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Refugio Andino

3.0 star property

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Family Quadruple Room, City View
Family Quadruple Room, City View
Family Quadruple Room, City View
Family Quadruple Room, City View
Family Quadruple Room, City View | Bathroom

Reviews

7.4 out of 10
Good

Popular amenities

  • Spa
  • Free Wi-Fi
  • Restaurant
  • Bar
  • Laundry room

Explore the area

View in a map
Ollantaytambo, Ollantaytambo, Urubamba, 08676
  • Place, Plaza de Armas
    ‪2 min walk‬
  • Place, Ollantaytambo Archaeological Site
    ‪4 min walk‬
  • Place, Pinkuylluna Mountain Granaries
    ‪8 min walk‬
  • Airport, Cusco (CUZ-Alejandro Velasco Astete Intl.)
    ‪139 min drive‬

Room options

Comfort Single Room, City View

  • Mountain view
  • 18 sq m
  • Sleeps 1
  • 1 Double Bed

Comfort Twin Room, City View

  • Mountain view
  • 18 sq m
  • Sleeps 3
  • 1 Large Single Bed and 1 Queen Bed

Comfort Double Room, City View

  • Mountain view
  • 2 sq m
  • Sleeps 2
  • 1 Queen Bed

Comfort Triple Room

  • Mountain view
  • 2 sq m
  • Sleeps 3
  • 3 Large Single Beds

Family Triple Room

  • Mountain view
  • 20 sq m
  • Sleeps 3
  • 1 Large Single Bed and 1 Queen Bed

View all photos for Family Quadruple Room, City View

Family Quadruple Room, City View

Family Quadruple Room, City View

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 2 sq m
  • Sleeps 4
  • 2 Large Single Beds and 1 Queen Bed

Deluxe Suite

  • Mountain view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About this property

Refugio Andino

Hotel in Ollantaytambo with spa services and a coffee shop
A restaurant, a bar/lounge, and a coffee shop/cafe are available at this smoke-free hotel. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include spa services, laundry facilities, and a 24-hour front desk.
Refugio Andino offers 12 accommodations with complimentary bottled water and hair dryers. 20-inch flat-screen televisions come with cable channels.

Bathrooms include separate bathtubs and showers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
During your stay at Refugio Andino, you're just a quick walk from Plaza de Armas. Free breakfast, free WiFi in public areas, and a restaurant are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant, and a bar/lounge
  • Amenities include laundry facilities
  • Steps from Plaza de Armas and 9 minutes by foot from Pinkuylluna Mountain Granaries
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

Refugio Andino also features spa services and laundry facilities.

This 3-star Ollantaytambo hotel is smoke free.

Guests are served free buffet breakfast daily from 7:00 AM to 9:00 AM.
JALLPA - This restaurant serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar.
JALLPA - Onsite bar. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour offsite parking (USD 10 per day)

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 9:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Restaurants on site

  • JALLPA
  • JALLPA

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Housekeeping (daily)

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Well-lit path to entrance

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 20-inch flat-screen TV with cable channels

Food and drink

  • Champagne service
  • Free bottled water

More

  • Heating

Policies

Check-in

Check-in start time: 12:30 PM; Check-in end time: 10:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Refugio Andino

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Peru Value-Added Tax (VAT) at 18%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Peru. The exemption applies only to stays in Peru not exceeding 60 days.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: USD 10 per day(164 ft away; open 24 hours)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children under 18 are generally not allowed to stay at properties in Peru without a parent, legal guardian or duly authorized responsible person. Accompanying adults may be asked for both their and the child's ID as well as any duly notarized supporting documentation. Visitors who plan to travel with children should consult with a Peruvian consulate office prior to travel for further guidance.
  • According to Peruvian law, cash is not accepted for payments over PEN 2,000 or USD 500. Payments greater than these amounts must be settled by credit card or other methods approved by the property and local law. Payments cannot be split between currencies.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Refugio Andino Hotel
Refugio Andino Ollantaytambo
Refugio Andino Hotel Ollantaytambo

