person at night was extremely condescending, rude. The lady during the day was actually polite. Room was small, carpet looks like hasn’t been replaced since 1900s. Bedsheet had rips in it. A below average hotel. I would never book this hotel or book through hotel.com.
Stayed 2 nights in Jul 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Recommend! I will order it if I go to Niagara Falls again.
Stayed 2 nights in Jul 2025

8/10 Good

Lay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is good location within walking distance to the falls and others restaurants And it is nice and clean
Stayed 1 night in Jul 2025

4/10 Poor

David

Stayed 2 nights in Jul 2025

2/10 Terrible

Muhammad

Disliked: Cleanliness, property conditions & facilities
The booking was cheap but they get you with $12 parking daily when there’s cheaper parking around. Not to mention it’s also 12$+tax which made our entire stay almost the same as a much better hotel with free parking & breakfast (this hotel didn’t have anything else to offer). Not to mention we checked in late with our baby and the mattress was damp. We were so tired that we didn’t want to go back to complain we just slept instead. Also, the shower was not working right. The lever was hard to pull and once you pull it the shower had a loud grinding noise. We didn’t go with high expectations, but for a motel that high in price was not worth it. Thank you but we’re NEVER going here again!
Stayed 2 nights in Jul 2025

6/10 Okay

Ivan

Liked: Staff & service
Good for one night
Stayed 1 night in Jul 2025

8/10 Good

Melina

Travelled with family
Clean
Stayed 1 night in Jul 2025