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Sanctuary Palms

4.5 star property

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Photo gallery for Sanctuary Palms

Terrace/patio
Terrace/patio
Front of property
Moulin Rouge Suite | Water view
View from room

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Kitchen
  • Washing machine
  • Dryer
  • Free Wi-Fi
  • Air-conditioning
  • Outdoor space

Explore the area

View in a map
31 Bayview Road, Paihia, 200
  • Place, Paihia Wharf
    ‪8 min walk‬
  • Place, Paihia Beach
    ‪10 min walk‬
  • Place, St Paul’s Church
    ‪11 min walk‬
  • Airport, Kerikeri (KKE-Bay of Islands)
    ‪28 min drive‬

Room options

View all photos for Moulin Rouge Suite

Moulin Rouge Suite

Moulin Rouge Suite

  • Sea view
  • 85 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for The Pacifika Suite

1 bedroom, premium bedding, individually decorated

The Pacifika Suite

  • Partial sea view
  • 70 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Garden Suite

Garden Suite

Garden Suite

  • Garden view
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

Sanctuary Palms

Along with self parking, this smoke-free apartment building has laundry facilities and tour/ticket assistance. WiFi in public areas is free. Other amenities include a garden and a living plant wall. Each apartment boasts a fireplace and offers free WiFi and a kitchen. A flat-screen TV with satellite channels and a DVD player provide a bit of entertainment, and guests will also appreciate thoughtful touches like an espresso maker and bathrobes. Limited housekeeping is available.
Sanctuary Palms offers 4 air-conditioned accommodations with fireplaces and washers/dryers. These individually decorated and furnished accommodations have separate sitting areas and include dining tables. Beds feature premium bedding. Accommodations at this 4.5-star apartment have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries.

This Paihia apartment provides complimentary wireless Internet access. 40-inch flat-screen televisions come with satellite channels and DVD players. Additionally, rooms include espresso makers and complimentary bottled water. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a limited basis.

The recreational activities listed below are available either on site or nearby; fees may apply.
During your stay at Sanctuary Palms, you're just a quick walk from Bay of Islands. Enjoy features like free WiFi in public areas, plus breakfast (surcharge) and a roundtrip airport shuttle (surcharge). This luxury apartment building has 4 apartments. Each apartment offers free WiFi and a kitchen.
  • Each apartment offers a kitchen, a washer/dryer, and a fireplace
  • Free WiFi
  • Continental breakfast served daily for a fee
  • Self parking available for a fee
  • Services include tour or ticket assistance and luggage storage
  • Within a 10-minute walk of Bay of Islands and Paihia Wharf
  • Airport shuttle service available for a fee
As a guest of Sanctuary Palms, you'll find tour/ticket assistance, a garden, and laundry facilities. WiFi is free in public spaces. An airport shuttle (available on request) is available for a fee. For a fee, parking is available.

This 4.5-star Paihia apartment is smoke free.

For a fee, guests can enjoy continental breakfast daily from 8:00 AM to 9:00 AM.

Property amenities

Beach

  • Sandy beach nearby

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 9:00 AM to 4:00 PM on request
  • Parking on site (surcharge)
  • Limited on-site self parking

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Espresso maker
  • Hob
  • Microwave
  • Oven
  • Paper towels
  • Refrigerator
  • Toaster

Dining

  • Daily continental breakfast available 8:00 AM to 9:00 AM for a fee: NZD 25 per person
  • Dining table

Bedrooms

  • Bedroom
  • Premium bedding

Bathroom

  • 1 private bathroom
  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Dining table
  • Fireplace
  • Separate sitting area

Entertainment

  • 40-inch flat-screen TV with satellite channels
  • DVD player

Outdoor areas

  • Garden

Laundry

  • Laundry detergent
  • Laundry facilities
  • Washer/dryer

Comfort

  • Air conditioning
  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • High-pile carpet in room
  • No lift
  • Tile flooring in room
  • Smoke-free property

Services and conveniences

  • Blackout drapes
  • Change of bedsheets (on request)
  • Change of towels on request
  • Free bottled water
  • Guidebooks
  • Housekeeping on request
  • Iron/ironing board
  • Local maps
  • Luggage storage
  • Restaurant dining guides
  • Tour and ticket assistance

Things to do

  • Kayaking nearby
  • Parasailing nearby
  • Sailing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 4 units
  • Bed sheets changed on request
  • Bulk dispensers for toiletries
  • Eco-friendly cleaning products used
  • Eco-friendly toiletries
  • Garden
  • Housekeeping (on request)
  • Individual decor
  • Individual furnishings
  • Living plant wall
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Recycling
  • Reusable cups
  • Reusable tableware
  • Some LED lighting used
  • Towels (changed on request)

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
There is no front desk at this property
Guests will receive an email with check-in instructions and key retrieval information prior to arrival; your host will greet you
Information provided by the property may be translated using automated translation tools

Check-out instructions

The host requires you complete the following before checking out:
Load and start the dishwasher
Remove personal items
Turn off the lights and lock the doors

Access methods

Host will greet you, key retrieval

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately NZD 25 per person
  • Airport shuttle fee: NZD 65 per vehicle (one-way, maximum occupancy 2)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Sanctuary Palms offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. This property does not have a front desk. Guests will receive an email with special check-in instructions and key retrieval information prior to arrival. The host will greet guests on arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Alcohol isn't served at Sanctuary Palms.

