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Quality Inn Old Saybrook - Westbrook

2.5 star property

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Photo gallery for Quality Inn Old Saybrook - Westbrook

Indoor pool, open 9:00 AM to 9:00 PM, pool loungers
Lobby
Lobby sitting area
Standard Room, 1 King Bed with Sofa bed, Non Smoking
Standard Room, Multiple Beds, Non Smoking

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
100 Essex Rd, Old Saybrook, CT, 06475
  • Place, Yale New Haven Health Old Saybrook Medical Center
    ‪1 min drive‬
  • Place, Essex Saybrook Antique Village Shopping Center
    ‪2 min drive‬
  • Place, Lawrence & Memorial Family Medicine
    ‪2 min drive‬
  • Airport, New Haven, CT (HVN-Tweed - New Haven Regional)
    ‪33 min drive‬

Room options

View all photos for Room, 2 Double Beds, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Double Beds, Non Smoking

8.2 out of 10
Very good
(60 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Queen Beds, Non Smoking

Room, 2 Queen Beds, Non Smoking

Room, 2 Queen Beds, Non Smoking

8.0 out of 10
Very good
(12 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Double Beds, Accessible, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Double Beds, Accessible, Non Smoking

8.4 out of 10
Very good
(7 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed with Sofa bed, Non Smoking

Standard Room, 1 King Bed with Sofa bed, Non Smoking

Standard Room, 1 King Bed with Sofa bed, Non Smoking

8.4 out of 10
Very good
(27 reviews)
  • 19 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, Multiple Beds, Non Smoking

Standard Room, Multiple Beds, Non Smoking

Standard Room, Multiple Beds, Non Smoking

8.6 out of 10
Excellent
(14 reviews)
  • Sleeps 4
  • 2 King Beds

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About this property

Quality Inn Old Saybrook - Westbrook

Hotel with free parking, in the vicinity of Essex Island Marina
Along with an indoor pool, this hotel has a restaurant and a fitness center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a bar/lounge, a 24-hour business center, and coffee/tea in a common area.
Quality Inn Old Saybrook - Westbrook offers 120 air-conditioned accommodations with coffee/tea makers and complimentary weekday newspapers. 27-inch flat-screen televisions come with satellite channels. Bathrooms include bathtubs, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they enjoy the free breakfast at Quality Inn Old Saybrook - Westbrook. During your stay, you'll be within walking distance of Connecticut River. You'll find features like free WiFi in public areas and free self parking, plus an indoor pool.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Enjoy American cuisine while dining at The Comfort Cafe
  • Take a swim in the indoor pool
  • Amenities include free lobby newspapers, a 24-hour business center, and convenience store
  • Onsite recreation includes a gym
  • Guests speak favorably about the breakfast and the clean accommodations
  • 8 minutes by car from Essex Steam Train and 8 minutes from Essex Library
Quality Inn Old Saybrook - Westbrook offers its guests an indoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

You'll find a 24-hour business center on site. A terrace, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly Quality Inn Old Saybrook - Westbrook. Self parking is free.

Smoking is allowed in designated areas at this Old Saybrook hotel.

Guests are served free buffet breakfast daily from 7 AM to 10 AM.
The Comfort Cafe - This restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7 AM to 10 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • The Comfort Cafe

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Shared microwave
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Computer station

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 27-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:00 AM
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Comfort Inn Hotel Old Saybrook
Comfort Inn Old Saybrook
Quality Inn Old Saybrook
Quality Old Saybrook
Quality Old Saybrook Westbrook
Quality Inn Old Saybrook - Westbrook Hotel
Quality Inn Old Saybrook - Westbrook Old Saybrook
Quality Inn Old Saybrook - Westbrook Hotel Old Saybrook

Quality Inn Old Saybrook - Westbrook Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 352 out of 1001 reviews
Rating 8 - Good. 318 out of 1001 reviews
Rating 6 - Okay. 187 out of 1001 reviews
Rating 4 - Poor. 84 out of 1001 reviews
Rating 2 - Terrible. 60 out of 1001 reviews

7.6/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

Reviews

8/10 Good

Marc

Liked: Cleanliness, staff & service
Typical Quality Inn, acceptable
Stayed 1 night in Sep 2025

