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Quality Inn

2.5 star property

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Photo gallery for Quality Inn

Standard Room, 2 Double Beds
Interior entrance
Standard Room, 1 King Bed with Sofa bed, Jetted Tub
Exterior
Reception

Reviews

7.0 out of 10
Good

Popular amenities

  • Gym
  • Breakfast included
  • Pet-friendly
  • Housekeeping
  • 24/7 front desk
  • Parking included

Explore the area

View in a map
551 S Transit St, Lockport, NY, 14094
  • Erie Canal Discovery Center
    ‪2 min drive‬
  • Lockport Caves
    ‪2 min drive‬
  • Lockport Locks and Erie Canal Tours
    ‪3 min drive‬
  • Buffalo, NY (BUF-Buffalo Niagara Intl.)
    ‪30 min drive‬

Room options

View all photos for Standard Room, 1 King Bed with Sofa bed, Jetted Tub

Standard Room, 1 King Bed with Sofa bed, Jetted Tub

Standard Room, 1 King Bed with Sofa bed, Jetted Tub

7.6 out of 10
Good
(4 reviews)
  • 33 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

7.2 out of 10
Good
(26 reviews)
  • 27 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed, Accessible

Combined shower/bathtub, free toiletries, hair dryer, towels

Standard Room, 1 Queen Bed, Accessible

8.0 out of 10
Very good
(5 reviews)
  • Sleeps 2
  • 1 Queen Bed

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About this property

Quality Inn

Hotel in Lockport with free breakfast and a fitness center
Along with a fitness center, this smoke-free hotel has a business center and a 24-hour front desk. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include express check-out, free newspapers, and a TV in a common area.
Quality Inn offers 50 accommodations with safes and coffee/tea makers. Beds feature Tempur-Pedic mattresses. 32-inch LED televisions come with digital channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
Our customers tell us they can't get enough of the helpful staff at Quality Inn. During your stay, you'll be within walking distance of Four Seasons Players. Free breakfast, free WiFi in public areas, and free self parking are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Amenities include free lobby newspapers, a front-desk safe, and a business center
  • Onsite recreation includes a gym
  • Just a 2-minute drive from Big Bridge and a few minutes from Upson Park
  • Dogs welcome for a fee
Public spaces have free WiFi. You'll find a business center on site. Free breakfast is served daily. A fitness center, a vending machine, and complimentary newspapers in the lobby are also featured at the business-friendly Quality Inn. Free self parking is available.

This Lockport hotel is smoke free.

Guests are served free buffet breakfast daily from 6 AM to 10 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6 AM to 10 AM

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • No lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 2 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Tempur-Pedic mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LED TV with digital channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 20 per pet, per night
  • Only dogs are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Comfort Inn Hotel Lockport
Comfort Inn Lockport
Lockport Comfort Inn
Quality Inn Lockport
Quality Lockport
Quality Inn Hotel
Quality Inn Lockport
Quality Inn Hotel Lockport

Quality Inn Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 165 out of 636 reviews
Rating 8 - Good. 191 out of 636 reviews
Rating 6 - Okay. 121 out of 636 reviews
Rating 4 - Poor. 81 out of 636 reviews
Rating 2 - Terrible. 78 out of 636 reviews

7.2/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Thomas

Travelled with family
It was good except for a spot on the ceiling above 1foot wide and a couple of feet long that needed to be patched and painted
Stayed 1 night in Jun 2025

6/10 Okay

HendryKishore

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Room wasn’t clean and breakfast is not good.
Stayed 1 night in May 2025

4/10 Poor

jayabhaskar

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Pretty basic breakfast option, the air conditioner was pretty old and not efficient, had to be manually operated. There is no lift, just in case if you happen to carry luggage, then you world have to lift it up through stairs. It’s basically a pretty old hotel, but follows hygiene and cleanliness.
Stayed 1 night in May 2025

8/10 Good

Kahadi

Travelled with family
Liked: Staff & service
Disliked: Amenities
Not the cleanest environment
Stayed 1 night in May 2025

10/10 Excellent

Karen

Stayed 1 night in May 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2025

6/10 Okay

Elicia

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we pulled in , the property looked abandoned. The stairs leading to the lower parking lot looked unsafe . There was glass in the parking lot . The bathroom was not clean and the toilet kept clogging up . The mattress was comfortable, but every time one of us moved , it would squeak . Benton was cold and we had to wait for it to warm up . Not impressed at all .
Stayed 1 night in Apr 2025

8/10 Good

sue

Stayed 1 night in Apr 2025

10/10 Excellent

Zulma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

8/10 Good

Verified traveller

Stayed 1 night in Feb 2025

6/10 Okay

Jacob

Liked: Cleanliness, staff & service, amenities
The hotel was clean, and pretty empty which was nice. The fridge in the room was a nice size. Staff was friendly and always present. The bathroom door of our room was a sliding door that would not close all the way which was unfortunate but not the end of the world. Didn’t explore breakfast but the lobby was quite small so I don’t imagine there was much. The area around is nothing fantastic, Lockport doesn’t have too much to do. Close ish proximity to Buffalo and Niagara Falls though.
Stayed 1 night in Jan 2025

10/10 Excellent

Tonya

Liked: Staff & service

Cold get away

Stayed 1 night in Dec 2024

8/10 Good

William

Liked: Staff & service
Stayed 1 night in Dec 2024

6/10 Okay

Leo

Stayed 1 night in Nov 2024

2/10 Terrible

James

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately the hallways and the rooms smelled like cigarettes and must, stains on the toilets and tubs and bed sheets 10/10 wouldn’t recommend.
Stayed 1 night in Nov 2024

8/10 Good

David

Liked: Cleanliness
The room and service fine. No issues there. The breakfast options were few and they were out of some essentials such as orange juice
Stayed 1 night in Nov 2024

10/10 Excellent

Jason

Stayed 2 nights in Oct 2024

8/10 Good

Madhu

Stayed 1 night in Oct 2024

10/10 Excellent

Chelsha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at 3 different quality inns over a 10 day trip and they were all fantastic!

2/10 Terrible

Shawna

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2024

6/10 Okay

Seung, Huntington

Stayed 2 nights in Oct 2024

10/10 Excellent

James

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional and pleasant Hotel staff… quiet and clean room !
Stayed 5 nights in Oct 2024

10/10 Excellent

Ritesh Ramesh

Stayed 1 night in Sep 2024

4/10 Poor

Maureen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Website makes it look so much nicer. Rundown.
Stayed 2 nights in Oct 2024

4/10 Poor

LIZ

Room had old furniture Capet not cleaned stains on the walls bed just ok room was for handicapped people.
Stayed 1 night in Sep 2024