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Hotel Emma

3.0 star property

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Photo gallery for Hotel Emma

A hotel room with a bed, a desk, a chair, and a window with curtains.
A hotel reception area with a check-in counter, a signboard with directions, a lit lantern, and a red carpet leading to the entrance.
A red sofa, a small wooden table, a floor lamp, and a window with curtains.
A breakfast buffet setup with various food items, a coffee station, and a seating area with a table and chairs.
A cozy seating area with leather sofas, a bookshelf, and a potted plant.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Laundry room
  • Room service
  • Housekeeping

Explore the area

View in a map
Prästg. 31, Östersund, Jämtland, 83131
  • Place, Östersund Centrum
    ‪3 min walk‬
  • Place, Badhusparken
    ‪4 min walk‬
  • Place, Ostersund Town Hall
    ‪4 min walk‬
  • Airport, Ostersund (OSD-Are)
    ‪15 min drive‬

Room options

View all photos for Single Room

Single Room

Single Room

9.0 out of 10
Wonderful
(15 reviews)
  • City view
  • 15 sq m
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Double Room

Double Room

Double Room

9.0 out of 10
Wonderful
(59 reviews)
  • City view
  • 20 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Family Room

Family Room

Family Room

8.6 out of 10
Excellent
(8 reviews)
  • City view
  • 20 sq m
  • Sleeps 5
  • 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Double Room Queen

Double Room Queen

Double Room Queen

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

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The price is €116
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About this property

Hotel Emma

Coffee/tea in a common area, concierge services, and laundry facilities are available at this smoke-free hotel. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include a front-desk safe.
Hotel Emma offers 18 accommodations with coffee/tea makers and hair dryers. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include showers. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Our customers tell us they can't get enough of the helpful staff at Hotel Emma. During your stay, you're just a quick walk from Stadsmuseum. Enjoy features like free breakfast and free WiFi in public areas, plus concierge services.
  • Free buffet breakfast served daily
  • Free WiFi
  • Amenities include newspapers, a front-desk safe, and laundry facilities
  • Onsite recreation includes bike rentals
  • Steps from Stadsmuseum and Kärnan Östersund
Free breakfast is available daily. Public spaces have free WiFi. Hotel Emma also features a terrace, coffee/tea in a common area, and concierge services. You'll have access to the health club at a partner property.

This 3-star Östersund hotel is smoke free.

Guests are served free buffet breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 8:00 AM to 10:30 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 8:00 AM to 10:30 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Bicycle rentals

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Desk
  • Heating
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

The front desk is open daily from 8:00 AM - 6:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests arriving outside front desk hours will receive a text message with key retrieval instructions.

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 8:00 AM - 6:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Property Registration Number CHE-115.256.336
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.

Property class

Hotelstars Union assigns an official star rating for properties in Sweden. This property is rated 3 stars.

Property is also known as

Hotel Emma Östersund
Hotel Emma Ostersund
Emma Östersund
Hotel Emma Östersund
Emma Östersund
Hotel Hotel Emma Östersund
Östersund Hotel Emma Hotel
Emma
Hotel Hotel Emma
Hotel Emma Hotel
Hotel Emma Östersund
Hotel Emma Hotel Östersund

Hotel Emma Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 494 out of 837 reviews
Rating 8 - Good. 271 out of 837 reviews
Rating 6 - Okay. 53 out of 837 reviews
Rating 4 - Poor. 17 out of 837 reviews
Rating 2 - Terrible. 2 out of 837 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family accommodations!
Verified review

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just the perfect hotel with all the nice touches to make it a very nice place to be.
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

sean

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean and staff were very friendly and helpful. I really enjoyed the free breakfast at the cafe across the street that’s associated with the hotel. There’s plenty of really nice shops and restaurants all around the hotel. Excellent place for walks in town or down by the lake. Absolutely loved my stay.
Stayed 6 nights in Oct 2025
Verified review

10/10 Excellent

Glynis

Dry nice hotel , friendly helpful staff . Excellent breakfast
Stayed 6 nights in Apr 2024
Verified review

8/10 Good

Sergey

Liked: Cleanliness, staff & service, property conditions & facilities
Frendly staff.
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at Hotel Emma. We arrived late and used the self-check in service, which was very smooth. We were not in Östersund very long, so it was wonderful to stay in a central location to get a feel for the town. Loved that they sold some local products in their lobby. Great breakfast.
Stayed 1 night in Aug 2025
Verified review

8/10 Good

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Really quaint property located in shopping district. The breakfast they offered was great and so was the staff. Negative: we parked where we understood was an allowed space in parking garage nearby but got a 600 krona ticket.
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time staying at Hotel Emma. It is a small hotel with large rooms, a nice breakfast area and a lounge. The staff were very friendly and helpful. The room we stayed in looked like the bathroom had just been renovated. The hotel in conveniently located on the main shopping street so that we were able to walk to restaurants and activities. I highly recommend Hotel Emma.
Stayed 6 nights in Nov 2024
Verified review

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Quant hotel and gave a wonderful Swedish atmosphere. The only problem is parking is
Stayed 1 night in Apr 2025
Verified review

8/10 Good

Johnny

Liked: Cleanliness, staff & service
Ok, but not more. Need som renovation. Small breakfast room. Friendly atmosphere.
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Andrii

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprisingly, this turned out to be one of my best hotel experiences in Sweden. Everything felt just right — from the overall atmosphere to the small details. The place has a pleasant vibe, the staff are attentive without overdoing it, and the room was cozy, clean, and comfortable. Breakfast was really good, with fresh options and a calm setting to start the day. The whole stay felt effortless — smooth check-in, quiet nights, and a sense that everything is taken care of. It’s rare to find a hotel where everything simply works as it should, but this one definitely managed that. I’d be glad to come back.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities
The room was well equipped. The Breakfast was very good. I missed nothing. Our room (33) could use a renovation. The ceiling was cracked and the paint was peeling. The hotel staff was very friendly and accommodating.
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, room comfort
Sentralt koselig hotell. Litt gammelt, men sjarmerende.
Stayed 1 night in Sep 2022
Verified review

10/10 Excellent

Richard

Liked: Staff & service, amenities, property conditions & facilities
The staff was generous with their time and were very accommodating. They always tried to be helpful. I was able to borrow one of the hotels bicycles and it was extremely smooth and comfortable to ride. I had a wonderful time riding around the city and suburbs.
Stayed 1 night in Jul 2022
Verified review

10/10 Excellent

Carl-Oskar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helt OK
Stayed 2 nights in Aug 2023
Verified review

10/10 Excellent

Loisann

Liked: Cleanliness, staff & service, property conditions & facilities
Would like elevator service to street level and electrical outlet in bathroom
Stayed 2 nights in Jun 2023
Verified review

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
Mysigt och trevlig atmosfär
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Allt var bra
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Ulf

Liked: Cleanliness, staff & service, property conditions & facilities
Mysigt ställe mitt i byn
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Minna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mycket bra och lockande att allting ligger nära.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Kerstin

Liked: Cleanliness, staff & service, property conditions & facilities
Ok frukost Prisvärt
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Iréne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Frukosten var OK. Parkering fanns det ingen
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Lars-Åke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kunde vara på hotellet istället för på närliggande Kondis
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Dan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Frukosten var bra det var svårt med parkering
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Isak

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mysigt hotell med kaffe, fika och frukt. Trevligt personal och nära till allt. Rekommenderas starkt.
Stayed 3 nights in Apr 2026