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Caistor Hall

3.0 star property

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Photo gallery for Caistor Hall

Superior Double Room
Restaurant
Exterior
Exterior
40-inch Smart TV with digital channels, TV

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Housekeeping
  • Pet-friendly
  • Parking included
  • Free WiFi

Explore the area

View in a map
Stoke Road, Norwich, England, NR14 8QN
  • Dunston Hall
    ‪4 min drive‬
  • Carrow Road Stadium
    ‪6 min drive‬
  • University of East Anglia
    ‪8 min drive‬
  • Norwich (NWI-Norwich Intl.)
    ‪15 min drive‬

Room options

View all photos for Standard Double Room, 1 Double or 2 Single Beds

1 bedroom, individually decorated, individually furnished

Standard Double Room, 1 Double or 2 Single Beds

  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Deluxe Double Room, 1 Double Bed, Garden View

Deluxe Double Room, 1 Double Bed, Garden View

Deluxe Double Room, 1 Double Bed, Garden View

9.4 out of 10
Exceptional
(10 reviews)
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 1 King Bed

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About this property

Caistor Hall

Hotel in Norwich with free breakfast and a restaurant
This smoke-free hotel features a restaurant, a bar/lounge, and coffee/tea in a common area. Free English breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include conference space, a garden, and a banquet hall.
Caistor Hall offers 19 accommodations with complimentary bottled water and hair dryers. Each accommodation is individually furnished and decorated. 40-inch Smart televisions come with digital channels. Bathrooms include bathtubs or showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

Our customers tell us they can't get enough of the helpful staff at Caistor Hall. During your stay, you'll be within walking distance of High Ash Farm. Free breakfast, free WiFi in public areas, and free self parking are available. This property offers pet-friendly amenities like food and water bowls.
  • Free English breakfast served daily
  • Free WiFi
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Amenities include conference space, a terrace, and coffee/tea in a common area
  • Just a 4-minute drive from Norfolk Broads and a few minutes from High Ash Farm
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

Event space at this hotel measures 75 square feet (7 square meters) and includes conference space. Caistor Hall also features a terrace, a garden, and coffee/tea in a common area. Self parking is free.

This 3-star Norwich hotel is smoke free.

Guests are served free English breakfast daily from 7:00 AM to 9:30 AM.
Caistor Hall has a restaurant on site.

Languages

English, Polish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free English breakfast available daily 7:00 AM to 9:30 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining

Family friendly

  • Highchair

Guest services

  • Housekeeping (daily)

Business services

  • 75 square feet of conference space

Outdoors

  • Firepit
  • Garden
  • Outdoor furniture
  • Terrace

Accessibility

  • High-pile carpet in room
  • No lift

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Towels provided

Entertainment

  • 40-inch smart TV with digital channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Tea bags/instant coffee

More

  • Free local calls
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

There is no front desk at this property
The host will greet guests on arrival
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from August 10 to August 27:
  • One of the dining venues
The following facilities are closed on Tuesday, Wednesday, Thursday, Friday, and Saturday:
  • Dining venue(s)

Access methods

Host will greet you

Pets

  • Pets: GBP 20 per accommodation, per day
  • Only dogs and cats are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 20.0 per day.
  • Cribs (infant beds) are available for GBP 10.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: GBP 20 per accommodation, per day
  • Service animals are exempt from fees
  • Crib (infant bed) fee: GBP 10.0 per day
  • Rollaway bed fee: GBP 20.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
This property does not have a front desk. Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. The host will greet guests on arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Caistor Hall Hotel
Caistor Hall Norwich
Caistor Hall Hotel Norwich

Caistor Hall Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 78 out of 101 reviews
Rating 8 - Good. 15 out of 101 reviews
Rating 6 - Okay. 5 out of 101 reviews
Rating 4 - Poor. 2 out of 101 reviews
Rating 2 - Terrible. 1 out of 101 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Barry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The room was great, lovely quiet location and staff were very helpful. Having the suite was a real treat although a shelf or platform by the freestanding bath and extra toiletries would have been nice. The property is ideal for an exclusive break but looking a bit tired in places, they could make much more of the gardens, which looked rather unkept, but perhaps the time of year was a factor. Unfortunately the fine dining options were not available, which for a bank holiday weekend was dissappointing. Still had a lovely stay and would recommend
Stayed 1 night in Apr 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, property conditions & facilities
We stayed at Caistor Hall as we were going to a wedding reception nearby. We received a warm welcome when we checked in. The room itself was very large with a good modern bathroom, although to get the shower at a reasonable temperature was a work of art - you need to be patient that the hot water will eventually come! The decor is a little old fashioned but in keeping with the building. Breakfast, included in the room rate, was excellent with a good choice available. We would definitely stay here again if we needed a hotel close to Norwich.
Stayed 1 night in Apr 2025

10/10 Excellent

Dawn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel

Slightly understaffed we thought. Staff were very pleasant and exceptionally well trained in service and knowledge of menu’s. Breakfast was cooked to order which is always a good sign. Some areas, like windows, were dirty, but hotel was clean. Main areas were well decorated. Bedrooms less so with signs of wear and tear.
Stayed 2 nights in Apr 2025

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

DRB Ventures Limited

Stayed 1 night in Mar 2025

10/10 Excellent

Bob

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

You should pick this one, great place to stay

Lovely place, a rural retreat, but close to Norwich and the A47. Excellent staff and service. Very good food and we didn't have time to be more adventurous, but I'll be back! Competitive price too!
Stayed 1 night in Mar 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place to stay.

