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Best Western Plus Ottawa City Centre

Property class: 3

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Photo gallery for Best Western Plus Ottawa City Centre

A modern kitchen with grey cabinets, a stainless steel refrigerator, and a microwave. There is a dining table with blue plates and a potted orchid.
A multi-story hotel with a prominent entrance, parking area, and a clear sky.
A modern hotel room with a glass dining table, a blue office chair, a red patterned chair, a bed, and a kitchenette.
A compact living space with a sofa, a dining table with blue plates, a kitchen area with modern appliances, and a potted plant.
A hotel room with two beds, a desk, a chair, and a television.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
1274 Carling Ave, Ottawa, ON, K1Z7K8
  • Place, Great Canadian Theatre Company
    ‪3 min drive‬
  • Place, Fairmont Dog Park
    ‪3 min drive‬
  • Place, Commissioners Park
    ‪4 min drive‬
  • Airport, Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ‪20 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

A hotel room with a large bed, a desk with a computer, a flat-screen TV, a microwave, and a mini-fridge.

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

9.2 out of 10
Wonderful
(152 reviews)
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

A hotel room with two beds, a wooden headboard, wall-mounted lamps, a chair, and a window with patterned curtains.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

9.2 out of 10
Wonderful
(79 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

A hotel room with a large bed, two armchairs, a desk, and a window with curtains.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.4 out of 10
Exceptional
(39 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for King Room with Kitchenette

A hotel room with a bed, a desk, a chair, a table, and a TV.

King Room with Kitchenette

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Two Queen Room with Kitchenette

A hotel room with two beds, a desk, a chair, and a window with curtains.

Two Queen Room with Kitchenette

  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for King Studio with Kitchen

A hotel room with a bed, a desk with a chair, a sofa, a glass coffee table, and a painting on the wall.

King Studio with Kitchen

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Larger Room)

A hotel room with a bed, a desk with a computer and TV, a chair, a small table with a plant, and a picture on the wall.

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Larger Room)

9.4 out of 10
Exceptional
(33 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette (Larger Room)

A modern office space with a desk, chair, lamp, and a large flat-screen TV.

Standard Room, 1 King Bed, Non Smoking, Kitchenette (Larger Room)

9.8 out of 10
Exceptional
(11 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Studio, 1 King Bed, Non Smoking, Kitchenette (Shower Only)

A modern kitchen with stainless steel appliances, a dishwasher, and wooden cabinets.

Standard Studio, 1 King Bed, Non Smoking, Kitchenette (Shower Only)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 2 Queen Beds, Non Smoking, Kitchenette (Separate Living Room)

A compact living space with a sofa, a dining table with blue plates, a kitchen area with modern appliances, and a potted plant.

Suite, 2 Queen Beds, Non Smoking, Kitchenette (Separate Living Room)

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

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4.5 out of 5, Wonderful, 2,490 reviews
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About this property

Best Western Plus Ottawa City Centre

This smoke-free hotel features a restaurant, a fitness center, and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour business center, a conference center, and a seasonal outdoor pool.
Best Western Plus Ottawa City Centre offers 121 air-conditioned accommodations with safes and coffee/tea makers. 48-inch flat-screen televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Best Western Plus Ottawa City Centre. During your stay, you'll be within walking distance of Ottawa Hospital Civic Campus. You'll find features like free WiFi in public areas and free self parking, plus a restaurant.
  • Free WiFi and wired Internet
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served weekdays for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean accommodations
  • Just a 5-minute drive from Rideau Canal and 7 minutes from Parliament Hill
Best Western Plus Ottawa City Centre offers its guests a fitness center and a seasonal outdoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business center and meeting rooms. Event space at this hotel measures 1195 square feet (111 square meters) and includes a conference center. A vending machine, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Best Western Plus Ottawa City Centre. Self parking is free.

This 3-star Ottawa hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM and noon.
Best Western Plus Ottawa City Centre has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Weekday full breakfast available 7:00 AM to noon for a fee: CAD 10 to 20 for adults and CAD 5 to 15 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Billiards/pool table
  • Gym
  • Seasonal outdoor pool

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (1,195 square foot of space)
  • Meeting rooms

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 4 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 48-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Desk chair
  • Dryer
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 19

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 10 to June 23:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 10 to 20 for adults, and CAD 5 to 15 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open June 20 and close September 02.
  • Up to 3 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Best Western Macies
Best Western Macies Hotel
Best Western Plus Macies
Best Western Plus Macies Hotel
Best Western Plus Macies Hotel Ottawa
Macies Best Western
Macies Hotel
Best Western Plus Ottawa City Centre Hotel
Best Western Plus Ottawa City Centre
Best Western Ottawa
Ottawa Best Western
Best Plus Ottawa City Ottawa
Best Western Plus Ottawa City Centre Hotel
Best Western Plus Ottawa City Centre Ottawa
Best Western Plus Ottawa City Centre Hotel Ottawa

Best Western Plus Ottawa City Centre Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 632 out of 1213 reviews
Rating 8 - Good. 360 out of 1213 reviews
Rating 6 - Okay. 124 out of 1213 reviews
Rating 4 - Poor. 48 out of 1213 reviews
Rating 2 - Terrible. 49 out of 1213 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff, restaurant inside was pretty good
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was in an excellent location for what I wanted The room was big and clean and staff were friendly and helpful. Would definitely stay there again
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Kat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly staff! Would definitely stay here again!
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel near bus stop easy transport into city.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, friendly staff, not too busy
Stayed 1 night in May 2026
Verified review

6/10 Okay

Don

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was good, food was great, staff were really welcoming.
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was helpful and the amenities were at the level expected.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Elcie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, lovely staff and great place to stay
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, accommodating staff
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in staff was awesome.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our 2 night stay. Room was clean & spacious, comfortable bed, well equipped kitchenette. Good location near Dows Lake and variety of restaurants. Staff were helpful. Will stay again when visiting family in the area.
Stayed 3 nights in May 2026
Verified review

8/10 Good

Iman

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and helpful staff
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suited our stay perfectly
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and we loved the layout of the room. We would happily stay here again.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here 3 times and are very happy with the cleanliness and the friendly staff. We had supper on site and it too was great.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Supper was excellent
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Harishankar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay in Ottawa
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities
Rooms were awesome and great staff
Stayed 2 nights in Jan 2026
Verified review

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Jeannelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great fully equipped kitchen for anyone needing a long term stay. Staff was excellent
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Mercedes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms. We had the room with the kitchenette, everything we needed was in there, I would recommend without hesitation ´.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Bill

Liked: Cleanliness, amenities, property conditions & facilities
Staff were great, and the room was perfect for my needs.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Catherine

Good budget hotel
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

ELIZABETH

Liked: Staff & service, amenities, property conditions & facilities
Clean room and comfy bed. Staff friendly and helpful. Always stay here when i visit Ottawa
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Scott

Excellent stay
Stayed 2 nights in Nov 2025