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Sanctuary Palms
Sanctuary Palms Apartment
Sanctuary Palms Apartment Paihia
Sanctuary Palms Paihia
Sanctuary Palms Paihia, Bay Of Islands
Sanctuary Palms Paihia
Sanctuary Palms Apartment
Sanctuary Palms Apartment Paihia

Sanctuary Palms Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 23 out of 34 reviews
Rating 8 - Good. 9 out of 34 reviews
Rating 6 - Okay. 1 out of 34 reviews
Rating 4 - Poor. 1 out of 34 reviews
Rating 2 - Terrible. 0 out of 34 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Sarah

Liked: Cleanliness, amenities, property conditions & facilities, communication
Beautiful location , I had a perfect stay - thank you!!
Stayed 3 nights in Jan 2024
Verified

10/10 Excellent

Erika

Liked: Cleanliness, property conditions & facilities, communication
Fantastic property, spectacular views, great owners. The flat was lovely, the spa bath was delightful and the kitchen was perfect equipped. AC was perfect, bed was comfy. Lovey stay, beautiful area. Recommended!
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities, communication
Everything about the Sanctuary Palms is first class.The bathroom was spotless, the shower and bath were great, aesthetically top notch, up to date, and perfect in use. The bedroom, the kitchen, the living room, the balcony, the view, the convenience, the access: tens around!
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

roger

Liked: Cleanliness, room comfort, communication
Very well designed, very clean, and well equipped. Bathroom and shower were very nice and spacious. Bed was very soft and comfy. I would not hesitate to return and highly recommend it to anyone. And very close in proximity to the town. One downside were stairs upon entry.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Stephanie

Liked: Cleanliness, room comfort, communication

Wonderful place to stay.

Wonderful place to stay, with extra touches to make our stay special. Accommodation was clean and comfortable with plenty of space, with a balcony offering beautiful views over Bay of Islands. Excellent location for getting to quay fir boat and ferry trips and within walking distance of Waitangi Treaty Grounds. (Although the steep walk back up hill after a day out is quite tough...but view was worth it).
Stayed 5 nights in Feb 2025
Verified

10/10 Excellent

Lance

Liked: Cleanliness, amenities, property conditions & facilities, communication
Easy self check in and check out. Very clean and cosy apartment.
Verified

10/10 Excellent

francis

Liked: Cleanliness, room comfort, communication

Very nice self-service apartment

We stayed in the "Moulin Rouge" apartment, which was a very well appointed self-service unit with a wonderful view to the Bay of Islands at Pahia.
Stayed 3 nights in Jan 2025
Verified

10/10 Excellent

Simon

Liked: Cleanliness, room comfort, communication

Paihia stay

We thoroughly enjoyed our stay at Sanctuary Palms everything is set up to allow for a relaxing stay. The photos really don’t do it justice it is a beautiful home from home. Wouldn’t hesitate to recommend to anyone. We were a little worried about negative reviews about the parking situation and yes, it is tight but it’s only a short walk to find plenty of free on street parking which we favoured so that our large rental car didn’t cause any bother to other guests. Thank you to Sharron & Paul for sharing this beautiful place with us.
Stayed 6 nights in Feb 2024
Verified

10/10 Excellent

Kerry

Liked: Cleanliness, property conditions & facilities, communication
The view from the balcony was amazing. Thank you for the little extras in the bathroom and we loved the pod coffee machine. Comfy couch and easy access to wifi. We got the hang of airing the rooms, tricky in the wind. Thank you.
Verified

4/10 Poor

Colin

Disliked: Amenities, property conditions & facilities, communication
The entire property was covered in scaffolding. It looked like a construction site. Views out of windows and deck were obstructed by the scaffolding.
Stayed 4 nights in Apr 2024
Verified

8/10 Good

Morris

Liked: Cleanliness, amenities, communication
Central location although a difficult walk up a steep hill. The overall amenities were good. The air conditioner in the bedroom didn’t work and footsteps from the apartment above were noisy. THe curtains in the bedroom didn’t fit and looked like they were second hand. The car parks were very tight.
Stayed 3 nights in Jan 2023
Verified

8/10 Good

Daniel

Liked: Cleanliness, check-in, communication, listing accuracy
Die Suite ist sehr geräumig und bietet viel Platz. Die Unterkunft ist schön gestaltet und war sehr sauber. Das Bett war gross und bequem. Insgesamt eine emphelenswerte Unterkunft.
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, communication
We liked the space, and the view of the bay from the penthouse level. I think when this property was first built it would have indeed been 'luxury', but to describe it that way now, with the passing of time, is a little bit of a stretch. The decor and maintenance needs attention, and to have entertainment options running on wifi that does not cope, is poor. We did enjoy our time there, but for us the 'luxury' tag did not fit reality.
Stayed 3 nights in Jun 2021
Verified

