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Oriental Hotel Universal City

4.0 star property

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Photo gallery for Oriental Hotel Universal City

Property entrance
In-room safe, blackout curtains, iron/ironing board, free WiFi
Reception
Lobby
Daily buffet breakfast (JPY 3300 per person)

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking available
  • 24/7 front desk
  • Housekeeping
  • Air conditioning

Explore the area

View in a map
6-chome-2-78 Shimaya, Konohana, Osaka, Osaka, 554-0024
  • Place, Universal Studios Japan
    ‪3 min walk‬
  • Place, Osaka Aquarium Kaiyukan
    ‪3 min drive‬
  • Place, Kyocera Dome Osaka
    ‪6 min drive‬
  • Airport, Osaka (KIX-Kansai Intl.)
    ‪48 min drive‬

Room options

View all photos for Moderate Double Room, Non Smoking(for 1-2 people) with Welcome Lounge Access

In-room safe, blackout curtains, iron/ironing board, free WiFi

Moderate Double Room, Non Smoking(for 1-2 people) with Welcome Lounge Access

8.0 out of 10
Very good
(13 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Moderate Twin Room, Non Smoking(for 1-2 people) with Welcome Lounge Access

In-room safe, blackout curtains, iron/ironing board, free WiFi

Moderate Twin Room, Non Smoking(for 1-2 people) with Welcome Lounge Access

9.0 out of 10
Wonderful
(9 reviews)
  • 27 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Moderate Twin Room, Non Smoking(for 3 people) with Welcome Lounge Access

In-room safe, blackout curtains, iron/ironing board, free WiFi

Moderate Twin Room, Non Smoking(for 3 people) with Welcome Lounge Access

9.0 out of 10
Wonderful
(4 reviews)
  • 27 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Trundle Bed

View all photos for Family Room, Non Smoking(for 7 people) with Welcome Lounge Access

In-room safe, blackout curtains, iron/ironing board, free WiFi

Family Room, Non Smoking(for 7 people) with Welcome Lounge Access

  • 54 sq m
  • Sleeps 7
  • 4 Twin Beds, 2 Twin Trundle Beds and 1 Twin Sofa Bed

View all photos for Family Room, Non Smoking(for 6 people) with Welcome Lounge Access

In-room safe, blackout curtains, iron/ironing board, free WiFi

Family Room, Non Smoking(for 6 people) with Welcome Lounge Access

  • 54 sq m
  • Sleeps 6
  • 4 Twin Beds and 2 Twin Trundle Beds

View all photos for Family Room, Non Smoking(for 5 people) with Welcome Lounge Access

In-room safe, blackout curtains, iron/ironing board, free WiFi

Family Room, Non Smoking(for 5 people) with Welcome Lounge Access

8.8 out of 10
Excellent
(5 reviews)
  • 54 sq m
  • Sleeps 5
  • 4 Twin Beds and 1 Twin Trundle Bed

View all photos for Superior Twin Room, Non Smoking(for 1-3 people) with Welcome Lounge Access

In-room safe, blackout curtains, iron/ironing board, free WiFi

Superior Twin Room, Non Smoking(for 1-3 people) with Welcome Lounge Access

9.0 out of 10
Wonderful
(14 reviews)
  • 27 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Deluxe Triple Room, Non Smoking(for 5 people) with Welcome Lounge Access

In-room safe, blackout curtains, iron/ironing board, free WiFi

Deluxe Triple Room, Non Smoking(for 5 people) with Welcome Lounge Access

9.4 out of 10
Exceptional
(9 reviews)
  • 35 sq m
  • Sleeps 5
  • 3 Twin Beds, 1 Twin Trundle Bed and 1 Twin Sofa Bed

View all photos for Deluxe Triple Room, Non Smoking(for 4 people) with Welcome Lounge Access

In-room safe, blackout curtains, iron/ironing board, free WiFi

Deluxe Triple Room, Non Smoking(for 4 people) with Welcome Lounge Access

8.0 out of 10
Very good
(1 review)
  • 35 sq m
  • Sleeps 4
  • 3 Twin Beds and 1 Twin Trundle Bed

View all photos for Deluxe Triple Room, Non Smoking(for 1-3 people) with Welcome Lounge Access

