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Ibis Nova Serrana

3.0 star property

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Photo gallery for Ibis Nova Serrana

Reception
Bar (on property)
Bar (on property)
Hallway
Reception

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Business services
  • Bar

Explore the area

View in a map
Av Jose Batista Filho 2880, Bairro Franciso Lucas, Nova Serrana, Minas Gerais, 35519-000
  • Place, Nova Serrana City Hall
    ‪13 min walk‬
  • Place, Lake Gardens Square
    ‪6 min drive‬
  • Place, Shopping Pátio Divinópolis
    ‪56 min drive‬
  • Airport, Divinopolis (DIQ-Brigadeiro Cabral)
    ‪65 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed

Minibar, in-room safe, iron/ironing board, bed sheets

Standard Room, 1 Double Bed

8.6 out of 10
Excellent
(7 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Suite, 1 Double Bed, Accessible (Adapted 1 3/4 bed)

Minibar, in-room safe, iron/ironing board, bed sheets

Superior Suite, 1 Double Bed, Accessible (Adapted 1 3/4 bed)

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 Double Bed

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About this property

Ibis Nova Serrana

Along with a restaurant, this smoke-free hotel has a bar/lounge and a snack bar/deli. WiFi in public areas is free. Other amenities include a coffee shop/cafe, a business center, and a 24-hour front desk. Housekeeping is available on request.
Ibis Nova Serrana offers 95 air-conditioned accommodations with minibars and safes. Bathrooms include showers with rainfall showerheads, and hair dryers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
During your stay at Ibis Nova Serrana, you'll be within walking distance of Nova Serrana City Hall. You'll find features like free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi in some public areas
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant, and a bar/lounge
  • English breakfast served daily for a fee
  • Amenities include a front-desk safe, a business center, and an elevator
  • 14 minutes by foot from Nova Serrana City Hall and a 3-minute drive from Lake Gardens Square
  • Cats and dogs welcome for a fee (restrictions apply)
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. There's an onsite business center.

Public spaces have free WiFi. Ibis Nova Serrana also features a garden, express check-in, and express check-out.

This 3-star Nova Serrana hotel is smoke free.

For a fee, guests can enjoy English breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 10:00 AM.
Ibis Nova Serrana has a restaurant on site.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Wheelchair-accessible parking available

Food and drink

  • English breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; BRL 40 for adults and BRL 40 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Business services

  • Business centre

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Hand-held showerhead
  • Handrails in hallways
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Banquet hall
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Food and drink

  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: BRL 62.10 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 33 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: approximately BRL 40 for adults and BRL 40 for children
  • Pet fee: BRL 62.10 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses some solar energy
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Upon check-in, parents or a legal guardian traveling with children under 18 years old are obligated to present the child's birth certificate and an identity card with photo (passport, for example). For international travels to Brazil, if just one of the parents is traveling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to traveling for more information.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Ibis Nova Serrana Hotel
Ibis Nova Serrana Nova Serrana
Ibis Nova Serrana Hotel Nova Serrana

Ibis Nova Serrana Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 68 out of 109 reviews
Rating 8 - Good. 28 out of 109 reviews
Rating 6 - Okay. 7 out of 109 reviews
Rating 4 - Poor. 1 out of 109 reviews
Rating 2 - Terrible. 5 out of 109 reviews

9.2/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

André L

Liked: Cleanliness, staff & service, property conditions & facilities
Otimo
Stayed 1 night in Mar 2026
Verified

6/10 Okay

Oscar

Disliked: Cleanliness
Ao chegar a pia estava suja, botão da descarga estava quebrado, Não foi feito a limpeza diária do apto, Ap estava sem secador.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities
O quarto estava limpo e organizado, a cama é boa, o cafe da manha muito bom, os funcionários muito gentis e prestativos.
Stayed 4 nights in Dec 2025
Verified

6/10 Okay

Gleycon

Liked: Staff & service
O quarto estava ok, mas as portas de nenhum quarto estavam funcionando com o cartão. Todos os hospedes tinha que chamar alguém da recepção se tivesse que entrar no quarto. O café da manhã é muito fraco e com produtos de dias passados.
Stayed 1 night in Jan 2026
Verified

8/10 Good

Marino Yago

Liked: Cleanliness, amenities
Bom quarto, com ar condicionado
Stayed 1 night in Dec 2025
Verified

8/10 Good

Lazaro

Liked: Cleanliness, staff & service, amenities
Apenas café da manhã deixa um pouco a desejar, de resto tudo ótimo
Stayed 1 night in Dec 2025
Verified

2/10 Terrible

Carlos Antônio

Disliked: Cleanliness, staff & service, amenities
Dificuldade de check-in, quarto com vazamento no banheiro, localização ruim na cidade, café da manha de péssima qualidade.
Stayed 1 night in Dec 2025
Verified

8/10 Good

José Maria

Liked: Cleanliness, staff & service, amenities
Hotel muito novo e bem cuidado, estacionamento amplo e algumas vagas cobertas, chegue cedo. Quarto muito limpos e ótima roupa de cama. Café da manhã bom, mas precisa de mais cuidado com moscas.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

