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Shinsaibashi Higashi Crystal Hotel

3.0 star property

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Photo gallery for Shinsaibashi Higashi Crystal Hotel

The exterior of Crystal Hotel with illuminated signage, a gated entrance, and a well-lit pathway leading to the doors.
A hotel room with a large bed, a desk with a television, and an air conditioning unit.
A modern restaurant interior with wooden cabinetry, a marble countertop, and a central seating area with tables and booths.
A reception desk with a modern design, a wall-mounted plant, and a framed artwork above it.
A modern hotel corridor with a long, narrow layout, a reception area, and a door with a wheelchair accessibility sign.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
2-4-28 Shimanouchi, Chuo-ku, Osaka, Osaka, 542-0082
  • Place, Dotonbori
    ‪1 min walk‬
  • Place, Kuromon Market
    ‪6 min walk‬
  • Place, Dotonbori Glico Sign
    ‪10 min walk‬
  • Airport, Osaka (KIX-Kansai Intl.)
    ‪65 min drive‬

Room options

Single Non-smoking

  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

Double Room

  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Room

A hotel room with two beds, a desk with a TV, a plant, and a painting on the wall.

Room

  • Sleeps 3
  • Free Wi-Fi

View all photos for Double Room, Non Smoking

A hotel room with a large bed, a desk with a television, and an air conditioning unit.

Double Room, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Twin Room, Non Smoking

A hotel room with two beds, a desk with a computer, a television, and an air conditioning unit.

Twin Room, Non Smoking

  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

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  • Air-conditioning
  • Laundry room
  • 24/7 front desk
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About this property

Shinsaibashi Higashi Crystal Hotel

Along with a restaurant, this smoke-free hotel has a 24-hour front desk and free WiFi in public areas. Other amenities include multilingual staff assistance and a vending machine.
Shinsaibashi Higashi Crystal Hotel offers 73 air-conditioned accommodations with slippers and hair dryers. Beds feature down comforters. Flat-screen televisions are featured in guestrooms.

Bathrooms include shower/tub combinations, bidets, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

Our customers tell us they enjoy the overall property condition at Shinsaibashi Higashi Crystal Hotel. During your stay, you're just a quick walk from Dotonbori. You'll find features like free WiFi in public areas, plus a restaurant and breakfast (surcharge).
  • Free WiFi and wired Internet
  • Enjoy a bite to eat at the restaurant
  • Buffet breakfast served daily for a fee
  • Amenities include a multilingual staff, an elevator, and a vending machine
  • Just a 2-minute walk from Dotonbori and 8 minutes by foot from Kuromon Market
There's a restaurant on site. Public spaces have free WiFi and wired Internet. A vending machine, multilingual staff, and an elevator are also featured at Shinsaibashi Higashi Crystal Hotel.

This 3-star Osaka hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 9 AM.
Shinsaibashi Higashi Crystal Hotel has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 9 AM for a fee: JPY 1,000 per person
  • A restaurant

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • Lift

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Electric kettle
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 2:00 AM
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 1000 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and window guards
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

Shinsaibashi-Higashi Crystal
Shinsaibashi Higashi Crystal
Shinsaibashi Higashi Crystal Hotel Hotel
Shinsaibashi Higashi Crystal Hotel Osaka
Shinsaibashi Higashi Crystal Hotel Hotel Osaka

Shinsaibashi Higashi Crystal Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 123 out of 280 reviews
Rating 8 - Good. 125 out of 280 reviews
Rating 6 - Okay. 22 out of 280 reviews
Rating 4 - Poor. 5 out of 280 reviews
Rating 2 - Terrible. 5 out of 280 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

6/10 Okay

Emma

Liked: Cleanliness
It was a nice stay, the room is fairly small but perfect for busy days exploring. Close to shopping and tons of food and metro stations. The staff at the counter was very friendly. The only things we didn't enjoy about our stay was the smell of cigarette smoke in the room, nothing overwhelming but disappointing, and a the bed was pretty hard.
Stayed 4 nights in Apr 2025
Verified review

10/10 Excellent

CHI KEUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
MATTRESS TOO SOFT
Stayed 3 nights in Jun 2024
Verified review

8/10 Good

Nakahara

Liked: Cleanliness, staff & service, property conditions & facilities
ファミマ、ローソン近く何処のクリスタルホテルは親切で値段もリーズナブル。何時も 最高なホテルでした 残念ながら髪をとかす櫛が無かったです
Stayed 2 nights in Mar 2026
Verified review

2/10 Terrible

Eriko

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
絶対にオススメしませんし、2度と泊まりません。 ①荷物をフロントに預けた際に、バックヤードではなく一般客のいる場所に置いたままだった。 勿論、貴重品は入っていないですが、約5時間そのまま、他のお客さんがすぐ側に座っている状況で信じられなかった。 スタッフへ尋ねたところ「ここは防犯カメラがあるから大丈夫」とのこと。 そういう問題ではなく、不特定多数の人が出入りする場所に預かり荷物を置くという感覚が日本のサービスと異なると感じました。 ②周辺は治安があまりよくない。 ③食堂？で、休憩中のスタッフがSNSを大音量で観ていたりと、国籍による感覚の違いを感じました。 ④客室はマンションのようになっており、廊下は非常に寒い、ビジネスホテルのような狭さ HPを見た限り良かったので親族と泊まりましたが、日本的な感覚のある方には特にオススメしません。
Stayed 1 night in Dec 2024
Verified review

