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Hotel New Tsuruta

Property class: 3

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Photo gallery for Hotel New Tsuruta

A large indoor swimming pool with a stone border and a view of the sea and boats through large windows.
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A modern hotel room with tatami flooring, a sofa, a bed with a quilt, a desk, and a TV.
A restaurant with tables set for dining, large windows offering a view of the sea and buildings.
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Reviews

8.2 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Parking available
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
1-14-15 KITAHAMA, Beppu, Oita-ken, 874-0920
  • Place, Takegawara Onsen
    ‪1 min walk‬
  • Place, Beppu Tower
    ‪4 min walk‬
  • Place, Beppu Park
    ‪16 min walk‬
  • Airport, Oita (OIT)
    ‪63 min drive‬

Room options

View all photos for Twin Room, Non Smoking

A hotel room with two beds, a desk, a chair, a small table, and a window with a view of mountains.

Twin Room, Non Smoking

8.0 out of 10
Very good
(9 reviews)
  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Large Japanese-Style room, Non Smoking / Ocean view/ with Bath tub

A traditional Japanese room with tatami flooring, a low table, and sliding doors.

Large Japanese-Style room, Non Smoking / Ocean view/ with Bath tub

9.0 out of 10
Wonderful
(2 reviews)
  • Ocean view
  • 55 sq m
  • 1 bedroom
  • Sleeps 5
  • 5 Single Futons
  • Free Wi-Fi

View all photos for Run of House, Japanese-Style or Western Standard Room and Shared Bathroom, Non Smoking

Run of House, Japanese-Style or Western Standard Room and Shared Bathroom, Non Smoking

Run of House, Japanese-Style or Western Standard Room and Shared Bathroom, Non Smoking

8.0 out of 10
Very good
(4 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Single Futon
  • Free Wi-Fi

View all photos for Casual Japanese- Style room, Non Smoking, Ocean view

Casual Japanese- Style room, Non Smoking, Ocean view

Casual Japanese- Style room, Non Smoking, Ocean view

8.0 out of 10
Very good
(12 reviews)
  • Ocean view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Futons
  • Free Wi-Fi

View all photos for Standard Japanese-style room /Non Smoking/ Ocean View

A traditional Japanese room with tatami flooring, a low table, chairs, a television, and a view of the sea through large windows.

Standard Japanese-style room /Non Smoking/ Ocean View

9.0 out of 10
Wonderful
(4 reviews)
  • Ocean view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Futons
  • Free Wi-Fi

View all photos for Economy Japanese Style Room with Bathtub, Non-Smoking 3-5F (28sqm)

A traditional Japanese-style room with tatami flooring, a low table, a television, and sliding doors.

Economy Japanese Style Room with Bathtub, Non-Smoking 3-5F (28sqm)

  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 4 Single Futons
  • Free Wi-Fi

View all photos for Premium Modern Japanese-Style Room (Non-Smoking) Ocean view

A modern living room with a blue sofa, a wooden table, and a hanging light fixture.

Premium Modern Japanese-Style Room (Non-Smoking) Ocean view

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 47 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Futons
  • Free Wi-Fi

View all photos for Economy Japanese-Style Room with Shared bathroom, Non-Smoking / 3F-4F (28sqm)

Economy Japanese-Style Room with Shared bathroom, Non-Smoking / 3F-4F (28sqm)

Economy Japanese-Style Room with Shared bathroom, Non-Smoking / 3F-4F (28sqm)

  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Single Futons
  • Free Wi-Fi

View all photos for Traditional Room

A traditional Japanese room with tatami flooring, a low table, and sliding doors.

Traditional Room

  • 50 sq m
  • 1 bedroom
  • Sleeps 10
  • 10 Single Futons
  • Free Wi-Fi

View all photos for Japanese Style Room With Shared Bathroom

In-room safe, desk, free WiFi, bed sheets

Japanese Style Room With Shared Bathroom

  • Sleeps 5
  • 5 Single Futons
  • Free Wi-Fi

View all photos for Economy Japanese Style Room With Bathtub With City Side

Living area

Economy Japanese Style Room With Bathtub With City Side

  • Sleeps 4
  • 4 Single Futons
  • Free Wi-Fi

View all photos for Twin Room with Bathtub with city side - Non-Smoking - 6F-7F (28㎡)

In-room safe, desk, free WiFi, bed sheets

Twin Room with Bathtub with city side - Non-Smoking - 6F-7F (28㎡)

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

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About this property

Hotel New Tsuruta

Along with self parking, this smoke-free hotel has a 24-hour front desk and a front-desk safe. WiFi in public areas is free. Other amenities include multilingual staff assistance and a vending machine.
Hotel New Tsuruta offers 49 air-conditioned accommodations with safes and coffee/tea makers. 24-inch LCD televisions come with digital channels.

