2/10 Terrible
Claudia
Travelled with family, Business traveller
5 May 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we first checked in we had problems. I used a first party Klarna for my payment, before we got to the hotel they’ve already taken $84 from my card, and denied that they did, even after showing them the charges. However, to make it short, eventually I went ahead and paid for our stay. When we got to the room, my daughter needed to used the bathroom room, she couldn’t because the toilet was filthy, they were dried poop on the inside not properly cleaned or wasn’t clean, then on the outside of the toilet was soiled, we were afraid to even stooped over to pee. We had two beds in our room, when my daughter went to lay down there was a roach crawling on the pillow. She jumped up looking for the roach only to find a few more dead ones in the corner of her bed. Unfortunately we we braved the night and stayed because it was too late for us to find another room. Reported the situation to the manager, we told him we would like to move to another room. They apologized and said if they have one available they would, but they would send someone to clean up this room. After an hour no one showed up to clean. On a second thought we decided to check out and get refunded. I would definitely not recommend anyone staying at this hotel. In addition to the filthy rooms, bathroom, some of the numbers on the hotels rooms were missing.
Claudia
Stayed 2 nights in May 2025