Refugio Andino Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 14 out of 28 reviews
Rating 8 - Good. 3 out of 28 reviews
Rating 6 - Okay. 3 out of 28 reviews
Rating 4 - Poor. 4 out of 28 reviews
Rating 2 - Terrible. 4 out of 28 reviews

8.2/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Bobbie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We reserved a room but when we arrived. They did not have a room for us. After 30min we got the manager and he walked us to another of his hotels. Not as nice and electricity went off at 4a. We left at 530a.
Stayed 1 night in Oct 2025

4/10 Poor

Eric, Parker

Disliked: Cleanliness, staff & service, property conditions & facilities
This place is under construction so there's dust everywhere. Also we were checked in by a kid - still in their school uniform
Stayed 1 night in Oct 2025

4/10 Poor

Naomi

Disliked: Property conditions & facilities, room comfort
Very eco-firendly cause there was no hot water and no power.
Stayed 1 night in Sep 2025

2/10 Terrible

JASON

Stayed 1 night in Sep 2025

10/10 Excellent

Kristi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
gorgeous view and plenty of room for our whole family!
Stayed 1 night in Jun 2025

10/10 Excellent

Emily

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here. Staff were helpful and friendly. We arrived in the dark and were pleasantly surprised to wake up to a STUNNING view of the archeological site from our window! Even though we arrived late, check in was easy. Would definitely recommend!
Stayed 1 night in Jul 2025

10/10 Excellent

Emily

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at Refugio Andino were wonderful. My husband spilled a dark colored drink all over his tan pants, and they got it out in the laundry which we were able to leave there for 2 days! (Laundry price was very reasonable). They made it easy to leave our larger bags for our trip to Machu Picchu. Breakfast was delicious and had a very large spread, and we had a fantastic dinner at the restaurant one night. From our room it was a little loud at night, but a hotel can't control people outside. We would definitely recommend Refugio Andino!
Stayed 2 nights in Jul 2025

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon rapport qualité-prix. Douche chaude, grande chambre et très bon déjeuner. Personnel accueillant, je recommande ! La ville est tellement belle et tout est proche!
Stayed 1 night in Jun 2025

6/10 Okay

Yadira

Travelled with family, Travelled with group
Liked: Cleanliness
It’s a cute hotel but there was no hot water.
Stayed 1 night in Jun 2025

6/10 Okay

Akie

Liked: Cleanliness
Stayed 2 nights in Jun 2025

10/10 Excellent

Kelsey

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean and friendly staff
Stayed 1 night in May 2025

10/10 Excellent

sharon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, close to the main square, ruins & train station. Shower very good & hot, beds comfortable. Beautiful setting
Stayed 2 nights in May 2025

8/10 Good

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
There is major construction in building that is connected to hotel . When we arrived , I thought hotel was gone . Booked at Refugio Andino. The hotel is called Sol Miranda Boutique Here is a picture . The man working there very nice ( once we found it ! Confusing Room nice ! Great view
Stayed 1 night in Apr 2025

4/10 Poor

Kendell

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
The property was in a great area and super easy to get to. The delux room we booked had a gorgeous view of the ruins. It is a nice hotel. We had semi warm water you just had to wait a long time for it to warm up. The breakfast was very limited. It was cheese meats and buns. If there was more then on group in there during breakfast you rab out of items. We had to ask for towels multiple times. When we forst arroved we didnt have towels then werent given enough for our party. They then cleaned the room the next day and took the towels. We asked for more and were told soon. We asked 4 times and never got towels. Staff were nice but it was frustrating that we didnt have towels to shower.
Stayed 2 nights in Mar 2025

