4/10 Poor
Henry Aaron, Nassau
Travelled with family
25 Feb 2026
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
This was the first time in a very long time that I actually regretted booking a hotel. I was embarrassed that I selected the hotel for my family. The hotel felt old and dingy; in need of deep cleaning and upgrades. At nights, all the parking spaces are filled, and you have to take the risk of having to park in a non-designated parking spot.
Our room was dark, with no ceiling lights. Three light switches in the room controlled nothing. I figured they took the light fixtures out so you don't see the true state of the room. We wore slippers at all times so that we did not have to walk on the carpet. The absolute worst for me was when we discovered on our last night stay that the door lock on the room was not working. You can literally use the handle to open the door without putting in the keycard. We were petrified to discover this. I tried calling down to guest service to report the matter but no one was answering the phone. It was late and we were tired. In order to sleep we pushed the coffee table and sofa against the door to prevent anyone from coming in as we slept. It was the worst feeling ever. Even as we left the room in morning for check out, we tried the door handle again after closing the door. And again were horrified to see once again that the door opened without using the keycard. I did report the situation as we left and the guest agent was apologetic about the situation.
I do not often leave negative reviews, but in this case I feel compelled to warn others.
Henry Aaron
Stayed 2 nights in Feb 2026