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DoubleTree by Hilton Ottawa Downtown

4.0 star property

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Photo gallery for DoubleTree by Hilton Ottawa Downtown

Enjoy a drink at the bar, which offers a variety of liquor and seating options, including a leather couch and chairs.
Relax in the outdoor seating area of The Albion Rooms, where tables and benches invite you to unwind amidst lush greenery.
Relax in a comfortable lounge area with a large sectional sofa, armchairs, and a coffee table, offering a view of the city outside.
Relax by the pool surrounded by a checkered tile floor and blue and white walls.
Relax in a spacious room with a large bed, flat-screen TV, and comfortable seating area.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Room service
  • Housekeeping

Explore the area

Map
33 Nicholas St, Ottawa, ON, K1N 9M7
  • University of Ottawa
    ‪2 min walk‬
  • Byward Market Square
    ‪5 min walk‬
  • Parliament Hill
    ‪10 min walk‬
  • Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ‪16 min drive‬

Room options

View all photos for Room, 2 Double Beds

Relax in a stylish room with a large bed, desk area, and flat-screen TV, surrounded by a unique mural.

Room, 2 Double Beds

8.6 out of 10
Excellent
(35 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed

Relax in comfort with a large bed, flat-screen TV, and cozy seating area.

Junior Suite, 1 King Bed

9.6 out of 10
Exceptional
(7 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Relax in a spacious room with a large bed, flat-screen TV, and comfortable seating area.

Room, 1 King Bed, Accessible (Roll-In Shower)

8.0 out of 10
Very good
(5 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed

Relax in a spacious room with a large bed, modern headboard, and a bedside table.

Room, 1 King Bed

8.8 out of 10
Excellent
(25 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Relax in a serene space with a large bed, wooden dresser, and flat-screen TV.

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed

Relax in comfort with a large bed, desk, and seating area, perfect for work and unwinding.

Room, 1 King Bed with Sofa bed

9.0 out of 10
Wonderful
(7 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Relax in a spacious room with a sofa set, dining table, and flat-screen TV.

Les Suites Hotel Ottawa

  • Pool
  • Pet-friendly
  • Free WiFi
  • Restaurant
4.2 out of 5, Very good, (4780)
The price is €200
for 1 room
includes taxes & fees
19 Aug - 20 Aug
Les Suites Hotel Ottawa

About this property

DoubleTree by Hilton Ottawa Downtown

Eco-certified hotel with a 24-hour front desk and an indoor pool
An indoor pool, a restaurant, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a business center, conference space, and concierge services are onsite. Housekeeping is available on request.
DoubleTree by Hilton Ottawa Downtown offers 283 accommodations with laptop-compatible safes and espresso makers. Beds feature down comforters. LCD televisions are featured in guestrooms. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Ottawa hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the sightseeing around DoubleTree by Hilton Ottawa Downtown. During your stay, you're just a quick walk from University of Ottawa. Features include free WiFi in public areas, plus an indoor pool and a restaurant. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Enjoy international cuisine while dining at The Albion Rooms
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • Onsite recreation includes bike rentals
  • Guests have great things to say about the helpful staff and the location
  • Steps from University of Ottawa and 3 minutes by foot from Rogers Centre Ottawa
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business center and meeting rooms are available.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 1905 square feet (177 square meters) and includes conference space. An indoor pool, a terrace, and multilingual staff are also featured at the eco-certified DoubleTree by Hilton Ottawa Downtown. You'll have access to the indoor pool at a partner property.

This Ottawa hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.
The Albion Rooms - This restaurant specializes in international cuisine and serves breakfast, brunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, English, Farsi, French, Spanish, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; CAD 28 for adults and CAD 14 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • The Albion Rooms

Things to do

  • Bicycle rentals
  • Indoor pool
  • Indoor pool (guest access)
  • Stereo

Family friendly

  • Free cot
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 1,905 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Front entrance ramp
  • Hand-held showerhead
  • Lift
  • Low-height bed
  • Low-height counter and sink
  • Low-height desk
  • Low-height door lock
  • Low-height view port in door
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • 1 building
  • 9 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1988
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: CAD 75 per pet, per stay
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 18 years old or younger stays free, per registered adult, when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 50 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CAD 28 for adults and CAD 14 for children
  • Nearby parking fee: CAD 33
  • Pet fee: CAD 75 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
The onsite parking lot is managed by a third party.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM.
  • One child 18 years old or younger stays free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Novotel Ottawa
Novotel Hotel Ottawa
Novotel Ottawa
Novotel Ottawa Hotel
Ottawa Hotel Novotel
Ottawa Novotel
Ottawa Novotel Hotel
Accor Ottawa
Novotel Ottawa Hotel Ottawa
Novotel Ottawa City Centre Hotel
Novotel Ottawa City Centre
Doubletree By Hilton Ottawa
DoubleTree by Hilton Ottawa Downtown Hotel
DoubleTree by Hilton Ottawa Downtown Ottawa
DoubleTree by Hilton Ottawa Downtown Hotel Ottawa

