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The Dial House

4.0 star property

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Deluxe Double Room
Exterior
Deluxe Double Room | Bathroom
Snack bar
Deluxe Double Room | Bathroom

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Bar

Explore the area

View in a map
Market Place, Norwich, England, NR10 4JJ
  • Place, Hampton's Home and Garden
    ‪3 min walk‬
  • Place, Whitwell and Reepham Station
    ‪17 min walk‬
  • Place, Norfolk Broads
    ‪26 min drive‬
  • Airport, Norwich (NWI-Norwich Intl.)
    ‪22 min drive‬

Room options

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

10.0 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

9.6 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

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About this property

The Dial House

Along with a bar/lounge, this smoke-free hotel has a coffee shop/cafe and spa services. Free continental breakfast and free WiFi in public areas are also provided. Other amenities include express check-in and express check-out. Housekeeping is available on request.
The Dial House offers 8 accommodations with complimentary bottled water and bathrobes. Each accommodation is individually furnished and decorated. 43-inch Smart televisions come with digital channels.

Bathrooms include bathtubs or showers with deep soaking bathtubs, designer toiletries, and hair dryers. This Norwich hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, facials, body treatments, and manicures and pedicures.
During your stay at The Dial House, you're just a quick walk from Hampton's Home and Garden. Features include free breakfast and free WiFi in public areas, plus a bar. This property offers pet-friendly amenities like food and water bowls.
  • Free continental breakfast served daily
  • Free WiFi (speed: 25+ Mbps)
  • Grab something to eat at the coffee shop/cafe or stop for a drink at the bar/lounge
  • Services include luggage storage and a virtual front desk
  • Steps from Hampton's Home and Garden and a 1-minute drive from Whitwell and Reepham Station
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
There's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

Spa services, a terrace, and express check-in are also featured at The Dial House.

This 4-star Norwich hotel is smoke free.

Guests are served free continental breakfast daily from 8:00 AM to noon.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 100 metres

Food and drink

  • Free continental breakfast available daily 8:00 AM to noon
  • A bar/lounge
  • A coffee shop/cafe

Family friendly

  • Rollaway/extra bed (surcharge)

Conveniences

  • Luggage storage
  • Virtual front desk

Guest services

  • Housekeeping on request

Outdoors

  • Outdoor furniture
  • Terrace

Spa

  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Prenatal massages

Accessibility

  • No lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch smart TV with digital channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Tea bags/instant coffee

More

  • Heating
  • Individual decor
  • Individual furnishings

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Express check-out available

Special check-in instructions

There is no front desk at this property

Guests will receive an email within 72 hours before arrival with check-in instructions and an access code; access will be through a private entrance

Prior to arrival, you must complete online registration via a secure link

A virtual front desk provides assistance to guests

Information provided by the property may be translated using automated translation tools

Access methods

Access code, private entrance

Pets

  • Pets: GBP 20 per pet, per stay
  • Only dogs are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 25.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: GBP 20 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property does not have a front desk. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will receive an email 72 hours before arrival with check-in information and an access code. Guests can access their accommodation through a private entrance. A virtual front desk provides assistance to guests.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

The Dial House Hotel

The Dial House Norwich

The Dial House Hotel Norwich

The Dial House Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 44 out of 60 reviews
Rating 8 - Good. 13 out of 60 reviews
Rating 6 - Okay. 1 out of 60 reviews
Rating 4 - Poor. 2 out of 60 reviews
Rating 2 - Terrible. 0 out of 60 reviews

9.8/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

JEREMY

Business traveller
Liked: Cleanliness, staff & service, amenities
Unique and different with the added touches. Great breakfast from the bakery downstairs
Stayed 3 nights in Feb 2026

8/10 Good

Louise

Business traveller
Liked: Cleanliness
The room was lovely but as a solo traveller it was not ideal as the venue is unmanned so I did not feel 100% safe. There is not amenities so if you want to be left alone it is brilliant. The parking at the front is fine as long as you leave by 9.30am which worked for me.
Stayed 3 nights in Feb 2026

10/10 Excellent

Riccardo

Travelled with family
Liked: Cleanliness, staff & service, amenities
The room was perfect for the occasion. Came here one night to visit the North Norfolk and give some quality time to my wife who was celebrating her birthday. Room was clean and had great quality beds, furnitures and facilities. The staff has helped me with all the information needed to have a great stay. I would surely recommend it.
Stayed 1 night in Jan 2026

