2/10 Terrible
Natalya
Travelled with group
24 Sept 2025
Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
Do yourself a favor and book another hotel !
After coming from one of the 5 stars ⭐️ hotel as Intercontinental to this chaos with deceiving advertising pictures, since it’s still a new hotel was a shock.
Before we even begin, first of all, two rooms were booked thought hotels.com which we are a platinum highest level travelers members and asked through several emails questions about our rooms, spa and other pre arrival concerns, but absolutely zero responses!
During two months of sending 3 emails , was one short response, we busy and respond you when we can, wait, what? Are you serious? That’s already was alarming, but deceiving pictures and prepayment 5 months ahead kept us still trying this place.
Started with long reception lines, no help or any greeting or guide downstairs, lobby full of people , no sofas no seat , more looked like a train station, long lines, rude stuff at front desk!
Any questions we asked, answer was no!
No early check in, even as Platinum member that’s not case ( they had excuse to every answer), no late check out, breakfast , lunch and dinner doesn’t belong to hotel and separate company operate!
🤣A total disaster!
Stuff barely speaks English and most employees not even Japanese, but international from
Third World countries, who don’t have manners , nor know how to how to help at all!
No managers, no one’s responds your emails, no one even pick ups phone! All constantly breaks ! Very frustrating! Do your self a huge favor and avoid this hotel!!!
We warn you!
Natalya
Stayed 5 nights in Sep 2025
