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Holiday Inn Express & Suites Ottawa West - Nepean by IHG

2.5 star property

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Photo gallery for Holiday Inn Express & Suites Ottawa West - Nepean by IHG

Exterior
Reception
Point of interest
1 bedroom, in-room safe, desk, iron/ironing board
Free daily on-the-go breakfast

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Pet-friendly
  • Housekeeping

Explore the area

Map
2055 Robertson Road, Ottawa, ON, K2H5Y9
  • Queensway Carleton Hospital
    ‪3 min drive‬
  • Canadian Tire Centre
    ‪9 min drive‬
  • Tanger Outlets
    ‪10 min drive‬
  • Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ‪20 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Combined shower/bathtub, hair dryer, towels

Standard Room, 2 Queen Beds

9.0 out of 10
Wonderful
(19 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible Bathtub (Wheelchair)

1 bedroom, in-room safe, desk, iron/ironing board

Standard Room, 2 Queen Beds, Accessible Bathtub (Wheelchair)

8.6 out of 10
Excellent
(18 reviews)
  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Mobility Accessible (Mobility, Accessible Tub)

1 bedroom, in-room safe, desk, iron/ironing board

Suite, 1 King Bed, Mobility Accessible (Mobility, Accessible Tub)

  • 40 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed

1 bedroom, in-room safe, desk, iron/ironing board

Suite, 1 King Bed with Sofa bed

8.8 out of 10
Excellent
(8 reviews)
  • 36 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds

1 bedroom, in-room safe, desk, iron/ironing board

Suite, Multiple Beds

9.2 out of 10
Wonderful
(25 reviews)
  • 41 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Accessible Bathtub (Wheelchair)

1 bedroom, in-room safe, desk, iron/ironing board

Suite, 1 King Bed, Accessible Bathtub (Wheelchair)

8.8 out of 10
Excellent
(9 reviews)
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

1 bedroom, in-room safe, desk, iron/ironing board

Suite, 1 King Bed

9.4 out of 10
Exceptional
(13 reviews)
  • 41 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Mobility Accessible (Mobility, Roll-In Shower)

1 bedroom, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed, Mobility Accessible (Mobility, Roll-In Shower)

10.0 out of 10
Exceptional
(1 review)
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Combined shower/bathtub, hair dryer, towels

Standard Room, 1 King Bed

9.2 out of 10
Wonderful
(56 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Combined shower/bathtub, hair dryer, towels

Standard Room

9.8 out of 10
Exceptional
(7 reviews)
  • 31 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, 1 King Bed, Jetted Tub

1 bedroom, in-room safe, desk, iron/ironing board

Suite, 1 King Bed, Jetted Tub

9.0 out of 10
Wonderful
(6 reviews)
  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room

Combined shower/bathtub, hair dryer, towels

Room

  • 42 sq m
  • Sleeps 4
  • 1 Twin Bed

Similar properties

Room, Multiple Beds

Hyatt Place Ottawa West

  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.5 out of 5, Wonderful, (1783)
The price is €140
for 1 room
includes taxes & fees
18 Aug - 19 Aug
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About this property

Holiday Inn Express & Suites Ottawa West - Nepean by IHG

Eco-certified hotel with free breakfast and a fitness center
This smoke-free hotel features an indoor pool, a fitness center, and a 24-hour business center. Free on-the-go breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, conference space, and concierge services are onsite. Housekeeping is available on request.
Holiday Inn Express & Suites Ottawa West - Nepean by IHG offers 115 accommodations with safes and coffee/tea makers. 37-inch LCD televisions come with cable channels. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.
The free breakfast at Holiday Inn Express & Suites Ottawa West - Nepean by IHG gets high marks from our customers. During your stay, you'll be close to Queensway Carleton Hospital. Free WiFi in public areas, free self parking, and an indoor pool are available.
  • Free on-the-go breakfast served daily
  • Free WiFi
  • Free self parking
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • Onsite recreation includes a gym
  • Guests have great things to say about the clean accommodations and the breakfast
  • 9 minutes by car from Canadian Tire Centre and 11 minutes from Tanger Outlets
  • Pets welcome for a fee
Holiday Inn Express & Suites Ottawa West - Nepean by IHG offers its guests an indoor pool and a fitness center. Public spaces have free WiFi. Business amenities include a 24-hour business center and 3 meeting rooms. Free breakfast is served daily. Event space at this hotel measures 2100 square feet (195 square meters) and includes conference space. A vending machine, multilingual staff, and concierge services are also featured at the eco-certified Holiday Inn Express & Suites Ottawa West - Nepean by IHG. Free self parking is available.

