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Tsuetate Onsen Hizenya

3.5 star property

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Photo gallery for Tsuetate Onsen Hizenya

Lobby
Restaurant
Lobby lounge
Hot springs
Japanese Western Room Buffet Style Breakfast & Dinner

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Gym
  • Pool
  • Spa
  • Bar
  • 24/7 front desk
  • Laundry

Explore the area

View in a map
4223 Simojo, Oguni, Kumamoto-ken, 869-2503
  • Place, Tsuetate Onsen
    โ€ช4 min walkโ€ฌ
  • Place, Nabegataki
    โ€ช15 min driveโ€ฌ
  • Place, Oyama Dam
    โ€ช19 min driveโ€ฌ
  • Airport, Kumamoto (KMJ)
    โ€ช59 min driveโ€ฌ

Room options

View all photos for Run of House

Run of House

Run of House

9.0 out of 10
Wonderful
(2 reviews)
  • Valley view
  • Sleeps 3
  • 3 Twin Futons

View all photos for Japanese style Buffet Style Breakfast & Dinner

1 bedroom, in-room safe, iron/ironing board, free WiFi

Japanese style Buffet Style Breakfast & Dinner

  • Valley view
  • Sleeps 3
  • 3 Twin Futons

View all photos for Japanese Western Buffet Style Breakfast & Dinner

1 bedroom, in-room safe, iron/ironing board, free WiFi

Japanese Western Buffet Style Breakfast & Dinner

  • Valley view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Suite Japanese style Buffet Style Breakfast & Dinner

Suite Japanese style Buffet Style Breakfast & Dinner

Suite Japanese style Buffet Style Breakfast & Dinner

  • 1 bedroom
  • Valley view
  • Sleeps 3
  • 3 Twin Futons

View all photos for Executive Suite Buffet Style Breakfast & Dinner

Executive Suite Buffet Style Breakfast & Dinner

Executive Suite Buffet Style Breakfast & Dinner

  • Valley view
  • Sleeps 4
  • 1 Twin Futon

View all photos for Japanese Western Room Buffet Style Breakfast & Dinner

1 bedroom, in-room safe, iron/ironing board, free WiFi

Japanese Western Room Buffet Style Breakfast & Dinner

  • Valley view
  • Sleeps 3
  • 1 Twin Futon OR 2 Twin Beds

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About this property

Tsuetate Onsen Hizenya

Family-friendly ryokan with a fitness center and spa services
This smoke-free ryokan features a restaurant, a fitness center, and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, spa services, a microwave in a common area, and a seasonal outdoor pool are onsite.
Tsuetate Onsen Hizenya offers 144 air-conditioned accommodations with safes and coffee/tea makers. Flat-screen televisions are featured in guestrooms.

Bathrooms include shower/tub combinations, slippers, toilets with an electronic bidet, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

A children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services.

Public bath/onsen services include an indoor public bath (no minerals), an indoor mineral hot springs (Japanese-style onsen), and a yukata (Japanese robe). These services feature separate men and women areas. The ryokan bathing area is open 24 hours. There are hot springs on site.

During your stay at Tsuetate Onsen Hizenya, you're just a quick walk from Yaba-Hita-Hikosan Quasi-National Park. Enjoy features like free WiFi in public areas and free self parking, plus a restaurant.
  • Free WiFi
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Take a swim in the seasonal outdoor pool
  • Amenities include laundry facilities, an elevator, and a vending machine
  • Onsite recreation includes hot springs and a gym
  • Steps from Yaba-Hita-Hikosan Quasi-National Park and 4 minutes by foot from Tsuetate Onsen
Tsuetate Onsen Hizenya offers its guests hot springs, a fitness center, and a seasonal outdoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A children's pool, spa services, and a vending machine are also featured at the family-friendly Tsuetate Onsen Hizenya. Self parking is free.

This 3.5-star Oguni ryokan is smoke free.

YAOYOROZU DAINING - Onsite restaurant.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • YAOYOROZU DAINING

Things to do

  • Arcade/game room
  • Bowling alley
  • Children's pool
  • Gym
  • Hot springs
  • Seasonal outdoor pool
  • Table tennis

Family friendly

  • Arcade/game room
  • Bowling alley
  • Children's pool
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)

Spa

  • 24-hour public bath
  • Hot springs
  • Public indoor bath (no minerals)
  • Public indoor mineral hot springs (onsen)
  • Public outdoor bath (no minerals)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Spa services
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Genkan (entryway)
  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • In-room dining only
  • Refrigerator

More

  • Air conditioning
  • Fusuma (room partition)
  • Iron/ironing board on request
  • Safe
  • Tatami (woven mat) flooring
  • Tokonoma (alcove)

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 7:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the public bathing facility
This property accepts credit cards; cash is not accepted
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in July and close in August.
  • Pool access available from 3:00 PM to 7:00 PM.
  • Reservations are needed for private bath/onsen. For reservations, contact the ryokan before arrival using the contact information on the booking confirmation.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Set meals are served in guestrooms only (no menus or public dining).
  • Guests with tattoos are not able to use the onsite public bathing facilities.

