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Universal's Helios Grand Hotel, a Loews Hotel

4.0 star property

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Photo gallery for Universal's Helios Grand Hotel, a Loews Hotel

Exterior
Property video
Restaurant
Lobby
Restaurant

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Hot tub
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
8505 S. Kirkman Road, Orlando, FL, 32819
  • Place, Universal Epic Universe
    ‪1 min walk‬
  • Place, ICON Park
    ‪4 min drive‬
  • Place, The Orlando Eye
    ‪5 min drive‬
  • Airport, Orlando, FL (MCO-Orlando Intl.)
    ‪17 min drive‬

Room options

View all photos for Club Level 2 Queen Beds (Dedicated Entrance to Epic Universe**)

In-room safe, desk, laptop workspace, iron/ironing board

Club Level 2 Queen Beds (Dedicated Entrance to Epic Universe**)

  • Sleeps 5
  • 2 Queen Beds

View all photos for Deluxe 2 Queen Beds (Dedicated Entrance to Epic Universe**)

In-room safe, desk, laptop workspace, iron/ironing board

Deluxe 2 Queen Beds (Dedicated Entrance to Epic Universe**)

  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Park View Deluxe 2 Queen Beds (Dedicated Entrance to Epic Universe**)

In-room safe, desk, laptop workspace, iron/ironing board

Park View Deluxe 2 Queen Beds (Dedicated Entrance to Epic Universe**)

  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Skyline View 2 Queen Beds (Dedicated Entrance to Epic Universe**)

In-room safe, desk, laptop workspace, iron/ironing board

Skyline View 2 Queen Beds (Dedicated Entrance to Epic Universe**)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 5
  • 2 Queen Beds

View all photos for Park View How To Train Your Dragon Kids' Suite (Dedicated Entrance to Epic Universe**)

In-room safe, desk, laptop workspace, iron/ironing board

Park View How To Train Your Dragon Kids' Suite (Dedicated Entrance to Epic Universe**)

  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed, 2 Single Beds and 1 Double Sofa Bed

View all photos for How To Train Your Dragon Kids' Suite (Dedicated Entrance to Epic Universe**)

In-room safe, desk, laptop workspace, iron/ironing board

How To Train Your Dragon Kids' Suite (Dedicated Entrance to Epic Universe**)

  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed, 2 Single Beds and 1 Double Sofa Bed

View all photos for Pool View 2 Queen Beds (Dedicated Entrance to Epic Universe**)

In-room safe, desk, laptop workspace, iron/ironing board

Pool View 2 Queen Beds (Dedicated Entrance to Epic Universe**)

8.0 out of 10
Very good
(3 reviews)
  • Sleeps 5
  • 2 Queen Beds

View all photos for Park View 1 King Bed (Dedicated Entrance to Epic Universe**)

In-room safe, desk, laptop workspace, iron/ironing board

Park View 1 King Bed (Dedicated Entrance to Epic Universe**)

  • Sleeps 3
  • 1 King Bed

View all photos for Park View 2 Queen Beds (Dedicated Entrance to Epic Universe**)

In-room safe, desk, laptop workspace, iron/ironing board

Park View 2 Queen Beds (Dedicated Entrance to Epic Universe**)

10.0 out of 10
Exceptional
(10 reviews)
  • Sleeps 5
  • 2 Queen Beds

View all photos for Celestial Suite (Dedicated Entrance to Epic Universe**)

Celestial Suite (Dedicated Entrance to Epic Universe**)

Celestial Suite (Dedicated Entrance to Epic Universe**)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard 2 Queen Beds (Dedicated Entrance to Epic Universe**)

In-room safe, desk, laptop workspace, iron/ironing board

Standard 2 Queen Beds (Dedicated Entrance to Epic Universe**)

9.4 out of 10
Exceptional
(10 reviews)
  • Sleeps 5
  • 2 Queen Beds

View all photos for Mobility Accessible Deluxe 2 Queen w/ADA tub (Dedicated Entrance to Epic Universe**)

In-room safe, desk, laptop workspace, iron/ironing board

Mobility Accessible Deluxe 2 Queen w/ADA tub (Dedicated Entrance to Epic Universe**)

  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Park View Deluxe Hearing Accessible 2 Queen Beds (Dedicated Entrance to Epic Universe**)