In-room safe, blackout curtains, iron/ironing board, free WiFi

Deluxe Triple Room, Non Smoking(for 1-3 people) with Welcome Lounge Access

  • 35 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Premier Twin Room, Non Smoking(for 3 people) with Welcome Lounge Access

In-room safe, blackout curtains, iron/ironing board, free WiFi

Premier Twin Room, Non Smoking(for 3 people) with Welcome Lounge Access

  • 54 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Trundle Bed

View all photos for Premier Twin Room, Non Smoking(for 1-2 people) with Welcome Lounge Access

In-room safe, blackout curtains, iron/ironing board, free WiFi

Premier Twin Room, Non Smoking(for 1-2 people) with Welcome Lounge Access

  • 54 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Twin Room, Non Smoking(for 4 people) with Welcome Lounge Access

In-room safe, blackout curtains, iron/ironing board, free WiFi

Superior Twin Room, Non Smoking(for 4 people) with Welcome Lounge Access

9.0 out of 10
Wonderful
(50 reviews)
  • 27 sq m
  • Sleeps 4
  • 1 Queen Bed, 1 Twin Bed and 1 Twin Trundle Bed

View all photos for Moderate Twin Room, Non Smoking(for 4 people) with Welcome Lounge Access

In-room safe, blackout curtains, iron/ironing board, free WiFi

Moderate Twin Room, Non Smoking(for 4 people) with Welcome Lounge Access

8.6 out of 10
Excellent
(26 reviews)
  • 27 sq m
  • Sleeps 4
  • 2 Twin Beds, 1 Twin Trundle Bed and 1 Twin Sofa Bed

View all photos for Premier Twin Room, Non Smoking(for 5 people) with Welcome Lounge Access

In-room safe, blackout curtains, iron/ironing board, free WiFi

Premier Twin Room, Non Smoking(for 5 people) with Welcome Lounge Access

  • 54 sq m
  • Sleeps 5
  • 2 Twin Beds, 2 Twin Trundle Beds and 1 Twin Sofa Bed

View all photos for Premier Twin Room, Non Smoking(for 4 people) with Welcome Lounge Access

In-room safe, blackout curtains, iron/ironing board, free WiFi

Premier Twin Room, Non Smoking(for 4 people) with Welcome Lounge Access

8.0 out of 10
Very good
(1 review)
  • 54 sq m
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Trundle Beds

View all photos for Family Room, Non Smoking(for 8 people) with Welcome Lounge Access

In-room safe, blackout curtains, iron/ironing board, free WiFi

Family Room, Non Smoking(for 8 people) with Welcome Lounge Access

8.0 out of 10
Very good
(1 review)
  • 54 sq m
  • Sleeps 8
  • 4 Twin Beds, 2 Twin Trundle Beds and 2 Twin Sofa Beds

View all photos for Deluxe Triple Room, Non Smoking(for 6 people) with Welcome Lounge Access

In-room safe, blackout curtains, iron/ironing board, free WiFi

Deluxe Triple Room, Non Smoking(for 6 people) with Welcome Lounge Access

10.0 out of 10
Exceptional
(2 reviews)
  • 35 sq m
  • Sleeps 6
  • 3 Twin Beds, 1 Twin Trundle Bed and 2 Twin Sofa Beds

View all photos for [Birthday/Anniversary] Moderate Double Room, Non Smoking(for 1-2 people) with Welcome Lounge Access

In-room safe, blackout curtains, iron/ironing board, free WiFi

[Birthday/Anniversary] Moderate Double Room, Non Smoking(for 1-2 people) with Welcome Lounge Access

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 Double Bed

View all photos for [Birthday/Anniversary] Superior Twin Room, Non Smoking(for 4 people) with Welcome Lounge Access

In-room safe, blackout curtains, iron/ironing board, free WiFi

[Birthday/Anniversary] Superior Twin Room, Non Smoking(for 4 people) with Welcome Lounge Access

  • Sleeps 4
  • 1 Queen Bed, 1 Twin Bed and 1 Twin Trundle Bed

View all photos for [Birthday/Anniversary] Superior Twin Room, Non Smoking(for 1-3 people) with Welcome Lounge Access

In-room safe, blackout curtains, iron/ironing board, free WiFi

[Birthday/Anniversary] Superior Twin Room, Non Smoking(for 1-3 people) with Welcome Lounge Access

  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for [Non-smoking]Moderate Double Room

