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Universal's Helios Grand Hotel, a Loews Hotel

4.0 star property

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Photo gallery for Universal's Helios Grand Hotel, a Loews Hotel

Exterior
Property video
Rooftop terrace
Restaurant
Restaurant

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Hot tub
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
8505 S. Kirkman Road, Orlando, FL, 32819
  • Place, Universal Epic Universe
    ‪1 min walk‬
  • Place, Orange County Convention Center North
    ‪4 min drive‬
  • Place, Universal Studios Florida
    ‪7 min drive‬
  • Airport, Orlando, FL (MCO-Orlando Intl.)
    ‪18 min drive‬

Room options

View all photos for Club Level 2 Queen Beds (Dedicated Entrance to Epic Universe**)

In-room safe, desk, laptop workspace, iron/ironing board

Club Level 2 Queen Beds (Dedicated Entrance to Epic Universe**)

10.0 out of 10
Exceptional
(2 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Deluxe 2 Queen Beds (Dedicated Entrance to Epic Universe**)

In-room safe, desk, laptop workspace, iron/ironing board

Deluxe 2 Queen Beds (Dedicated Entrance to Epic Universe**)

  • 39 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Park View Deluxe 2 Queen Beds (Dedicated Entrance to Epic Universe**)

In-room safe, desk, laptop workspace, iron/ironing board

Park View Deluxe 2 Queen Beds (Dedicated Entrance to Epic Universe**)

  • 39 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Skyline View 2 Queen Beds (Dedicated Entrance to Epic Universe**)

In-room safe, desk, laptop workspace, iron/ironing board

Skyline View 2 Queen Beds (Dedicated Entrance to Epic Universe**)

10.0 out of 10
Exceptional
(3 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Park View How To Train Your Dragon Kids' Suite (Dedicated Entrance to Epic Universe**)

In-room safe, desk, laptop workspace, iron/ironing board

Park View How To Train Your Dragon Kids' Suite (Dedicated Entrance to Epic Universe**)

  • 51 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed, 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for How To Train Your Dragon Kids' Suite (Dedicated Entrance to Epic Universe**)

In-room safe, desk, laptop workspace, iron/ironing board

How To Train Your Dragon Kids' Suite (Dedicated Entrance to Epic Universe**)

  • 51 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed, 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Pool View 2 Queen Beds (Dedicated Entrance to Epic Universe**)

In-room safe, desk, laptop workspace, iron/ironing board

Pool View 2 Queen Beds (Dedicated Entrance to Epic Universe**)

8.6 out of 10
Excellent
(4 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Park View 1 King Bed (Dedicated Entrance to Epic Universe**)

In-room safe, desk, laptop workspace, iron/ironing board

Park View 1 King Bed (Dedicated Entrance to Epic Universe**)

  • 32 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Park View 2 Queen Beds (Dedicated Entrance to Epic Universe**)

In-room safe, desk, laptop workspace, iron/ironing board

Park View 2 Queen Beds (Dedicated Entrance to Epic Universe**)

10.0 out of 10
Exceptional
(15 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Celestial Suite (Dedicated Entrance to Epic Universe**)

Celestial Suite (Dedicated Entrance to Epic Universe**)

Celestial Suite (Dedicated Entrance to Epic Universe**)

  • 69 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Standard 2 Queen Beds (Dedicated Entrance to Epic Universe**)

In-room safe, desk, laptop workspace, iron/ironing board

Standard 2 Queen Beds (Dedicated Entrance to Epic Universe**)

9.6 out of 10
Exceptional
(27 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Mobility Accessible Deluxe 2 Queen w/ADA tub (Dedicated Entrance to Epic Universe**)

In-room safe, desk, laptop workspace, iron/ironing board

Mobility Accessible Deluxe 2 Queen w/ADA tub (Dedicated Entrance to Epic Universe**)

10.0 out of 10
Exceptional
(1 review)
  • 39 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Park View Deluxe Hearing Accessible 2 Queen Beds (Dedicated Entrance to Epic Universe**)

In-room safe, desk, laptop workspace, iron/ironing board

Park View Deluxe Hearing Accessible 2 Queen Beds (Dedicated Entrance to Epic Universe**)

  • 39 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Park View Hearing Accessible 2 Queen Beds (Dedicated Entrance to Epic Universe**)

In-room safe, desk, laptop workspace, iron/ironing board

Park View Hearing Accessible 2 Queen Beds (Dedicated Entrance to Epic Universe**)

  • 30 sq m
  • Sleeps 5
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Park View Club Level 2 Queen Beds (Dedicated Entrance to Epic Universe**)

In-room safe, desk, laptop workspace, iron/ironing board

Park View Club Level 2 Queen Beds (Dedicated Entrance to Epic Universe**)

  • 30 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds
  • Free Wi-Fi

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About this property

Universal's Helios Grand Hotel, a Loews Hotel

Along with 2 restaurants, this smoke-free hotel has an outdoor pool and 2 bars/lounges. Free WiFi in public areas and a free theme park shuttle are also provided. Additionally, a fitness center, a poolside bar, and a rooftop terrace are onsite.
Universal's Helios Grand Hotel, a Loews Hotel offers 500 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Accommodations offer separate sitting areas. 55-inch flat-screen televisions come with premium satellite channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Orlando hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, desk chairs, and phones. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.
During your stay at Universal's Helios Grand Hotel, a Loews Hotel, you're just a quick walk from Universal Epic Universe. Features include free WiFi in public areas and a free theme park shuttle, plus 2 restaurants.
  • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Drinking and dining options include 2 restaurants, a coffee shop, a poolside bar, and 2 bars/lounges
  • Cooked-to-order breakfast served daily for a fee
  • Valet parking and self parking available for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Services include a lifeguard on site, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a gym
  • Just a 1-minute drive from Universal Epic Universe and 5 minutes from Universal CityWalk
  • Free theme park shuttle service
Universal's Helios Grand Hotel, a Loews Hotel offers its guests an outdoor pool, a hot tub, and a fitness center. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces.

