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Mercure Tokyu Stay Osaka Namba

4.0 star property

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Photo gallery for Mercure Tokyu Stay Osaka Namba

Suite, 2 Single Beds
Premium Twin Room, 2 Single Beds
Suite, 2 Single Beds
Suite, 2 Single Beds
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Gym
  • Breakfast available
  • 24/7 front desk
  • Laundry
  • Air conditioning

Explore the area

Map
2 Chome-2-4 Nishishinsaibashi, Chuo Ward, Osaka, Osaka, 5420086
  • Dotonbori
    ‪1 min walk‬
  • Tsutenkaku Tower
    ‪2 min drive‬
  • Kyocera Dome Osaka
    ‪3 min drive‬
  • Osaka (KIX-Kansai Intl.)
    ‪47 min drive‬

Room options

View all photos for Deluxe Twin Room, Corner (with Washing Machine)

Deluxe Twin Room, Corner (with Washing Machine)

Deluxe Twin Room, Corner (with Washing Machine)

8.4 out of 10
Very good
(5 reviews)
  • 31 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Superior Twin Room, 2 Single Beds (with Washing Machine)

Superior Twin Room, 2 Single Beds (with Washing Machine)

Superior Twin Room, 2 Single Beds (with Washing Machine)

9.0 out of 10
Wonderful
(4 reviews)
  • 25 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Family Room (Privilege, with Washing Machine)

Family Room (Privilege, with Washing Machine)

Family Room (Privilege, with Washing Machine)

9.4 out of 10
Exceptional
(3 reviews)
  • 41 sq m
  • Sleeps 7
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Premium Twin Room, 2 Single Beds

Premium Twin Room, 2 Single Beds

Premium Twin Room, 2 Single Beds

  • 37 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

9.8 out of 10
Exceptional
(7 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Twin Room, 2 Single Beds (Privilege, with Washing Machine)

Twin Room, 2 Single Beds (Privilege, with Washing Machine)

Twin Room, 2 Single Beds (Privilege, with Washing Machine)

  • 26 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

9.0 out of 10
Wonderful
(10 reviews)
  • 23 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Suite, 2 Single Beds

Suite, 2 Single Beds

Suite, 2 Single Beds

  • 54 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Twin Room (with Washing Machine)

Deluxe Twin Room (with Washing Machine)

Deluxe Twin Room (with Washing Machine)

9.0 out of 10
Wonderful
(7 reviews)
  • 30 sq m
  • Sleeps 6
  • 2 Twin Beds

View all photos for Superior Room, 1 Queen Bed (with Washing Machine)

Superior Room, 1 Queen Bed (with Washing Machine)

Superior Room, 1 Queen Bed (with Washing Machine)

  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Accessible Twin Room, Non Smoking

Accessible Twin Room, Non Smoking

Accessible Twin Room, Non Smoking

  • 30 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Room, 1 Queen Bed (Privilege, with Washing Machine)

Room, 1 Queen Bed (Privilege, with Washing Machine)

Room, 1 Queen Bed (Privilege, with Washing Machine)

9.0 out of 10
Wonderful
(2 reviews)
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed

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About this property

Mercure Tokyu Stay Osaka Namba

Hotel with a restaurant, a quick walk to Dotonbori
Along with a restaurant, this smoke-free hotel has a 24-hour fitness center and a microwave in a common area. WiFi in public areas is free. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite. Housekeeping is available on request.
Mercure Tokyu Stay Osaka Namba offers 288 air-conditioned accommodations with safes and complimentary bottled water. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Bathrooms include slippers, bidets, hair dryers, and toothbrushes and toothpaste. Housekeeping is offered on request and irons/ironing boards can be requested.
Recreational amenities at the hotel include a 24-hour fitness center.
Our customers tell us they can't get enough of Mercure Tokyu Stay Osaka Namba's great location. During your stay, you're just a quick walk from Dotonbori. Features include free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free WiFi (speed: 25+ Mbps)
  • Enjoy a bite to eat at the buffet restaurant
  • Buffet breakfast served daily for a fee
  • Amenities include a front-desk safe, laundry facilities, and an elevator
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the location and the helpful staff
  • Just a 3-minute walk from Dotonbori and 11 minutes by foot from Namba Grand Kagetsu Theater
There's a restaurant on site. WiFi is free in public spaces. Mercure Tokyu Stay Osaka Namba also features a 24-hour fitness center, laundry facilities, and dry cleaning/laundry services.

This 4-star Osaka hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:00 AM.
CENTRE M(サントル エム) - This buffet restaurant serves breakfast, lunch, and light fare.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: JPY 2,750 for adults and JPY 2,750 for children
  • A restaurant

Restaurants on site

  • CENTRE M(サントル エム)

Things to do

  • 24-hour gym
  • Billiards/pool table
  • Shopping

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchairs on site

More

  • 1 building
  • 18 floors
  • Built in 2022
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 1:00 AM
Minimum check-in age: 20

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-300 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 7,000. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 2750 for adults and JPY 2750 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

Mercure Tokyu Stay Osaka Namba Hotel
Mercure Tokyu Stay Osaka Namba Osaka
Mercure Tokyu Stay Osaka Namba Hotel Osaka

Mercure Tokyu Stay Osaka Namba Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 199 out of 341 reviews
Rating 8 - Good. 96 out of 341 reviews
Rating 6 - Okay. 37 out of 341 reviews
Rating 4 - Poor. 8 out of 341 reviews
Rating 2 - Terrible. 1 out of 341 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Danni

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was such a great locaiton, very walkable and convenient to both Dotonbori, Namba, Shinsaibashi & Orange Street. Only downside was how dark the room was but I understand this was the contemporary vibe!
Stayed 4 nights in Apr 2025