In-room safe, blackout curtains, iron/ironing board, free WiFi

[Non-smoking]Moderate Double Room

  • Sleeps 2

View all photos for [Non-smoking] Deluxe Triple

In-room safe, blackout curtains, iron/ironing board, free WiFi

[Non-smoking] Deluxe Triple

  • Sleeps 6

View all photos for [Non-smoking]Superior Twin Room

In-room safe, blackout curtains, iron/ironing board, free WiFi

[Non-smoking]Superior Twin Room

  • Sleeps 4

View all photos for [Non-smoking] Premier Twin

In-room safe, blackout curtains, iron/ironing board, free WiFi

[Non-smoking] Premier Twin

  • Sleeps 4

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Property entrance
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About this property

Oriental Hotel Universal City

Hotel with a restaurant, a quick walk to Universal Studios Japan
This smoke-free hotel features a restaurant, a snack bar/deli, and self parking. Free WiFi in public areas and a free manager's reception are also provided. Additionally, coffee/tea in a common area, a microwave in a common area, and a 24-hour front desk are onsite. Change of towels is available on request.
Oriental Hotel Universal City offers 330 air-conditioned accommodations with safes and slippers. 49-inch Smart televisions come with digital channels and Netflix.

Bathrooms include bathtubs or showers, bidets, toilets with an electronic bidet, and complimentary toiletries. This Osaka hotel provides complimentary wireless Internet access. Additionally, rooms include hair dryers and blackout drapes/curtains. In-room massages, irons/ironing boards, and change of towels can be requested. Housekeeping is provided daily.

Our customers tell us they can't get enough of the helpful staff at Oriental Hotel Universal City. During your stay, you're just a quick walk from Universal Studios Japan. Free WiFi in public areas, a free manager's reception, and a restaurant are available.
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Amenities include a front-desk safe, locker space, and an elevator
  • Guests have great things to say about the clean accommodations and the helpful staff
  • Just a 3-minute walk from Universal Studios Japan and 6 minutes by car from Osaka Aquarium Kaiyukan
Along with a restaurant, there's a snack bar/deli on site. A free manager's reception is offered daily. Public spaces have free WiFi. A vending machine, tour/ticket assistance, and coffee/tea in a common area are also featured at Oriental Hotel Universal City. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Osaka hotel is smoke free.

The hotel hosts a free manager's reception daily.
Oriental Hotel Universal City has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (JPY 3,000 per day)
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: JPY 3,300 for adults and JPY 1,500 for children
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Family friendly

  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Change of towels on request
  • Housekeeping (daily)
  • Tour and ticket assistance

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Wheelchair-accessible path to lift
  • Wheelchairs on site

More

  • Ballroom
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Bidet
  • Children's slippers
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 49-inch smart TV with digital channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Electric kettle
  • Mini-fridge
  • Restaurant dining guides

More

  • Air conditioning
  • Electrical adapters
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 3:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 1:00 AM please contact the property in advance using the information on the booking confirmation
Guests booked in Breakfast Included rate plans receive breakfast for the number of guests ages 7 and older, and children 3 and younger, included in the reservation. Breakfast fees apply for guests ages 4-6 and are collected onsite.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 6 years old and younger stay free when using existing bedding.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-500 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 5,000. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 3300 for adults and JPY 1500 for children
  • Covered self parking fee: JPY 3000 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after 1:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

Oriental Universal City Osaka
Oriental Hotel Universal City Hotel
Oriental Hotel Universal City Osaka
Oriental Hotel Universal City Hotel Osaka

Reviews

Oriental Hotel Universal City Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 678 out of 1059 reviews
Rating 8 - Good. 246 out of 1059 reviews
Rating 6 - Okay. 85 out of 1059 reviews
Rating 4 - Poor. 24 out of 1059 reviews
Rating 2 - Terrible. 26 out of 1059 reviews

Reviews

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thus is our second time staying at thus property and we highly recommend it. It's located on the citywalk which made it extremely convenient to get to Universal Japan (3-5 minute walk). There are tons of shopping and dining options, as well as a restaurant located at the property. The staff was friendly and helpful. They offer luggage storage too. The rooms are clean and have enough room for families. They offer amenities such as toiletries which is helpful when you gave forgotten something. The hotel us located by a metro station. Its only a 5 minute ealk. It was nice to have the accessibility of being able to have the access of the metro so close. We were able to jump on to explore Osaka (Dotonbori, Umeda, and Shinsekai areas, etc.). We will stay at this property again. We have enjoyed our stays!
Stayed 2 nights in Jul 2025