In-room safe, desk, laptop workspace, iron/ironing board

Park View Deluxe Hearing Accessible 2 Queen Beds (Dedicated Entrance to Epic Universe**)

  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Park View Hearing Accessible 2 Queen Beds (Dedicated Entrance to Epic Universe**)

In-room safe, desk, laptop workspace, iron/ironing board

Park View Hearing Accessible 2 Queen Beds (Dedicated Entrance to Epic Universe**)

  • Sleeps 5
  • 2 Queen Beds

View all photos for Park View Club Level 2 Queen Beds (Dedicated Entrance to Epic Universe**)

In-room safe, desk, laptop workspace, iron/ironing board

Park View Club Level 2 Queen Beds (Dedicated Entrance to Epic Universe**)

  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds - Dedicated Entrance To Epic Universal

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds - Dedicated Entrance To Epic Universal

  • Sleeps 5

View all photos for Park View Deluxe 2 Queen Beds - Dedicated Entrance To Epic Universal

In-room safe, desk, laptop workspace, iron/ironing board

Park View Deluxe 2 Queen Beds - Dedicated Entrance To Epic Universal

  • Sleeps 5

View all photos for Park View Hearing Accessible 2 Queen Beds - Dedicated Entrance To Epic Universal

In-room safe, desk, laptop workspace, iron/ironing board

Park View Hearing Accessible 2 Queen Beds - Dedicated Entrance To Epic Universal

  • Sleeps 5

View all photos for Skyline View 2 Queen Beds - Dedicated Entrance To Epic Universal

In-room safe, desk, laptop workspace, iron/ironing board

Skyline View 2 Queen Beds - Dedicated Entrance To Epic Universal

  • Sleeps 5

View all photos for Park View Deluxe Hearing Accessible 2 Queen Beds - Dedicated Entrance To Epic Universe

In-room safe, desk, laptop workspace, iron/ironing board

Park View Deluxe Hearing Accessible 2 Queen Beds - Dedicated Entrance To Epic Universe

  • Sleeps 5

View all photos for Club Level 2 Queen Beds -Dedicated Entrance To Epic Universal

In-room safe, desk, laptop workspace, iron/ironing board

Club Level 2 Queen Beds -Dedicated Entrance To Epic Universal

  • Sleeps 5

View all photos for Park View 1 King Bed - Dedicated Entrance To Epic Universe

Combined shower/bathtub, free toiletries, hair dryer, towels

Park View 1 King Bed - Dedicated Entrance To Epic Universe

  • Sleeps 3

View all photos for Park View Club Level 2 Queen Beds - Dedicated Entrance To Epic Universal

In-room safe, desk, laptop workspace, iron/ironing board

Park View Club Level 2 Queen Beds - Dedicated Entrance To Epic Universal

  • Sleeps 5

View all photos for Park View 2 Queen Beds - Dedicated Entrance To Epic Universal

In-room safe, desk, laptop workspace, iron/ironing board

Park View 2 Queen Beds - Dedicated Entrance To Epic Universal

  • Sleeps 5

View all photos for Celestial Suite - Dedicated Entrance To Epic Universal

In-room safe, desk, laptop workspace, iron/ironing board

Celestial Suite - Dedicated Entrance To Epic Universal

  • Sleeps 3

View all photos for 2 Queen Beds Room With Pool View - Dedicated Entrance To Epic Universal

In-room safe, desk, laptop workspace, iron/ironing board

2 Queen Beds Room With Pool View - Dedicated Entrance To Epic Universal

  • Sleeps 5

View all photos for How To Train Your Dragon Kids&Apos Suite - Dedicated Entrance To Epic Universal

In-room safe, desk, laptop workspace, iron/ironing board

How To Train Your Dragon Kids&Apos Suite - Dedicated Entrance To Epic Universal

  • Sleeps 4

View all photos for Park View How To Train Your Dragon Kids&Apos Suite -Dedicated Entrance To Epic Universe

In-room safe, desk, laptop workspace, iron/ironing board

Park View How To Train Your Dragon Kids&Apos Suite -Dedicated Entrance To Epic Universe

  • Sleeps 5

View all photos for Deluxe Room-2 Queen Beds - Dedicated Entrance To Epic Universal

