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Hotel Casa las Mercedes

3.0 star property

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Photo gallery for Hotel Casa las Mercedes

Interior detail
Bar (on property)
Standard Room, 1 Queen Bed
Interior entrance
Interior detail

Reviews

8.4 out of 10
Very good

Popular amenities

  • Air conditioning
  • Parking included
  • Laundry
  • 24/7 front desk
  • Housekeeping
  • Free WiFi

Explore the area

View in a map
Independencia #1206 Centro Historico, Oaxaca, OAX, 68000
  • Place, Oaxaca Cathedral
    ‪8 min walk‬
  • Place, Zócalo
    ‪8 min walk‬
  • Place, Church of Santo Domingo de Guzmán
    ‪10 min walk‬
  • Airport, Oaxaca Intl. (OAX)
    ‪12 min drive‬

Room options

View all photos for Double Room, 2 Double Beds

Double Room, 2 Double Beds

Double Room, 2 Double Beds

9.2 out of 10
Wonderful
(11 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Suite, 2 Double Beds

Family Suite, 2 Double Beds

Family Suite, 2 Double Beds

10.0 out of 10
Exceptional
(1 review)
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(6 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

8.6 out of 10
Excellent
(4 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

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About this property

Hotel Casa las Mercedes

Colonial hotel with a 24-hour front desk and a coffee shop
This smoke-free hotel features a restaurant, a snack bar/deli, and a coffee shop/cafe. Free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, a business center, and concierge services are onsite.
Hotel Casa las Mercedes offers 17 accommodations with safes and coffee/tea makers. Beds feature down comforters and premium bedding. Plasma televisions come with cable channels. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Housekeeping is provided daily.

Our customers tell us they can't get enough of the helpful staff at Hotel Casa las Mercedes. During your stay, you're just a quick walk from Zócalo. Enjoy features like free WiFi in public areas and free self parking, plus a restaurant.
  • Free WiFi
  • Free self parking
  • Enjoy a bite to eat at MECHE, a coffee shop that serves Mexican cuisine
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Just a 5-minute walk from Oaxaca Textile Museum and 10 minutes by foot from Oaxaca Cathedral
  • Airport and local-area shuttle service available for a fee
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. Public spaces have free WiFi. There's an onsite business center. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. A terrace, tour/ticket assistance, and coffee/tea in a common area are also featured at the business-friendly Hotel Casa las Mercedes. Limited free parking is available on a first-come, first-served basis. You'll have access to the health club at a partner property.

This 3-star Oaxaca hotel is smoke free.

MECHE - This coffee shop specializes in Mexican cuisine.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 400 metres; reservations required
  • Offsite parking; reservations required
  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site
  • Limited on-site parking
  • Onsite parking includes off-street options

Food and drink

  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • MECHE

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No lift

More

  • 2 floors
  • Banquet hall
  • Colonial architecture
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Casa las Mercedes

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for MXN 650 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 1200 per vehicle (roundtrip, maximum occupancy 4)
  • Crib (infant bed) fee: MXN 650 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Hotel Casa las Mercedes offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

HOTEL CASA LAS MERCEDES Oaxaca
CASA LAS MERCEDES Oaxaca
CASA LAS MERCEDES
HOTEL CASA LAS MERCEDES Hotel
HOTEL CASA LAS MERCEDES Oaxaca
HOTEL CASA LAS MERCEDES Hotel Oaxaca

Hotel Casa las Mercedes Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 86 out of 172 reviews
Rating 8 - Good. 52 out of 172 reviews
Rating 6 - Okay. 21 out of 172 reviews
Rating 4 - Poor. 8 out of 172 reviews
Rating 2 - Terrible. 5 out of 172 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Margarita

Stayed 3 nights in Jul 2025

8/10 Good

Julio Arturo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay, everything good
Stayed 2 nights in May 2025

4/10 Poor

John

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Our plans changed and we needed to depart a few days early. As stated in Expedia and on the hotelʻs website no refunds/returns are provided. Lesson learned Iʻll be careful to review such policies in future bookings. Noise. Street noise was surprisingly minimal. But at 11:36 pm during my stay I told the desk clerk it was hard to sleep with his radio or podcast playing. He turned it down but not off…used it on subsequent nights too. Hotel/kitchen staff seemingly arrive around 0700 each morning. They converse and soon after the restaurant opens making it difficult to sleep any later. Restaurant food/service was ok on our first morning but we elected to eat elsewhere the following days. Was a convenient location. Room was clean and comfortable. Everything worked. My bus arrived in Oaxaca after midnight and this hotel doesnʻt allow checkins after that time so I had stayed in another hotel my first night. Then transferred to this one. If returning to Oaxaca Iʻd choose the other hotel over this one.
Stayed 8 nights in Jun 2025

