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Caistor Hall

3.0 star property

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Photo gallery for Caistor Hall

Exterior
40-inch Smart TV with digital channels, TV
Superior Double Room | Bathroom
Exterior
Superior Double Room

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Housekeeping
  • Pet-friendly
  • Parking included
  • Free WiFi

Explore the area

Map
Stoke Road, Norwich, England, NR14 8QN
  • Dunston Hall
    ‪4 min drive‬
  • Carrow Road
    ‪6 min drive‬
  • University of East Anglia
    ‪8 min drive‬
  • Norwich (NWI-Norwich Intl.)
    ‪15 min drive‬

Room options

View all photos for Standard Double Room, 1 Double or 2 Single Beds

1 bedroom, individually decorated, individually furnished

Standard Double Room, 1 Double or 2 Single Beds

  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Deluxe Double Room, 1 Double Bed, Garden View

Deluxe Double Room, 1 Double Bed, Garden View

Deluxe Double Room, 1 Double Bed, Garden View

9.6 out of 10
Exceptional
(7 reviews)
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 1 King Bed

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About this property

Caistor Hall

Hotel in Norwich with 2 restaurants and free breakfast
This smoke-free hotel features 2 restaurants, a bar/lounge, and coffee/tea in a common area. Free English breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include conference space, a garden, and a banquet hall.
Caistor Hall offers 19 accommodations with complimentary bottled water and hair dryers. Each accommodation is individually furnished and decorated. 40-inch Smart televisions come with digital channels. Bathrooms include bathtubs or showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

Our customers tell us they can't get enough of the helpful staff at Caistor Hall. During your stay, you'll be within walking distance of High Ash Farm. Free breakfast, free WiFi in public areas, and free self parking are available. This property offers pet-friendly amenities like food and water bowls.
  • Free English breakfast served daily
  • Free WiFi
  • Free self parking
  • Enjoy a bite to eat at one of the 2 restaurants
  • Amenities include conference space, a terrace, and coffee/tea in a common area
  • Just a 4-minute drive from Norfolk Broads and a few minutes from High Ash Farm
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

Event space at this hotel measures 75 square feet (7 square meters) and includes conference space. Caistor Hall also features a terrace, a garden, and coffee/tea in a common area. Self parking is free.

This 3-star Norwich hotel is smoke free.

Guests are served free English breakfast daily from 7:00 AM to 9:30 AM.
Caistor Hall has 2 restaurants on site.

Languages

English, Polish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free English breakfast available daily 7:00 AM to 9:30 AM
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas
  • Couples/private dining

Family friendly

  • Highchair

Guest services

  • Housekeeping (daily)

Business services

  • 75 square feet of conference space

Outdoors

  • Firepit
  • Garden
  • Outdoor furniture
  • Terrace

Accessibility

  • High-pile carpet in room
  • No lift

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Towels provided

Entertainment

  • 40-inch smart TV with digital channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Tea bags/instant coffee

More

  • Free local calls
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

There is no front desk at this property
The host will greet guests on arrival
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Host will greet you

Pets

  • Pets: GBP 20 per accommodation, per day
  • Only dogs and cats are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 20.0 per day.
  • Cribs (infant beds) are available for GBP 10.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: GBP 20 per accommodation, per day
  • Service animals are exempt from fees
  • Crib (infant bed) fee: GBP 10.0 per day
  • Rollaway bed fee: GBP 20.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
This property does not have a front desk. Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. The host will greet guests on arrival.

We should mention

  • For stays on January 1, the total price shown includes a charge for a mandatory New Year's Day gala dinner.
  • For stays on 14 February, the total price shown includes a charge for a mandatory Valentine's Day gala dinner.

Property is also known as

Caistor Hall Hotel
Caistor Hall Norwich
Caistor Hall Hotel Norwich

Caistor Hall Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 73 out of 95 reviews
Rating 8 - Good. 15 out of 95 reviews
Rating 6 - Okay. 4 out of 95 reviews
Rating 4 - Poor. 2 out of 95 reviews
Rating 2 - Terrible. 1 out of 95 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

DRB Ventures Limited

Stayed 1 night in Mar 2025

10/10 Excellent

Bob

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

You should pick this one, great place to stay

Lovely place, a rural retreat, but close to Norwich and the A47. Excellent staff and service. Very good food and we didn't have time to be more adventurous, but I'll be back! Competitive price too!
Stayed 1 night in Mar 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place to stay.

Really nice place to stay. We never had dinner there (attended a party elsewhere), but wish we had! Breakfast was excellent, served by a lovely lady, who was very friendly, & after I enquired, told us the history of the house. Would certainly stay again!!
Stayed 1 night in Feb 2025

8/10 Good

Luke

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

On the whole, a pleasant stay

Beautiful hotel, amazing room, breakfast disapponting
Stayed 1 night in Feb 2025

10/10 Excellent

simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Treat for my wife and I

We wanted to treat ourselves, and we were not disappointed at all. All the staff were friendly and helpful. From the very friendly and kind, member of staff at reception, ( I apologise if you were a manager ) who even though we were an hour early for booking in, and we said we would have a coffee first, ran upstairs to check out room was ready. Thank you. We loved afternoon tea, beautiful food, coffee, atmosphere and service from the young waiter. Thank you, you made our visit amazing. Our room was beautiful and spacious, soooo comfy, the bed was the best I had slept in and chilled out on. Sooooo peaceful. The rainfall shower was the best shower I have ever had, I love a rainfall shower and this had the pressure and range of temperatures too. Sooo refreshed from that shower. The breakfast and service was as good too. Thank you for a memorable experience, we will be back again. Beautiful scenery around too.
Stayed 1 night in Feb 2025

