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Crowne Plaza Orlando - Downtown by IHG

3.5 star property
VIP Access

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Photo gallery for Crowne Plaza Orlando - Downtown by IHG

Exterior
Property video
Outdoor pool, pool loungers
Premium bedding, pillow-top beds, in-room safe, desk
Presidential Suite, 1 Single Bed

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot tub
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
304 W Colonial Drive, Orlando, FL, 32801
  • Place, Orange Avenue
    ‪6 min walk‬
  • Place, Lake Eola
    ‪18 min walk‬
  • Place, Kia Center
    ‪1 min drive‬
  • Airport, Orlando, FL (MCO-Orlando Intl.)
    ‪24 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

Room amenity

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

9.2 out of 10
Wonderful
(5 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

9.6 out of 10
Exceptional
(5 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom, Kitchen (Dining)

Suite, 1 Bedroom, Kitchen (Dining)

Suite, 1 Bedroom, Kitchen (Dining)

8.6 out of 10
Excellent
(4 reviews)
  • 61 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Single Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 2 Queen Beds

8.6 out of 10
Excellent
(32 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Premium Room, 1 King Bed

Microwave, coffee/tea maker

Premium Room, 1 King Bed

8.4 out of 10
Very good
(23 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(23 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Presidential Suite, 1 Single Bed

Presidential Suite, 1 Single Bed

Presidential Suite, 1 Single Bed

  • Lake view
  • 122 sq m
  • Sleeps 4
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Room

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room

7.8 out of 10
Good
(14 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds
  • Free Wi-Fi

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About this property

Crowne Plaza Orlando - Downtown by IHG

An outdoor pool, a restaurant, and a 24-hour fitness center are available at this smoke-free hotel. Free WiFi in public areas and a free area shuttle are also provided. Additionally, a bar/lounge, a snack bar/deli, and a coffee shop/cafe are onsite. Housekeeping is available on request.
Crowne Plaza Orlando - Downtown by IHG offers 227 air-conditioned accommodations with safes and coffee/tea makers. Pillowtop beds feature premium bedding. LCD televisions are featured in guestrooms. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Housekeeping is offered daily and in-room massages can be requested. Housekeeping is provided on request.

An outdoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.
Our customers tell us they can't get enough of the helpful staff at Crowne Plaza Orlando - Downtown by IHG. During your stay, you're just a quick walk from Orange Avenue. Free WiFi in public areas, a free area shuttle, and an outdoor pool are available.
  • Free WiFi and wired Internet
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant, and a bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Valet parking and self parking available for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, a concierge, and a porter
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the clean accommodations
  • 8 minutes by foot from Orange Avenue and a 2-minute drive from Kia Center
  • Free local-area shuttle service
Crowne Plaza Orlando - Downtown by IHG offers its guests an outdoor pool, a hot tub, and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

6 meeting rooms and limo/town car service are available. Event space at this hotel measures 8000 square feet (743 square meters) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Crowne Plaza Orlando - Downtown by IHG. A free area shuttle within 3.00 mi is available. For a fee, parking is available.

This 3.5-star Orlando hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 11:00 AM.
Bite Bistro and Wine Bar - This bistro serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free area shuttle up to 3 mi
  • Limo/town car service
  • Parking on site (USD 25 per night; includes in/out privileges)
  • Valet parking on site (USD 30 per night; includes in/out privileges)
  • Limited on-site valet and self parking
  • Wheelchair-accessible van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 11:00 AM for a fee: USD 5 to 10 for adults and USD 5 to 30 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bite Bistro and Wine Bar

Things to do

  • 24-hour gym
  • Hot tub
  • Outdoor pool

Family friendly

  • Free area shuttle
  • In-room microwave
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 6 meeting rooms
  • 8,000 square feet of conference space

Outdoors

  • Pool loungers
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift (107 centimetre wide door)
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 14 floors
  • Ballroom
  • Banquet hall
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 48-inch LCD TV with premium channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Wet bar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 5 to 10 for adults, and USD 5 to 30 for children
  • Self parking fee: USD 25 per night (in/out privileges)
  • Valet parking fee: USD 30 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Orlando Downtown Hotel
Crowne Plaza Hotel Orlando Downtown
Crowne Plaza Orlando Downtown
Crowne Plaza Orlando Downtown Hotel Orlando

Crowne Plaza Orlando - Downtown by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 533 out of 793 reviews
Rating 8 - Good. 128 out of 793 reviews
Rating 6 - Okay. 62 out of 793 reviews
Rating 4 - Poor. 23 out of 793 reviews
Rating 2 - Terrible. 47 out of 793 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, we will definitely stay there again!
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Suzan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, great staff, great location
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean nice accommodations staff was nice as well
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed for one day, the staff were very friendly, amicable and helpful. Breakfast was amazing they had everything and checkout was fast and easy.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Mercedita

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, friendly staff, perfect location!
Stayed 1 night in Feb 2026
Verified

8/10 Good

Kylee

Disliked: Amenities
The food at the restaurant was surprisingly very good and our waitress for both the morning and evening were great !
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Allejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Middle of everything and away from I drive which is nice and it’s just a clean nice hotel worth every penny
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, great amenities!
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Renes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was by the perfect! The staff did an awsome job. The included breakfast was very good and the valet parking staff did an awesome job servicing my parking needs. Awesome stay!
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Charmay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clan room, great staff 🙏 Great experience overall.
Stayed 2 nights in Mar 2026
Verified

8/10 Good

ancizar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. Good food at the restaurant and surprised they had shuttle service
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Lindsay

Liked: Cleanliness, amenities, property conditions & facilities
Great stay. Lisa at the front desk was very helpful.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Jerilyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, staff was very nice, breakfast was amazing.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Rodolfo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly. The room was very clean and the bed was comfortable! They provide a shuttle to the Kia center which saved us a walk to our concert which was great! This is now my go-to hotel moving forward!
Stayed 1 night in Mar 2026
Verified

6/10 Okay

yo-gean

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
over priced buffet breakfast
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

irina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant experience! Great and polite staff , very comfortable room suite . We came for the concert in Kia center and hotel provided a shuttle to and from the concert, which was a great convenience and greatly appreciated!
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Marci

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in town for a basketball game, and this was a perfect hotel. The shuttle was great, clean rooms and we even used the pool. The staff was so friendly
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, amenities
Clean. Friendly staff.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no shuttle from the airport which should have knocked down the score somewhat. In house restaurant was great.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Jerome

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with the family.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Bradley

Liked: Cleanliness, property conditions & facilities
Staff was friendly, everything was nice and clean. Check-in was a breeze.
Stayed 1 night in Jan 2026
Verified

8/10 Good

Logan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is older and a little dated on the exterior, but the room was amazing and the bed was very comfortable. Staff was very kind, but the valet parking employees were not so much. Would stay again.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

WILLIAM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk person was incredible helpful, We had a difficult situation because in Orlando a lot of flights were cancel for bad weather and they help us to get a room at 7:30 AM to take a rest
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Dario

Liked: Cleanliness, amenities, property conditions & facilities
The rooms were spacious!
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Robbie

Liked: Cleanliness, staff & service, amenities
Friendly staff and great room!
Stayed 1 night in Dec 2025