Property is also known as

Hizenya Hotel
Tsuetate Kanko Hizenya
Tsuetate Kanko Hizenya Hita
Tsuetate Kanko Hotel Hizenya
Tsuetate Kanko Hotel Hizenya Hita
Tsuetate Kanko Hotel Hizenya Oguni
Tsuetate Kanko Hizenya Oguni
Tsuetate Kanko Hotel Hizenya Japan/Oguni-Machi
Tsuetate Onsen Hizenya Inn Oguni
Tsuetate Onsen Hizenya Inn
Tsuetate Onsen Hizenya Oguni
Tsuetate Onsen Hizenya Oguni
Tsuetate Onsen Hizenya Ryokan
Tsuetate Onsen Hizenya Ryokan Oguni

Tsuetate Onsen Hizenya Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 43 out of 92 reviews
Rating 8 - Good. 34 out of 92 reviews
Rating 6 - Okay. 10 out of 92 reviews
Rating 4 - Poor. 1 out of 92 reviews
Rating 2 - Terrible. 4 out of 92 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Po Tak

Disliked: Cleanliness, staff & service, property conditions & facilities
Nil
Stayed 1 night in Dec 2024

10/10 Excellent

Zoe

Travelled with partner
Everyone was so nice to me, I felt like a king; and the property was so beautiful.
Stayed 1 night in May 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice service!! I really want to come back again!!
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent service

Though the hotel is a little old but overall the service was excellent. Room is spacious and clean.
Stayed 1 night in Dec 2019

8/10 Good

Tony, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities
Open bath is excellent. Buffet dinner and breakfast are nice. Good services.
Stayed 1 night in Nov 2018

2/10 Terrible

Sheok Hoon Rachel

Disliked: Staff & service, property conditions & facilities, room comfort

Poor unfriendly service, noisy and run down

In our regular travels to Japan, this is our worst ryokan experience. The service lady (not Japanese) was rude from the beginning. She pointed somewhere in the pitch black distance and told us to park our car ourselves (we don't know where the parking is actually) and to carry our own luggage from the car, which is unheard of for an authentic Japanese Ryokan. This is followed by wrongly allocating us to a much smaller room, despite paying a premium for a bigger 5 person room. We were told that there was no error in room allocation. Upon our insistence that there must have been a mistake, we were then directed to another bigger room, as we found out that they had overbooked and wrongfully allocated our original room to other guests. This ryokan is run down and there are many tourists and it feels like a market more than a restful ryokan. We will definitely avoid this ryokan in future, as we did not enjoy the experience. If you are looking for a peaceful ryokan, this is the wrong one.

8/10 Good

Yin Mei Alice

Liked: Staff & service
Disliked: Cleanliness, room comfort

8/10 Good

Sam, Hong Kong

Liked: Staff & service

Nice hotel with great Onsens

Very nice and quite hotel with several onsens. A little bit remote and difficult to find by google map. Suggest to arrive before sunset.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place

Very helpful and friendly staff. Lovely variety of onsens to visit. Large selection of foods for breakfast. A great place.

8/10 Good

ใ‚ซใ‚ชใƒช

Travelled with family
Liked: Cleanliness, staff & service
ใƒœใƒผใƒชใƒณใ‚ฐใฎๆ–ฝ่จญใŒใ‚ใ‚‹ใŒ็ง้”ใซใฏๅฟ…่ฆ็„กใ‹ใฃใŸใ‹ใชใ€‚
Stayed 1 night in Feb 2025

8/10 Good

ใŸใ‹ใฒใ‚

Stayed 1 night in Jan 2025

10/10 Excellent

Wai kwan

Stayed 2 nights in Nov 2024

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

???