8/10 Good

Fay

Liked: Cleanliness, amenities
Good location, very nicely decorated, big spa bath was bliss! Fabulous bed too.
Stayed 1 night in Jul 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities
What a lovely place! We had a lovely welcome and were made to feel special. Everything was thought of and suggestions were made for what we might do and Raykindly made a bookingfor us for a day tripon a cat sailing. Theapartment (Moulin Rouge) has every amenity; we appreciated the stocked fridge, washing powder, dishwasher tablets....The apartments are up quite a steep hill but easy o drive to te bottom and park if you dont want to walk back up! Lovely beach for swimming round the corner, towels are provided. Stunning sunrise but it was a bit hot sitting on the little balcony for breakfast - cant complain!
Stayed 4 nights in Jan 2020
Verified

10/10 Excellent

Jo

Liked: Cleanliness, amenities
Very spacious, excellent location back from the main drag so quiet.
Stayed 1 night in Jan 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helen was very friendly quick to get us in and knowledgeable about the area. The appartment was beautiful, had a lovely view and the best bath ever.
Stayed 4 nights in Dec 2019
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful property, fantastic location - didn’t need to use the car, and the hosts were wonderful. Would definitely stay there again and we highly recommend it!
Stayed 2 nights in May 2019
Verified

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

Fantastic stay, fabulous bed so comfy. Loved the bottle of wine in the fridge. It’s a short walk down a fairly step hill. Ok going down but for elderly people they may have trouble returning to the apartments. The only negative for us was not being able to connect to wifi. However we were able to outside. I’ll definitely recommend & hopefully come back in the near future.
Stayed 2 nights in Mar 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
It was really quiet which was really nice. What we didn't like was the steep walk to the beach and also little problems like the dishwasher rocked when loading it the paint on the ceiling in the bathroom was peeling.
Stayed 2 nights in Feb 2019
Verified

10/10 Excellent

Raj

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property with some luxurious touches. Nice views over Paihia. All the mod cons, with aircon, heaters, washing machine, Sky TV, list goes on. Steep hill to climb back from town, but it helped work off those calories!
Stayed 3 nights in Feb 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Beautiful place some redecorating needed. The second bedroom very plain. The hammock was dirty and smelly so could not be used. There where no fire alarms. The view was amazing.
Stayed 2 nights in Feb 2019
Verified

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Peaceful Retreat with a View

This was a quiet, clean flat with everything we needed. There was a safe place to park on site. Our check in was easy and Helen gave us lots of great suggestions of what to see and where to eat. The kitchen had everything we needed to cook meals and the refrigerator was stocked with drinks to enjoy upon arrival. It has a very large comfortable bathroom with a big shower and a jetted tub. The towels and linens are all good quality and the bed was very comfortable. The air conditioner and fans were effective to keep the flat comfortable. There are only 4 units in the complex so it is very quiet. It is up a steep hill from the busy tourist area which we enjoyed because we like a bit of daily exercise and we like a quiet environment. It is still close and within walking distance to all the activities Paihia has to offer. There is a fabulous view of the ocean from the outdoor patio and a barbecue to cook the fresh fish we caught. This is a great place to relax out of the busy tourist area yet still just a few minutes walk to the activities Paihia has to offer.
Stayed 3 nights in Feb 2019
Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Spotless

Helen was so helpful definitely worth staying here Thanks Mark
Stayed 2 nights in Jan 2019
Verified

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A beautiful place stay in Paihia

We booked a room for 2 nights at this hotel for a relaxing end to a month-long holiday in New Zealand and it didn't disappoint. We arrived earlier than check-in time but Helen (one of the owners) was more than accommodating and we were able to access the room early which was a huge bonus. We had a complimentary mini-bar delivered by Ray which was extremely generous with wine, beer, orange juice and milk). The location is ideal if you want to be away from all the regular hotels/motels in the area. It's in a quiet residential street, but the main centre is approximately only a 10-minute walk away so you're not far from the restaurants, beaches, attractions etc. It is a fairly steep walk uphill when returning to the hotel so bear this in mind. Our room (The Pacifika Suite) was fantastic. It had a private balcony which we could see the sea from, and was surrounded by foliage; there was a full kitchen with a washer and dryer; the shower and bathtub were lovely to use; and the bedroom was gorgeous. The town itself is fairly small but we spent time walking around the shops and eating at the restaurants, we'd already been to Russell but could have easily got the ferry over there fro the day; and we walked to the Waitangi Treaty Grounds from the hotel which was an easy walk. All in all, our stay at Sanctuary Palms was a perfect ending to our holiday.
Stayed 2 nights in Jan 2019