In-room safe, desk, laptop workspace, iron/ironing board

Deluxe Room-2 Queen Beds - Dedicated Entrance To Epic Universal

  • Sleeps 5

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About this property

Universal's Helios Grand Hotel, a Loews Hotel

Mediterranean hotel with 2 restaurants and bars
Along with 2 restaurants, this smoke-free hotel has an outdoor pool and 2 bars/lounges. Free WiFi in public areas and a free theme park shuttle are also provided. Additionally, a fitness center, a poolside bar, and a rooftop terrace are onsite.
Universal's Helios Grand Hotel, a Loews Hotel offers 500 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Accommodations offer separate sitting areas. 55-inch flat-screen televisions come with premium satellite channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Orlando hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, desk chairs, and phones. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.
During your stay at Universal's Helios Grand Hotel, a Loews Hotel, you're just a quick walk from Universal Epic Universe. Features include free WiFi in public areas and a free theme park shuttle, plus 2 restaurants.
  • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Drinking and dining options include 2 restaurants, a coffee shop, a poolside bar, and 2 bars/lounges
  • Cooked-to-order breakfast served daily for a fee
  • Valet parking and self parking available for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Services include a lifeguard on site, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a gym
  • Just a 1-minute drive from Universal Epic Universe and 5 minutes from Universal CityWalk
  • Free theme park shuttle service
Universal's Helios Grand Hotel, a Loews Hotel offers its guests an outdoor pool, a hot tub, and a fitness center. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces.

Event space at this hotel measures 3425 square feet (318 square meters) and includes conference space. A rooftop terrace, early theme park entry, and a vending machine are also featured at the business-friendly Universal's Helios Grand Hotel, a Loews Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Orlando hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 10:30 AM.
Flora Taverna - Onsite restaurant. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
Aurora Market - Onsite coffee shop. Guests can enjoy alfresco dining (weather permitting). Open daily.
Lotus Lagoon - This restaurant is located by the pool. Guests can enjoy drinks at the bar. Open daily.
Bar Helios - Onsite gastropub. Guests can enjoy alfresco dining (weather permitting). Open daily.
Flora Taverna's Lobby Bar - Onsite lobby lounge. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free theme park shuttle
  • Secured, covered parking on site (USD 36 per night)
  • Secured, covered valet parking on site (USD 45 per night; includes in/out privileges)
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:30 AM for a fee: USD 1 to 40 per person
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • Aurora Market
  • Bar Helios
  • Flora Taverna
  • Flora Taverna's Lobby Bar
  • Lotus Lagoon

Things to do

  • Arcade/game room
  • Early theme park entry
  • Gym
  • Hot tub
  • Outdoor pool
  • Shopping

Family friendly

  • Arcade/game room
  • Early theme park entry
  • Fenced pool
  • Free theme park shuttle
  • In-room cot
  • Laundry facilities
  • Lifeguards on site
  • Mini-fridge
  • Outdoor pool
  • Pool gate

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3,425 square feet of conference space

Outdoors

  • Garden
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 11 accessible parking spaces
  • Front entrance ramp
  • Lift (104 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)

More

  • 1 building
  • 10 floors
  • Built in 2025
  • Lifeguards
  • Mediterranean architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 39.38 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 1 to 40 per person
  • Covered self parking fee: USD 36 per night (in/out privileges)
  • Covered valet parking fee: USD 45 per night (in/out privileges)
  • Rollaway bed fee: USD 39.38 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Front desk staff will greet guests on arrival at the property.
**Valid theme park admission required
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 9:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Universal's Helios Grand Hotel A Loews Hotel
Universal's Helios Grand Hotel, A Loews Hotel Hotel
Universal's Helios Grand Hotel, A Loews Hotel Orlando
Universal's Helios Grand Hotel, A Loews Hotel Hotel Orlando

Universal's Helios Grand Hotel, a Loews Hotel Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 106 out of 130 reviews
Rating 8 - Good. 16 out of 130 reviews
Rating 6 - Okay. 6 out of 130 reviews
Rating 4 - Poor. 1 out of 130 reviews
Rating 2 - Terrible. 1 out of 130 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

