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Homewood Suites by Hilton Ottawa Downtown

4.0 star property

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Photo gallery for Homewood Suites by Hilton Ottawa Downtown

Local cuisine
Lobby
Indoor pool
Exterior
Lobby

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
361 Queen Street, Ottawa, ON, K1R 0C7
  • Place, Parliament Hill
    ‪12 min walk‬
  • Place, Rideau Canal
    ‪12 min walk‬
  • Place, Canadian War Museum
    ‪12 min walk‬
  • Airport, Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ‪22 min drive‬

Room options

View all photos for Studio Suite, 1 King Bed, Non Smoking

Hypo-allergenic bedding, down duvets, Tempur-Pedic beds, in-room safe

Studio Suite, 1 King Bed, Non Smoking

9.4 out of 10
Exceptional
(189 reviews)
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, River View

Hypo-allergenic bedding, down duvets, Tempur-Pedic beds, in-room safe

Studio Suite, 1 King Bed with Sofa bed, River View

9.0 out of 10
Wonderful
(31 reviews)
  • River view
  • Sleeps 4
  • 1 King Bed and 1 Large Single Sofa Bed

View all photos for Suite, 1 Bedroom, Non Smoking

Hypo-allergenic bedding, down duvets, Tempur-Pedic beds, in-room safe

Suite, 1 Bedroom, Non Smoking

9.0 out of 10
Wonderful
(41 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom

View from room

Suite, 1 Bedroom

9.2 out of 10
Wonderful
(19 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Non Smoking (Roll-In Shower)

Hypo-allergenic bedding, down duvets, Tempur-Pedic beds, in-room safe

Suite, 1 King Bed, Accessible, Non Smoking (Roll-In Shower)

8.8 out of 10
Excellent
(6 reviews)
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed

Hypo-allergenic bedding, down duvets, Tempur-Pedic beds, in-room safe

Studio Suite, 1 King Bed

9.8 out of 10
Exceptional
(27 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

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includes taxes & fees
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About this property

Homewood Suites by Hilton Ottawa Downtown

Hotel with an indoor pool, near Byward Market Square
An indoor pool, a restaurant, and a 24-hour fitness center are available at this hotel. Free buffet breakfast, free WiFi in public areas, and a free manager's reception are also provided. Additionally, a bar/lounge, a snack bar/deli, and a 24-hour business center are onsite.
Homewood Suites by Hilton Ottawa Downtown offers 171 accommodations with laptop-compatible safes and coffee/tea makers. Tempur-Pedic beds feature down comforters. 50-inch flat-screen televisions come with premium cable channels. Accommodations at this 4-star hotel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers, slippers, complimentary toiletries, and hair dryers.

This Ottawa hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they enjoy the free breakfast at Homewood Suites by Hilton Ottawa Downtown. During your stay, you're just a quick walk from Sparks Street. You'll find features like free WiFi in public areas and a free manager's reception, plus an indoor pool.
  • Free buffet breakfast served daily
  • Free WiFi
  • Enjoy local cuisine while dining at Tulip Restaurant & Bar
  • Self parking available for a fee
  • Take a swim in the indoor pool
  • Amenities include a 24-hour business center, 4 meeting rooms, and conference space
  • Onsite recreation includes a 24-hour gym
  • Guests really like the accommodations for the overall comfort and cleanliness
  • 12 minutes by foot from Parliament Hill and a 3-minute drive from University of Ottawa
  • Cats and dogs welcome for a fee
Homewood Suites by Hilton Ottawa Downtown offers its guests an indoor pool and a 24-hour fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free manager's reception. Public spaces have free WiFi.

A 24-hour business center and 4 meeting rooms are available. Event space at this hotel measures 4715 square feet (438 square meters) and includes conference space. The business-friendly Homewood Suites by Hilton Ottawa Downtown also features laundry facilities, dry cleaning/laundry services, and room service (during limited hours). Parking is available for a fee.

Smoking is allowed in designated areas at this 4-star Ottawa hotel.

Guests are served free buffet breakfast daily. The hotel hosts a free manager's reception on select days.
Tulip Restaurant & Bar - This restaurant specializes in local cuisine and serves dinner only.
Late night fare is available from room service (during limited hours).