Bathrooms include shower/tub combinations, bathrobes, slippers, and toilets with an electronic bidet. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include hair dryers and complimentary toiletries. Housekeeping is offered daily and in-room massages can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. There are hot springs on site.
Our customers tell us they can't get enough of the helpful staff at Hotel New Tsuruta. During your stay, you're just a quick walk from Takegawara Onsen. Free WiFi in public areas, breakfast (surcharge), and self parking (surcharge) are available.
  • Free WiFi
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Amenities include a front-desk safe, a multilingual staff, and an elevator
  • Onsite recreation includes hot springs
  • Steps from Takegawara Onsen
Hotel New Tsuruta offers its guests hot springs. WiFi is free in public spaces. A vending machine, multilingual staff, and shopping on site are also featured at Hotel New Tsuruta. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3-star Beppu hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 9 AM.
A hosted evening meal is available for a surcharge on Saturday. Reservations are required.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered parking on site (JPY 700 per stay)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7 AM to 9 AM for a fee: JPY 2,500 per person
  • Hosted evening meal available on Saturday for a fee of JPY 14,000; reservation required

Things to do

  • Hot springs
  • Shopping

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • On the bay

Spa

  • Hot springs
  • In-room massages
  • Public indoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 8 floors
  • Built in 1968
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • 24-inch LCD TV with digital channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests booked in Half Board rates receive dinner from 6 PM to 8 PM only. The dining venue closes at 9 PM.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 2500 per person
  • Uncovered self parking fee: JPY 700 per stay
  • Hosted evening meal: JPY 14000

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Property is also known as

Hotel New Tsuruta Beppu
Hotel New Tsuruta
New Tsuruta Beppu
New Tsuruta
Hotel New Tsuruta Hotel
Hotel New Tsuruta Beppu
Hotel New Tsuruta Hotel Beppu

Hotel New Tsuruta Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 322 out of 873 reviews
Rating 8 - Good. 362 out of 873 reviews
Rating 6 - Okay. 137 out of 873 reviews
Rating 4 - Poor. 37 out of 873 reviews
Rating 2 - Terrible. 15 out of 873 reviews

7.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Stephanie

Liked: Staff & service
Disliked: Property conditions & facilities
Breakfast is good and located in city center and right in front of the pier. However, the building is really beat up.
Stayed 1 night in May 2026
Verified review

8/10 Good

Mari

Liked: Cleanliness, amenities, property conditions & facilities
Breakfast buffet was plentiful and tasty using local ingredients
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Hak Luen

Liked: Cleanliness, staff & service, amenities
Convenient location
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Yu Te

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is a bit old but the service was great and breakfast was also very good. Will definitely stay here again if i come again.
Stayed 2 nights in Jan 2025
Verified review

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice views

Very pleasant stay. Nice views and great Onsen is a plus
Stayed 2 nights in Sep 2023
Verified review

6/10 Okay

Martin

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Conveniently placed close to the train station, buss stop and ocean promenad this hotell (like most places in Beppu) had its highlight a decade or so ago. Room was fin but a bit worn down (barroom was fresher!), mattresses were really comfortable. Their Ibsen was really nice with a beautiful ocean view.
Stayed 1 night in Dec 2025
Verified review

8/10 Good

レイコ

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff, nice location. I'm sutisfied with this hotel.
Stayed 1 night in Mar 2023
Verified review

10/10 Excellent

Junheum

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent view and restaurant foods.

Amazing service to show me the way to a restaurant that I asked for. Excellent service and hospitality was very impressive.
Stayed 2 nights in Jan 2025
Verified review

8/10 Good

Alexander

Liked: Cleanliness, staff & service, amenities
The room was perfect!! Even though the building is older, the room is clearly newly remodeled. Wonderful view. Thank you.
Stayed 2 nights in Dec 2025
Verified review

8/10 Good

Wei-Chih

Liked: Cleanliness, staff & service, room comfort
Great location. Hotel needs some renovations.
Stayed 2 nights in Dec 2024
Verified review

8/10 Good

Sotaro

Liked: Staff & service, property conditions & facilities, room comfort

Good location and breakfast

Their breakfast was brilliant. Parking space was not sufficient enough so I had to park outside of the hotel for one night, that only cost 1000 yen
Stayed 2 nights in Dec 2024
Verified review

