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Quality Hotel & Suites At The Falls

Property class: 2.5

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Photo gallery for Quality Hotel & Suites At The Falls

Indoor spa tub
Property amenity
Property entrance
Indoor pool, open 8:00 AM to 10:00 PM, pool loungers
In-room safe, desk, blackout curtains, iron/ironing board

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • Hot tub
  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
240 1st Street, Niagara Falls, NY, 14303
  • Place, Old Falls Street
    ‪1 min walk‬
  • Place, Conference Center Niagara Falls
    ‪2 min walk‬
  • Place, Seneca Niagara Resort & Casino
    ‪6 min walk‬
  • Airport, Niagara Falls, NY (IAG-Niagara Falls Intl.)
    ‪14 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

Standard Room, 1 Queen Bed, Accessible, Non Smoking

Standard Room, 1 Queen Bed, Accessible, Non Smoking

  • City view
  • 27 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

  • City view
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking

  • 28 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 Queen Bed, Accessible, Non Smoking

  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, Multiple Beds, Accessible, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Suite, Multiple Beds, Accessible, Non Smoking

  • City view
  • Sleeps 6
  • 2 Queen Beds and 1 Single Sofa Bed

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About this property

Quality Hotel & Suites At The Falls

Along with 2 restaurants, this hotel has an indoor pool and a bar/lounge. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a 24-hour business center, a hot tub, and coffee/tea in a common area. Housekeeping is available on request.
Quality Hotel & Suites At The Falls offers 206 accommodations with laptop-compatible safes and coffee/tea makers. 32-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Niagara Falls hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered on request.

An indoor pool and a hot tub are on site.
Our customers tell us they can't get enough of Quality Hotel & Suites At The Falls's great location. During your stay, you're just a quick walk from Niagara Falls State Park. You'll find features like free breakfast, free WiFi in public areas, and free self parking. This property offers pet-friendly amenities like an off-leash area.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self parking
  • Enjoy a bite to eat at one of the 2 restaurants
  • Take a swim in the indoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Guests have great things to say about the location and the helpful staff
  • Steps from Old Falls Street and Niagara Falls Culinary Institute
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including an off-leash area
Quality Hotel & Suites At The Falls offers its guests an indoor pool and a hot tub. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

Business amenities include a 24-hour business center and a meeting room. A vending machine, gift shops/newsstands, and tour/ticket assistance are also featured at the business-friendly Quality Hotel & Suites At The Falls. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this Niagara Falls hotel.

Guests are served free continental breakfast daily from 7:00 AM to 10:00 AM.
Legends Bar - Onsite bar. Guests can enjoy drinks at the bar.
Papa John's - This restaurant specializes in American cuisine. Open daily.
Old Falls St. Burgers - Onsite bistro. Open daily.
We Proudly Brew - Onsite coffee shop. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Offsite parking available (USD 20 per night); discounts available
  • Free covered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • Legends Bar
  • Old Falls St. Burgers
  • Papa John's
  • We Proudly Brew

Things to do

  • Billiards/pool table
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Conference space
  • Meeting room

Outdoors

  • In a state park
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 7 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 30 per accommodation, per day, plus a one-time cleaning fee of USD 100.00
  • Only dogs are allowed
  • An off-leash area is available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 200 per stay
  • Resort fee: USD 9.95 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business center/computer access
  • Concierge service
  • Faxes
  • Housekeeping
  • In-room coffee
  • Laundry facilities
  • Newspaper
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: USD 20 per night (60 ft away)
  • Pet fee: USD 30 per accommodation, per day plus USD 100.00 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • In-room safe fee: USD 1.50 per night
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM.
  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Quality Falls Niagara Falls
Quality & Suites At The Falls
Quality Hotel And Suites At The Falls
Quality Hotel & Suites At The Falls Hotel
Quality Hotel & Suites At The Falls Niagara Falls
Quality Hotel & Suites At The Falls Hotel Niagara Falls

Quality Hotel & Suites At The Falls Reviews

Reviews

6.8
Rating 10 - Excellent. 432 out of 1616 reviews
Rating 8 - Good. 363 out of 1616 reviews
Rating 6 - Okay. 347 out of 1616 reviews
Rating 4 - Poor. 235 out of 1616 reviews
Rating 2 - Terrible. 239 out of 1616 reviews

6.4/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

Reviews

10/10 Excellent

rebecca

Stayed 2 nights in Jan 2026

8/10 Good

Christina

Travelled with family
Disliked: Amenities
Wish the bar and pool.had been open
Stayed 1 night in Jan 2026

8/10 Good

michael

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Initially given wrong room (no sofa bed), front desk fixed it and gave us a better room
Stayed 2 nights in Jan 2026