Event space at this hotel measures 3425 square feet (318 square meters) and includes conference space. A rooftop terrace, early theme park entry, and a vending machine are also featured at the business-friendly Universal's Helios Grand Hotel, a Loews Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Orlando hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 10:30 AM.
Flora Taverna - Onsite restaurant. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
Aurora Market - Onsite coffee shop. Guests can enjoy alfresco dining (weather permitting). Open daily.
Lotus Lagoon - This restaurant is located by the pool. Guests can enjoy drinks at the bar. Open daily.
Bar Helios - Onsite gastropub. Guests can enjoy alfresco dining (weather permitting). Open daily.
Flora Taverna's Lobby Bar - Onsite lobby lounge. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free theme park shuttle
  • Secured, covered parking on site (USD 36 per night)
  • Secured, covered valet parking on site (USD 45 per night; includes in/out privileges)
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:30 AM for a fee: USD 1 to 40 per person
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • Aurora Market
  • Bar Helios
  • Flora Taverna
  • Flora Taverna's Lobby Bar
  • Lotus Lagoon

Things to do

  • Arcade/game room
  • Early theme park entry
  • Gym
  • Hot tub
  • Outdoor pool
  • Shopping

Family friendly

  • Arcade/game room
  • Early theme park entry
  • Fenced pool
  • Free theme park shuttle
  • In-room cot
  • Laundry facilities
  • Lifeguards on site
  • Mini-fridge
  • Outdoor pool
  • Pool gate

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3,425 square feet of conference space

Outdoors

  • Garden
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 11 accessible parking spaces
  • Front entrance ramp
  • Lift (104 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)

More

  • 1 building
  • 10 floors
  • Built in 2025
  • Lifeguards
  • Mediterranean architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 39.38 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 1 to 40 per person
  • Covered self parking fee: USD 36 per night (in/out privileges)
  • Covered valet parking fee: USD 45 per night (in/out privileges)
  • Rollaway bed fee: USD 39.38 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival at the property.
**Valid theme park admission required
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 9:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Universal's Helios Grand Hotel A Loews Hotel
Universal's Helios Grand Hotel, A Loews Hotel Hotel
Universal's Helios Grand Hotel, A Loews Hotel Orlando
Universal's Helios Grand Hotel, A Loews Hotel Hotel Orlando

Universal's Helios Grand Hotel, a Loews Hotel Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 268 out of 320 reviews
Rating 8 - Good. 33 out of 320 reviews
Rating 6 - Okay. 13 out of 320 reviews
Rating 4 - Poor. 2 out of 320 reviews
Rating 2 - Terrible. 4 out of 320 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

OSMEL

Liked: Cleanliness
Amazing hotel ,perfect location, clean
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Rodrick

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel!
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very enjoyable stay- can’t wait to come back for another longer stay!
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Jeremiah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family had an absolute blast. Very clan and helpful staff with amazing views of the Epic park!
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Mildred

Liked: Cleanliness
The rooms we're very clean. The hospitality was awesome. Overall great experience.
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Debbie and John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so friendly and helpful.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Dexter

Liked: Cleanliness, staff & service, property conditions & facilities
It was great!
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, great staff and dining options.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Arlet

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Luxurious. All amenities new and preserved. Best part: it’s backyard is Epic Universe park.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, would highly recommend the Helios
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, amenities
Great room looking over the park. Fantastic hotel, well come again!!
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Gavan

Liked: Cleanliness, staff & service, property conditions & facilities
Crazy good for Epic Universe, fabulous hotel
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Richard

The hotel is fabulous
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a lovely pool and hot tub with a conveniently located bar and restaurant. The staff was very friendly. The food could be improved a notch.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Yakquelina

Liked: Cleanliness, amenities, property conditions & facilities
Great service beautiful property, spectacular view from the room.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Alanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived at 6:30 am and the front desk upgraded us to the park view, plus the room was ready and we didn’t have to store our luggage! Really beautiful at night! Access to the park was great. Pool was beautiful! Next time I will get two nights.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Jesse

Liked: Cleanliness, amenities, property conditions & facilities
Amazing staff: beautifully decorated interior. Restaurants, rooftop bar, and pool area are all well-designed
Stayed 8 nights in Jan 2026
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, excellent staff, great food!
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful and very accommodating! Beautiful hotel and the housekeeping was over the top! Attention to detail was above and beyond.
Stayed 4 nights in Mar 2026
Verified

8/10 Good

Steven

Liked: Cleanliness, staff & service, amenities
Staff lovely, room clean and nice. Park view amazing and direct access for early entry.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service
Great hotel if you are visiting Universal Epic, the hotel is impecable, beautiful, but a bit expensive.
Stayed 1 night in Jan 2026
Verified

2/10 Terrible

kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
the food and food options were terrible only bright soot was the staff
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

nadim

Liked: Cleanliness, staff & service, amenities
Excelente
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Yvonne

Liked: Cleanliness, amenities, property conditions & facilities
Everything was wonderful but the best part was the staff, every single person was just so welcoming, we have not experienced that in a long time. From the moment we pulled up until the moment we were leaving, everyone that worked there was such a pleasure.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities
What a great hotel. Beautiful, quiet rooms. The staff is amazing. Andrew checked us in and was so incredibly kind and helpful. We had an amazing time. Will come again.
Stayed 2 nights in Feb 2026