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DoubleTree by Hilton Ottawa Downtown

4.0 star property

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Photo gallery for DoubleTree by Hilton Ottawa Downtown

Bar (on property)
Indoor pool, open 7:00 AM to 10:00 PM, pool loungers
Lobby
Terrace/patio
Room, 1 King Bed, Accessible (Roll-In Shower)

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • Room service
  • Housekeeping

Explore the area

View in a map
33 Nicholas St, Ottawa, ON, K1N 9M7
  • Place, University of Ottawa
    ‪2 min walk‬
  • Place, Byward Market Square
    ‪5 min walk‬
  • Place, Parliament Hill
    ‪10 min walk‬
  • Airport, Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ‪20 min drive‬

Room options

Standard King Room

  • Sleeps 4

Superior King Room

  • Sleeps 4

View all photos for Room, 2 Double Beds

Room, 2 Double Beds

Room, 2 Double Beds

8.6 out of 10
Excellent
(44 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Living area

Junior Suite, 1 King Bed

9.4 out of 10
Exceptional
(9 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Room, 1 King Bed, Accessible (Roll-In Shower)

Room, 1 King Bed, Accessible (Roll-In Shower)

8.4 out of 10
Very good
(6 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

9.0 out of 10
Wonderful
(31 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, down duvets, in-room safe, desk

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed

Room, 1 King Bed with Sofa bed

Room, 1 King Bed with Sofa bed

9.2 out of 10
Wonderful
(14 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Superior 2 Double Beds, 269Ft, 25M, Modern And Comfortable For 4 People

  • Sleeps 4

Executive 1 King Bed, 431Ft, 40M, Up To 4 People, Pullout Sofa, Enhanced Room Amenities

  • Sleeps 4

View all photos for 1Kg Mobility/ Hearing Acess Ri Shwr Studio

Hypo-allergenic bedding, down duvets, in-room safe, desk

1Kg Mobility/ Hearing Acess Ri Shwr Studio

  • Sleeps 4

View all photos for 1 King Bed Junior Suite

Hypo-allergenic bedding, down duvets, in-room safe, desk

1 King Bed Junior Suite

  • Sleeps 4

View all photos for 1 King Bed With Sofabed

Hypo-allergenic bedding, down duvets, in-room safe, desk

1 King Bed With Sofabed

  • Sleeps 4

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includes taxes & fees
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About this property

DoubleTree by Hilton Ottawa Downtown

Hotel with an indoor pool, steps from University of Ottawa
An indoor pool, a restaurant, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include conference space, concierge services, and dry cleaning. Housekeeping is available on request.
DoubleTree by Hilton Ottawa Downtown offers 283 accommodations with laptop-compatible safes and espresso makers. Beds feature down comforters. LCD televisions are featured in guestrooms. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Ottawa hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the sightseeing around DoubleTree by Hilton Ottawa Downtown. During your stay, you're just a quick walk from University of Ottawa. Features include free WiFi in public areas, plus an indoor pool and a restaurant. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Enjoy international cuisine while dining at The Albion Rooms
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • Guests have great things to say about the location and the helpful staff
  • Steps from University of Ottawa and 3 minutes by foot from Rogers Centre Ottawa
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 1744 square feet (162 square meters) and includes conference space. An indoor pool, a terrace, and multilingual staff are also featured at the business-friendly DoubleTree by Hilton Ottawa Downtown. The hotel can provide concierge services and wedding services. You'll have access to the indoor pool at a partner property.

This Ottawa hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.
The Albion Rooms - This restaurant specializes in international cuisine and serves breakfast, brunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; CAD 28 for adults and CAD 14 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • The Albion Rooms

Things to do

  • Indoor pool
  • Indoor pool (guest access)
  • Stereo

Family friendly

  • In-room cot
  • Indoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 1,744 square feet of conference space
  • Meeting rooms

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Front entrance ramp
  • Hand-held showerhead
  • Lift
  • Low-height bed
  • Low-height counter and sink
  • Low-height desk
  • Low-height door lock
  • Low-height view port in door
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • 1 building
  • 9 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1988
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: CAD 75 per pet, per stay
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 18 years old or younger stays free, per registered adult, when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 50 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CAD 28 for adults and CAD 14 for children
  • Nearby parking fee: CAD 33
  • Pet fee: CAD 75 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
The onsite parking lot is managed by a third party.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM.
  • One child 18 years old or younger stays free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Novotel Ottawa
Novotel Hotel Ottawa
Novotel Ottawa
Novotel Ottawa Hotel
Ottawa Hotel Novotel
Ottawa Novotel
Ottawa Novotel Hotel
Accor Ottawa
Novotel Ottawa Hotel Ottawa
Novotel Ottawa City Centre Hotel
Novotel Ottawa City Centre
Doubletree By Hilton Ottawa
DoubleTree by Hilton Ottawa Downtown Hotel
DoubleTree by Hilton Ottawa Downtown Ottawa
DoubleTree by Hilton Ottawa Downtown Hotel Ottawa

