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Sago Palm Hotel

4.5 star property

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Photo gallery for Sago Palm Hotel

Exterior
Premium bedding, in-room safe, individually furnished, desk
Signature Suite
Daily cooked-to-order breakfast for a fee
Outdoor pool, pool loungers

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
54 Main St, Ocho Rios
  • Place, Ocho Rios Clock Tower
    ‪4 min walk‬
  • Place, Turtle Beach
    ‪7 min walk‬
  • Place, Turtle River Park
    ‪8 min walk‬
  • Airport, Ocho Rios (OCJ-Ian Fleming Intl.)
    ‪21 min drive‬

Room options

View all photos for Signature Suite

Signature Suite

Signature Suite

  • 3 bedrooms
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds and 1 Single Sofa Bed

View all photos for Main Queen

Premium bedding, in-room safe, individually furnished, desk

Main Queen

9.4 out of 10
Exceptional
(22 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Main Twin Twin

Main Twin Twin

Main Twin Twin

8.0 out of 10
Very good
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Main Deluxe King

Premium bedding, in-room safe, individually furnished, desk

Main Deluxe King

9.6 out of 10
Exceptional
(9 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Main Deluxe Queen Junior Suite

Main Deluxe Queen Junior Suite

Main Deluxe Queen Junior Suite

  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Main King

Premium bedding, in-room safe, individually furnished, desk

Main King

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Westmoreland Town King

Premium bedding, in-room safe, individually furnished, desk

Westmoreland Town King

10.0 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Westmoreland Town Queen

Premium bedding, in-room safe, individually furnished, desk

Westmoreland Town Queen

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Westmoreland Cabana King

Premium bedding, in-room safe, individually furnished, desk

Westmoreland Cabana King

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Westmoreland King Large

Premium bedding, in-room safe, individually furnished, desk

Westmoreland King Large

8.6 out of 10
Excellent
(7 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Westmoreland Cabana Queen

Premium bedding, in-room safe, individually furnished, desk

Westmoreland Cabana Queen

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About this property

Sago Palm Hotel

Along with an outdoor pool, this smoke-free hotel has a restaurant and 2 bars/lounges. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour fitness center, a poolside bar, and a conference center are onsite.
Sago Palm Hotel offers 37 air-conditioned accommodations with safes and complimentary bottled water. Each accommodation is individually furnished. Beds feature premium bedding. 50-inch LED televisions come with premium cable channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, slippers, and hair dryers.

This Ocho Rios hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are couples treatment room(s) available. Services include facials, body wraps, body scrubs, and body treatments.
Our customers tell us they can't get enough of the helpful staff at Sago Palm Hotel. During your stay, you're just a quick walk from Ocho Rios Craft Market. Free WiFi in public areas, free self parking, and 2 bars are available.
  • Free WiFi
  • Free self parking
  • Drinking and dining options include a restaurant, a poolside bar, and 2 bars/lounges
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym
  • Steps from Ocho Rios Craft Market and Ocho Rios Clock Tower
Sago Palm Hotel offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces.

A business center, 2 meeting rooms, and coworking spaces are available. Event space at this hotel measures 2000 square feet (186 square meters) and includes a conference center. Spa services, tour/ticket assistance, and concierge services are also featured at the luxury Sago Palm Hotel. Free self parking is available.

This 4.5-star Ocho Rios hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 10:30 AM.
York Tavern - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Reservations are required.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:30 AM for a fee: USD 34 for adults and USD 17 for children
  • 2 bars/lounges
  • A poolside bar
  • A restaurant
  • Couples/private dining

Restaurants on site

  • York Tavern

Things to do

  • 24-hour gym
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 2 meeting rooms
  • Business centre
  • Conference centre (2,000 square foot of space)
  • Coworking space

Outdoors

  • Outdoor furniture
  • Pool loungers

Spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 12 accessible parking spaces
  • Handrails in stairways (89 centimetre high)
  • Lever door handles
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (76 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LED TV with premium cable channels
  • Pay films

Food and drink

  • Chef service
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sago Palm Hotel

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 200.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 34 for adults and USD 17 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a first aid kit
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Sago Palm Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 178 out of 285 reviews
Rating 8 - Good. 67 out of 285 reviews
Rating 6 - Okay. 20 out of 285 reviews
Rating 4 - Poor. 9 out of 285 reviews
Rating 2 - Terrible. 11 out of 285 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

Reviews

6/10 Okay

Don

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Clean hotel and room overall. Generally comfortable. However, when checking in the girl at the desk was rude and acted has if we were more of a troublesome as opposed to guest. Her attitude was prevalent when she said "checkkng in with 2...Now that's a PROBLEM..." ad the room was booked with one guest...even though through Expedia I modified the reservation and paid for an upgraded room. I won"t recommend and I won't be staying again.
Stayed 2 nights in Jan 2026