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very spacious for a family of 3. It was clean. The downside was there was no washer and dryer to wash our clothes and food was just limited to whatever was in City walk. I would highly recommend this hotel to others and it’s very close to USJ. I hope to stay here again.
Stayed 3 nights in Jul 2025

10/10 Excellent

Vlad

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have a great welcome lounge with live kitchen service!
Stayed 3 nights in Jul 2025

10/10 Excellent

Cornelius

Liked: Cleanliness, staff & service, property conditions & facilities
This is an excellent choice for anyone interested in visiting Universal Studios Japan
Stayed 3 nights in Jul 2025

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities

最悪の体験でした。

7月20日に1泊Anniversaryコースを予約しました。 20日22時頃にチェックインしました。 その時対応して頂いた中田さんはとても対応がよくとても満足しました。 ですが21日9時頃USJに行くためチケットを購入しようとした時に対応された方がとても不愉快でした。その方の名札が見えにくかったのですが、女性の方です。 忙しかったのか目を見やず画面だけ見ての対応でチケットの枚数の間違い、チケットの値段をこちらが言わないと言わないのに支払い方法だけ聞く等7万以上ホテルに使っているのにも関わらずそのような対応でとても驚きました。 最初の方にも言った通り中田さんはとても良い対応でした。 それ以外の方はそれほどでは無いので気をつけてください。 私はこれからはこのホテルを使用しません。
Stayed 1 night in Jul 2025

10/10 Excellent

Tanya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a nice hotel
Stayed 2 nights in Jul 2025

8/10 Good

Charles

Stayed 3 nights in Jul 2025

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recommend and great price!

Great location within walking distance to train station and Universal Studios. Room was clean and beds comfortable. Pillows were a little hard. Room service did a great job each day keeping up the room with fresh towels! Robe like pajamas were put on the bed each night.
Stayed 3 nights in Jul 2025

10/10 Excellent

Francisco

Really close to the park
Stayed 2 nights in Jul 2025

10/10 Excellent

Wasala

Stayed 1 night in Jul 2025

6/10 Okay

Chen

Travelled with family
Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

8/10 Good

teruko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

サービスがあるのに使えない残念さ・・・

ユニバーサルに近く、立地は良かったのですが、宿泊当日の朝からのinだったので、ウェルカムラウンジが付いてるものの、使用出来ないのが残念。閉園後、ホットドッグ、コーヒーのみでも部屋に持って入ってもいいよう、そのサービスを使えるようにしてもらえると満点です。
Stayed 1 night in Jul 2025

10/10 Excellent

Andy, freeport

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location, close to the train station and just a couple minutes from USJ.
Stayed 1 night in Jul 2025

10/10 Excellent

James

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short walk to usj, surrounded by shops and food options.
Stayed 3 nights in Jul 2025

10/10 Excellent

minjia

Liked: Cleanliness, property conditions & facilities
Very close to universial and staff very friendly
Stayed 2 nights in Jul 2025

10/10 Excellent

Cherry

Stayed 3 nights in Jul 2025

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was well secured, in a perfect location. Everyone is really nice.
Stayed 3 nights in Jul 2025

4/10 Poor

Diamond

Travelled with family
Disliked: Amenities
Upon arrival staff did not fully detail in their welcome message what was offered. The breakfast buffet was horrible. Management was not helpful in providing taxi company information unless it was booked through the hotel directly. The couches in the main are were stained. The hotel had a slight odor. The only positive was the room size was good and the location was great.
Stayed 4 nights in Jul 2025

10/10 Excellent

Kelly

Stayed 4 nights in Jul 2025

10/10 Excellent

Yu Hsi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Oscar

Stayed 2 nights in Jul 2025

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and tasty breakfast to start the day. Love it.
Stayed 4 nights in Jun 2025

10/10 Excellent

YINGLU

Liked: Cleanliness, staff & service, property conditions & facilities
My wife and my daughter love it
Stayed 1 night in Jun 2025

6/10 Okay

George, New York

Small rooms and expensive but free food and amazing location- overall great.
Stayed 2 nights in Jun 2025

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved this location

Highly recommend the Sheraton Oriental Hotel Universal City. Loved it!
Stayed 2 nights in Jun 2025