8/10 Good

aya

Liked: Cleanliness, staff & service, property conditions & facilities
外の喫煙所に虫がめっちゃ飛んでるからそこが気になった。お部屋はすごく綺麗。
Stayed 1 night in Apr 2024
Verified review

2/10 Terrible

SENGHUN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

매우실망

연박하는데 물도 한번밖에 안주고,줄 수가 없다고하고 손님 응대하는 서비스 자체도 전혀 친절하지않았고 방에 들어가보니 청소도 잘 되어있지않았고,머리카락도 너무 많이 보였고,화장실도 깨끗하지않았습니다. 다시 이용할 마음 하나도 없습니다 추천 드리고싶지않아요.
Stayed 3 nights in Jan 2024
Verified review

8/10 Good

Mari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
外廊下の造りなので、部屋がめちゃくちゃ寒くて寝れませんでした。シャワーカーテンが少し汚れていたのが残念です。
Stayed 1 night in Dec 2023
Verified review

2/10 Terrible

jooyong

Disliked: Cleanliness, amenities, property conditions & facilities
객실이 너무 작고, 비치해야 할 품목들리 없음. 다음에 이용 할 예정 없슴
Stayed 1 night in Nov 2023
Verified review

10/10 Excellent

Anie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are nice and friendly and the hotel is very clean!😊
Stayed 5 nights in Feb 2020
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location. Bed is a little hard, but it doesn’t affect much. Overall is nice
Stayed 2 nights in Feb 2020
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

また利用させていただきたいです

こぢんまりした部屋ですがとても綺麗で寝泊まりするだけならとても快適だと思いました。 繁華街や駅へのアクセスも悪くなく利便性が高いと感じました。 従業員の方はとても親切でした。 ホテルからバッグの宅急便での発送をお願いしたところ箱に入れて梱包して下さっていてびっくりしました。
Stayed 3 nights in Feb 2020
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, nice aesthetics, big room and bed, lots of good amenities, amazing price
Stayed 3 nights in Jan 2020
Verified review

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort

地理位置佳性價比高

地理位置佳，離心齋橋約10分鐘步行距離，離地鐵站也很近，價格優惠，房間乾淨但空間較小，29吋行李箱無法攤開，餐廳清潔度有待加強，桌椅都有可見之碎屑
Stayed 5 nights in Nov 2019
Verified review

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Grateful

Excellent staff, very accommodating... Big thank you too the staff, very grateful 🙏
Stayed 3 nights in Nov 2019
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff where lovely. Very quiet at night time. Very clean too.
Stayed 1 night in Nov 2019
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
생각보다 숙소가 좁았지만, 위치/위생 등이 가격대비 만족스러웠고 도톤보리 글리코상 다리에서 5분거리에 위치하지만 가는길에 유흥호객행위나, 어두운곳이 몇군데 있어서 여성분 혼자서 이용하기에는 무서울것같습니다..
Stayed 2 nights in Nov 2019
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
너무 친절하시고 한국말하시는분이있어 편하게 소통하였습니다 다음에도이용하겠습니다ㅎㅎ !!!
Stayed 4 nights in Nov 2019
Verified review

10/10 Excellent

Hail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s so close to everything especially the centre of Osaka
Stayed 4 nights in Nov 2019
Verified review

8/10 Good

Asli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks guys! Location and service was goodw
Stayed 4 nights in Nov 2019
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service

Ok hotel for the price and location

The room was very small, enough for 2 large size luggage and not much walking space after that. The small tub was nice for a soak after a whole day of walking. Wish there could be more hooks to hang jackets/clothes. The bed was firm and the blanket was comfortable. No view to see, as it wasn't possible to open the frosted window. 6-10min walk to most of the major shopping and train station.
Stayed 5 nights in Nov 2019
Verified review

8/10 Good

太郎

Liked: Cleanliness, staff & service, property conditions & facilities
ゆっくりできてよかったです
Stayed 1 night in Nov 2019
Verified review

10/10 Excellent

joonhoo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

좋은 가격에 편안한 호텔입니다 추천

좋은 가격에 편안한 시간 보내고 왔어요
Stayed 2 nights in Nov 2019
Verified review

8/10 Good

PS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms looked newly renovated. Beds were comfortable. If you want your room cleaned, you have to leave your room keys at the front desk by the cut-off time.
Stayed 2 nights in Oct 2019
Verified review

8/10 Good

kazuhito

Liked: Cleanliness, staff & service, property conditions & facilities
カップルで宿泊した場合、カードキーを二枚もらわないと、一名が在室のままもう一人が外出となると不都合が生じる。考慮願う。
Stayed 1 night in Oct 2019
Verified review

8/10 Good

LI CHING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
雖然不在主街上，但離心齋橋、道頓崛都近，交通也很方便，服務人員都很有笑容，也很客氣！房間很乾淨.
Stayed 5 nights in Sep 2019