"Amazing hotel. Gorgeous! Still can't get over the gorgeous designs and attention to detail. Exceptional staff! - Really made a fuss to make our stay a ... " More
8 Apr 2019 by Caron
Dear Valued Guest Firstly allow me to thank you for taking time to send us feedback on your stay with us, all feedback from my guests whether positive or negative is very welcoming and for this I am extremely grateful. I am so happy to hear that you enjoyed your stay with us and had a wonderful holiday, I hope that you have taken many memories back home with you and we hope to see you again soon Kind regards The Palace – Sun City
13 Feb 2018 by Caron
Dear Shamiso Firstly allow me to thank you for taking time to send us feedback on your stay with us, all feedback from my guests whether positive or negative is very welcoming and for this I am extremely grateful. Thank you for your very kind and positive comments, they have been shared with my entire team, it’s always nice to get such positive feedback from our guests. I am so happy to hear that you enjoyed your stay with us and had a wonderful holiday, I hope that you have taken many memories back home with you and we hope to see you again in the near future. Kind regards Hotel Manager The Palace – Sun City
19 Nov 2023 by Francois du Toit
Dear ThomasThank you for your review and 10/10 scoreKind regards
The following facilities are closed seasonally each year. They will be closed from 15 May to 23 June:
The Palace of the Lost City at Sun City Resort offers its guests a full-service spa, a golf course, and a complimentary water park. There are 3 restaurants and 3 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. Business amenities include a business centre and meeting rooms. A casino, an outdoor pool, and a kids' pool are also featured at the luxury The Palace of the Lost City at Sun City Resort. Self parking and valet parking are free. Smoking is allowed in designated areas at this 5-star Moses Kotane hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi , Internet access in public areas - high speed
Free self parking , Free valet parking
The Palace of the Lost City at Sun City Resort offers 335 air-conditioned accommodations with minibars and a safe. Televisions come with cable channels. Bathrooms include a separate bath and shower, slippers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and a ceiling fan. A nightly turndown service is provided and housekeeping is offered on a daily basis.
Crystal Court – This restaurant specialises in international cuisine and serves breakfast and dinner. Reservations are required.
The Grill Room – Overlooking the garden, this steakhouse specialises in international cuisine and only serves dinner. Reservations are required. Open daily.
Plume – This fine-dining restaurant specialises in French cuisine and only serves dinner. Reservations are required. Open selected days.
Tusk Bar & Lounge – This piano bar specialises in African cuisine and only serves light fare. Open daily.
Bocado – This poolside restaurant specialises in Mediterranean cuisine and only serves light fare. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.
Guests can experience the thrill of a safari, and enjoy recreation facilities including a golf course and 2 outdoor tennis courts. An outdoor pool and a children's pool are on site. Other recreational amenities include a complimentary water park, a lazy river, a sauna and a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
The Royal Salon has massage/treatment rooms, couples treatment room(s) and outdoor treatment areas. Services include deep-tissue massages, facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology.
The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
This property provides return airport shuttle service from Pilanesberg International Airport (NYT) only.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club and Union Pay. Cash is not accepted.
For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Quality graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organisation.
