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Biwako Grand Hotel

3.5 star property

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Hot springs
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Japanese Style Room with Private Open-air Bath | Bathroom
Courtyard
Japanese Style Room with Private Open-air Bath

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Breakfast included
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
6-5-1 Ogoto, Otsu, Shiga-ken, 520-0101
  • Place, Ogoto Onsen
    ‪1 min walk‬
  • Place, Biwako Quasi-National Park
    ‪1 min walk‬
  • Place, Kawaramachi Street
    ‪34 min drive‬

Room options

View all photos for Japanese Style Room with Private Open-air Bath

Japanese Style Room with Private Open-air Bath

Japanese Style Room with Private Open-air Bath

9.4 out of 10
Exceptional
(9 reviews)
  • Lake view
  • 1 bedroom
  • Sleeps 8
  • 8 Single Futons
  • Free Wi-Fi

View all photos for Japanese Style Room with Shared Bathroom

Japanese Style Room with Shared Bathroom

Japanese Style Room with Shared Bathroom

8.0 out of 10
Very good
(11 reviews)
  • 1 bedroom
  • Sleeps 6
  • 6 Single Futons
  • Free Wi-Fi

View all photos for Japanese Style Room with Bathroom

Japanese Style Room with Bathroom

Japanese Style Room with Bathroom

7.6 out of 10
Good
(4 reviews)
  • 1 bedroom
  • Sleeps 6
  • 6 Single Futons
  • Free Wi-Fi

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About this property

Biwako Grand Hotel

A restaurant, a conference center, and spa services are available at this ryokan. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking, and free train station pick-up. Additionally, laundry facilities, a 24-hour front desk, and an arcade/game room are onsite.
Biwako Grand Hotel offers 182 air-conditioned accommodations with slippers and complimentary toiletries. Flat-screen televisions are featured in guestrooms. Bathrooms include showers and toothbrushes and toothpaste.

This Otsu ryokan provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. The ryokan bathing area is open 24 hours. There are hot springs on site.

During your stay at Biwako Grand Hotel, you're just a quick walk from Ogoto Onsen. Enjoy features like free breakfast, free WiFi in public areas, and free self parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Enjoy a bite to eat at the restaurant
  • Amenities include a conference center, convenience store, and a gift shop
  • Onsite recreation includes hot springs and bike rentals
  • Just a 2-minute drive from Lake Biwa and 6 minutes from Hiyoshi Taisha Shrine
  • Free train station pick-up and train station drop-off shuttle service
Biwako Grand Hotel offers its guests hot springs. There's a restaurant on site. Free breakfast is available daily. Public spaces have free WiFi.

Spa services, an arcade/game room, and gift shops/newsstands are also featured at the business-friendly Biwako Grand Hotel. A train station pick-up service and a train station drop-off service are free. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Otsu ryokan.

Guests are served free buffet breakfast daily from 7:00 AM to 9:00 AM.
Biwako Grand Hotel has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free 24-hour train station pick-up and drop-off shuttle
  • Train station shuttle on request
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 9:00 AM
  • A restaurant

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Bicycle shuttle
  • Hot springs
  • Karaoke
  • TV in common areas

Family friendly

  • Arcade/game room
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Housekeeping (daily)

Business services

  • Conference centre

Outdoors

  • Garden

Spa

  • 24-hour public bath
  • Hot springs
  • Massage
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Spa services
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Lift (90 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair-accessible path to lift
  • Wheelchairs on site

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Extra futon (surcharge)

Bathroom

  • Free toiletries
  • Private or shared bathroom
  • Shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Electric kettle
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 10 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests booked in Half Board rates must check-in by 6 PM to receive dinner.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 3 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: JPY 150.0 per stay
  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Futon bed fee: JPY 5000 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the public bathing facility
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for private bath/onsen. For reservations, contact the ryokan before arrival using the contact information on the booking confirmation.
  • Up to 3 children 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Property is also known as

Biwako Grand Hotel Otsu
Biwako Grand Otsu
Biwako Grand
Biwako Grand Hotel Otsu
Biwako Grand Hotel Ryokan
Biwako Grand Hotel Ryokan Otsu

Biwako Grand Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 58 out of 93 reviews
Rating 8 - Good. 24 out of 93 reviews
Rating 6 - Okay. 4 out of 93 reviews
Rating 4 - Poor. 6 out of 93 reviews
Rating 2 - Terrible. 1 out of 93 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Yat Man

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view is very good. The hot spring is so enjoyable
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for a ryokan and onsen experience. Staff are friendly and helpful. The views from the onsens are beautiful. The view with the lake and the mountains in the background is absolutely breathtaking. I highly recommend and would stay again.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities
Beautiful hotel right on the lake, easy to get to, staff were very attentive and curteous, and the private onsen room was spectacular. It was authentic and pristine. Very much enjoyed :)
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Yee fun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff, free car parking, the hotel is spacious, 2 onsens with different views
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Lizer

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and helpful staff
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hot bath amd staff
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Melissa

Liked: Cleanliness, amenities, property conditions & facilities
Private onsen on the balcony was amazing.
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Kin Kwan Eddie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good view, high price value, staff is very good.
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Mohan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was exceptional. Did not use the communal spa because we had a private spa in the room with a beautiful view of the lake. Hotel had a shuttle to the train station.
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