8/10 Good

Brett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place

Beautiful hotel and grounds, and great clean bedroom with en-suite. Staff we met at reception and at breakfast were amazing. The breakfast itself was superb too. Bed, though, could have been more comfortable and TV better placed. Overall though a really great place to stay and highly recommended.
Stayed 1 night in Dec 2024

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Tamara

Stayed 2 nights in Sep 2024

10/10 Excellent

Douglas

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel; great food; nice bar; perfect
Stayed 2 nights in Sep 2024

8/10 Good

Flora, Bury St Edmunds

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Andy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

A really enjoyable stay
Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Mark

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I really wish we were told beforehand that there was a Wedding on the night of our stay. Although it did not disturb us too much, it would have been nice to have been forewarned, to give us the choice of staying or not. Otherwise was lovely apart from the waiting staff forgetting my brown toast at Breakfast
Stayed 1 night in Sep 2024

2/10 Terrible

Dan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Book with caution.

I recently stayed at Caistor Hall Hotel, and unfortunately, it was an incredibly disappointing experience from start to finish. First, the so-called “deluxe” room we were assigned was anything but deluxe. The room was dusty, fixtures were falling off the walls, and the bed creaked loudly with even the slightest movement. The walls were marked, giving the entire space a feeling of neglect. After raising these concerns with the staff, we were offered an upgrade to their “best” room, the Dashwood Suite. While this room was in better condition, it still failed to meet the standard one would expect, particularly given the price and expectations associated with staying at this hotel. On top of the room issues, the service was just as poor. When we requested assistance with booking a taxi, we were told to handle it ourselves because the staff were “too busy.” Later, it was explained to us that this is a policy, but it was never communicated to us during our stay, adding to the frustration. Although some of the staff tried to address our concerns, the management’s attitude was dismissive and unprofessional. When I followed up via email, I was met with a defensive response that ignored many of the core issues, including the substandard room conditions and lack of communication. All in all, I would not recommend staying at Caistor Hall Hotel. The poor quality of both the facilities and the service, coupled with a lack of accountability from management, left us with a very negative
Stayed 1 night in Aug 2024

10/10 Excellent

Qingyi

Stayed 1 night in Sep 2024

10/10 Excellent

C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Luxurious little gem in the country.

First impressions of this beautiful Georgian manor house were absolutely stunning. The exterior and extended grounds however have obviously been somewhat neglected over the last couple of years..but, oh my, on entering this grand place the interior, cleanliness and welcome made up for it! Opulent furnishings, luxurious decor and an incredibly calm ambience emulated throughout the building. The sweeping staircase took us to our room (which although looked out onto the roof of the bar) where we felt incredibly pampered. Little touches like the bottle of bath milk and top quality toiletries were fabulous. All communal areas were beyond beautiful, especially the incredibly relaxing 'Whisky Lounge'. Breakfast was absolutely amazing with both self service and waiter service. Everything was cooked to perfection. Staff were so very lovely and nothing too much trouble. We stayed for 2 nights and were greeted with a fresh bed and complete change of all towels after the first night! Lots to see and do in area around and only 2 miles from Norwich city centre. Beautiful place to stay, thoroughly recommend.
Stayed 2 nights in Aug 2024

10/10 Excellent

Tom

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Susan

Stayed 1 night in Aug 2024

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort

Great potential, but overall disappointing

Lovely location, property and grounds. Room was nice although bathroom small. Stayed in room 5. Reception were very friendly and welcoming, same with breakfast staff. However, woken up at 6.30am by the laundry truck unloading through the main entrance right under my window. Not a great start to my day. Option to use another staff/service door would be better. Also hotel is run with a skeleton staff, horrendously short staffed at breakfast - one staff member working as host, waitress and cook. A second member of staff would help provide much better service. Heard my eggs benedict coming out of the microwave which isn't great. Safe to say the egg yolk was rock solid! Juice all from concentrate, granola was soft and overall selection poor. Pastries taken to table rather than being help yourself, resulted in lots of food waste on other tables. Much better breakfast at chain hotels which I usually prefer to avoid. Final point is my shower flooded almost instantly, and hadn't drained away by the time I came back from breakfast. Informed breakfast staff upon checkout (as she was also wearing the receptionist hat too!) So much potential to be a great property but being let down by poor management.
Stayed 1 night in Aug 2024

10/10 Excellent

Andrew

Stayed 1 night in Aug 2024

10/10 Excellent

Miryam

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous!

This is a fabulous dog-friendly hotel. We stayed 2 nights and met friends for a meal in the restaurant on one. The food in the restaurant was superb! Our room was beautiful and spacious. The staff were lovely and the grounds great for walking and relaxing. We also had the best hotel ironing board ever! It actually warranted its own picture! Who needs a full blown ironing board in a hotel? Now I want one of these at home!
Sea bass
Stayed 2 nights in Jul 2024

10/10 Excellent

Joy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

BROCK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful place

A great little stay for a few nights as a mini get away. Staff where lovely, polite and helpful. Room was very clean and made up every day. Just a lovely quiet place to stay with nice gardens and not far from the city center.
Stayed 2 nights in Jul 2024

10/10 Excellent

TOSHIO

Stayed 1 night in Jul 2024