DoubleTree by Hilton Ottawa Downtown Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1107 out of 2044 reviews
Rating 8 - Good. 556 out of 2044 reviews
Rating 6 - Okay. 199 out of 2044 reviews
Rating 4 - Poor. 93 out of 2044 reviews
Rating 2 - Terrible. 89 out of 2044 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Kayla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and welcoming staff, clean rooms, quiet stay!
Stayed 2 nights in Aug 2025

10/10 Excellent

Anum

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay with the family. Room was super clean and comfortable, area was super close to restaurants and main attractions, and the cookies given at check in were delicious lol. We will definitely visit again!
Stayed 1 night in Aug 2025

8/10 Good

Noreen

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just needed to ask for refills on cream and sugar in room. only had espresso coffee.
Stayed 7 nights in Aug 2025

10/10 Excellent

Stephanie, St. Regis Falls

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the Byward Market. Excellent place. Will return.
Stayed 1 night in Aug 2025

8/10 Good

Anh

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was kind of dirty, especially the shag carpet in the room. We noted many fruit flies on/around the pastries and buffet. Service was good!
Stayed 2 nights in Aug 2025

10/10 Excellent

Michael

Stayed 2 nights in Aug 2025

8/10 Good

WILLIAM

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great! Central location to downtown area. Perfect for our needs during our trip.
Stayed 2 nights in Aug 2025

10/10 Excellent

GIUSEPPINA

Travelled with partner
Liked: Amenities
Clean
Stayed 1 night in Aug 2025

10/10 Excellent

Hilary

Stayed 1 night in Aug 2025

10/10 Excellent

Frédéric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

Donald

Liked: Cleanliness
Disliked: Staff & service
Stayed 4 nights in Aug 2025

10/10 Excellent

Katherine

Liked: Staff & service, amenities, property conditions & facilities
Very large, clean room. The shower was amazing. Friendly staff. Very convenient location in downtown.
Stayed 6 nights in Aug 2025

10/10 Excellent

Philippe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Merci au comptoir M. Phil. très bon service. Cependant portes de chambres très bruyantes lorsque nous fermons. Beaucoup de claquements des portes que nous entendons à l'intérieur de nos chambres.
Stayed 2 nights in Aug 2025

8/10 Good

Ryan

Travelled with family
Liked: Cleanliness, staff & service, amenities
Hotel staff were helpful and friendly. The restaurant was amazing. Bathrooms were recently renovated. The pool did not open on time, and there was no place to charge phone in the room. I was given the wrong room and my credit card was used for another guests room.
Stayed 1 night in Aug 2025

8/10 Good

Estella

Stayed 1 night in Jul 2025

8/10 Good

Carole-Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
L'hôtel est très bien situé, tout est à proximité. Les chambres sont confortables et très propre. Le seul point négatif est le stationnement assez coûteux. Sinon beau séjour en famille.
Stayed 2 nights in Jul 2025

10/10 Excellent

Karl

Stayed 1 night in Jul 2025

4/10 Poor

antonio

Disliked: Staff & service, property conditions & facilities
Service no good at all not even someone pick-up the from my room or help luggages parking public charge max 22 hotel link to paking charging 33 a day
Stayed 3 nights in Aug 2025

10/10 Excellent

Robert, Collingwood

Travelled with family
Liked: Cleanliness, amenities
Close to every thing we needed during our stay. We were in tow for Ironman so was great location. Glad we didn’t need car as parking was very tight for an SUV.
Stayed 3 nights in Aug 2025

8/10 Good

Dawnita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was fine. It seemed clean but there are things that show its age like worn and stained carpets in hallways. Our beds seemed clean but the matress cover was washed but stained. For the price of the hotel this was surprising. This being said I wouldn’t not recommend.
Stayed 3 nights in Aug 2025

2/10 Terrible

Elaine

Disliked: Cleanliness, staff & service, property conditions & facilities
The front desks are just plain dirty. I pointed it out on day one. Still not cleaned when we left on day 3 after staying two nights.
Stayed 2 nights in Aug 2025

10/10 Excellent

Fiona

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Aug 2025

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay
Stayed 2 nights in Jul 2025

8/10 Good

Jennifer

Stayed 1 night in Jul 2025