10/10 Excellent

Nitika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel and the location was perfect. Staff was great and very helpful as well.
Stayed 4 nights in Apr 2025

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous Hotel

Beautiful hotel very close to Dotonburi . Staff very friendly, hotel spotless and rooms were very clean . Would recommend this hotel
Stayed 1 night in Apr 2025

10/10 Excellent

JIMMY

Liked: Amenities
Nice
Stayed 7 nights in Mar 2025

6/10 Okay

Denise

Liked: Cleanliness, staff & service, property conditions & facilities

Okay stay, excellent location

Room seemed spacious but due to the poor layout and furniture placement actually had very little space for 2 luggages that were even carry on sized. Also the in-room fridge regularly let out knocking noises throughout the night and was difficult to ignore. Staff was very professional and friendly though.
Stayed 2 nights in Apr 2025

10/10 Excellent

Anabella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Totally Recommend!!!

Staff attention is excellent. Location is perfect. There are so many places to eat and shop. It is so secure to walk around. Train station is close by, Dotonbori is 3minutes away on foot. Namba is super close. You will be well connected. There is a combini right at the corner. Having the wash machine inside the room was the most convenient everrrr. Loved our stay in general. Would love to come back here.
Stayed 5 nights in Apr 2025

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

8/10 Good

Iurie, ST IVES

Travelled with family
Liked: Amenities, property conditions & facilities
Stayed at this hotel on our recent family trip to Osaka. Overall this hotel is good and I would easily recommend staying there if someone were looking for recommendations. However we did have some general comments. Lighting in the rooms was low. I get the cool vibe, but it is not practical and after 6 days stay I was getting a bit frustrated with not being able to add more light to the room. Friday and Saturday nights were super load! This is not to say that this is something that hotel caused or will be able to fix. The area is a party district and motorcycles fly past at 2-3am. All other nights were OK. Housekeeping on a few occasions didn’t replenish our coffee pods, and we had to get reception to bring some more, which they promptly resolved, so no complaints there. Hotel located right in the centre of everything! Which is amazing. So many options to eat, go for walks, shopping etc. really convenient and is located close by to a train station. Non many people at the hotel speak English, so we struggled sometimes with getting advice. On one occasion we asked what would be the best way to get to Kansai Airport from the hotel and were given options but never told that purchasing tickets before 7am from bus terminal cannot be done using a credit card. Before 7am ‘only cash’ registers were available. I would assume that hotel staff working for an international hotel chain would be a bit more aware of local systems as they would be asked same question multiple times.
Stayed 6 nights in Apr 2025

8/10 Good

Mark Anchor

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Decent space with a lot of accommodations unfortunately very dark hotel. Very weak on Lighting.
Stayed 5 nights in Apr 2025

8/10 Good

anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2025

8/10 Good

Celestine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic location

Location is fantastic. Just directly across the busy Shinsabashi shopping street and Glico man. Also just 3 mins walk to the biggest 24hrs Don DONKI. Surrounded by many eateries. However dislike the housekeeping policy which you have to stick one of 3 signs - Don not disturb, limited housekeeping which means only change towel and trash, or full housekeeping daily before 11am. It’s our relaxing holiday so we usually sleep late and will wake up late and we’ll leave room 12-1pm, which means can’t do full housekeeping. I find it ridiculous to make people leave room by 11am if want full housekeeping service. It’s a holiday and felt restricted. During my stay, they have just upgraded the tv to have extension channels such as Netflix, Disney, and YouTube which is wonderful, otherwise just Japanese channels and Fox News for English only. Front desk staffs are helpful and able speak fluent English. Room is good size and love the bathrobe and shower. Pillows are flat which need to improve. Overall pleasant stay.
Stayed 9 nights in Apr 2025

8/10 Good

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Metro pretty close. Beds were on the softer side.
Stayed 3 nights in Mar 2025

10/10 Excellent

William

Stayed 3 nights in Apr 2025

6/10 Okay

RASHED

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The best thing is that the location is perfect because everything is close by. Other than that, the bed is not confutable, very noisy at night and I wish there is option for the AC that keeping it on other than auto.
Stayed 5 nights in Apr 2025

10/10 Excellent

Cody

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Shafia

Liked: Cleanliness, staff & service, property conditions & facilities
Very accessible and staff was very friendly and helpful
Stayed 9 nights in Feb 2025

6/10 Okay

ST

Travelled with partner
Disliked: Cleanliness
Toilet smells of urine, asked to clean but did not do a good job and it still smells. Room is dusty (keep sneezing when in the room) The entire property is dark (not bright) hence plenty of spot lights which make the eyes discomfort (too glaring)
Stayed 5 nights in Mar 2025

10/10 Excellent

Hayden

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient location
Stayed 3 nights in Mar 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Was more of a 4/5star than a 3 . Perfectly located fir all the nightlife and sights
Stayed 3 nights in Mar 2025

10/10 Excellent

Jack

Stayed 4 nights in Mar 2025

10/10 Excellent

Eneraldo, Los Angeles

Stayed 2 nights in Mar 2025

10/10 Excellent

Viet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super well situated. Near lots of shopping and restaurant. The hotel has also a cool vibe to it. I recommend this hotel.
Stayed 3 nights in Mar 2025

10/10 Excellent

Christopher

Stayed 2 nights in Mar 2025

10/10 Excellent

Brock and Mel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly place property for exploring Osaka! The room was great… the staff even suggested to send our luggage to the airport for us so we didn’t have to lug it around on trains etc. highly recommend this spot
Stayed 3 nights in Mar 2025

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities
Small room in busy area with lots of good restaurants. Easy walk from station.
Stayed 5 nights in Mar 2025