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Covered parking on site (CAD 28.25 per night; includes in/out privileges)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily
  • A bar/lounge
  • A restaurant
  • Free manager's reception (select days)
  • Snack bar/deli

Restaurants on site

  • Tulip Restaurant & Bar

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • 4 meeting rooms
  • 4,715 square feet of conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Lift (107 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 17 floors
  • Banquet hall
  • Built in 2018
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Tempur-Pedic mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Hob
  • Kitchen
  • Late-night room service
  • Microwave
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 19

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: CAD 70 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 75 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self parking fee: CAD 28.25 per night (in/out privileges)
  • Pet fee: CAD 70 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 6:00 AM to 11:00 PM.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Homewood Suites Hilton Ottawa Downtown Aparthotel
Homewood Suites Hilton Ottawa Downtown
wood Suites Hilton Ottawa
Homewood Suites by Hilton Ottawa Downtown Hotel
Homewood Suites by Hilton Ottawa Downtown Ottawa
Homewood Suites by Hilton Ottawa Downtown Hotel Ottawa

Homewood Suites by Hilton Ottawa Downtown Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 921 out of 1359 reviews
Rating 8 - Good. 306 out of 1359 reviews
Rating 6 - Okay. 83 out of 1359 reviews
Rating 4 - Poor. 25 out of 1359 reviews
Rating 2 - Terrible. 24 out of 1359 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Hayley

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean, staff was very friendly. The free breakfast was nice !
Stayed 2 nights in Oct 2025

10/10 Excellent

Jacqueline, Toronto

Stayed 4 nights in Oct 2025

6/10 Okay

Mahdi

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness
Room was not very clean (bed sheets and towels). Breakfast didn’t have many options.
Stayed 2 nights in Oct 2025

8/10 Good

Josephine

I liked, nice place
Stayed 2 nights in Oct 2025

8/10 Good

Hristina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and friendly. Rooms are clean. The building is located in a great area in downtown Ottawa. The bar/restaurant closing early, so be prepared to have food or grab something before arriving if you check in late. I had to do UberEat. Will be nice if breakfast had more choices of fruits, and more quality choices of food. Overall i recommend this hotel.
Stayed 1 night in Oct 2025

8/10 Good

Katrina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There were lots of options to eat at breakfast so it’s definitely worth getting it included in your stay. Room was clean and quiet, staff were very helpful but the reception desk was always busy. The reception desk is in a very awkward area in the lobby so it was hard checking in when the line-up was long and there was nowhere to stand in a line so someone actually pushed in front of us while we were waiting and never got made to go to the back of the line!
Stayed 3 nights in Oct 2025

6/10 Okay

Magdolin

Stayed 1 night in Oct 2025

10/10 Excellent

Radoua

Stayed 1 night in Oct 2025

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was disappointing. Coffee was self-serve which was ok once you figured that out BUT it was weak AND bitter and mugs small that were meant for saucers with no saucers. Cream in those little capsules that spilled everywhere - lots was needed to dilute the bitter coffee. Scrambled eggs were unappetizing, and sausage was a big slice of wiener. Fruit limited to whole apple orange or banana. Long lines for making toast or waffles - especially on thanksgiving Monday - staff were attentive and did their best.
Stayed 3 nights in Oct 2025

8/10 Good

Ronette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Move TP holder !
Stayed 1 night in Oct 2025

8/10 Good

senai

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Oct 2025

8/10 Good

sunni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2025

2/10 Terrible

Rocco

Disliked: Staff & service, property conditions & facilities
I provided the negative feed back to the hotel. I’m sure they don’t care just gave the same scripted message as they give everyone. Response from hotel below. Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the Residence Inn leadership team. Safe Travels,
Stayed 1 night in Sep 2025

10/10 Excellent

Tekin

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The recession was cheerful and smiling
Stayed 2 nights in Oct 2025

10/10 Excellent

Jim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well appointed, nice breakfast buffet with courteous staff. Rooms are clean and enjoyed the kitchen option.
Stayed 2 nights in Oct 2025

10/10 Excellent

Megan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing walkable location. Pool, gym, free breakfast were great. Parking garage entrance is really low 5’9” so be careful renting a larger vehicle as it might not fit.
Stayed 7 nights in Oct 2025

10/10 Excellent

Xin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Parneet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

10/10 Excellent

Osarumen

Stayed 3 nights in Oct 2025

6/10 Okay

Joseph

Stayed 2 nights in Oct 2025

8/10 Good

Rheanne

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All services are excellent, except for their Breakfast buffet menu. We stayed two nights, and all food items are same breakfast for two days. Expecting that few menu should be different everyday.
Stayed 2 nights in Oct 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
What an amazing hotel. Super clean, lots of amenities, great restaurant and bar, close to everything and wonderful staff. I would highly recommend this location to anyone looking to spend time in our nation’s capital. We’ll be back!
Stayed 1 night in Oct 2025

8/10 Good

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For context, I travel for business and pleasure monthly and frequently stay at Hilton hotels. This was a personal trip for 4 nights to visit family and I had my daughter with me. What I liked about the hotel is the large room, soundproofing seemed good, full kitchen (although we did not really use it this trip), exercise facility (large and lots of equipment for strength and cardio), and proximity to attractions and public transport options. The restaurant was pretty good overall, fast, and convenient. Some issues which made me score lower: there was hair in the shower when we arrived, the tissue box was empty and never refilled, and the swimming pool facilities (the pool itself was a good temperature and just long enough to do some reasonable laps - but there were no change rooms (very odd) and no hot tub).
Stayed 4 nights in Oct 2025