2/10 Terrible

Anthony

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room keys didn’t work so we had to go to the front desk four times just to get into our room. The pool and hot tub were down for maintenance which they did not say before we booked the appointment. The entire state was just absolutely terrible.
Stayed 2 nights in Jan 2026

10/10 Excellent

Ussamah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Sep 2025

2/10 Terrible

Amy

The hot tub and pool were out of order. The cigar lounge was closed despite saying 24 hours. We couldnt access the small shop even though the sign said we could ask at the desk.
Stayed 1 night in Jan 2026

10/10 Excellent

Daireen

Liked: Cleanliness, property conditions & facilities
Good staff ❤️
Stayed 1 night in Dec 2025

8/10 Good

Marilyn

Stayed 2 nights in Nov 2025

10/10 Excellent

Marilyn

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very clean,friendly staff,everything perfect,on point. Love Quality inn Hotel and Suites
Stayed 1 night in Dec 2025

2/10 Terrible

Jamila

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
1 star My boyfriend and I stayed at Quality Inn at the Falls in Buffalo, NY from December 28 to December 30, and this was one of the worst hotel experiences we’ve ever had. The main reason we booked this hotel was the pool and hot tub, which were advertised on their page. Neither of them worked the entire stay. When we asked the front desk when they would be available, the staff had no idea and simply said the heater was broken. This should have been clearly disclosed before booking. The breakfast was a joke. Choices were limited to old-looking bread/cereal and apples — that’s it. One day there was waffle mix, but when we asked for it the next morning (well within breakfast hours), we were told it was gone by 8 am, even though breakfast is advertised from 7 am to 10 am. The entire hotel smelled like weed, including the hallways. On top of that, our windows were leaking during the night, making the room cold and uncomfortable. The overall experience was so bad that we checked out early because we couldn’t tolerate it anymore. This hotel is poorly maintained, misleading in its advertising, and absolutely not worth the money. I would not recommend it to anyone.
Stayed 2 nights in Dec 2025

10/10 Excellent

Hamid

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Best hotel room ever. Gabe checked us in and had top notch service and went above and beyond. We got a jacuzzi suite and it was Amazing!!!! Free breakfast and 1 block walking to the falls. Great location, value and overall everything. Will stay again.
Stayed 3 nights in Dec 2025

6/10 Okay

Kshitij

Stayed 2 nights in Dec 2025

8/10 Good

Natasha

Liked: Staff & service, amenities
Not a bad experience, stayed one night. Booked a single queen and they put us in a double queen but they felt like double beds. The front desk guy, Gabe was SOOOO nice and did an amazing job. Definitely was the highlight of the stay. The hotel overall was much nicer outside the room but we for stay in the pet Devon which might be why. Very close top the falls. Would stay again.
Stayed 1 night in Dec 2025

4/10 Poor

Mohit

Disliked: Staff & service
Stayed 4 nights in Dec 2025

2/10 Terrible

Lotte

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Room was dirty, no housekeeping, no one available at check in, breakfast was lousy-unappetizing conditions, all mirrors were cloudy, garbage on the floor from prior guests in the room. Went to use the Starbucks coupons provided at check in only to find the store was closed at 10AM, coffee caddy in the room was empty, no soap bars or cups in the room, public amenities were out of order- it was warmer outside at 22degrees, I could nit use the fitness area because they would not allow my 10 year old child to enter the facility with me, overall, LOUSY!
Stayed 2 nights in Dec 2025

6/10 Okay

Kyle

Stayed 1 night in Dec 2025

6/10 Okay

Ully Anne Oliveira Potocky

Hotel is OK, fair for the price. Soap provided is horrible,
Stayed 1 night in Dec 2025

10/10 Excellent

Tinisha

Stayed 1 night in Dec 2025

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great. Clean room, beautiful lobby,staff was great!!!
Stayed 1 night in Dec 2025

4/10 Poor

mary rose

Liked: Staff & service
Disliked: Amenities
The staff was fine. The room was old. The heater when it came on sounded like a plane landed. No wash cloths in the room. The breakfast in the morning had hardly anything. No toast or waffles or orange juice. Some fruit and cereal.I would not stay there again.
Stayed 1 night in Nov 2025

10/10 Excellent

HARJEET, Greenwood

Stayed 1 night in Dec 2025

8/10 Good

Shawna

Stayed 1 night in Dec 2025

10/10 Excellent

amy

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Perfect location for the falls!
Stayed 2 nights in Sep 2025

2/10 Terrible

Arttu

Stayed 5 nights in Nov 2025

10/10 Excellent

Jacob

Stayed 1 night in Nov 2025