Really nice place to stay. We never had dinner there (attended a party elsewhere), but wish we had! Breakfast was excellent, served by a lovely lady, who was very friendly, & after I enquired, told us the history of the house. Would certainly stay again!!
Stayed 1 night in Feb 2025

8/10 Good

Luke

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

On the whole, a pleasant stay

Beautiful hotel, amazing room, breakfast disapponting
Stayed 1 night in Feb 2025

10/10 Excellent

simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Treat for my wife and I

We wanted to treat ourselves, and we were not disappointed at all. All the staff were friendly and helpful. From the very friendly and kind, member of staff at reception, ( I apologise if you were a manager ) who even though we were an hour early for booking in, and we said we would have a coffee first, ran upstairs to check out room was ready. Thank you. We loved afternoon tea, beautiful food, coffee, atmosphere and service from the young waiter. Thank you, you made our visit amazing. Our room was beautiful and spacious, soooo comfy, the bed was the best I had slept in and chilled out on. Sooooo peaceful. The rainfall shower was the best shower I have ever had, I love a rainfall shower and this had the pressure and range of temperatures too. Sooo refreshed from that shower. The breakfast and service was as good too. Thank you for a memorable experience, we will be back again. Beautiful scenery around too.
Stayed 1 night in Feb 2025

8/10 Good

Brett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place

Beautiful hotel and grounds, and great clean bedroom with en-suite. Staff we met at reception and at breakfast were amazing. The breakfast itself was superb too. Bed, though, could have been more comfortable and TV better placed. Overall though a really great place to stay and highly recommended.
Stayed 1 night in Dec 2024

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Tamara

Stayed 2 nights in Sep 2024

10/10 Excellent

Douglas

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel; great food; nice bar; perfect
Stayed 2 nights in Sep 2024

8/10 Good

Flora, Bury St Edmunds

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Andy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

A really enjoyable stay
Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Mark

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I really wish we were told beforehand that there was a Wedding on the night of our stay. Although it did not disturb us too much, it would have been nice to have been forewarned, to give us the choice of staying or not. Otherwise was lovely apart from the waiting staff forgetting my brown toast at Breakfast
Stayed 1 night in Sep 2024

2/10 Terrible

Dan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Book with caution.

I recently stayed at Caistor Hall Hotel, and unfortunately, it was an incredibly disappointing experience from start to finish. First, the so-called “deluxe” room we were assigned was anything but deluxe. The room was dusty, fixtures were falling off the walls, and the bed creaked loudly with even the slightest movement. The walls were marked, giving the entire space a feeling of neglect. After raising these concerns with the staff, we were offered an upgrade to their “best” room, the Dashwood Suite. While this room was in better condition, it still failed to meet the standard one would expect, particularly given the price and expectations associated with staying at this hotel. On top of the room issues, the service was just as poor. When we requested assistance with booking a taxi, we were told to handle it ourselves because the staff were “too busy.” Later, it was explained to us that this is a policy, but it was never communicated to us during our stay, adding to the frustration. Although some of the staff tried to address our concerns, the management’s attitude was dismissive and unprofessional. When I followed up via email, I was met with a defensive response that ignored many of the core issues, including the substandard room conditions and lack of communication. All in all, I would not recommend staying at Caistor Hall Hotel. The poor quality of both the facilities and the service, coupled with a lack of accountability from management, left us with a very negative
Stayed 1 night in Aug 2024

10/10 Excellent

Qingyi

Stayed 1 night in Sep 2024

10/10 Excellent

C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Luxurious little gem in the country.

First impressions of this beautiful Georgian manor house were absolutely stunning. The exterior and extended grounds however have obviously been somewhat neglected over the last couple of years..but, oh my, on entering this grand place the interior, cleanliness and welcome made up for it! Opulent furnishings, luxurious decor and an incredibly calm ambience emulated throughout the building. The sweeping staircase took us to our room (which although looked out onto the roof of the bar) where we felt incredibly pampered. Little touches like the bottle of bath milk and top quality toiletries were fabulous. All communal areas were beyond beautiful, especially the incredibly relaxing 'Whisky Lounge'. Breakfast was absolutely amazing with both self service and waiter service. Everything was cooked to perfection. Staff were so very lovely and nothing too much trouble. We stayed for 2 nights and were greeted with a fresh bed and complete change of all towels after the first night! Lots to see and do in area around and only 2 miles from Norwich city centre. Beautiful place to stay, thoroughly recommend.
Stayed 2 nights in Aug 2024

10/10 Excellent

Tom

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Susan

Stayed 1 night in Aug 2024