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Crowne Plaza Orlando - Downtown by IHG

3.5 star property
VIP Access

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Photo gallery for Crowne Plaza Orlando - Downtown by IHG

Exterior
Property video
Suite, 1 Bedroom, Kitchen (Dining)
Presidential Suite, 1 Single Bed
Outdoor pool, pool loungers

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
304 W Colonial Drive, Orlando, FL, 32801
  • Place, Orange Avenue
    ‪6 min walk‬
  • Place, Lake Eola Park
    ‪18 min walk‬
  • Place, Kia Center
    ‪1 min drive‬
  • Airport, Orlando, FL (MCO-Orlando Intl.)
    ‪22 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

Room amenity

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

9.2 out of 10
Wonderful
(5 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

9.6 out of 10
Exceptional
(5 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Kitchen (Dining)

Suite, 1 Bedroom, Kitchen (Dining)

Suite, 1 Bedroom, Kitchen (Dining)

7.0 out of 10
Good
(2 reviews)
  • 61 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Single Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 2 Queen Beds

8.6 out of 10
Excellent
(31 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed

Fridge, microwave, coffee/tea maker

Premium Room, 1 King Bed

8.2 out of 10
Very good
(20 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(23 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 Single Bed

Presidential Suite, 1 Single Bed

Presidential Suite, 1 Single Bed

  • Sleeps 4
  • 1 Single Bed

View all photos for Standard Room

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room

7.8 out of 10
Good
(14 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

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About this property

Crowne Plaza Orlando - Downtown by IHG

An outdoor pool, a restaurant, and a 24-hour fitness center are available at this smoke-free hotel. Free WiFi in public areas and a free area shuttle are also provided. Additionally, a bar/lounge, a snack bar/deli, and a 24-hour business center are onsite. Housekeeping is available on request.
Crowne Plaza Orlando - Downtown by IHG offers 227 air-conditioned accommodations with safes and coffee/tea makers. Pillowtop beds feature premium bedding. LCD televisions are featured in guestrooms. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include complimentary toiletries and hair dryers.

This Orlando hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Housekeeping is offered daily and in-room massages can be requested. Housekeeping is provided on request.

An outdoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.
Our customers tell us they can't get enough of the helpful staff at Crowne Plaza Orlando - Downtown by IHG. During your stay, you're just a quick walk from Orange Avenue. Free WiFi in public areas, a free area shuttle, and an outdoor pool are available.
  • Free WiFi and wired Internet
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant, and a bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Valet parking and self parking available for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, a concierge, and a porter
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the clean accommodations
  • Just a 2-minute drive from Kia Center and a few minutes from Camping World Stadium
  • Free local-area shuttle service
Crowne Plaza Orlando - Downtown by IHG offers its guests an outdoor pool, a hot tub, and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

Business amenities include a 24-hour business center, 6 meeting rooms, and limo/town car service. Event space at this hotel measures 6600 square feet (613 square meters) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Crowne Plaza Orlando - Downtown by IHG. A free area shuttle within 3.00 mi is available. For a fee, parking is available.

This 3.5-star Orlando hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 11:00 AM.
Bite Bistro and Wine Bar - This bistro serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free area shuttle up to 3 mi
  • Limo/town car service
  • Parking on site (USD 25 per night; includes in/out privileges)
  • Valet parking on site (USD 30 per night; includes in/out privileges)
  • Limited on-site valet and self parking
  • Wheelchair-accessible van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 11:00 AM for a fee: USD 5 to 10 for adults and USD 5 to 30 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bite Bistro and Wine Bar

Things to do

  • 24-hour gym
  • Hot tub
  • Outdoor pool

Family friendly

  • Free area shuttle
  • In-room microwave
  • In-room refrigerator
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business centre
  • 6 meeting rooms
  • 6,600 square feet of conference space

Outdoors

  • Pool loungers
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift (107 centimetre wide door)
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 14 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 48-inch LCD TV with premium channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator
  • Wet bar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 5 to 10 for adults, and USD 5 to 30 for children
  • Self parking fee: USD 25 per night (in/out privileges)
  • Valet parking fee: USD 30 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Orlando Downtown Hotel
Crowne Plaza Hotel Orlando Downtown
Crowne Plaza Orlando Downtown
Crowne Plaza Orlando Downtown Hotel Orlando

