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Holiday Inn Express & Suites Norfolk by IHG

2.5 star property

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Photo gallery for Holiday Inn Express & Suites Norfolk by IHG

Free buffet breakfast
In-room safe, desk, iron/ironing board, free WiFi
Exterior
Exterior
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Hot tub
  • Gym
  • Housekeeping
  • Laundry

Explore the area

View in a map
920 S 20th St, Norfolk, NE, 68701
  • Place, Sunset Plaza Mall
    ‪10 min walk‬
  • Place, Norfolk Arts Center
    ‪3 min drive‬
  • Place, AquaVenture
    ‪4 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking (Mobility Transfer Shower)

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible, Non Smoking (Mobility Transfer Shower)

7.4 out of 10
Good
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Comm, Accessible Tub)

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Accessible (Comm, Accessible Tub)

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Comm, Accessible Tub)

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible (Comm, Accessible Tub)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Comm)

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Accessible (Comm)

10.0 out of 10
Exceptional
(4 reviews)
  • Sleeps 4
  • 2 Queen Beds

Standard Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 Twin Bed

Room (Specialty)

  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 2 Queen Beds (Bath Shower Combination)

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds (Bath Shower Combination)

10.0 out of 10
Exceptional
(13 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed with Sofa bed

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed (Extra Floor Space)

In-room safe, desk, iron/ironing board, free WiFi

Suite, 1 King Bed with Sofa bed (Extra Floor Space)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom (Living Area)

In-room safe, desk, iron/ironing board, free WiFi

Suite, 1 Bedroom (Living Area)

10.0 out of 10
Exceptional
(7 reviews)
  • Sleeps 6
  • 2 King Beds

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About this property

Holiday Inn Express & Suites Norfolk by IHG

Hotel in Norfolk with free breakfast and a fitness center
This smoke-free hotel features an indoor pool, a fitness center, and a hot tub. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, a business center, and conference space are onsite.
Holiday Inn Express & Suites Norfolk by IHG offers 86 air-conditioned accommodations with safes and complimentary newspapers. 40-inch flat-screen televisions come with premium cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include bathtubs or showers with rainfall showerheads, designer toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a fitness center.
Our customers tell us they can't get enough of the helpful staff at Holiday Inn Express & Suites Norfolk by IHG. During your stay, you'll be within walking distance of Sunset Plaza Mall. Features include free breakfast, free WiFi in public areas, and free self parking.
  • Free buffet breakfast offered
  • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free self parking
  • Take a swim in the indoor pool or soak in the hot tub
  • Amenities include free lobby newspapers, a front-desk safe, and a business center
  • Onsite recreation includes a gym
  • 11 minutes by foot from Sunset Plaza Mall and a 2-minute drive from Bank Memorial Park
Holiday Inn Express & Suites Norfolk by IHG offers its guests an indoor pool, a hot tub, and a fitness center. WiFi is free in public spaces. A business center and meeting rooms are available. Free breakfast is served. A library, an arcade/game room, and multilingual staff are also featured at the business-friendly Holiday Inn Express & Suites Norfolk by IHG. Self parking is free.

This Norfolk hotel is smoke free.

Guests are served free buffet breakfast.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast
  • Coffee and tea in common areas

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Gym
  • Hot tub
  • Indoor pool
  • Library

Family friendly

  • Arcade/game room
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 4 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 5 AM to 11 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Hotel Norfolk
Holiday Inn Express Norfolk
Norfolk Holiday Inn Express
Holiday Inn Express Norfolk Hotel

Holiday Inn Express & Suites Norfolk by IHG Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 302 out of 391 reviews
Rating 8 - Good. 64 out of 391 reviews
Rating 6 - Okay. 12 out of 391 reviews
Rating 4 - Poor. 10 out of 391 reviews
Rating 2 - Terrible. 3 out of 391 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Debbie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great check in service
Stayed 1 night in Jul 2025

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We arrived late after leaving an awful hotel .. It was a lifesaver clean safe friendly .
Stayed 1 night in Jul 2025

10/10 Excellent

Joel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice Hotel. Great friendly staff.
Stayed 1 night in Jul 2025

10/10 Excellent

Robb

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire property was very clean. Staff were friendly and accommodating. Room was quiet, comfortable, and clean. The mattresses were comfortable. The breakfast was very good.
Stayed 1 night in Jun 2025

10/10 Excellent

Marcy

Stayed 2 nights in Jun 2025

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Theresa

Liked: Cleanliness, amenities, property conditions & facilities
All was good
Stayed 1 night in Jun 2025

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

6/10 Okay

Litsa

Stayed 1 night in Jun 2025

10/10 Excellent

Keisuke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in May 2025

10/10 Excellent

Baylee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean!
Stayed 1 night in May 2025

10/10 Excellent

Deb

Stayed 1 night in May 2025

10/10 Excellent

carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place to stay and would plan to stay here again when traveling to Norfolk again.
Stayed 2 nights in May 2025

10/10 Excellent

Golda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms very good and nice and excellent service
Stayed 1 night in May 2025

10/10 Excellent

Sherri, miller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean staff friendly and helpful
Stayed 1 night in Apr 2025

10/10 Excellent

Tara

Stayed 1 night in Mar 2025

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay no complaints would definitely stay again
Stayed 1 night in Mar 2025

10/10 Excellent

darrel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

Johanna

Stayed 1 night in Jan 2025

10/10 Excellent

Anthony

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean, lots available for breakfast, hot tub pool area is nice size
Stayed 1 night in Dec 2024

10/10 Excellent

Lesley

Ba
Stayed 2 nights in Dec 2024

8/10 Good

JOHN, grand island

Liked: Cleanliness, staff & service, property conditions & facilities
Only reason I didn't give 5 stars is petty, but breakfast buffet was weak. Coffee was flavorless (I drink it straight black) eggs were very watery and flavorless, cinnamon rolls (which are usually awesome) were hard/crusty and it you took the kids off the other ones they were wet/mushy. Staff however were awesome, rooms clean but bathroom could have been cleaned better, but they were quiet(maybe because we were at end of hall) but when we checked in, the gentleman asked if we were rewards members, told him no, he asked if he could sign us up, told him sure and he did it all for me! Checking out the next am, and staff was great as well. Probably would find a different place if we didn't need this based on price... 214 for 1 night was steep, maybe that's the new normal, don't know. I liked how there was a safe in the room, even though we didn't need it, and a Keurig, microwave, and fridge as well!
Stayed 1 night in Dec 2024