10/10 Excellent

Monica

Liked: Cleanliness, amenities, property conditions & facilities
Hotel was very clean staff was very friendly also met the owner and his daughter they were very nice enjoyed the free breakfast each morning
Stayed 5 nights in Jan 2026

10/10 Excellent

Sasha Gaye

Stayed 1 night in Jan 2026

4/10 Poor

carol

Disliked: Amenities
First room was not what was expected. Room was tiny and no windows. Second room was bigger but too much noise from the club next door. Breakfast was poor . Housekeeping and front desk staff were polite. Pool is dirty. Overall hotel is not what what it portrayed to be. Needs major upgrades
Breakfast not even a single fruit for the 9 days
Stayed 9 nights in Jan 2026

10/10 Excellent

Miguel

Stayed 1 night in Jan 2026

10/10 Excellent

Joshua F

Stayed 1 night in Jan 2026

10/10 Excellent

Annmarie

Liked: Cleanliness, amenities, property conditions & facilities
My entire stay was amazing. The front desk team was very helpful and courteous special commendations to Patrice she greeted us when we arrived. The room was just as expected and clean. Bartender was knowledgeable. Will definitely recommend to others.
Stayed 2 nights in Jan 2026

10/10 Excellent

Nola

Stayed 1 night in Jan 2026

6/10 Okay

Chalene

Stayed 1 night in Jan 2026

10/10 Excellent

Wayne

Stayed 1 night in Jan 2026

4/10 Poor

Alric

Travelled with family
Liked: Cleanliness
Room was ok...staff was also ok....thy try to so i ordered food and got a receipt when i never order anything and hold on to my 200 deposit....i left the hotel since January 4 its now January 12 still haven't gotten my deposit yet ....
Stayed 2 nights in Jan 2026

10/10 Excellent

Valentine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome experience. I will always stay here's whenever I visit Ocho Rios
Stayed 1 night in Jan 2026

10/10 Excellent

Orlando, Tempe

Liked: Cleanliness
Stayed 2 nights in Dec 2025

8/10 Good

tanika

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Staff
Stayed 2 nights in Jan 2026

6/10 Okay

Michael, Orlando

Travelled with partner
Liked: Property conditions & facilities
Room was decent. The cleaning agent used leaves a residual smell that can aggravate allergies. Adjacent property noise lowered the rating for this hotel sta.
Stayed 2 nights in Dec 2025

8/10 Good

Trinard

Travelled with family
Liked: Cleanliness, property conditions & facilities
The staff was invaluable. I didn't realize that Moonplace was literally within walking distance. While I think this hotel is excellent if you would like to “experience Jamaica like the locals,” Moonplace has way better amenities.
Stayed 4 nights in Dec 2025

10/10 Excellent

Sodette

Stayed 4 nights in Dec 2025

10/10 Excellent

Kenneth

Liked: Cleanliness, amenities, property conditions & facilities
I recommend this hotel to any guests
Stayed 5 nights in Dec 2025

6/10 Okay

Suddean

Liked: Cleanliness, staff & service, property conditions & facilities
I want to thank Mr. Campbell for offering exceptional services to us. Je made sure that everything was okay and he was very polite. Give him a raise please,smile. He would be the reason I return.
Stayed 1 night in Dec 2025

2/10 Terrible

John

Stayed 3 nights in Dec 2025

10/10 Excellent

Dennis

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I have a amazing time here for my birthday and the customer service was amazing would recommend it for a stay and the place was amazing clean and staff was great
Stayed 1 night in Dec 2025

10/10 Excellent

KAREN

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The entire staff was very courteous, friendly and provided great customer service. Our check-in was quick and without issues, Rihanna was very pleasant and provided great customer service. Our room was very clean and neat, bathroom was spotless. The dining staff was really nice and the food was delicious, we enjoyed our breakfast each morning. The hotel is small, affordable and very homely. Our room was cleaned everyday and the housekeeper was very pleasant. Hue was our front desk staff at check-out and process was really quick and he provided great customer service. Miss. Stevenson was always on hand to provide assistance as needed, she is friendly and pleasant.
Stayed 4 nights in Nov 2025

10/10 Excellent

Ryan, Plantation

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Jordan was very professional, courteous and accommodating. The lobby and security entrance. It's nicely designed. A lovely boutique property.
Stayed 1 night in Nov 2025

10/10 Excellent

Almarie

Travelled with family
Liked: Amenities
The hotel is very close to the beach , shopping areas, and restaurants. This is one of the reasons I enjoyed staying there.
Stayed 3 nights in Nov 2025

2/10 Terrible

Adrian

Disliked: Cleanliness, amenities, property conditions & facilities
Staff
Stayed 1 night in Nov 2025