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
็†Šๆœฌ็œŒๅดใฎๆธฉๆณ‰ใ€ๅคงๅˆ†็œŒๅดใฎๆธฉๆณ‰ใ€้€่ฟŽใƒใ‚นใง่กŒใๅˆฅ้คจใฎ้œฒๅคฉ้ขจๅ‘‚ใ€‚ ใจใฆใ‚‚่‰ฏใ‹ใฃใŸใงใ™ใ€‚ ใ‚นใ‚ฟใƒƒใƒ•ใŒใจใฆใ‚‚่ฆชๅˆ‡ใงๆฐ—ๆŒใกใ‚ˆใ‹ใฃใŸใงใ™ใ€‚ ้ฃŸไบ‹ใ‚‚็พŽๅ‘ณใ—ใ‹ใฃใŸใงใ™ใ€‚ ใƒ“ใƒผใƒซใ‚‚ไธŠๆ‰‹ใซๆณจใ„ใงใใ‚Œใฆ็พŽๅ‘ณใ—ใ‹ใฃใŸใงใ™^ - ^
Stayed 1 night in May 2024

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

extraordinary

Juste irrรฉprochable, charmants, attentifs et au delร ;;; merci
Stayed 3 nights in Apr 2024

10/10 Excellent

JONGKWANG

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

junmo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

์ธ ์—ํƒ€ํ…Œ ํ˜ผ์„ผ ํžˆ์  ์•ผ

์˜จ์ฒœ์š•์ด ์ •๋ง ๋Œ€๋‹จํ•œ๊ณณ ์ž…ใ…‚๋‹ˆ๋‹ค ๊ฐ€์กฑ๋“ค๊ณผ ํ–‰๋ณตํ•œ ์‹œ๊ฐ„์„ ๊ฐ™์ด ๊ณต์œ  ํ• ์ˆ˜ ์žˆ๋Š”๊ณณ ์ž…๋‹ˆ๋‹ค
Stayed 1 night in Apr 2024

8/10 Good

in fan

Stayed 1 night in Mar 2024

2/10 Terrible

DONGHYEUK

Disliked: Staff & service, property conditions & facilities
not so good
Stayed 1 night in Mar 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

์ฆ๊ฑฐ์› ์Šต๋‹ˆ๋‹ค

์นœ๊ตฌ๋“ค๊ณผ ์—ฌํ–‰๊ฐ€๊ธฐ์—๋„ ์ข‹์•˜๊ณ  ๊ฐ€์กฑ๋“ค๊ณผ ์—ฌํ–‰ํ•˜๊ธฐ์—๋„ ๋„ˆ๋ฌด ์ฆ๊ฑฐ์› ์Šต๋‹ˆ๋‹ค. ์‹์‚ฌ์™€ ์˜จ์ฒœ ๋ชจ๋‘ ๋งˆ์Œ์— ๋“ค์—ˆ์Šต๋‹ˆ๋‹ค
Stayed 1 night in Jan 2024

6/10 Okay

HIROSHI

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
ใƒฌใ‚นใƒˆใƒฉใƒณๅ…ฅใ‚Šๅฃใซ็ซ‹ใคไบบ้–“๏ผˆใ‚ตใƒผใƒ“ใ‚นใƒžใƒณ๏ผ‰ใฎใƒฌใƒ™ใƒซใŒไฝŽใ„ใ€‚ใใฎๆ™‚ใฎๅฏพๅฟœใŒใƒžใƒ‹ใƒฅใ‚ขใƒซ้€šใ‚Šใง่‡จๆฉŸๅฟœๅค‰ใซๅฏพๅฟœๅ‡บๆฅใšๅฎขใซไธๅฟซๆ„Ÿใ‚’ไธŽใˆใ‚‹
Stayed 1 night in Nov 2023

10/10 Excellent

eunjung

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
์ •๋ง ๋งŒ์กฑ์Šค๋Ÿฌ์šด ํˆฌ์ˆ™์ด์—ˆ์–ด์š”. ์ง์›๋ถ„๋“ค๋„ ์ •๋ง ์นœ์ ˆํ•˜๊ณ , ์˜จ์ฒœ์‹œ์„ค ํ›Œ๋ฅญํ•˜๊ณ , ์กฐ์„์‹ ๋ถ€ํŽ˜์Œ์‹์ด ๋‹ค์–‘ํ•˜๊ณ  ๋ชจ๋‘ ๋ง›์žˆ์—ˆ์–ด์š”~! ์•„๋ฆ„๋‹ค์šด ์‚ฐ๊ณผ ๊ณ„๊ณก์˜ ๊ณต๊ธฐ์ข‹์€ ๊ณณ์—์„œ ๋Š๊ธ‹ํ•˜๊ฒŒ ์ž˜ ์‰ฌ๋‹ค ์™”์Šต๋‹ˆ๋‹ค.
Stayed 1 night in Nov 2023

8/10 Good

ใกใ‹ใ“

Liked: Staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

May Ching

Stayed 1 night in Aug 2023

10/10 Excellent

ใ‚†ใ†ใ“

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023