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Marlborough Hotel

2.0 star property

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Photo gallery for Marlborough Hotel

Exterior
Family Quadruple Room
Daily continental breakfast (GBP 7 per person)
Family Quadruple Room
Reception

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Housekeeping
  • Breakfast available
  • Parking included
  • Free WiFi

Explore the area

View in a map
22 Stracey Rd, Norwich, England, NR1 1EZ
  • Carrow Road Stadium
    ‪6 min walk‬
  • Norwich Cathedral
    ‪14 min walk‬
  • Norwich Castle
    ‪15 min walk‬
  • Norwich (NWI-Norwich Intl.)
    ‪9 min drive‬

Room options

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Single with Shared Bathroom

Single with Shared Bathroom

Single with Shared Bathroom

8.4 out of 10
Very good
(10 reviews)
  • Sleeps 1
  • 1 Twin Bed

View all photos for Family Quadruple Room

Family Quadruple Room

Family Quadruple Room

8.0 out of 10
Very good
(3 reviews)
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Standard Single Room

Standard Single Room

Standard Single Room

9.6 out of 10
Exceptional
(8 reviews)
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

8.4 out of 10
Very good
(16 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Triple Room

Family Triple Room

Family Triple Room

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

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About this property

Marlborough Hotel

Hotel with free parking, near Norfolk Broads
This smoke-free hotel features express check-in, express check-out, and free self parking. WiFi in public areas is free. Change of towels is available on request.
Marlborough Hotel offers 15 accommodations with blackout drapes/curtains. Flat-screen televisions come with cable channels.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and printers. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Our customers tell us they can't get enough of the helpful staff at Marlborough Hotel. During your stay, you're just a quick walk from Norwich Riverside Walk. Enjoy features like free WiFi in public areas and free self parking, plus breakfast (surcharge).
  • Free WiFi (speed: 50+ Mbps)
  • Free self parking
  • Continental breakfast served daily for a fee
  • Amenities include coworking space
  • Guests have great things to say about the clean accommodations and the helpful staff
  • Within a 10-minute walk of Norwich Riverside Walk and Carrow Road Stadium
As a guest of Marlborough Hotel, you'll find express check-in and express check-out. WiFi is free in public spaces. Limited free parking is available on a first-come, first-served basis.

This Norwich hotel is smoke free.

For a fee, guests can enjoy continental breakfast on weekdays from 7:30 AM to 9:30 AM and on weekends from 8:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site parking
  • Onsite parking includes off-street options

Food and drink

  • Continental breakfast available for a fee 7:30 AM to 9:30 AM on weekdays and 8:00 AM to 10:00 AM on weekends; GBP 7 per person

Family friendly

  • High chair

Conveniences

  • Guidebooks
  • Limited-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Business services

  • Coworking space

Accessibility

  • No lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Electric kettle
  • Tea bags/instant coffee

More

  • Desk
  • Electrical adapters
  • Heating
  • Iron/ironing board on request
  • Printer

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in fee for check-in between 10:30 PM and 7:00 AM
Express check-in available
Minimum check-in age: 16

Check-out

Check-out before 10:30 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The front desk is open daily from 7:30 AM - 10:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 9:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours), lockbox

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of GBP 100 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately GBP 7 per person
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 10:30 PM and 7:00 AM
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
The front desk at this property is open daily from 7:30 AM - 10:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 9:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and lockbox information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Marlborough Hotel Hotel
Marlborough Hotel Norwich
Marlborough Hotel Hotel Norwich

Marlborough Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 139 out of 273 reviews
Rating 8 - Good. 89 out of 273 reviews
Rating 6 - Okay. 27 out of 273 reviews
Rating 4 - Poor. 10 out of 273 reviews
Rating 2 - Terrible. 8 out of 273 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Laura

Stayed 1 night in Apr 2025

10/10 Excellent

Lee

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Nice clean hotel
Stayed 3 nights in Jun 2025

6/10 Okay

Caroline

Liked: Staff & service
Disliked: Property conditions & facilities

So-so experience

Stayed 4 nights and I'm not sure if it was just our room but I feel like I stayed at a very different hotel to other reviewers. We booked a double twin-bedded room and were given a family room with 3 beds. Not too big of an issue in itself but.... the room was very worn out, with old, soiled carpet, torn shears, shower head falling off, etc. Just very much in need of refurbishment. The worst for me was the pillows made of great lumps of foam (mattress so-so), making it difficult to sleep. On the positive side, the staff are pleasant enough, it’s a quiet location close to the train station and not too far from the town centre and river walk and the price is reasonable. Just needs a bit of updating and new pillows.
Stayed 4 nights in May 2025