10/10

Property conditions & facilities

Reviews

10/10 Excellent

Ken

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The management at Helios Hotel at Universal accommodated me WHEN EXPEDIA WOULD NOT! EXPEDIA SENT ME CONFIRMATION OF A RESERVATION WHICH THE HOTEL NEVER RECEIVED!! When I arrived there was no reservation. Hotel staff called Expedia and they would not speak with them. I called Expedia who continued to claim there was a reservation after contacting an intermediate vendor they called RES. Neither Expedia nor this intermediate business partner would agree to speak to the Helios management to assist. I repeatedly asked to speak with a supervisor at Expedia but was told no.. that he or she would simply tell me the same thing. I am back from my trip now and plan to take this up with a local news station! Universal management could hardly believe what they had heard through my speaker phone conversation with Expedia so they provided me a room with park views and other club privileges at half the price.
Stayed 3 nights in Oct 2025

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful new hotel with very clean and comfortable rooms. Worth paying for the Park view to see the fountain show at night- great location and so easy to enter the park
Stayed 2 nights in Oct 2025

10/10 Excellent

james

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel with amazing views of the park great staff super friendly
Stayed 1 night in Oct 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, excellent staff, great food!
Stayed 2 nights in Oct 2025

10/10 Excellent

Yonathan

Liked: Cleanliness, amenities
Great time great service
Stayed 2 nights in Oct 2025

10/10 Excellent

Doran

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fantastic new hotel with its own entrance to the new Epic Universe theme park - rooms are modern fresh and full of impressive tech,park view rooms are extra special a must have for a first visit!
Stayed 2 nights in Sep 2025

10/10 Excellent

Daniela De Oliveira Santos

Liked: Cleanliness, staff & service, property conditions & facilities
All perfect!
Stayed 2 nights in Sep 2025

10/10 Excellent

Neil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

CHRISTINE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel! Clean, updated, and friendly staff.
Stayed 1 night in Sep 2025

10/10 Excellent

Jennifer Korakot

Stayed 2 nights in Sep 2025

10/10 Excellent

Darian, Naples

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and easy way to get in and out of epic universe. Expensive but worth it for the convenience.
Stayed 2 nights in Sep 2025

10/10 Excellent

Jeannette

Stayed 2 nights in Sep 2025

10/10 Excellent

Ray

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Ricardo

Stayed 2 nights in Sep 2025

6/10 Okay

keelie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The best part of this hotel is the room with a view of Epic, fantastic! The hotel itself is quite small, felt cramped in the lobby and bar area. The roof top bar is really nice but unless you have an outside seat there is no view of the park, plus the menu was limited, nothing plant based, GF etc.
View from our room
Stayed 1 night in Sep 2025

10/10 Excellent

pierre

Stayed 2 nights in Sep 2025

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful luxury hotel, with an amazing park view.
Stayed 2 nights in Sep 2025

8/10 Good

Srinivas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros Very convenient if you want to visit and spend time in epic universe. Good shuttle service to other universal parks as well. Cons They should atleast provide water bottles for guests during check in or ensure the room has couple of water bottles. Rooms are not that luxurious considering the high prices that they are charging.
Stayed 2 nights in Aug 2025

8/10 Good

Claire

Travelled with family
Liked: Cleanliness, property conditions & facilities
Lovely hotel and great perk for early entry to Epic Universe. We had Hotels.com vouchers otherwise I wouldn’t pay the nightly rate as I just didn’t feel this was worth the £500/£600 per night price tag. The hotel was nice, clean but pricey.
Stayed 1 night in Aug 2025

10/10 Excellent

Sherri, Point Pleasant

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a new hotel. It is expensive but convenient to the new Epic Universal Studios. Dining options are limited in the hotel itself, menu in the restaurant is not the best for kids or traditional meals. Beautiful hotel though and it will stay busy due to the proximity of the park.
Stayed 2 nights in Aug 2025

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome location allowing early entry straight into Epic Universe. Beautifully furnished, comfortable room allowing us an amazing view over the park to watch the fountain show at park closing. V friendly staff. Loved every second of our stay ⭐️⭐️⭐️⭐️⭐️
Stayed 1 night in Aug 2025

10/10 Excellent

Aletta

Liked: Cleanliness, staff & service, property conditions & facilities
The location makes it worth every penny.
Stayed 3 nights in Aug 2025

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

8/10 Good

Vilaiphone

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025