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Best Western Plus Ottawa City Centre

3.0 star property

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Suite, 2 Queen Beds, Non Smoking, Kitchen (Full Kitchen)
Exterior
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave
Suite, 2 Queen Beds, Non Smoking, Kitchen (Full Kitchen)
Suite, 2 Queen Beds, Non Smoking, Kitchen (Full Kitchen)

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
1274 Carling Ave, Ottawa, ON, K1Z7K8
  • Place, Ottawa Hospital Civic Campus
    ‪15 min walk‬
  • Place, Commissioners Park
    ‪4 min drive‬
  • Place, Canada Agriculture and Food Museum
    ‪4 min drive‬
  • Airport, Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ‪18 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(130 reviews)
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

9.2 out of 10
Wonderful
(64 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Studio, 1 King Bed, Non Smoking, Kitchen (Full Kitchen)

Standard Studio, 1 King Bed, Non Smoking, Kitchen (Full Kitchen)

Standard Studio, 1 King Bed, Non Smoking, Kitchen (Full Kitchen)

10.0 out of 10
Exceptional
(2 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, Kitchen (Full Kitchen)

Suite, 2 Queen Beds, Non Smoking, Kitchen (Full Kitchen)

Suite, 2 Queen Beds, Non Smoking, Kitchen (Full Kitchen)

8.0 out of 10
Very good
(1 review)
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.4 out of 10
Exceptional
(34 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

King Room

  • Sleeps 2

Queen Room

  • Sleeps 2

Two Queen Room

  • Sleeps 4

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Larger Room)

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Larger Room)

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Larger Room)

9.6 out of 10
Exceptional
(24 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette (Larger Room)

Standard Room, 1 King Bed, Non Smoking, Kitchenette (Larger Room)

Standard Room, 1 King Bed, Non Smoking, Kitchenette (Larger Room)

9.8 out of 10
Exceptional
(8 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

King Room with Kitchenette

  • Sleeps 2

Two Queen Room with Kitchenette

  • Sleeps 4

King Studio with Kitchen

  • Sleeps 2

View all photos for King Room with Fireplace

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

King Room with Fireplace

  • Sleeps 2

Two Queen Suite with Kitchen

  • Sleeps 4

Two Double Room

  • Sleeps 4

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About this property

Best Western Plus Ottawa City Centre

This smoke-free hotel features a restaurant, a fitness center, and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour business center, a conference center, and a seasonal outdoor pool.
Best Western Plus Ottawa City Centre offers 121 air-conditioned accommodations with safes and coffee/tea makers. 48-inch flat-screen televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Best Western Plus Ottawa City Centre. During your stay, you'll be within walking distance of Ottawa Hospital Civic Campus. You'll find features like free WiFi in public areas and free self parking, plus a restaurant.
  • Free WiFi and wired Internet
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served weekdays for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean accommodations
  • Just a 5-minute drive from Rideau Canal and 14 minutes from Canadian Tire Centre
Best Western Plus Ottawa City Centre offers its guests a fitness center and a seasonal outdoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business center and meeting rooms. Event space at this hotel measures 1195 square feet (111 square meters) and includes a conference center. A vending machine, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Best Western Plus Ottawa City Centre. Self parking is free.

This 3-star Ottawa hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM and noon.
Best Western Plus Ottawa City Centre has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Weekday full breakfast available 7:00 AM to noon for a fee: CAD 10 to 20 for adults and CAD 5 to 15 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Billiards/pool table
  • Gym
  • Seasonal outdoor pool

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (1,195 square foot of space)
  • Meeting rooms

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 4 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 48-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Desk chair
  • Dryer
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 19

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 10 to June 23:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 10 to 20 for adults, and CAD 5 to 15 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open June 20 and close September 02.
  • Up to 3 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Best Western Macies
Best Western Macies Hotel
Best Western Plus Macies
Best Western Plus Macies Hotel
Best Western Plus Macies Hotel Ottawa
Macies Best Western
Macies Hotel
Best Western Plus Ottawa City Centre Hotel
Best Western Plus Ottawa City Centre
Best Western Ottawa
Ottawa Best Western
Best Plus Ottawa City Ottawa
Best Western Plus Ottawa City Centre Hotel
Best Western Plus Ottawa City Centre Ottawa
Best Western Plus Ottawa City Centre Hotel Ottawa

