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The Charles Hotel

4.0 star property

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Photo gallery for The Charles Hotel

Terrace/patio
Exterior
Front of property
Daily cooked-to-order breakfast (CAD 35 per person)
Premium Room

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service
  • Breakfast available
  • Housekeeping

Explore the area

View in a map
209 Queen St, Niagara-on-the-Lake, ON, L0S 1J0
  • Place, Shaw Festival Theatre
    ‪15 min walk‬
  • Place, Jackson-Triggs Winery
    ‪3 min drive‬
  • Place, Peller Estates Winery
    ‪4 min drive‬
  • Airport, Buffalo, NY (BUF-Buffalo Niagara Intl.)
    ‪59 min drive‬

Room options

View all photos for Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed

9.2 out of 10
Wonderful
(48 reviews)
  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Basic Room, 1 Double Bed, Non Smoking

Basic Room, 1 Double Bed, Non Smoking

Basic Room, 1 Double Bed, Non Smoking

8.4 out of 10
Very good
(19 reviews)
  • 9 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Room

Premium Room

Premium Room

9.2 out of 10
Wonderful
(27 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

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About this property

The Charles Hotel

Victorian inn with a 24-hour front desk and a restaurant
A restaurant, a bar/lounge, and concierge services are available at this smoke-free inn. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk and a garden are onsite. Change of towels is available on request.
The Charles Hotel offers 12 air-conditioned accommodations with iPod docking stations and coffee/tea makers. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets and down comforters. Digital television is provided. Bathrooms include designer toiletries and hair dryers.

This Niagara-on-the-Lake inn provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Our customers tell us they can't get enough of The Charles Hotel's great location. During your stay, you're just a quick walk from Lake Ontario. Free WiFi in public areas, free self parking, and a restaurant are available.
  • Free WiFi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Free self parking
  • Enjoy international cuisine at HobNob Restaurant, a fine-dining restaurant with garden views
  • Cooked-to-order breakfast served daily for a fee
  • Services include a concierge
  • Guests have great things to say about the helpful staff and the location
  • Steps from Niagara River Gorge and 5 minutes by foot from Royal George Theatre
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. The boutique The Charles Hotel also features a terrace, a garden, and concierge services. Limited free parking is available on a first-come, first-served basis.

This Victorian Niagara-on-the-Lake inn is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast daily from 8:00 AM to 10:30 AM.
HobNob Restaurant - Overlooking the golf course and garden, this fine-dining restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). Reservations are required.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site parking

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 10:30 AM for a fee: CAD 35 for adults and CAD 25 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • HobNob Restaurant

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Handrails in stairways
  • Hardwood flooring in public areas
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 2 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Built in 1832
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options
  • Victorian architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch TV with digital channels
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Air conditioning
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately CAD 35 for adults and CAD 25 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Charles Inn Niagara-on-the-Lake
Charles Niagara-on-the-Lake
Charles Hotel Niagara-on-the-Lake
The Charles Hotel Inn
The Charles Hotel Niagara-on-the-Lake
The Charles Hotel Inn Niagara-on-the-Lake

The Charles Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 338 out of 573 reviews
Rating 8 - Good. 142 out of 573 reviews
Rating 6 - Okay. 59 out of 573 reviews
Rating 4 - Poor. 22 out of 573 reviews
Rating 2 - Terrible. 12 out of 573 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kerry

Travelled with family
Liked: Amenities
Very clean, well kept and nice staff
Stayed 1 night in Jul 2025

8/10 Good

Wendy, Delta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Heritage building was quaint. First room had no hot water but staff quickly moved us. Great location for walking to waterfront and shops/restaurants.
Stayed 4 nights in May 2025

10/10 Excellent

Elizabeth

Stayed 1 night in Jul 2025

10/10 Excellent

Helene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful front porch w flowers and a welcoming view
Stayed 1 night in Jul 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
We arrived early
Stayed 1 night in Jul 2025

8/10 Good

Steven

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
very quaint and quintessential. excellent food - had dinner at the restaurant. Great customer service and friendly staff. Great location. Rooms were a bit small - was hard to maneuver in the room - couldn't even bring up suitcases - nowhere to put them.
Stayed 2 nights in Jun 2025

8/10 Good

Esther

Stayed 2 nights in Jul 2025

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful. I just didn’t realize how small the room would be.
Stayed 2 nights in Jul 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property
Stayed 2 nights in Jun 2025

10/10 Excellent

Davanand

Stayed 1 night in Jul 2025

10/10 Excellent

Anna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay! Will come again
Stayed 1 night in Jul 2025

8/10 Good

Kathy

Stayed 2 nights in Jun 2025

10/10 Excellent

rosalyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great little hotel in Niagara on the Lakr

The room was spacious and comfortable. We had an issue with shower, Aliyah was helpful and sweet and made everything perfect again.
Stayed 1 night in Jun 2025

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

Jacqueline A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The employees were a very nice and accommodating
Stayed 1 night in Jun 2025

10/10 Excellent

Frank, Whitby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Gerald

Stayed 1 night in Jun 2025

6/10 Okay

Suzanne

Liked: Cleanliness
Disliked: Room comfort
The room was extremely small. We kept falling over our own suitcases. The decor was not appealing. The coat rack in the bathroom that served as a towel rack fell over when no one touched it, and it was not overloaded. The lightbulbs in the fixtures did not match: warm white in some; bright white in others. The bushes are overgrown over the walks so it was necessary to go off the walk to get to the parking lot. One of the light fixtures in the parking lot had been hit by a car at some point and was still not repaired. The sidewalks in general were not high-heel friendly.
Stayed 3 nights in Jun 2025

6/10 Okay

Gloria

Stayed 1 night in Jun 2025

10/10 Excellent

Wendy, Whitby

Stayed 2 nights in Jun 2025

10/10 Excellent

Myka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really enjoyed our stay. The staff was very friendly. Only stayed one night and we would stay again. Pillows were our only issue but that is always a matter of preference.
Stayed 1 night in May 2025

6/10 Okay

Wendy

Travelled with family
Liked: Cleanliness
Charming heritage property. Room on the main floor behind the restaurant was noisy
Stayed 2 nights in May 2025

10/10 Excellent

Katherine

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great spot. Walking distance to everything. Great staff. Rooms are small but well appointed.
Stayed 2 nights in May 2025