This Ottawa hotel is smoke free.

Guests are served free on-the-go breakfast daily from 7:00 AM to 10:00 AM.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English, French, Polish, Serbian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free on-the-go breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Free cot
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 2,100 square feet of conference space
  • 24-hour business centre
  • 3 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2010
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 37-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:30 AM
Express check-in available
Minimum check-in age: 19

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: CAD 25.00 per pet, per night
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 15.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 25.00 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: CAD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Hotel Ottawa West Nepean
Holiday Inn Express Ottawa West Nepean
Holiday Inn Nepean
Holiday Inn Express Hotel Nepean
Holiday Inn Express Nepean
Holiday Inn Express Hotel Suites Ottawa West Nepean
Holiday Inn Express Hotel Suites Ottawa West Nepean
Holiday Inn Express Suites Ottawa West Nepean by IHG
Holiday Inn Express Suites Ottawa West Nepean an IHG Hotel
Holiday Inn Express & Suites Ottawa West - Nepean by IHG Hotel
Holiday Inn Express & Suites Ottawa West - Nepean by IHG Ottawa
Holiday Inn Express Hotel Suites Ottawa West Nepean an IHG Hotel

Holiday Inn Express & Suites Ottawa West - Nepean by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 630 out of 1007 reviews
Rating 8 - Good. 260 out of 1007 reviews
Rating 6 - Okay. 62 out of 1007 reviews
Rating 4 - Poor. 25 out of 1007 reviews
Rating 2 - Terrible. 30 out of 1007 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Lorne

C
Stayed 1 night in May 2025

10/10 Excellent

Anoop alex

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in May 2025

8/10 Good

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

8/10 Good

Richard

Stayed 2 nights in Apr 2025

8/10 Good

Barry

Stayed 1 night in May 2025

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a reliable experience, comfortable rooms, pillows, beds. and spotless bathrooms. Good variety at breakfast, and best of all, we know what to expect. Holiday Inn Express is our go to hotel.
Stayed 1 night in May 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bug concerns

The stay was great we were however concerned when we left that there were lots of bug control trucks outside
Stayed 2 nights in Apr 2025

10/10 Excellent

Sylin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Very good service , pool and breakfast
Stayed 1 night in Apr 2025

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

6/10 Okay

Sonya

Liked: Cleanliness, staff & service, property conditions & facilities

Its okay for a short stay

Nothing to watch on tv. Cannot connect to Netflix. There were 37 channels and nothing interesting. Room was clean and comfly. The pool has warm water. Nice and clean gym area. The breakfast was ok, but not alot of choices. No microwave in room. Overall good experience.
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived exhausted and needing a good sleep and I got that, so the quiet room and great mattress very much appreciated. Thanks.
Stayed 1 night in Apr 2025

10/10 Excellent

Fatih

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Vivek

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service and nice location
Stayed 1 night in Apr 2025

2/10 Terrible

Emilie

Stayed 1 night in Apr 2025

10/10 Excellent

Brian

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

6/10 Okay

Elizabeth

Stayed 1 night in Apr 2025

2/10 Terrible

Lijian, Dayton

Stayed 1 night in Apr 2025

10/10 Excellent

Tyler

Stayed 1 night in Apr 2025

4/10 Poor

Lise

Travelled with partner
Disliked: Cleanliness, staff & service
Very average at higher cost and front desk was a bit inexperienced
Stayed 1 night in Apr 2025

2/10 Terrible

Greg

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
…
Stayed 3 nights in Apr 2025

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Fiona

Stayed 1 night in Mar 2025