4/10 Poor

Yann

Travelled with family, Travelled with pets
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
On the positive side, communication was excellent with quick replies via WhatsApp. The bed was very comfortable, the room (Parisian Garette) looked cosy, and the nearby café had friendly staff and nice cakes - pastries cold though. Unfortunately, there were many small issues that negatively affected the stay. The pizzeria, café, and spa are advertised as hotel facilities but are actually separate businesses, which feels misleading. The Wi-Fi was advertised as 25+ Mbps but only reached around 4–14 Mbps during our stay. Heating is controlled by the hotel with no option to adjust the temperature, making the room uncomfortably hot at night. The bathroom floor heating is automated and can’t be used when needed. On arrival, the bathroom was not clean — I found hairs in the bath, shower, and toilet. While this was later cleaned properly, it was a poor first impression. There were only two power sockets, both far from the bed, making charging devices inconvenient. Also a little note about some considerations, the ceilings of our room was low (I’m 182 cm), so not ideal for taller guests. Mobile signal was also very poor — we had both O2 and Three with almost no coverage in hotel and neighbourhood. For a property marketed as 4 stars on Expedia and 5 stars on Google, this fell well short of expectations.
Stayed 4 nights in Dec 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities
Lovely quirky room (Africa). Stayed with two dogs who each had beds, bowls and treats provided.. lovely bakery for breakfast where you could choose your breakfast items. Everyone very friendly and great pub (kings arms) opposite for evening food and drink. Perfect place
Stayed 4 nights in Nov 2025

8/10 Good

Karen

Liked: Cleanliness, property conditions & facilities, room comfort
Unusual check in but it works. Room (Print Room) was noisy as it was above the Bread Room so no lay in for me
Stayed 2 nights in Oct 2025

10/10 Excellent

Christian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2025

10/10 Excellent

Greg

Stayed 1 night in Oct 2025

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little place a home form home l, self check in really easy and clear instructions. 2nd time we have stayed and I’m sure it won’t be be the last
Stayed 2 nights in Sep 2025

10/10 Excellent

Anthony

Stayed 3 nights in Sep 2025

10/10 Excellent

Zoe

Stayed 1 night in Aug 2025

10/10 Excellent

Harry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels I’ve stayed at in a long time. Clean, pleasant and stunning to say a few words… a star find and something fresh and unique for travellers to try ….. I would recommend this to anyone … 5 stars
Stayed 2 nights in Aug 2025

10/10 Excellent

Paul

Stayed 3 nights in May 2025

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room, facilities were fantastic. The little touches, Norfolk Natural Living….. bubble bath, shower gel and shampoo with conditioner, added to the quality of our stay! Bread source breakfast was delicious! Home made bread source biscuits with their amazing coffee in the room was lovely to have on arrival and again first thing in the morning. Highly recommend, everything was as advertised.
Stayed 1 night in Mar 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

NEIL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best B&B ever!

I have stayed in many places and I can safely say this was one of my top three! Cozy clean super comfortable the surrounding ( the village) quaint and gorgeous friendly bar downstairs gave first drink on the house for guests the breakfast was delicious and homemade wonderful service bed unbelievably comfortable I could move in ! Honestly I wish I could give it 100 stars and more ! We will go back for sure … Christmas lights( sweet and tasteful) were a bonus as were the homemade eco friendly decorations PERFECT!!
Breakfast room with fire!
Village
Cozy bar
Our room
Stayed 2 nights in Dec 2024

10/10 Excellent

Rebecca

Stayed 1 night in Nov 2024

10/10 Excellent

Lorna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceptional hotel in every way 👌

The hotel surpassed our expectations, so beautifully decorated and furnished everywhere. We spent 2 nights in the Raj suite which was perfect in every way with so many little touches that make a big difference. The bed was huge and so so comfortable, the bath was a treat and the shower was incredible. On top of all that the staff went above and beyond to make sure we had everything we would like and gave a natural friendly service 😊
Stayed 2 nights in Nov 2024

10/10 Excellent

Zacchary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Jon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful quiet hassle free property. Spotlessly clean and well equipped. Would highly recommend it.
Stayed 1 night in Oct 2024

10/10 Excellent

Graham

Stayed 1 night in Oct 2024

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous

Fabulous building and beautiful bedroom with lovely bathroom. Great decor throughout. The free beer or cocktail is a lovely touch. The only downside was our room was at the front of the hotel and we were woken by the constant slamming of the front door and people talking loudly outside early in the morning!
Stayed 1 night in Oct 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Little gem in Norfolk

Incredible hidden gem of a hotel. Modern and unique with a zero staff check-in policy using digital keypads to access the rooms. Having breakfast included at the bakery downstairs was a real treat each morning! Fab location, the pub across the road is super too and hold a must visit quiz night!
Stayed 2 nights in Jul 2024