8/10 Good

Jasmin

Liked: Cleanliness, staff & service, amenities
Great value for the price; would book again. It's a bit old but our Japanese style room was large and comfy. The staff was very nice. We did not have the chance to try the onsen but the free breakfast was delicious.
Stayed 1 night in May 2025
Verified review

10/10 Excellent

john

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is great in all areas, except that most of the infrastructure is old. If you can compromise a little then this will be a great stay.
Verified review

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome Service Kind Receptionist

Overall good experience. Breakfast was great. Reception was helpful and kind. Staff was awesom.
Stayed 3 nights in May 2024
Verified review

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice view of the water. Very good amount of space for the price! The room was amazing. It was under renovation when we stayed but it wasn’t that noticeable. Friendly staff.
Stayed 1 night in Jun 2024
Verified review

10/10 Excellent

JiHyun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was full enough for 5 people. My family really enjoyed the onsen & fully relaxed. There was no parking fee. The sea view was wonderful. I strongly recommend this hotel!
Stayed 1 night in Jan 2024
Verified review

10/10 Excellent

Grey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The walk from Beppu station isn't very long, if not destracted by their shopping area near station. The view of the bay was a site. The hospitality by the staff was amazing. Would def return when have a chance.
Stayed 2 nights in Sep 2023
Verified review

8/10 Good

Naveed

Liked: Cleanliness, staff & service
Average good
Stayed 1 night in Nov 2023
Verified review

10/10 Excellent

ivy

Liked: Cleanliness, staff & service
Japanese style tatami are too thin, it will be much better if change to a thick one
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stayed in the hotel for a night, prior to my ferry journey to Osaka. I booked a Japanese styled room - sleeping on the floor, for the experience. Did take a while for me to get comfortable, but did sleep eventually. Nice room with a seating area, sea view and good amenities: fridge, kettle etc. An excellent breakfast in the morning, to set me up for the day. The hotel looked after my luggage after checkout, so I walked around the town and had an Onsen. Very much recommend a stay in this hotel. I would definitely stay here again, and for longer.
Stayed 1 night in May 2024
Verified review

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed for one night in the Japanese style room. It was surprisingly comfy to sleep on the floor. Room was a bit old, the bathroom was generally clean, but a bit moldy and smelly. Everytime I had turned on the water, I heared it gurgle through an opening next to the toilet - that‘s probably where the smell was coming from. It‘s an old building, nothing to worry about for a short stay. The stuff has been very friendly. Their English is limited, but they do their very best to talk to you. Breakfast buffet quite good - Japanese style, but you don‘t go out hungry. Onsen also nice. Around 7 pm I was by my own. Hotel close to train station (about 5 min walk). Overall a good experience.
Stayed 1 night in Feb 2025
Verified review

8/10 Good

Pei Shan

Liked: Cleanliness, amenities
Pros: 1. Location: many bus stops nearby, and hotel is between 2 of the largest shopping centres in Beppu. So finding food is easy. There is also a nice restaurant opposite the hotel, Royal Host. Con’s 1. We wanted to check in at 2 pm but staff was insistent to only let us check in at 3pm. So we waited at the lobby. There was no traffic in the hotel in that one hour and at 2.45pm, we were then offered the room. Why so rigid? 2. The hotel was unmanned at night, which may pose a security issue. 3. No daily mineral water was provided. There was a notice saying that the tap water can be drunk. 4. No daily cleaning service. Even bath towels were not replaced. 5. Hotel is old and tired looking.
Stayed 2 nights in Dec 2023
Verified review

10/10 Excellent

junyoung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
솔직히 시설은 연식이 있습니다 그렇지만 연식이 있다는 것은 그만큼 노하우가 있고 숙련되고 친절함이 농축된 직원들이 있다는 걸 증명한다는 걸 몸소 보여준 호텔입니다. 비가 부슬부슬 내리는데 우산을 가지고 뛰어나와서 대여해주실려고 하시는 모습이 정말 감동이었습니다. 다들 너무 친절하고 좋았습니다 다음에 벳부오면 여기는 무조건 다시 올 것 같아요
Stayed 3 nights in May 2026
Verified review

6/10 Okay

Norikazu

Disliked: Cleanliness, property conditions & facilities
設備が古く風呂が汚かった
Stayed 1 night in May 2026
Verified review

6/10 Okay

CHIHIRO

朝食、あると思ってたのが無かった、 Ｐも有料だったし、精算の仕方が初めてだった、
Stayed 1 night in May 2026