Crowne Plaza Orlando - Downtown by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 453 out of 678 reviews
Rating 8 - Good. 111 out of 678 reviews
Rating 6 - Okay. 53 out of 678 reviews
Rating 4 - Poor. 20 out of 678 reviews
Rating 2 - Terrible. 41 out of 678 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service
Dee has always been very helpful and accommodating.
Stayed 3 nights in Dec 2025

8/10 Good

Sayed

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
The front desk people are great but the rooms are kinda weird it feels old and dirty
Stayed 1 night in Jan 2026

8/10 Good

Sayed

Liked: Cleanliness, staff & service, property conditions & facilities
Staffs were really nice and helpful but the property it self isn’t what it shows on the picture. The bal
Stayed 5 nights in Dec 2025

10/10 Excellent

Edward, Dunwoody

Stayed 2 nights in Dec 2025

10/10 Excellent

Selan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff were very friendly and the room was spotless. The shrimp pasta at the restaurant was absolutely delicious!
Stayed 2 nights in Dec 2025

10/10 Excellent

Burt, Bellaire

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Sharmara was awesome.
Stayed 2 nights in Dec 2025

10/10 Excellent

MICHAEL

Liked: Cleanliness
Stayed 3 nights in Dec 2025

10/10 Excellent

Jessica

Liked: Cleanliness, amenities, property conditions & facilities
Everything was simply Excellent!
Stayed 1 night in Dec 2025

10/10 Excellent

Marcus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in Dec 2025

8/10 Good

Benoit

Stayed 1 night in Dec 2025

4/10 Poor

Caleb

Travelled with family, Travelled with group
Disliked: Staff & service
It was average, not good or what is expected of "Crowne Plaza".
Stayed 1 night in Dec 2025

10/10 Excellent

Heidi

Stayed 1 night in Dec 2025

6/10 Okay

Irene

Stayed 2 nights in Dec 2025

10/10 Excellent

Aliesha

Liked: Cleanliness, staff & service, amenities
The room was very nice. Only issue I had were tiny black bugs in the kitchen area. Staff was nice & Lee who assisted me during valet sign up was extremely helpful. Will stay again even though I didn’t like the bugs…
Stayed 2 nights in Dec 2025

10/10 Excellent

Ciera

Stayed 1 night in Dec 2025

10/10 Excellent

ALFREDO

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect! Nice people and very clean !! Breakfast was excellent!!! I’ll come back. Thanks.
Stayed 2 nights in Dec 2025

10/10 Excellent

Benoit

Liked: Cleanliness
Oh yes
Stayed 1 night in Dec 2025

10/10 Excellent

Herbert

Liked: Cleanliness, property conditions & facilities
Great time
Stayed 1 night in Dec 2025

10/10 Excellent

Dawn

Travelled with group
Liked: Cleanliness, staff & service, amenities
Room spotless, bed so comfortable. The Bistro dinner was very good, good seasoning,although the salmon and the sirloin (requested medium rare) were both overcooked. The breakfast buffet had a nice assortment of food but…although we noticed the warming trays were at temps of 130 and 160, the eggs and sausage were not very warm at all. We were down to breakfast at 8:00 if that makes any difference to how long foods had been prepared. Feel the price of buffet at 22.00 was excessive. Nevertheless, it was a very nice stay. Nevertheless,
Stayed 1 night in Dec 2025

10/10 Excellent

Cindy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Crystal at check in was extremely nice warm and welcoming. She answered all my questions and made me feel like a valued customer.
Stayed 1 night in Dec 2025

10/10 Excellent

Jackeline

Liked: Cleanliness, staff & service
We only stayed for one night. The bed was super hard and even woke up with back pain and the toilet had a leak in the back. Other than that, the lobby was nice and clean and the room was very presentable.
Stayed 1 night in Dec 2025

10/10 Excellent

Matt

Stayed 1 night in Dec 2025

10/10 Excellent

Robbie

Liked: Cleanliness, staff & service, amenities
Friendly staff and great room!
Stayed 1 night in Dec 2025

6/10 Okay

Joshua

Stayed 1 night in Dec 2025

2/10 Terrible

Fitz- Morris

Stayed 1 night in Dec 2025