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Sonesta Hotel Osorno

4.0 star property
VIP Access

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Photo gallery for Sonesta Hotel Osorno

Free daily cooked-to-order breakfast
Property preview
Front of property
Exterior
Restaurant

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Gym
  • Bar
  • Room service
  • Breakfast included
  • Housekeeping
  • Parking included

Explore the area

View in a map
Ejercito 395, Osorno, Los Lagos, 5300587
  • Place, Casino Osorno
    ‪1 min walk‬
  • Place, Fort Reina Maria Luisa
    ‪4 min walk‬
  • Place, Plaza de Armas
    ‪14 min walk‬
  • Airport, Osorno (ZOS-Canal Bajo Carlos Hott Siebert)
    ‪11 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Estandar Twin

View from room

Estandar Twin

9.2 out of 10
Wonderful
(7 reviews)
  • 35 sq m
  • City view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Ejecutiva King

View from room

Ejecutiva King

9.6 out of 10
Exceptional
(7 reviews)
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

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Minibar, in-room safe, desk, blackout curtains

Junior Suite King

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Ejecutiva Twin

View from room

Ejecutiva Twin

  • 35 sq m
  • Sleeps 2
  • 2 Queen Beds

View all photos for Estandar King

View from room

Estandar King

9.6 out of 10
Exceptional
(4 reviews)
  • 35 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room Superior

Minibar, in-room safe, desk, blackout curtains

Double Room Superior

  • 40 sq m
  • Sleeps 2

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About this property

Sonesta Hotel Osorno

Riverwalk hotel with 2 restaurants and a casino
This smoke-free hotel features 2 restaurants, a casino, and 2 bars/lounges. Free cooked-to-order breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a fitness center, a snack bar/deli, and a conference center are onsite.
Sonesta Hotel Osorno offers 106 accommodations with minibars and safes. 37-inch LCD televisions come with cable channels. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
During your stay at Sonesta Hotel Osorno, you're just a quick walk from Casino Osorno. Enjoy features like free breakfast, free WiFi in public areas, and free self parking.
  • Free cooked-to-order breakfast served daily
  • Free WiFi
  • Free self parking
  • Grab something to eat at one of the 2 restaurants, or stop for a drink at one of the 2 bars/lounges
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym
  • Steps from Casino Osorno and 7 minutes by foot from Fort Reina Maria Luisa
There are 2 restaurants on site, along with a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. Free breakfast is available daily. WiFi is free in public spaces.

Business amenities include a business center and meeting rooms. Event space at this hotel measures 13 square feet (1 square meters) and includes a conference center. A casino, a fitness center, and an arcade/game room are also featured at the business-friendly Sonesta Hotel Osorno. Self parking is free.

This 4-star Osorno hotel is smoke free.

Guests are served free cooked-to-order breakfast daily from 5:30 AM to 10:00 AM.
Sonesta Hotel Osorno has 2 restaurants on site.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free cooked-to-order breakfast available daily 5:30 AM to 10:00 AM
  • 2 bars/lounges
  • 2 restaurants
  • Snack bar/deli

Things to do

  • 21 gaming tables
  • 292 slot machines
  • Arcade/game room
  • Bingo
  • Casino
  • Gym
  • Shopping

Family friendly

  • Arcade/game room
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference centre (13 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • On the riverwalk

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (72 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Sonesta Hotel Osorno
Sonesta Osorno
Sonesta Hotel Osorno Hotel
Sonesta Hotel Osorno Osorno
Sonesta Hotel Osorno Hotel Osorno

Sonesta Hotel Osorno Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 148 out of 226 reviews
Rating 8 - Good. 57 out of 226 reviews
Rating 6 - Okay. 13 out of 226 reviews
Rating 4 - Poor. 7 out of 226 reviews
Rating 2 - Terrible. 1 out of 226 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ladies at the front desk rock
Stayed 1 night in Aug 2025

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2025

10/10 Excellent

JULIETA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

israel

Stayed 3 nights in Apr 2025

10/10 Excellent

Luis Agustin, San Pedro Garza Garcia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything very good
Stayed 1 night in Nov 2024

10/10 Excellent

jose

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best place in Osorno. Lovely staff, inclusive.

The best place in Osorno. i been there since 2012.
Stayed 1 night in Sep 2024

4/10 Poor

damian

Liked: Cleanliness, staff & service, property conditions & facilities
La comida horrible feo gusto y mala calidad
Stayed 1 night in Aug 2024

10/10 Excellent

patricio

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent Hotel
Stayed 3 nights in Jul 2024

10/10 Excellent

Rodolfo, Santiago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Maria Belen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

8/10 Good

Jake

Travelled with family
Liked: Staff & service, room comfort

Esta bajando la categoría a un 4 estrellas

El hotel es el mejor de Osorno. La calidez del personal es notorio pero está con poco mantenimiento, muy básico en servíos amenities y desayuno para ser un 5 estrellas. Le faltan detalles de nivel que fue hace unos años. Está más como un 4 estrellas. Pobre desayuno muy básico
Stayed 1 night in Apr 2024

10/10 Excellent

Jorge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lindo hotel, personal encantador..sólo deberian tener el servicio de restaurante un poquito más tarde...el resto fantástico.. Sobre todo las amenites de los pasillos..riquísimos.
Stayed 1 night in Dec 2023

10/10 Excellent

jose

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best place in Osorno by far

Stayed 2 nights in Nov 2023

10/10 Excellent

guillermo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very nice… the surroundings not so much
Stayed 1 night in Sep 2023

10/10 Excellent

Archie

Stayed 1 night in Jun 2023

10/10 Excellent

paola andrea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Todo excelente, comodidad ,atencion , y late chekout.. Muchas gracias
Stayed 1 night in Jun 2023

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superb hotel.

Exceptional staff. Friendly and very attentive. Lovely hotel.
Stayed 2 nights in May 2023

10/10 Excellent

Teresa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The management of the hotel, cleanliness and service was excellent. Fantastic breakfast included as well.
Stayed 3 nights in Mar 2023

10/10 Excellent

Kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean, room was quiet and big. Bed was comfortable. The parking was good. Free breakfast was great. Absolutely would stay again.
Stayed 1 night in Feb 2023

10/10 Excellent

Francisca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best hotel in Osorno. I hardly recommend it, you won’t regret. Nice view, and amazing service!

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful river view, excellent food
Stayed 1 night in Nov 2022

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service
We booked this hotel looking forward to using the pool. Thus, we both disappointed and surprised to learn it was not in operation as the hotel explicitly advertised the pool and did not mention it was closed either at the time of booking or during check-in. Front desk staff were disinterested and less than friendly or helpful. There was trash on our floor that stayed there the entirety of our stay. The shower barely functioned, with so little water coming out as it was hard to bathe.
Stayed 1 night in Oct 2022

10/10 Excellent

Felipe

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bueno
Stayed 1 night in Sep 2021

8/10 Good

Amanda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

pleasant but not exceptional

Stayed 4 nights in Mar 2020