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HOTEL EL ENCANTO

2.0 star property

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Photo gallery for HOTEL EL ENCANTO

Front of property
Design Room
Front of property – evening/night
Interior
Interior detail

Reviews

6.0 out of 10

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
C. Manuel Hernández, Otumba, Méx., 55900
  • Place, Animal Kingdom Theme Park
    ‪26 min drive‬
  • Place, Teotihuacan Archaeological Site
    ‪30 min drive‬
  • Place, Pyramid of the Moon
    ‪32 min drive‬
  • Airport, Santa Lucía, Mexico (NLU-Felipe Ángeles Intl.)
    ‪64 min drive‬

Room options

View all photos for Family Double or Twin Room, 2 Bedrooms

Family Double or Twin Room, 2 Bedrooms

Family Double or Twin Room, 2 Bedrooms

  • Sleeps 5
  • 2 King Beds
  • Free Wi-Fi

View all photos for Senior Room

Senior Room

Senior Room

  • Lagoon view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Exclusive Room

Free WiFi, bed sheets

Exclusive Room

  • Lagoon view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Design Room

Design Room

Design Room

  • 2 bedrooms
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room

Standard Room

Standard Room

  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Honeymoon Room

Honeymoon Room

Honeymoon Room

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

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About this property

HOTEL EL ENCANTO

Along with a refrigerator in a common area, this smoke-free hotel has a 24-hour front desk and a convenience store. Free WiFi in public areas and free self parking are also provided.
HOTEL EL ENCANTO offers 40 accommodations with complimentary bottled water and complimentary toiletries. Flat-screen televisions are featured in guestrooms. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Housekeeping is provided daily.
The recreational activities listed below are available either on site or nearby; fees may apply.
Features at HOTEL EL ENCANTO include free WiFi in public areas and self parking.
  • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free self parking and RV/bus/truck parking
  • Amenities include convenience store and a shared refrigerator
  • 12 minutes by car from Teotihuacan Archaeological Site and 13 minutes from Pyramid of the Sun
  • Dogs welcome for a fee
As a guest of HOTEL EL ENCANTO, you'll find a convenience store and a refrigerator in a common area. WiFi is free in public spaces. Limited free parking is available on a first-come, first-served basis.

This Otumba hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking

Food and drink

  • Couples/private dining

Family friendly

  • Grocery/convenience store

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Shared refrigerator

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom

Entertainment

  • Flat-screen TV

Food and drink

  • Free bottled water

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 200 per pet (varies based on length of stay), plus a one-time cleaning fee of MXN 100
  • Only dogs are allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MXN 200 per day.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit is payable by bank transfer and is due within 24 hours of booking the reservation.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 200 per pet (varies based on length of stay) plus MXN 100 one-time cleaning fee
  • Rollaway bed fee: MXN 200 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

HOTEL EL ENCANTO Hotel
HOTEL EL ENCANTO Otumba
HOTEL EL ENCANTO Hotel Otumba

HOTEL EL ENCANTO Reviews

Reviews

6.0
Rating 10 - Excellent. 0 out of 4 reviews
Rating 8 - Good. 2 out of 4 reviews
Rating 6 - Okay. 1 out of 4 reviews
Rating 4 - Poor. 0 out of 4 reviews
Rating 2 - Terrible. 1 out of 4 reviews

8.0/10

Cleanliness

8.8/10

Staff & service

5.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Priscila

No había agua caliente , ni cobijas , las sábanas manchadas ,
Stayed 3 nights in Nov 2025

8/10 Good

Israel

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Todo bien, muchas gracias
Stayed 1 night in Mar 2025

6/10 Okay

Carla

Travelled with family
Disliked: Property conditions & facilities

En general bien solo para dormir

Fue una estancia corta, en general el hotel es pequeño pero cómodo, aunque hubo varios puntos en contra, al llegar la terminal no servía por lo que tuvimos que hacer transferencia, la habitación solo tenía una cobija y hacía mucho frío, pedimos otra y si nos la dieron. Y el baño no servía bien ya que se tiraba el agua.
Stayed 1 night in Dec 2024

8/10 Good

Kevin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Sin agua caliente ni en el lavamanos
Stayed 1 night in Feb 2024