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Best Western Plus Gatineau-Ottawa Downtown

3.0 star property

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Photo gallery for Best Western Plus Gatineau-Ottawa Downtown

Lobby
Standard Room, 1 King Bed, Refrigerator, River View
Suite, 1 Queen Bed, Non Smoking, Kitchen | Private kitchen
Exterior
View from room

Popular amenities

  • Breakfast available
  • Pool
  • Parking included
  • Gym
  • Laundry
  • 24/7 front desk

Explore the area

Map
131 Rue Laurier, Gatineau, QC, J8X3W3
  • Canadian Museum of History
    ‪5 min walk‬
  • Parliament Hill
    ‪3 min drive‬
  • Casino du Lac Leamy
    ‪4 min drive‬
  • Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ‪19 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator

Standard Room, 2 Double Beds, Non Smoking, Refrigerator

Standard Room, 2 Double Beds, Non Smoking, Refrigerator

7.8 out of 10
Good
(19 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Refrigerator, River View

View from room

Standard Room, 1 King Bed, Refrigerator, River View

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Balcony, River View

Frette Italian sheets, premium bedding, down duvets, Select Comfort beds

Standard Room, 1 King Bed, Balcony, River View

8.0 out of 10
Very good
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Refrigerator, River View

Standard Room, 2 Double Beds, Refrigerator, River View

Standard Room, 2 Double Beds, Refrigerator, River View

9.0 out of 10
Wonderful
(7 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 1 Queen Bed

View all photos for Executive Suite, 1 King Bed, Refrigerator, River View (with Sofabed)

View from room

Executive Suite, 1 King Bed, Refrigerator, River View (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Balcony, River View

View from room

Standard Room, 2 Double Beds, Balcony, River View

8.4 out of 10
Very good
(24 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 1 Queen Bed and 1 Double Bed

View all photos for Executive Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Executive Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Executive Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Queen Bed, Non Smoking, Kitchen

Suite, 1 Queen Bed, Non Smoking, Kitchen | Private kitchen

Suite, 1 Queen Bed, Non Smoking, Kitchen

10.0 out of 10
Exceptional
(4 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator

Standard Room, 1 King Bed, Non Smoking, Refrigerator

Standard Room, 1 King Bed, Non Smoking, Refrigerator

8.0 out of 10
Very good
(24 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Refrigerator

Standard Room, 1 Queen Bed, Accessible, Refrigerator

Standard Room, 1 Queen Bed, Accessible, Refrigerator

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior

Quality Inn & Suites Gatineau

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.1 out of 5, Very good, (1006)
The price is €101
for 1 room
includes taxes & fees
18 Aug - 19 Aug
Quality Inn & Suites Gatineau

About this property

Best Western Plus Gatineau-Ottawa Downtown

Eco-certified hotel with a fitness center and a 24-hour business center
An indoor pool, a fitness center, and a 24-hour business center are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a conference center, a business center, and conference space. Weekly housekeeping is available.
Best Western Plus Gatineau-Ottawa Downtown offers 133 accommodations with MP3 docking stations and safes. Select Comfort beds feature Frette Italian sheets, down comforters, and premium bedding. 42-inch LCD televisions come with premium digital channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers.

This Gatineau hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary newspapers and irons/ironing boards. Housekeeping is provided weekly.

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Best Western Plus Gatineau-Ottawa Downtown. During your stay, you're just a quick walk from Rideau Canal. Features include free WiFi in public areas and free self parking, plus an indoor pool.
  • Free WiFi
  • Free self parking
  • Full breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance, and luggage storage
  • Onsite recreation includes a gym
  • Steps from Jacques Cartier Park and 6 minutes by foot from Canadian Museum of History
Best Western Plus Gatineau-Ottawa Downtown offers its guests an indoor pool and a fitness center. Public spaces have free WiFi. Business amenities include a 24-hour business center and 4 meeting rooms. Event space at this hotel measures 4155 square feet (386 square meters) and includes a conference center. A vending machine, multilingual staff, and tour/ticket assistance are also featured at the eco-certified Best Western Plus Gatineau-Ottawa Downtown. Limited free parking is available on a first-come, first-served basis.

This 3-star Gatineau hotel is smoke free.

For a fee, guests can enjoy full breakfast daily from 7:00 AM to 10:00 AM.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: CAD 15 for adults and CAD 15 for children

Things to do

  • Bicycle cleaning area
  • Bicycle storage
  • Bicycle tours
  • Gym
  • Indoor pool

Family friendly

  • In-room refrigerator
  • Indoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • 4 meeting rooms
  • Conference centre (4,155 square foot of space)

Outdoors

  • In a provincial park
  • On a river
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift (91 centimetre wide door)
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Built in 1965
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Frette Italian sheets
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium digital channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 19