Best Western Plus Ottawa City Centre Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 600 out of 1143 reviews
Rating 8 - Good. 335 out of 1143 reviews
Rating 6 - Okay. 118 out of 1143 reviews
Rating 4 - Poor. 44 out of 1143 reviews
Rating 2 - Terrible. 46 out of 1143 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Alexander

Stayed 1 night in Dec 2025

10/10 Excellent

Janie

Stayed 2 nights in Dec 2025

10/10 Excellent

Barry

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Sep 2025

10/10 Excellent

Sudhakara

Liked: Cleanliness, staff & service, amenities
All three are good!
Stayed 1 night in Dec 2025

8/10 Good

elaine

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location, clean, friendly staff, large room with mini fridge and microwave. Got a kettle from frontdesk. Coffee in lobby is good
Stayed 1 night in Dec 2025

8/10 Good

Bita

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very friendly and professional staff
Stayed 1 night in Dec 2025

4/10 Poor

Carla

Stayed 1 night in Sep 2025

8/10 Good

Martin

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Pros: Very clean. Staff very accommodating. They called when the room was ready before 4 pm. Restaurant good. Cons: Not extremely quiet. The doors slam shut. The TV is only streaming and often was just the circle of frustration! Would prefer regular satelllite with many stations to chill on.
Stayed 1 night in Dec 2025

10/10 Excellent

Donna

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was very quiet and comfortable. This is our second stay and will stay there again
Stayed 1 night in Dec 2025

8/10 Good

Sandra

Stayed 1 night in Dec 2025

6/10 Okay

Brian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I like to stay at Best Western because they usually have an included breakfast buffet, but this location does not have an included breakfast. For me, this is the only downside to this Best Western. It was convenient to visit my daughter, who is only a 5 minute drive away, hence the choice of this Best Western. For my next visit to Ottawa I will choose a hotel with an included breakfast.
Stayed 3 nights in Dec 2025

8/10 Good

Amanda, Ingleside

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was very comfortable and clean. The check-in was a bit slow but we got our room and had a good stay.
Stayed 1 night in Dec 2025

10/10 Excellent

Michele

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Service was excellent and room was too.
Stayed 1 night in Dec 2025

10/10 Excellent

Brigitte

Liked: Property conditions & facilities
Stayed 1 night in Dec 2025

10/10 Excellent

Audrey

Stayed 1 night in Dec 2025

8/10 Good

Debbie

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The room was lovely and clean, but there is no tv. You have to stream and nothing would come in. The night before a medical appointment we needed to be just be able to chill and watch tv. Really disappointing.
Stayed 1 night in Dec 2025

10/10 Excellent

Didi, Kelowna

Stayed 1 night in Nov 2025

10/10 Excellent

EDWARD

Stayed 2 nights in Dec 2025

10/10 Excellent

Sami, Woodbridge

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great staff, good accommodations, central to everywhere
Stayed 5 nights in Nov 2025

6/10 Okay

Sherry-Anne

Stayed 1 night in Nov 2025

8/10 Good

Sandrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

6/10 Okay

Andrea

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were very loud. Could hear the cell phones in room next door and the hallways were exceptionally loud and echoed.
Stayed 2 nights in Nov 2025

8/10 Good

Saige, Jackson

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Polite staff. Room clean and spacious. Comfortable stay.
Stayed 3 nights in Nov 2025

10/10 Excellent

ELIZABETH

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed at this location a few times, and never disappointed. Staff is always friendly and accommodating. This time, they actually called my room to make sure everything was good with the room! A pleasant surprise. Rooms are always clean...beds are comfy. I've never tried their breakfast so i can't comment on that. Highly recommend this location
Stayed 1 night in Nov 2025

8/10 Good

Domenic

Stayed 1 night in Nov 2025