Slight hiccup at the beginning of our stay, check-in got delayed by a few hours due to the battery dying in the digital lock to the property( i contacted owner who said she'd send handy men to fix it, they never came ), pool was cleaned a day after our check in. Host definitely needs a better means of communication, the once every 2 hours responses on the app don't help when trying to figure things out about the property, plus I never got added to the list for the week so Security gave me a hard time every time I needed re-entry into Solterra since I was not given a resort pass due to being unlisted, which also meant I was not allowed to use resort amenities (water slide, pool ,game room etc.) but OVERALL we had fun and enjoyed our stay, house was beautiful, we made it work.