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DoubleTree by Hilton Ottawa Downtown

4.0 star property

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Photo gallery for DoubleTree by Hilton Ottawa Downtown

Bar (on property)
Hypo-allergenic bedding, down duvets, in-room safe, desk
Fitness facility
Lobby
Terrace/patio

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
33 Nicholas St, Ottawa, ON, K1N 9M7
  • Place, University of Ottawa
    ‪2 min walk‬
  • Place, Rideau Canal
    ‪3 min walk‬
  • Place, Byward Market Square
    ‪5 min walk‬
  • Airport, Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ‪20 min drive‬

Room options

Standard King Room

  • Sleeps 4

Superior King Room

  • Sleeps 4

View all photos for Room, 2 Double Beds

Room, 2 Double Beds

Room, 2 Double Beds

8.8 out of 10
Excellent
(48 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Living area

Junior Suite, 1 King Bed

9.6 out of 10
Exceptional
(11 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Room, 1 King Bed, Accessible (Roll-In Shower)

Room, 1 King Bed, Accessible (Roll-In Shower)

8.6 out of 10
Excellent
(8 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

8.8 out of 10
Excellent
(34 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed

Room, 1 King Bed with Sofa bed

Room, 1 King Bed with Sofa bed

9.2 out of 10
Wonderful
(24 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

2 Double Beds

  • Sleeps 4

Executive 1 King Bed, 431Ft, 40M, Up To 4 People, Pullout Sofa, Enhanced Room Amenities

  • Sleeps 4

View all photos for 1Kg Mobility/ Hearing Acess Ri Shwr Studio

Hypo-allergenic bedding, down duvets, in-room safe, desk

1Kg Mobility/ Hearing Acess Ri Shwr Studio

  • Sleeps 4

View all photos for 1 King Bed Junior Suite

Hypo-allergenic bedding, down duvets, in-room safe, desk

1 King Bed Junior Suite

  • Sleeps 4

View all photos for 1 King Bed With Sofabed

Hypo-allergenic bedding, down duvets, in-room safe, desk

1 King Bed With Sofabed

  • Sleeps 4

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Exterior
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  • Pool
  • Breakfast included
  • Free Wi-Fi
  • Air-conditioning
4.3 out of 5, Excellent, 2,603 reviews
The price is €104
includes taxes & fees
12 Apr - 13 Apr
Holiday Inn Express & Suites Downtown Ottawa East by IHG

About this property

DoubleTree by Hilton Ottawa Downtown

An indoor pool, a restaurant, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include conference space, concierge services, and dry cleaning. Housekeeping is available on request.
DoubleTree by Hilton Ottawa Downtown offers 283 accommodations with laptop-compatible safes and espresso makers. Beds feature down comforters. LCD televisions are featured in guestrooms. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Ottawa hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the sightseeing around DoubleTree by Hilton Ottawa Downtown. During your stay, you're just a quick walk from University of Ottawa. Features include free WiFi in public areas, plus an indoor pool and a restaurant. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Enjoy international cuisine while dining at The Albion Rooms
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • Guests have great things to say about the local sightseeing and the clean accommodations
  • Steps from University of Ottawa and 4 minutes by foot from Rideau Canal
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 1744 square feet (162 square meters) and includes conference space. An indoor pool, a terrace, and multilingual staff are also featured at the business-friendly DoubleTree by Hilton Ottawa Downtown. The hotel can provide concierge services and wedding services. You'll have access to the indoor pool at a partner property.

This 4-star Ottawa hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.
The Albion Rooms - This restaurant specializes in international cuisine and serves breakfast, brunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; CAD 28 for adults and CAD 14 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • The Albion Rooms

Things to do

  • Indoor pool
  • Indoor pool (guest access)
  • Stereo

Family friendly

  • In-room cot
  • Indoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 1,744 square feet of conference space
  • Meeting rooms