10/10 Excellent

Nancy

Stayed 2 nights in Oct 2025

10/10 Excellent

Stacey

Stayed 1 night in Oct 2025

6/10 Okay

James

Liked: Staff & service
The staff was very pleasant and helpful at checkin and when my deskchair deflated, they quickly brought me another. It was great to have a fridge and a microwave. But their idea of housekeeping is just replacing towels and emptying the waste baskets. The beds were not even made and in a week the sheets were not changed. They didn't even wipe of the bowl of the sink, and the carpet was never vacuumed. Breakfasts were fine if repetitive. Scrambled or solid eggs and sausage and a waffle maker, as well as rolls,bread and bagels, and fruit.
Stayed 8 nights in Oct 2025

8/10 Good

Rhona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice clean hotel.
Stayed 4 nights in Oct 2025

8/10 Good

Laurence

Travelled with partner
Disliked: Property conditions & facilities
My door looks like someone kicked it in, mattress was hard
Stayed 1 night in Oct 2025

10/10 Excellent

Aishwariya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good, had a quiet happy stay.
Stayed 1 night in Oct 2025

10/10 Excellent

Colleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wedding to attend in the area and the place was very accommodating to an hour later checkout. This gave us the ability to dress and leave for the venue without being to early.
Stayed 1 night in Oct 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2025

6/10 Okay

Andrea

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Definitely needs updating, linens, towels, the building, everything.
Stayed 1 night in Oct 2025

10/10 Excellent

Douglas

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast had a nice variety from Waffles that came out perfect to pantries fresh fruit and the place was clean! And fresh smelling.
Stayed 2 nights in Oct 2025

10/10 Excellent

Timothy

Stayed 1 night in Oct 2025

6/10 Okay

James

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Windows need to be up grated. ice machines not working"on all three floors.Cobb webs in stairwells.one hour before breakfast buffet was to end no food available.Staff sitting in breakfast area laughing joking around while they ate the guests food which was scraps for the offering.Door in room repaired.It appeared to be damaged so much that something went through both sides of the door.
Stayed 2 nights in Oct 2025

10/10 Excellent

Jostiena

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was bomb
Stayed 1 night in Oct 2025

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

6/10 Okay

Barb

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2025

6/10 Okay

Wendy

Hotel just ok. Wouldn’t go back
Stayed 2 nights in Oct 2025

10/10 Excellent

Melinda

Stayed 1 night in Oct 2025

6/10 Okay

Charles

Travelled with partner
Liked: Cleanliness, staff & service
The staff we interacted with were all very friendly and the beds were comfortable. The room and the hotel as a whole could use an update. Everything just seemed a little outdated. The room: There was a slight, almost cigarette, smell in our room and the light in the room was extremely dim. So it was difficult for my wife to do her makeup in front of the full length mirror. The beds were very comfortable and the bathroom water pressure was great. Breakfast: This was probably the most disappointing.. we got downstairs around 9:30am and breakfast closed at 10:00am (on a Saturday morning). There were no scrambled eggs left, there was no regular waffle batter left, all the juices from the juice machine needed to be changed and only dispensed water with maybe a hint of juice, there was no cream cheese left for the bagels, and the only trash in the dining room was completely full. I never saw anyone working there come out while we were there. The area: we were there for a wedding so I can’t say much about the area. I will say that it was difficult for some of our friends to take an Uber back to their hotel at night. We had an easy time getting an Uber during the day but it took at least 30 minutes for friends to wait for an Uber late at night. Overall Thoughts: For a one night stay, it was completely fine, no real complaints aside from the breakfast disappointment. I just wouldn’t suggest a stay longer than 2 nights.
Stayed 1 night in Oct 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was just what we needed. Breakfast was full of choices and and plenty to eat and drink. A perfect stop in a lovely town.
Stayed 2 nights in Oct 2025

8/10 Good

Sheree

Stayed 2 nights in Oct 2025

8/10 Good

Emily

Liked: Cleanliness, staff & service, amenities
Overall, a nice hotel for a one day trip! :)
Stayed 1 night in Oct 2025

10/10 Excellent

Laura, STATEN ISLAND

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were there 1 night, so i didnt notice shops. But there was a good restaurant across the road.
Stayed 1 night in Sep 2025

10/10 Excellent

kelly

Stayed 1 night in Sep 2025

8/10 Good

Nancy and Raymond

Liked: Cleanliness
We have stayed there before so have been pleased with it.
Stayed 1 night in Sep 2025