2/10 Terrible
Michele S.
16 Sept 2025
Never Again: Big Fish Rentals’ Poor Communication & Condo IssuesOur stay was frustrating due to Big Fish Rentals and the condo. The welcome email had wrong wifi and parking info. Wifi didn’t work the first night — after a long rainy drive, we just wanted to relax. Big Fish blamed the HOA and told me to use mobile data. Front desk confirmed the real issue: outdated login info from Big Fish. Big Fish also said no parking pass was needed — but we did, or risked being towed.Every message focused on potential extra charges (towels, trash, etc.) instead of helping guests, making us feel like rule-breakers.The condo was poorly maintained. Kitchen understocked — only one cereal bowl. Dishwasher left dishes dirty after two cycles (see photo). Master shower had one door, so water sprayed everywhere (photo). Broken lampshade in master reflected overall neglect (photo).Disappointing stay. We will never book with Big Fish Rentals again and do not recommend them.



Michele S.
Stayed 4 nights in Sep 2025