2/10 Terrible
Scott
Travelled with family
8 Nov 2025
Disappointed by Unequal Treatment During Breakfast
During breakfast, my husband wasn’t feeling well, so I made a plate to bring up to our room. A staff member named Ernesto stopped me at the doorway, saying food wasn’t allowed outside the dining area. I understand there’s a small sign about that policy, but I personally saw at least twenty other guests taking plates to-go without being stopped.
What made it worse was that Ernesto stood in the doorway specifically to block me from getting to the elevators until I returned to my table. Once I sat down to comply, he left to refill food items — and during that same time, several guests walked right out with their plates and were not questioned.
I’m not sure why I was singled out, but it made me feel targeted and very uncomfortable. This is the first time anything like this has happened in all my years staying at Embassy Suites, which makes it even more disappointing.
Even the next morning when we went down for breakfast, we saw two guest heading in the elevator with their plates.
The sign was so small and not even facing the exit, very disappointing!
Scott
Stayed 3 nights in Nov 2025



