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location so quiet as well,close to train station and bus stops
Stayed 2 nights in May 2025

8/10 Good

Heidi

Travelled with group
Liked: Room comfort
It was a really lovely hotel and seemed clean, although very dusty on the bed frame and window blinds. The bathroom was clean but had a rusty toilet roll holder that needed to be replaced. Great location as only a short walk to the City centre. Overall, I would stay there again.
Stayed 1 night in May 2025

8/10 Good

Jemma

Stayed 2 nights in May 2025

2/10 Terrible

Jessica

Stayed 2 nights in May 2025

6/10 Okay

Jack

Business traveller
Liked: Cleanliness
Disliked: Room comfort

It was okay. 3*

Although parking was mentioned there looks to be only 3 spaces on arrival which had been taken I had to park on single yellows down the road after 18:00 but wasn’t the end of the world. The room was okay but mattress needed updating as felt very worn. Shelf above sink seem to be quite loose so I choose not to use this on the chance it damaged it. The room itself was very warm and although reception was able to lend me a fan it wasn’t really doing much. The curtain although nothing drastic wasn’t really fit for the window so I would advise with it being a room of that size to maybe add in a blind. Staff were very friendly which definitely made the stay a lot nicer but I think the room just needed that little bit of TLC and updating.
Stayed 1 night in May 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice

Nice clean room and great location. Staff friendly
Stayed 1 night in May 2025

10/10 Excellent

Fadya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 9 nights in May 2025

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing

Lovely hotel,very quiet location,and it’s near public transport places etc
Stayed 1 night in May 2025

8/10 Good

RITA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was large and clean with everything catered for but it did seem a little dark and a bit sparse. Staff were very good.
Stayed 1 night in May 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

4/10 Poor

Jacqueline

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Henry

Liked: Cleanliness, staff & service

Decent stay, good value

Really close to Norwich City Stadium, station and centre. Good location if looking to visit Norwich. Good value. Room was fine with nice bathroom and shower. Nice a hot shower. Bed was a bit creaky but fine. Overall decent value, easy stay.
Stayed 2 nights in May 2025

6/10 Okay

Simon

This was a basic hotel but served the purpose for a one night stay
Stayed 1 night in Apr 2025

8/10 Good

Terence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the nicest places we have stayed. Overall quality of the decor, fixtures and fittings and facilities was second to none. Bathtub has to be seen to be believed, it's massive. Bed really comfy. Telly could be a little bigger but it was adequate. Had to turn the heating down, that's a first. Staff sooo helpful and polite. We will be back.
Stayed 2 nights in Apr 2025

4/10 Poor

Mark

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort

Lacked what we needed

The two things I want from a quick trip like this are comfort and convenience. Unfortunately the bed was really uncomfortable. The mattress was hard and the pillows were lumpy so we didn't sleep well. We'd booked due to the advertised free parking, that was my reason for choosing here over other locations. On the first night we parked ok in the small car park. On the second night the car park was full, and the road beside was permit holders only. I went in to ask where to park and was directed to a paid for car park nearby. It wasn't far, but it wasn't what we'd booked for. I went back to check the Hotels.com information to see if I'd missed details, but all rooms were advertised with free parking, and it wasn't specified that there were only 4 spaces available for 20+ rooms. Perhaps this information is on the hotel's own booking information, but not where I booked on this site as far as I could see. Neither of these points was the end of the world, but given that they are the two most important things to me, I wouldn't stay here again.
Stayed 2 nights in Apr 2025

6/10 Okay

A S

Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Apr 2025

8/10 Good

Julian

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

Victoria

Travelled with family
Liked: Cleanliness, staff & service
Property owners were very welcoming and helpful. Rooms very clean only issue washakf the lightsdidnt work in the room but itherwise great stay 4 going into the city
Stayed 1 night in Apr 2025

10/10 Excellent

Shaun

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Away trip for football!

Stayed 1 night in Apr 2025

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Beds so hard you
Stayed 1 night in Apr 2025

10/10 Excellent

veronica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it!
Stayed 1 night in Apr 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely. Convenient for City centre.

Good location to walk into City. Staff were lovely, friendly and efficient. Shower was great. Room comfortable and clean.
Stayed 3 nights in Mar 2025