8/10 Good

Bonnie

Travelled with family, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great value and location. We had a few hiccups but mostly circumstancial. We stayed for two nights. Our first night was terrible due to a cat being stuck inside the hallway and crying for 4 hours. When we finally got to sleep, we were woken up an hour later by the construction right outside our window. Thankfully, the manager let us change rooms a little further away from the noise, but sadly, we didn't have the energy to do much the rest of the day. Breakfast was a short window (2 hours) and had limited options, but the food was good (fresh bread, eggs, ham & cheese, cereal, coffee, and tea). This was the only hotel that didnt offer complimentary water bottles. The shower was the best hot water and pressure of our trip but the water didn't drain and futhermore, it spilled onto the bathroom floor. This happened in both our rooms. The rooms themselves were clean, but very dated. First room was deluxe and spacious, second room was standard and surprisingly, much smaller. While it also had a queen and twin size bed to sleep 3, it was hard to imagine fitting 3 adults. Also, they had the window open for the second room while cleaning, by the time we moved in, it had several flies and mosquitoes, so we spent the first hour or so, trying to get them all. The location was great, walking distance from everything, including the train station, ruins, restaurants, and main square. They kept our bags while we checked out for the day and were very accommodating all-around.

10/10 Excellent

Brianne

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
We reserved 2 rooms for 3 nights. The location of the property is right in the centre of everything! The staff, Ceasar and William were great and were able to adress all our concerns. There are some minor matters that they need to improve. 1. There were no bath/floor Mat in the bathroom. 2. There were no shower cady or even a soap cady in the shower. 3. They only have a pedestal sink, there is no room to put any or the toileries. 4. They need extra towels. We asked for fresh towels and they asked for our old towels and they washed it on that moment. We have to wait for our towels to finish in the wash before we can shower. They return it damp.
Stayed 3 nights in Mar 2025

10/10 Excellent

Alexander

Stayed 1 night in Mar 2025

10/10 Excellent

Alexander

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic stay at Refugio Andino! So great that I actually returned to stay a second time for multiple nights. The staff were incredibly friendly and helpful. Having breakfast included was a bonus and the service each morning was always so friendly and so nice to be greeted with a warm smile. The rooms are big and bright, wifi strong, and hot water in the showers is fantastic. Highly recommend!
Stayed 1 night in Jan 2025

10/10 Excellent

maydat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
très très bien! accueil formidable à tout point de vue je recommande cet hôtel face aux ruines tout se fait à pied !très bon restaurant aussi! choisi par hasard on a fait le bon choix ! merci encore
Stayed 1 night in Jan 2025

2/10 Terrible

Marisa

Travelled with partner
Disliked: Amenities
Nos cancelaron la reserva por teléfono
Stayed 1 night in Sep 2025

10/10 Excellent

BRENO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

FLAVIO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Foi bom e confortável pra uma noite

Hotel é bem localizado, quarto amplo, cama confortável, ducha quente. Quartos virados pra rua tem barulho da rua movimentada. Fica junto de um restaurante de esquina e se chama: SOL MIRANDA, sim, o nome é diferente do que está anunciado aqui, ATENÇÃO!
Entrada do hotel junto ao restaurante
Stayed 1 night in Jul 2025

2/10 Terrible

Tine

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotellet har skiftet navn og nok også ejer? Ingen rengøring, måtte bede om toiletpapir, hverken radiator eller el kedel virkede. Ikke meget positivt at sige, virkede som det engang var godt, men er forfaldet. Morgenmad, som de gav mig med, da jeg skulle afsted før morgenmad buffet var åben, bestod af 1 banan og 2 små mandariner! Samt en uspiselig müslibar af en art… ingen kaffe, vand, brød eller noget! Kan ikke på nogen måde anbefale det…
Stayed 2 nights in Jul 2025

4/10 Poor

Fernanda

Travelled with family

Tive uma experiência desagradável

Não tive uma boa experiência pois, ao chegar ao hotel, minha suíte, que já estava paga, não estava disponível, por isso, um funcionário me levou a outra suíte, porém muito inferior à contratada. Como não aceitei, ele me sugeriu ficar hospedada em outro hotel e, no dia seguinte retornaria ao Refúgio Andino. Perdi tempo de viagem e paciência.
Stayed 2 nights in Jul 2025