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Toyako Onsen Hokkai Hotel

3.0 star property

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Photo gallery for Toyako Onsen Hokkai Hotel

Hot springs
TV
Hot springs
Hallway
Front of property

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Laundry room

Explore the area

View in a map
147 Toyako Onsen, Toyako, Hokkaido, 049-5721
  • Place, Toyako Onsen
    ‪1 min walk‬
  • Place, Shikotsu-Toya National Park
    ‪1 min walk‬
  • Place, Toyako Hot Spring
    ‪6 min walk‬

Room options

View all photos for Japanese Style Room, Lake View

TV

Japanese Style Room, Lake View

10.0 out of 10
Exceptional
(2 reviews)
  • Lake view
  • Sleeps 5
  • 4 Single Futons
  • Free Wi-Fi

View all photos for Japanese Style Room, Breakfast Included, Lake View

Free WiFi, bed sheets

Japanese Style Room, Breakfast Included, Lake View

10.0 out of 10
Exceptional
(2 reviews)
  • Lake view
  • Sleeps 5
  • 4 Single Futons
  • Free Wi-Fi

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About this property

Toyako Onsen Hokkai Hotel

Along with a full-service spa, this hotel has a restaurant and a sauna. Free WiFi in public areas and free self parking are also provided. Additionally, laundry facilities and a vending machine are onsite.
Toyako Onsen Hokkai Hotel offers 30 air-conditioned accommodations with slippers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include shower/tub combinations with hydromassage showerheads, toilets with an electronic bidet, and toothbrushes and toothpaste. A nightly turndown service is provided and housekeeping is offered daily.
Recreational amenities at the hotel include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. There are hot springs on site.

During your stay at Toyako Onsen Hokkai Hotel, you're just a quick walk from Toyako Hot Spring. Free WiFi in public areas, free self parking, and a full-service spa are available.
  • Free WiFi
  • Free self parking
  • Enjoy a bite to eat at the restaurant
  • Treat yourself to massages at the spa
  • Amenities include laundry facilities and a vending machine
  • Onsite recreation includes hot springs and a sauna
  • 7 minutes by foot from Toyako Hot Spring and a 2-minute drive from Lake Toya
There's a restaurant on site. Public spaces have free WiFi. Toyako Onsen Hokkai Hotel offers its guests a full-service spa, hot springs, and a sauna. A vending machine, karaoke, and laundry facilities are also featured at Toyako Onsen Hokkai Hotel. Free self parking is available.

Smoking is allowed in designated areas at this 3-star Toyako hotel.

Toyako Onsen Hokkai Hotel has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • A restaurant

Things to do

  • Full-service spa
  • Hot springs
  • Karaoke
  • Sauna

Family friendly

  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Turndown service

Full-service spa

  • Hot springs
  • Massage
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Spa open daily
  • Yukata (Japanese robes)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • TV

More

  • Air conditioning

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 6 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open daily from 9 AM - 6 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests booking half board rates and requiring dinner at the hotel must arrive before 6 PM.

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 3 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: JPY 100.00 per person, per night. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 9 AM - 6 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Property is also known as

Hokkai Hotel Toyako
Hokkai Hotel
Hokkai Toyako
Hokkai Hotel Toyako-Cho, Hokkaido, Japan
Toyako Onsen Hokkai
Toyako Onsen Hokkai
Toyako Onsen Hokkai Hotel Hotel
Toyako Onsen Hokkai Hotel Toyako
Toyako Onsen Hokkai Hotel Hotel Toyako

Toyako Onsen Hokkai Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 39 out of 111 reviews
Rating 8 - Good. 52 out of 111 reviews
Rating 6 - Okay. 15 out of 111 reviews
Rating 4 - Poor. 3 out of 111 reviews
Rating 2 - Terrible. 2 out of 111 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified

8/10 Good

CHEE KONG

Liked: Cleanliness, amenities, property conditions & facilities
Thanks for a lovely stay!
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

HIDEKI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quiet lakeside property with lake views

This quiet lakeside property offers beautiful views of Lake Toya but is away from the large tourist hotels with their crowds of tourists.
Stayed 1 night in Sep 2024
Verified

8/10 Good

Quentin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel’s construction is old, still using key instead of key cards, location is inconvenient compared to the other hotels in the town center, but hotel’s room has a beautiful view to the lake Toya.
Stayed 1 night in May 2025
Verified

8/10 Good

Tina

Liked: Cleanliness, staff & service, amenities
Slightly run down, but still functional. Great views across Lake Toya
Stayed 2 nights in May 2024
Verified

