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Quality Hotel & Suites At The Falls

2.5 star property

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Photo gallery for Quality Hotel & Suites At The Falls

Indoor spa tub
Property amenity
In-room safe, desk, blackout curtains, iron/ironing board
Property entrance
Indoor pool, open 8:00 AM to 10:00 PM, pool loungers

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • Hot tub
  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
240 1st Street, Niagara Falls, NY, 14303
  • Place, Old Falls Street
    ‪1 min walk‬
  • Place, Conference Center Niagara Falls
    ‪2 min walk‬
  • Place, Seneca Niagara Resort & Casino
    ‪5 min walk‬
  • Airport, Niagara Falls, NY (IAG-Niagara Falls Intl.)
    ‪11 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

Standard Room, 1 Queen Bed, Accessible, Non Smoking

Standard Room, 1 Queen Bed, Accessible, Non Smoking

  • City view
  • 27 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

  • City view
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking

  • 28 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 Queen Bed, Accessible, Non Smoking

  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, Multiple Beds, Accessible, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Suite, Multiple Beds, Accessible, Non Smoking

  • City view
  • Sleeps 6
  • 2 Queen Beds and 1 Single Sofa Bed

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About this property

Quality Hotel & Suites At The Falls

Along with 2 restaurants, this hotel has an indoor pool and a bar/lounge. Free continental breakfast and free WiFi in public areas are also provided. Other amenities include a 24-hour business center, a hot tub, and self parking. Housekeeping is available on request.
Quality Hotel & Suites At The Falls offers 206 accommodations with laptop-compatible safes and coffee/tea makers. 32-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Niagara Falls hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered on request.

An indoor pool and a hot tub are on site.
Our customers tell us they can't get enough of Quality Hotel & Suites At The Falls's great location. During your stay, you're just a quick walk from Seneca Niagara Resort & Casino. Free breakfast, free WiFi in public areas, and 2 restaurants are available. This property offers pet-friendly amenities like an off-leash area.
  • Free continental breakfast served daily
  • Free WiFi
  • Enjoy a bite to eat at one of the 2 restaurants
  • Self parking available for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Guests have great things to say about the helpful staff and the location
  • Steps from Old Falls Street and Niagara Falls Culinary Institute
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including an off-leash area
Quality Hotel & Suites At The Falls offers its guests an indoor pool and a hot tub. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

Business amenities include a 24-hour business center and a meeting room. A vending machine, gift shops/newsstands, and tour/ticket assistance are also featured at the business-friendly Quality Hotel & Suites At The Falls. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this Niagara Falls hotel.

Guests are served free continental breakfast daily from 7:00 AM to 10:00 AM.
Legends Bar - Onsite bar. Guests can enjoy drinks at the bar.
Papa John's - This restaurant specializes in American cuisine. Open daily.
Old Falls St. Burgers - Onsite bistro. Open daily.
We Proudly Brew - Onsite coffee shop. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Offsite parking available (USD 19.95 per night)
  • Covered parking on site (USD 19.95 per night; includes in/out privileges)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • Legends Bar
  • Old Falls St. Burgers
  • Papa John's
  • We Proudly Brew

Things to do

  • Billiards/pool table
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Conference space
  • Meeting room

Outdoors

  • In a state park
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 7 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 30 per accommodation, per day, plus a one-time cleaning fee of USD 100.00
  • Only dogs are allowed
  • An off-leash area is available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 200 per stay
  • Resort fee: USD 9.95 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business center/computer access
  • Concierge service
  • Faxes
  • Housekeeping
  • In-room coffee
  • Laundry facilities
  • Newspaper
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self parking fee: USD 19.95 per night (in/out privileges)
  • Nearby parking fee: USD 19.95 per night (60 ft away)
  • Pet fee: USD 30 per accommodation, per day plus USD 100.00 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • In-room safe fee: USD 1.50 per night
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM.
  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Quality Falls Niagara Falls
Quality & Suites At The Falls
Quality Hotel And Suites At The Falls
Quality Hotel & Suites At The Falls Hotel
Quality Hotel & Suites At The Falls Niagara Falls
Quality Hotel & Suites At The Falls Hotel Niagara Falls

Quality Hotel & Suites At The Falls Reviews

Reviews

6.8
Rating 10 - Excellent. 435 out of 1622 reviews
Rating 8 - Good. 369 out of 1622 reviews
Rating 6 - Okay. 343 out of 1622 reviews
Rating 4 - Poor. 236 out of 1622 reviews
Rating 2 - Terrible. 239 out of 1622 reviews

6.6/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Jacob

Stayed 1 night in Nov 2025

2/10 Terrible

denise

Stayed 3 nights in Nov 2025

10/10 Excellent

Emily

Stayed 1 night in Nov 2025

6/10 Okay

Steven

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Fridays contental breakfast was poor to say the least. Just muffans,beagles, and stuff to make waffles. The juice supply was very low. Then saturday complete 180. Bacon, eggs, sassage, pankakes, plenty of juice avail. Saturday morningnwas what i call a true contental breakfast. Also when pool is closed due to maintenance it needs to be listed as such across all booking places. Other than that great place to stay. Quiet and clean.
Stayed 2 nights in Nov 2025

4/10 Poor

SHERI

Stayed 2 nights in Nov 2025

6/10 Okay

Christiana

Stayed 2 nights in Nov 2025

2/10 Terrible

Diar

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When booked only for the pool and the hot tub and we arrived we found it broken. The sheets were not clean with stains and the sink was clogged so we checked out and left right away.
Stayed 1 night in Nov 2025