NELSON

Liked: Cleanliness, staff & service, amenities
Limpo e confortável
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quarto muito confortável.
Stayed 1 night in Oct 2025
Verified

8/10 Good

EDGARD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Não há secador de cabelo no quarto

Razoável. Cama confortável e ótimo café da manhã, mas o banheiro é apertado e o chuveiro não esquenta muito. Mas o pior foi que no ato da reserva falava que tinha secador de cabelo e não levei o meu, porém, para usar no hotel precisava pegar na recepção e devolver em até 2h, o que fica muito desconfortável levando em consideração que eu cheguei meia noite e exausta todos os dias e ainda precisaria descer para devolver o secador de cabelo na recepção.
Stayed 2 nights in Aug 2025
Verified

8/10 Good

Rogério

Liked: Cleanliness, staff & service
Ibiz nunca teve uma boa relação custo benefício.
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

JOELMA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Atendimento da recepção e do restaurante incrível
Stayed 1 night in Mar 2025
Verified

8/10 Good

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nova serrana

Hotel com funcionários iniciantes, com banheiro que vaza água do box, mas funcionários atenciosos. Café da manhã razoável sem muitas opções.
Stayed 3 nights in Feb 2025
Verified

6/10 Okay

Renato

Liked: Cleanliness, staff & service, room comfort

Café da manhã

O hotel é bom, mas o café da manhã deixa à desejar.
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Kaio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ótimo, voltarei novamente com toda certeza!!

Ótima, bem recebido, café excelente, estacionamento bem localizado e ótima pré disposição dos funcionários!! Voltarei novamente com toda certeza!!
Stayed 1 night in Nov 2024
Verified

8/10 Good

GASTAO

Liked: Cleanliness, amenities, property conditions & facilities
Localização próxima a rodovia, atendendo bem a quem está em rota de viagem. Hotel bastante novo, instalações e espaços bem projetados. Recepção ainda precisa evoluir em treinamento e treinador.
Stayed 1 night in Nov 2024
Verified

8/10 Good

Matheus

Liked: Cleanliness, staff & service, amenities
A estadia foi bem tranquila, como sempre. Otima equipe de funcionários e tambem otima qualidade do hotel. Dessa vez teve dois pontos negativos, o secador de cabelo do banheiro estava quebrado e o principal, o sabonete liquido do banheiro estava com um cheiro extremamente ruim, sendo impossível de usar. Mas como positivo, indo à recepção fui muito bem atendido, me deram a possibilidade de mudar de quarto ou de trocar o sabonete e receber um secador de cabelo. Optando pela troca dos itens, me forneceram um secador melhor e a troca do sabonete. Entao fica como positivo a equipe de funcionários. De resto tudo positivo demais, limpeza, organização, acomodação, cafe da manha.
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Matheus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel incrível demais

Hotel excelente. Atendimento, hospitalidade, ambientes, o quarto, tudo muito bom. Possui estacionamento com abertura 24hrs. Elevadores com medida de segurança. Quarto muito limpo e arrumado, wifi bom, banheiros muito bons e limpos. Café da manhã bom demais, com uma variedade de alimentos. Minha estadia foi nota 100. Com certeza voltarei mais vezes.
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

Welitom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Atendimento muito bom, recepcionista muito educado e restaurante perfeito
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

Welitom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito bem atendido, ótima estrutura
Stayed 2 nights in Jan 2024
Verified

8/10 Good

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Bom
Stayed 2 nights in Jun 2023
Verified

4/10 Poor

Henrique

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Desastroso atendimento

Inacreditável o atendimento em minha chegada, horrivel e desastroso. Cheguei ao hotel por volta de 18h para realizar o checkin, com muita pressa pois tinha compromissos agendados, quando a recepcao ao realizar o checkin mencionou que estavam sem toalhas. Como assim sem toalhas?! isso mesmo. Devido a um grupo (uma banda hospedada) as toalhas tinham acabado e tinham que esperar chegar da lavanderia que era em outra cidade, isso mesmo, outra cidade. Isso tudo mencionado pelos atendentes. Ainda me perguntaram se eu queria me hospedar. Alem de quererem me deixar sem toalhas de banho, queriam me deixar sem lugar pra ficar tambem. Desastroso!! Após alguns minutos pegaram toalhas em outros quartos e me entregaram. Nao apenas isso, quando entro no quarto, a cama estava sem roupa de cama, lençol, fronha dos travesseiros e cobertores. Mais uma vez tive que ir ate a recepção para providenciarem. O que me atrasou em todos meu compromissos. Muito decepcionado com o atendimento. Espero que a franquia tome as devidas providencias. Desastroso! Estrutura nova, porém equipe e logística horríveis!
Stayed 2 nights in Apr 2023
Verified

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Instalações excelentes, próxima à BR, café da manhã muito bom e o único fato a lamentar é falta de garagem, só tem estacionamento na calçada mas, a hospedagem foi ótima
Stayed 1 night in Mar 2023