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Front entrance ramp
  • Hand-held showerhead
  • Lift
  • Low-height bed
  • Low-height counter and sink
  • Low-height desk
  • Low-height door lock
  • Low-height view port in door
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • 1 building
  • 9 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1988
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from April 20 2026 to April 27 2026 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: CAD 75 per pet, per stay
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 18 years old or younger stays free, per registered adult, when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 50 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CAD 28 for adults and CAD 14 for children
  • Nearby parking fee: CAD 33
  • Pet fee: CAD 75 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
The onsite parking lot is managed by a third party.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM.
  • One child 18 years old or younger stays free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Novotel Ottawa
Novotel Hotel Ottawa
Novotel Ottawa
Novotel Ottawa Hotel
Ottawa Hotel Novotel
Ottawa Novotel
Ottawa Novotel Hotel
Accor Ottawa
Novotel Ottawa Hotel Ottawa
Novotel Ottawa City Centre Hotel
Novotel Ottawa City Centre
Doubletree By Hilton Ottawa
DoubleTree by Hilton Ottawa Downtown Hotel
DoubleTree by Hilton Ottawa Downtown Ottawa
DoubleTree by Hilton Ottawa Downtown Hotel Ottawa

DoubleTree by Hilton Ottawa Downtown Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1196 out of 2177 reviews
Rating 8 - Good. 580 out of 2177 reviews
Rating 6 - Okay. 213 out of 2177 reviews
Rating 4 - Poor. 95 out of 2177 reviews
Rating 2 - Terrible. 93 out of 2177 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Gonzalo

Stayed 2 nights in Dec 2025

10/10 Excellent

Glen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room staff amenities excellent
Stayed 1 night in Jan 2026

10/10 Excellent

James

Stayed 1 night in Dec 2025

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2025

8/10 Good

JOHN

Stayed 3 nights in Dec 2025

10/10 Excellent

Catherine

Stayed 1 night in Jan 2026

10/10 Excellent

sumra

Stayed 1 night in Jan 2026

10/10 Excellent

Pietro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall all a good place to stay. The hallways were a little cool but other than that it was good.
Stayed 2 nights in Dec 2025

10/10 Excellent

Nanthiyaporn

Stayed 1 night in Dec 2025

10/10 Excellent

Gerald

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff were courteous and the hotel accommodations were great ◡̈
Stayed 4 nights in Dec 2025

6/10 Okay

XIAOGE

Travelled with family
Disliked: Property conditions & facilities
Fridge did not work. No bottle water was provided.
Stayed 3 nights in Dec 2025

10/10 Excellent

Theresa

Stayed 1 night in Dec 2025

6/10 Okay

Philip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice and central to most places in downtown Ottawa. But parking is extremely inconvenient especially if you are disabled. There is an underground lot connected to the hotel but it has height restrictions and only the third level is connected to the hotel. There is also parking at the Rideau Centre, but to access the lot you need to walk to the far side of the mall. In the winter and being disabled it is extremely difficult. The hotel, room and staff were great, parking is the only issue.
Stayed 3 nights in Dec 2025

10/10 Excellent

Niki

Stayed 2 nights in Dec 2025

4/10 Poor

Sarah

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The rooms is
Stayed 1 night in Dec 2025

2/10 Terrible

thiziri

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2025

8/10 Good

Marquis

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Courteous staff. renovated room.
Stayed 1 night in Dec 2025

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and well maintained room
Stayed 1 night in Dec 2025

2/10 Terrible

allan, quebec

Disliked: Cleanliness, staff & service, property conditions & facilities
Bad experience
Stayed 1 night in Dec 2025

10/10 Excellent

Jayden

Stayed 6 nights in Dec 2025

8/10 Good

Joyce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice and convenient to downtown. A shame the breakfast was luke warm even after I put my plate under a heat lamp to warm the plate before putting food on it. Stupid idea to have plates on cold window sill. No small lates near pastries. Pool water temp is not warm enough. Cookie was nice touch.
Stayed 3 nights in Dec 2025

10/10 Excellent

Nathan

Business traveller
Liked: Cleanliness, staff & service, amenities
Breakfast hot items were not hot, e.g., pancakes, eggs. Desk chair in one room needed replaced. Selection of TV channels available did not meet expectations for a basic update on current Canadian news channels.
Stayed 2 nights in Dec 2025

10/10 Excellent

Jonathan

Stayed 1 night in Dec 2025

8/10 Good

Hazel

Staff wete helpful
Stayed 2 nights in Nov 2025

10/10 Excellent

Phillip

Liked: Cleanliness, property conditions & facilities, room comfort
The rooms are nice, and it is pretty quiet being downtown. Breakfast not included and a bit pricy in are opinion. And a note if you have to use there parking, hopefully you don't have a large/high vehicle because there is like only 10 spots to park.
Stayed 2 nights in Dec 2025