2/10 Terrible

Tabitha

Disliked: Cleanliness, staff & service, amenities
Me and my family booked this hotel specifically so the kids had a pool and a hot tub to play in I called the hotel before booking and asked if their pool was up and running they said yes it's year around at check and I asked about the pool and they said it was being drained for the season
Stayed 1 night in Nov 2025

4/10 Poor

leo

Disliked: Cleanliness, staff & service, amenities
I have stayed at this hotel 6 times before and found it fantastic. This time the room was run down, stains in carpet, chip in tub, tub did not hold water. Pool and hot tub were out of order( I was told by staff it was out of order for a while and would be broken down for another few weeks). we asked for a room near the Elevator, was told it was possible, but our room was 3/4 way down the hall
Stayed 2 nights in Nov 2025

8/10 Good

Amy

Stayed 1 night in Nov 2025

10/10 Excellent

Tarley

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very clean room, great staff and amenities.
Stayed 1 night in Oct 2025

2/10 Terrible

Meghan

Stayed 1 night in Nov 2025

10/10 Excellent

Kristina

Liked: Cleanliness, amenities, property conditions & facilities
Staff was really nice & friendly. The room was spacious and clean. Super close to the waterfalls
Stayed 1 night in Nov 2025

6/10 Okay

Bryant

Stayed 1 night in Nov 2025

6/10 Okay

Danielle

Travelled with family
Liked: Room comfort
Disliked: Staff & service
Room had no toilet paper when we arrived. Had to wait 10-15 minutes for someone to come to front desk to check in. Gate would not open.
Stayed 2 nights in Nov 2025

2/10 Terrible

Fern

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The pool was not open due to maintenance. The bed was incredibly uncomfortable and the walls were very thin my next door neighbor had a kid that kept coming in and out of the room and slamming their door. We called the front desk and asked them if they could ask them to just not slam the door. Which did not happen. The only edible food they had at their breakfast was the waffles the eggs were dripping with water and the sausages were cold. I would not recommend this hotel.
Stayed 1 night in Nov 2025

8/10 Good

cindi

Travelled with family, Travelled with pets
Liked: Amenities, property conditions & facilities
The staff were friendly and helpful, it was great to be so close to the Falls! Having access to a pet-friendly hotel made our trip possible. Thank you!
Stayed 2 nights in Nov 2025

8/10 Good

Rosario

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast did not disappoint But attendants not too helpful some tables was dirty I did not see housekeepers but thanks God that I don't like them in my room anyway Water and coffe very good and at all the time Reception people very friendly Overall a good place to stay
Stayed 3 nights in Nov 2025

10/10 Excellent

Angel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was courteous. I didn't get the guys name but he worked the night shift that Saturday i stayed. They gave me room for the 1st floor when they saw i had a dog which was great cuz my mom was also with me but she was in a wheel chair. Weirdly the only way to get up there was a 8 flight step. They got working saw this and gave us room on the 2nd floor. Glad they had a extra room available. And thank you to the guy that helped.
Stayed 1 night in Oct 2025

4/10 Poor

kathleen

Travelled with family
Disliked: Cleanliness, amenities
The room had no hand soap or lotion in it. The bathroom was very dirty and I had to clean it myself before my grandchildren used it. The refrigerator did not work. Also I called the day before to make sure the pool was working and they told me yes, but when I got there it had been down for a few days.
Stayed 1 night in Nov 2025

6/10 Okay

Tomas

Travelled with family
Not of the above.
Stayed 1 night in Aug 2025

8/10 Good

Terry

Stayed 1 night in Nov 2025

2/10 Terrible

Chris

Travelled with family
Disliked: Amenities, property conditions & facilities
Terrible hotel experience. Selected this hotel because it had a pool and hot tub. Only after booking I was told I had to pay $20 per night to park. At check-in find out the pool was not functioning. This really sucked as it was the reason I booked this hotel & convinced my 10 year old to take the 7 1/2 hour 1-way drive for my business trip. The ice machine didn’t work all 3 days. The bathroom design was ridiculous—someone added a glass shower door that opens on the wrong side, so you can’t turn on the water without stepping in and getting soaked with cold water. The towels are next to the glass over the toilet, with no hooks near the shower opening. Late on the 2nd night there was no available parking. They didn't tell me I had to park 2 blocks away... and when I brought the ticket to get validated the machine that does that was broken. I was woken by a loud drip drip drip on the ceiling tiles near the window. Woke up and water poured in to the bay window. Went to the desk in the morning to get my parking ticket validated so I could get my car out, and it still wasn't working. Told to press intercom, but nobody answered, finally backed out to a different gate where I finally got out and ended this nightmare visit. Things break... I get it. But this hotel is in such total disrepair, & no way I believe that the pool pump had just gone down... making the whole thing false advertising and ruining my trip. I have traveled a lot, and no hotel has ever angered me more than this one.
Stayed 2 nights in Oct 2025

6/10 Okay

Maqdooda

Travelled with family
Liked: Cleanliness, amenities
The room was clean but not in good condition, there were stains on the carpet and on one of the beddings. The front lobby staff were courteous but other than a couple who were warm & friendly, rest were apathetic. The breakfast staff on the other hand were very warm, friendly and helpful.
Stayed 3 nights in Oct 2025

8/10 Good

Miguel

Stayed 2 nights in Oct 2025