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 10.0 per night.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 15 for adults and CAD 15 for children
  • Rollaway bed fee: CAD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
Property Registration Number 2023-11-30, 575492
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM.
  • Up to 3 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Gatineau-Ottawa
Best Western Plus Gatineau-Ottawa
Best Western Plus Hotel Gatineau-Ottawa
Best Western Gatineau
Best Western Hotel Gatineau
BEST WESTERN PLUS Gatineau-Ottawa Quebec
Gatineau Best Western
Best Western Plus Gatineau-Ottawa Hotel
Best Western Plus Gatineau Ottawa
Plus Gatineau Ottawa Gatineau
Best Western Plus Gatineau Ottawa
Best Western Plus Gatineau-Ottawa Downtown Hotel
Best Western Plus Gatineau-Ottawa Downtown Gatineau
Best Western Plus Gatineau-Ottawa Downtown Hotel Gatineau

Best Western Plus Gatineau-Ottawa Downtown Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 346 out of 1009 reviews
Rating 8 - Good. 302 out of 1009 reviews
Rating 6 - Okay. 165 out of 1009 reviews
Rating 4 - Poor. 97 out of 1009 reviews
Rating 2 - Terrible. 99 out of 1009 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Jianfeng

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Rooms were not all ready when we arrived, and waited until 5pm got all rooms, but one of the rooms was not cleaned, we had to change again. Overall it was ok
Stayed 1 night in May 2025

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

4/10 Poor

Benoit

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

2/10 Terrible

Oksana

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort

Awful service

Hello, our stay was awful. I've never had such a terrible experience. The group of teenagers were running around all over the hotel till 11:40pm. We called to reception and asked to stop this mess as we couldn't sleep. The reception person didn't help. They even didn't come to our floor. Next time we went downstairs to complain to reception in person. But again they didn't help us, nobody came to our floor or to our room to solve this situation. Finally, we contacted the group guardian of these kids with a warning to call the police.
Stayed 1 night in May 2025

4/10 Poor

Kathleen

Travelled with family
Disliked: Property conditions & facilities
Stayed 4 nights and They said they’d call when Restaurant was closed for renovations. Only 1 elevator worked, ran out of coffee for 2 days there. Chrome or Netflix didn’t work with wifii. Parking limited. They said they would call when room was available and they didn’t. They never answered phone when tried calling down for a wake up.
Stayed 4 nights in Apr 2025

4/10 Poor

Tiffany

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Beautiful view of river was nice, but windows very dirty and smudged with fingerprints/nose prints. Found used kcup from previous guest in the machine in my room when I went to make a coffee. Pool itself is nice, but pool area is in need of repair/paint. It is also ridiculous to get to from higher floors. Pool Ladder/railing for pool steps are coming out of ground (serious safety hazard), there was no safety equipment in case of drowning. Several times went down to swim; no towels. There was a dance competition so loads of kids in pool (25 kids & 15 adults who were drinking), was incredibly loud, nowhere to sit or put our things as floor was soaking with puddles of water. Rooms not soundproofed, heard every cough, sneeze and footstep. Spent 2 nights listening to a little kid running up and down halls while I tried to sleep. I'd say this is more like a motel, than a hotel. Staff was friendly. Close to museums, galleries.
Stayed 4 nights in Apr 2025

10/10 Excellent

Bronwyn

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très propre et staff très chaleureux
Stayed 1 night in Apr 2025

10/10 Excellent

Yves-Emmanuel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in Apr 2025

10/10 Excellent

Won-keun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Lucy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good beds and good view from the balcony. It's our second stay. Will be back if the condition maintains.

2/10 Terrible

Fadi

Disliked: Cleanliness, staff & service, property conditions & facilities
Parking so inconvenient and bed bugs and room and garbage never emptied or room cleaned for 3 days!!
Stayed 3 nights in Apr 2025

10/10 Excellent

jack

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at this hotel many times and it is great for mu business... only 2 minutes drive to downtown Ottawa....
Stayed 2 nights in Apr 2025

10/10 Excellent

Hannah

Stayed 2 nights in Apr 2025

8/10 Good

MARION

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
The property was economical, the room was quite spacious and the bath was large, The check in was easy, The hotel uses a very unpleasant disinfectant spray. The room reeked of this, This spray always makes me very ill. However, there was a very efficient extractor fan in the bathroom. We left this on for a few hours whilst we went out and the smell dissipated. I think this spray should be banned.
Stayed 1 night in Apr 2025

4/10 Poor

Noel

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
We found a bug in the bed, not sure if it’s was a bed bug. It was very hard to get a parking spot, so once we had one we felt we could not use our vehicle for fear of not having a parking spot when we returned. The floor of the swimming pool is extremely slippery, I fell and hurt my ankle.
Stayed 2 nights in Apr 2025

4/10 Poor

Teanne

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was not ready at check in. Rooms were dirty

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Nancy

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2025

6/10 Okay

Josephine

Stayed 2 nights in Apr 2025

8/10 Good

GHISLAIN ALFRED

Stayed 2 nights in Apr 2025

4/10 Poor

Gurjot, Nepean

Stayed 1 night in Apr 2025

6/10 Okay

Mike

Disliked: Property conditions & facilities
No parking. Hotel is old. But if you need a room it’s available.
Stayed 1 night in Apr 2025

10/10 Excellent

Josee

Stayed 2 nights in Mar 2025

10/10 Excellent

nancy

Travelled with family
Liked: Amenities, property conditions & facilities
friendly staff !! very convenient location large quiet room with a nice water view … good coffee in the lobby
Stayed 2 nights in Mar 2025