2/10 Terrible

Andres

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities
Not very clean.
Stayed 1 night in May 2025

4/10 Poor

Andres

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities
Easy to get around.
Stayed 3 nights in May 2025

4/10 Poor

Andres

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
The hotels entrance and patio are the only attractive parts of this property. The rooms had no windows or fresh airflow. They were musky and damp until the A/C was turned on. The beds were rundown and only dressed with a fitted sheets and a comforter. Pillows were thin and uncomfortable. We used t-shirts on them as they did not look clean. The towels were old and shabby, we reported a broken toilet lid and clogged sink and was never fixed for the full stay, housekeeping was limited to only a wipe down and turndown service. Dirty mugs were in one room on day 1. Of the 4 rooms each had individual issues with water pressure and water temperature. The food at the restaurant had very a limited menu and not worth it. The roof deck was never open or offered an explanation of it being locked. Management did very little to make us feel welcome as opposed to the staff who were more interactive and pleasant.
Stayed 4 nights in May 2025

10/10 Excellent

Judy

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We loved this understated well appointed hotel. The rooms were clean and comfortable and the staff were very friendly. We would have like more towels.
Stayed 1 night in May 2025

6/10 Okay

aco

Stayed 3 nights in Apr 2025

6/10 Okay

Filiberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were not confortable. Nice staff.
Stayed 5 nights in Apr 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Feb 2025

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2025

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient, helpful staff

Very helpful staff, great location. Convenient restaurant on premises and an excellent coffee shop across the street. Bed is hard, and it gets noisy at 7:00 a.m. when the kitchen staff starts talking loudly in the courtyard and the sound echoes off all the tile floors and walls. (Maybe the upper floor would be quieter.)
Stayed 7 nights in Feb 2025

8/10 Good

Verified traveller

Liked: Staff & service, room comfort

Good beds

Hotel location was not far from square, great coffee and breakfast at Rustico restaurant very close to thr hotel, also awesome pizza. More noise than we like
Stayed 3 nights in Feb 2025

6/10 Okay

DONALD

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pros -Close but not too close to Zocalo -Our room (205) was quiet and well appointed, comfortable bed -Nice courtyard good for breakfast, excellent coffee -Very responsive and accommodating staff -Reasonable rates Cons -Key card had to be swiped up to six times to unlock door -No windows (so no natural ventilation) -Air conditioner VERY noisy -Bathroom plumbing leaked everywhere and lighting too dim -Laundry service took 24 hours more than promised
Stayed 7 nights in Jan 2025

8/10 Good

Lisa, Austin

Stayed 3 nights in Jan 2025

10/10 Excellent

Rhonda

Stayed 3 nights in Dec 2024

10/10 Excellent

Shanika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2024

10/10 Excellent

Shanika

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was situated in the middle of downtown, which made it easier to find places. Wasn’t happy of the parking situation, as it’s few blocks down from the hotel and very the parking spots are narrow. However, there’s plenty of public and taxis available. The staff were very friendly and helpful. I would stay here again.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2024

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was small but comfortable. Very clean. All staff was friendly and helpful. Parking was a bit far from hotel.
Stayed 2 nights in Aug 2024

8/10 Good

Laura

Stayed 7 nights in Jun 2024

10/10 Excellent

Ofelia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful and so helpful . Brenda the evening concierge was especially helpful! Very accommodating. Would return again!❤️
Stayed 7 nights in May 2024

10/10 Excellent

Alix

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found this hotel at the last minute. The staff was absolutely amazing and very accommodating. They all were very kind, helpful, patient and cheerful. We love our stay at Casa Las Mercedes. Thank you.
Stayed 4 nights in Apr 2024

10/10 Excellent

Marina, Houston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very helpful. Hotel provides group or individual transportation to any tour destination at reasonable prices. Hotel is clean and quiet considering it is very well situated. Close to most areas to visit in town as well as places to eat including restaurant in hotel for breakfast or early lunch.
Stayed 15 nights in Mar 2024