10/10 Excellent

Jie

Liked: Cleanliness, staff & service, amenities
This seasoned hotel turned out very satisfying to me. Though at one end of the beach park, it boasts a great view, with access to spacious beach front. Just as the picture of its exterior onsen spa shows, you can see the mountain at the far end of the lake. Also the check-in time is not as restrictive as some online review complained (before 6pm) so more flexible for a busy travel schedule. The staff is courteous and responsive to guests' need when they observe it. The only challenge for guests is, lack of Japanese language skills may restrict their communication with the staff. But this creates a real motivation for repeating guests to pick up some common tourist Japanese. And another possible annoyance is the residue smoke smell, if you are really sensitive which I am luckily not. So in short, I would love to stay in this hotel in my next visit to Lake Toya.
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Eric

Old
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

maki

Liked: Cleanliness, staff & service, property conditions & facilities
Loved traditional styled Japanese hotel. Have read bad reviews saying staff don’t speak English and are not friendly, but that is not fair. They might not speak English (but are they obligated to speak English? No!), but we found them very polite and sweet. Before you complained, check your manners. The price included breakfast and dinner. The dinner was traditional and it was so much! Breakfast was a buffet style. Delicious! We heard that they grow some of vegetables they serve. We love everything about th
Stayed 2 nights in Oct 2024
Verified

6/10 Okay

Sam

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It’s hard to leave a negative review as the staff were all so friendly and helpful. “You get used to the smell” was our motto as you do slowly go nose blind to the overwhelming smell of stale old cigarettes. (You are still allowed to smoke in your room here) We may also all have splinal damage from sleeping on the floor in the “Japanese style beds” This whole town has a bit of a post apocalyptic feel when we visited in the winter as it’s quite run down. If you’re on a budget though it’s a good option if you have a car and don’t want to pay the crazy lodging prices at the nearby resorts.
Stayed 2 nights in Feb 2024
Verified

10/10 Excellent

Hau Yan

Liked: Cleanliness, staff & service, amenities
步行到中央區其實也不太遠 乾淨整潔，設備也很足夠，窗戶能開還是順順的 提供的餐膳很飽足 溫泉就是有點年紀的溫泉 職員雖然語言不通但還是很願意提供協助
Stayed 1 night in Dec 2025
Verified

8/10 Good

Yuching

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間面向湖面很讚 在房間就看到煙火
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Un ryokan avec onsen parfait et accesible

Le petit dejeuner japonais a été le meilleur de notre séjour au Japon. La vue sur le lac est superbe et les onsen très agréables. Les Yukatas prêtés sont confortables.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Kamolthip

Liked: Cleanliness, room comfort
ห้องกว้าง วิวทะเลสาบ โชคดีที่มาพักในช่วงเทศกาล ดอกไม้ไฟ
Stayed 1 night in May 2025
Verified

4/10 Poor

TAKAHIRO

Disliked: Cleanliness, staff & service, property conditions & facilities
昔の旅館みたいな感じでした。
Stayed 1 night in May 2025
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
第一次住這種傳統榻榻米的飯店，雖然飯店很有歷史年代感，但整體打理得很乾淨，接待爺爺也非常的親切。
Stayed 1 night in Apr 2025
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
景色非常好，客房舒服，晚餐食物熱度不夠 需改善
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Hui Shan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
湖景房可以俯瞰洞爺湖很美
Stayed 1 night in Dec 2024
Verified

8/10 Good

Goldy

Liked: Cleanliness, staff & service, amenities
有歷史痕跡的日式飯店，雖不新穎，但給人放鬆的悠閒感，飯店前即可搭乘道南巴士（公園前站），是另一個交通方便的意外驚喜。
Stayed 1 night in Oct 2024
Verified

8/10 Good

Sheng Wen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
很不錯
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Root

Liked: Cleanliness, staff & service, property conditions & facilities
交通不是很方便
Stayed 1 night in Feb 2024
Verified

4/10 Poor

ching lung

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
離洞爺湖的主要街上走路至少20分鐘，然後煙火更別說了，唯一就是不貴
Stayed 2 nights in Oct 2023
Verified

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
季節がら仕方ないですが、カメムシが3匹出ました。 部屋の清掃は行き届いていると思います。
Stayed 1 night in May 2023
Verified

2/10 Terrible

きみえ

Disliked: Cleanliness, staff & service, property conditions & facilities
部屋に入るなり、蜘蛛が部屋の中にいて驚きました。フロントに電話して処理してもらいましたが、すみませんもなく部屋を変えてくださいと言ったら空きがないので無理です…と、言われました。部屋が4階の一番端だったので花火もろくに見えず残念でした。残念なホテルでした。温泉は良かったのですが、また行こうとは思いません。
Stayed 1 night in May 2022
Verified

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort

ご飯が美味しい

夕食が美味しかったです。温泉もとても良かった。
Stayed 1 night in Aug 2020
Verified

8/10 Good

Tammy

Liked: Cleanliness, staff & service
people are caring and nice even though with limit english
Stayed 2 nights in Dec 2019
Verified

8/10 Good

Andy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice onsen and By the lake, 10 mins walk from bus terminal to hotel.
Stayed 1 night in Dec 2019