MICHAEL

Liked: Cleanliness, staff & service
This was a nice little hotel. We were the only non-Asians and I think non-Japanese there. It is a Japanese style hotel. So you’re sleeping on futons on the floor. And the room is to Tommy mats. We had a room with our own outdoor bath, which is nice. The place was clean. The staff were very attentive. The service was excellent. They had a buffet breakfast the first couple days which was OK. Mainly Japanese food. But it was good. Not great. We had a set Japanese breakfast our last two days which was interesting. Very different for Western but very tasty. Great service. Really nice presentation.The onsen was outstanding. They have two one is open 24 hours per day. The other is from 3 PM until 11:30 PM. They provide Japanese robes in your room. Of course the folks use these to walk on down to the onsen and we saw a variety of guests eating breakfast in their robes..They have a nice shop in the hotel for drinks and snacks and gifts. Because it was so empty they did not have a lot of services open. There was no bar or restaurant available. We did have a car so we drove into town to eat and shop. Overall was a very nice place. I liked it. It is a little bit old and dated, but for the true Japanese experience, I think it was great. I would stay there again.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

順司

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフの方の対応も良く24時間入れる温泉は魅力的だった。朝食のバイキングも種類が豊富でまた行きたいと思う。
Stayed 1 night in Mar 2026
Verified

8/10 Good

SAYURI

Liked: Cleanliness, staff & service
ちょっとトイレが狭かったかな😅 コスパも良いし良いホテルです😊
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

マチ

Liked: Cleanliness, amenities, property conditions & facilities
本当に良かった！
Stayed 1 night in Feb 2026
Verified

4/10 Poor

和子

Disliked: Cleanliness, amenities, property conditions & facilities
客室は畳を歩くと靴下が真っ黒。スタッフ不足なのか凄く簡素化されて おもてなし感は全く無しです。大浴場も髪の毛だらけ、定期的に清掃する感じなく、本当に残念。部屋も琵琶湖が全く見えず屋根だけ❗もう二度とこのサイトは利用しない。いく価値無しの旅でした。
Stayed 1 night in Feb 2026
Verified

8/10 Good

Yin Ling

Liked: Cleanliness, amenities, property conditions & facilities
客房整齊清潔,服務態度良好
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

GYOSOON

Liked: Cleanliness, staff & service, amenities
깨끗한 객실, 친절한 직원, 호수 전경의 노천탕 너무 좋았습니다.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

BYOUNG HOON

Liked: Cleanliness, staff & service, amenities
조용하고 좋았어요 셔틀을 자주 이용했는데, 친절하게 운행해 주셨어요 온천도 즐기기에 너무 좋았어요
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

あきこ

Liked: Cleanliness, amenities, property conditions & facilities
客室は広くて綺麗でした。スタッフの皆さんも気さくで礼儀正しく、感じが良かったです。外国人の方々が笑顔で明るく優しく接客してくださったのが印象的でした。
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Chi Hung

Liked: Cleanliness, staff & service, amenities
很好，有私人風呂，有車位。
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Philippe

Liked: Cleanliness, staff & service, amenities
Hôtel de standing plutôt élevé. Accueil et accompagnement jusqu'à la chambre. Chambre spacieuse à la japonaise et bien aménagée. Onsen sur la terrasse en plein air et futon préparé pour vivre une expérience 100% japonaise. Petit déjeuner buffet japonais et occidental de qualité. Très calme et très agréable, j'y ai passé un très bon moment pour se détendre, à seulement une petite demi-heure de Kyoto.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

WAI LUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很好的和式大型酒店，房間整潔、塌塌米很舒服，酒店就在琵琶湖邊景色不錯，這季節琵琶湖大蚊很多完全不能開窗，不過冬天也沒所謂了。露天浴場有兩個，一個湖景，一個庭園景看個人喜好選擇，不過男性湖景浴場在地下，外面是內部車輛通道，有時會有車駛過，能不能接受就看個人了
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

yukifumi

Liked: Cleanliness
フロントスタッフ対応、心温まりました。　　　　　　　　　　　　　　　　　　　 部屋の清掃行き届いており次回も利用したいです。
Stayed 1 night in Nov 2025
Verified

4/10 Poor

まさひろ

Disliked: Cleanliness
窓の障子を開けると、外窓との間に建物の構造体である鉄骨がありました。　 とてもびっくりしました。 外の景色なんて見れません。 この部屋に当日変更になりました。 理由は分かりませんが。
Stayed 1 night in Nov 2025
Verified

2/10 Terrible

勝裕

Disliked: Staff & service, amenities, property conditions & facilities
チェックインの連絡をしたら部屋は取ってないと言われたり、子供も指定してるのに浴衣すらない。 VIPで予約して駐車場も伝えられたホテル前でははなく1番遠い駐車場。 荷物を取りに行く際に出入り口は閉まってると伝えられ雨の中を遠回りした歩いてたら、他のスタッフには開いてると言われ戻るはめに。 マッサージを頼んでも予約すれば時間をずらされた上にタバコ臭のキツい方が来られました。 支払いが現金なのもサービス後に言われATMへ行く始末。 何度も謝られるだけで、どんどん最悪な展開になっていきましたがVIP宿泊費の会計だけはしっかりと払わせて頂きました。
Stayed 1 night in Nov 2025
Verified

6/10 Okay

健二

駐車場からフロントまでが遠い、風呂場からの眺めは良かった。朝食会場の配膳の片付けは良かったです。
Stayed 1 night in Nov 2025