DoubleTree by Hilton Ottawa Downtown Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 997 out of 1873 reviews
Rating 8 - Good. 509 out of 1873 reviews
Rating 6 - Okay. 190 out of 1873 reviews
Rating 4 - Poor. 90 out of 1873 reviews
Rating 2 - Terrible. 87 out of 1873 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay

The hotel was very clean and the beds were super comfortable. The staff were so nice and we loved the warm cookie when we checked in lol.
Stayed 1 night in May 2025

4/10 Poor

Jonathan

Travelled with family, Travelled with partner
Booked two night stay here. Hotel advertises parking on site. Due to me having an “oversized” vehicle, a base model F150, I was told I had to park in their “oversized” area. Upon entry I found 7 spots on P1 for parking all occupied. 5 out of 7 vehicles not classified as oversized in accordance with signage posted around the area. There also was no way to proceed to any other area as the height limit bar was 6”1. Trying to turn around in this confined alley was brutal. An area where snow clearing attachments were placed was the only option. I had checked into the hotel in order to get my parking pass. I did not go to the room and made parking the vehicle the first priority. Once I couldn’t fit in the parking I returned to the front of the hotel from the parking and went to the desk. I explained that I was unable to park. The desk agent suggested I use off site parking at a mall and walk back and forth.for me this wasn’t an option so I told them I would like to cancel my room and find alternate accommodations with parking on site. Because I booked on Expedia I was told I couldn’t be refunded for the first night for which I had checked in. They mentioned they would refund the second night. Haven’t yet received this refund but am hopeful it will happen within a couple more business days. I wouldn’t recommend this hotel for anyone driving “oversized” vehicles. The sign posted in the parking garage states smaller vehicles would be towed. That isn’t true. Poor experience
Stayed 2 nights in May 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Double Happiness @ Double Tree Ottawa

Amazing people. Centrally located. VERY COMFORTABLE pillows. Will go again. Thank you guys.
Stayed 2 nights in May 2025

10/10 Excellent

Anjay

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good stay
Stayed 1 night in Apr 2025

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly staff.
Stayed 2 nights in Apr 2025

4/10 Poor

Shauna

Stayed 1 night in Apr 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Good downtown location. Clean upgraded room
Stayed 2 nights in May 2025

6/10 Okay

Sonia

Travelled with family
Liked: Cleanliness, staff & service
I would not have stayed had I know about the parking. Parking garage is horrible. Parking is just too tight - very likely to get a door dent. Hotel was nice, but would not return due to poor parking arrangements.
Stayed 1 night in May 2025

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
It was fine for our needs.
Stayed 1 night in May 2025

10/10 Excellent

Tracy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Fabiano

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Apr 2025

8/10 Good

Karen

Liked: Cleanliness, amenities
Great location near Byward market. Friendly & helpful staff. Would recommend.
Stayed 2 nights in Apr 2025

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2025

6/10 Okay

Liza

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Michael

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the property is excellent. The rooms were clean and newly renovated.
Stayed 2 nights in Apr 2025

10/10 Excellent

LAURA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just needed a place to sleep and it was perfect. Thank you. Will definitely stay again
Stayed 1 night in Apr 2025

10/10 Excellent

Kyla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and staff. The room was perfectly clean and inviting.
Stayed 1 night in Apr 2025

10/10 Excellent

nikita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Faraj

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Apr 2025

10/10 Excellent

Don

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very good place to stay - wonderful staff and conveniently located
Stayed 3 nights in Apr 2025

2/10 Terrible

Joon

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Acknowledge

I did not expected a parking fee staying in the hotel. Plus, my room is not included with breakfast.
Stayed 1 night in Apr 2025

6/10 Okay

Gurleen

Liked: Cleanliness, staff & service, property conditions & facilities
It was good but not spacious for this much money.
Stayed 1 night in Apr 2025

10/10 Excellent

Hugh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed here before it is a great place to stay in down town area.
Stayed 1 night in Apr 2025