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Hotel Villa Mercedes Palenque

3.5 star property
VIP Access

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Photo gallery for Hotel Villa Mercedes Palenque

A resort with a swimming pool, lounge chairs, and thatched-roof buildings surrounded by lush greenery.
A spacious lobby with a high thatched roof, a reception desk, and a sign for VIVA Hotels.
An aerial view of a resort with multiple buildings, a swimming pool, and surrounding greenery.
A dining area with tables set for two, featuring a thatched roof and indoor lighting.
Deluxe Room | Garden view

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Pet-friendly
  • Air-conditioning
  • Gym

Explore the area

View in a map
Km 2.9 Carretera Palenque-Ruinas, Palenque, CHIS, 29960
  • Place, Aluxes Eco Park
    ‪3 min walk‬
  • Place, Palenque National Park
    ‪5 min drive‬
  • Place, Palenque Archaeological Zone
    ‪11 min drive‬
  • Airport, Palenque, Chiapas (PQM-Palenque Intl.)
    ‪18 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Room

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room

  • 27 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Room

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room

  • Garden view
  • 27 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Room

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room

  • Garden view
  • 27 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Double Room

A hotel room with two beds, a desk, and a window with curtains.

Deluxe Double Room

9.0 out of 10
Wonderful
(16 reviews)
  • Garden view
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Executive Room

A neatly made bed with a headboard, a bedside table with a lamp, and a window with a view of greenery.

Executive Room

  • Garden view
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Twin Room

A hotel room with two beds, a desk, and a window with curtains.

Standard Twin Room

  • Garden view
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Room

A hotel room with a large bed, a desk with a chair, a window with curtains, and a framed picture on the wall.

Deluxe Room

9.8 out of 10
Exceptional
(16 reviews)
  • Garden view
  • 27 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Double Room

A hotel room with two beds, each with a green and white bedspread, a nightstand with a phone, and wall-mounted lights.

Executive Double Room

10.0 out of 10
Exceptional
(1 review)
  • Lake view
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Suite

A hotel room with a bed, a nightstand, a lamp, a telephone, and a curtain.

Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 54 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

Similar properties

Property grounds
Hotel Mundo Maya Palenque
Palenque
  • Pool
  • Spa
  • Kids’ pool
  • Parking included
4.7 out of 5, Exceptional, 383 reviews
The price is €137
includes taxes & fees
31 Aug - 1 Sept
Hotel Mundo Maya Palenque

About this property

Hotel Villa Mercedes Palenque

2 outdoor pools, a full-service spa, and a restaurant are available at this smoke-free hotel. Free WiFi in public areas and a free manager's reception are also provided. Additionally, a fitness center, a bar/lounge, and a poolside bar are onsite. Change of towels is available on request.
Hotel Villa Mercedes Palenque offers 92 air-conditioned accommodations with safes and coffee/tea makers. These individually furnished accommodations include dining tables. Beds feature premium bedding. 32-inch flat-screen televisions come with cable channels.

Bathrooms include bathtubs or showers with rainfall showerheads, complimentary toiletries, and hair dryers. This Palenque hotel provides complimentary wired Internet access. Additionally, rooms include irons/ironing boards and ceiling fans. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The onsite spa has 2 treatment rooms including rooms for couples. Services include facials and body wraps. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a mud bath and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

During your stay at Hotel Villa Mercedes Palenque, you'll be within walking distance of Palenque National Park. Features include free WiFi in public areas and a free manager's reception, plus 2 outdoor pools.
  • Free WiFi in some public areas
  • Enjoy Mexican cuisine and garden views while dining at La Foresta
  • English breakfast served daily for a fee
  • Extended parking available for a fee
  • Take a swim in the 2 outdoor pools
  • Treat yourself to massages, facials, or mud baths at the spa
  • Services include babysitting, tour or ticket assistance, and a porter
  • Onsite recreation includes a gym
  • Just a 2-minute drive from Palenque National Park and a few minutes from Palenque Archaeological Zone
  • Dogs welcome for a fee (restrictions apply)
Hotel Villa Mercedes Palenque offers its guests 2 outdoor swimming pools and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A free manager's reception is offered daily. Public spaces have free WiFi.

A business center and meeting rooms are available. Event space at this hotel measures 23143 square feet (2150 square meters) and includes a conference center. A terrace, gift shops/newsstands, and tour/ticket assistance are also featured at Hotel Villa Mercedes Palenque. A complete renovation of Hotel Villa Mercedes Palenque was completed in November 2025.

This 3.5-star Palenque hotel is smoke free.

The hotel hosts a free manager's reception daily.
La Foresta - Overlooking the garden, this restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured, uncovered extended parking on site (MXN 500 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily English breakfast available 7 AM to noon for a fee: MXN 280 for adults and MXN 180 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Couples/private dining
  • Free daily manager's reception

Restaurants on site

  • La Foresta

Things to do

  • 2 outdoor pools
  • Full-service spa
  • Gym
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Dining table
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre (23,143 square foot of space)
  • Meeting room

Outdoors

  • Garden
  • In a national park
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Massage
  • Mud bath
  • Reflexology
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • 10 steps to reach entrance
  • Cobblestone flooring in public areas
  • Front entrance ramp
  • No lift (single-level property)
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Tile flooring in public areas
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (109 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 floor
  • Banquet hall
  • Built in 2008
  • Double-glazed windows
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • Mediterranean architecture
  • Reception hall
  • Renovated entire property - November 2025
  • Smoking not allowed
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Limited room service
  • Meal delivery service

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
This property enforces quiet hours from 11:00 PM to 5:30 AM
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 600 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 29 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: approximately MXN 280 for adults and MXN 180 for children
  • Uncovered extended parking fee: MXN 500 per day
  • Pet fee: MXN 600 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. At the property, quiet hours are enforced between 11:00 PM and 5:30 AM.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Mercedes Palenque
Hotel Villa Mercedes Palenque
Villa Mercedes Palenque
Mercedes Palenque Palenque
Hotel Villa Mercedes Palenque Hotel
Hotel Villa Mercedes Palenque Palenque
Hotel Villa Mercedes Palenque Hotel Palenque

Hotel Villa Mercedes Palenque Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 368 out of 649 reviews
Rating 8 - Good. 190 out of 649 reviews
Rating 6 - Okay. 54 out of 649 reviews
Rating 4 - Poor. 25 out of 649 reviews
Rating 2 - Terrible. 12 out of 649 reviews

9.2/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Todo excelente
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Palenque

We had a wonderful stay in Palenque! The grounds of the hotel are beautifully maintained and clean! The rooms are comfortable and clean! We enjoyed our stay!😊
Stayed 2 nights in Mar 2025
Verified review

10/10 Excellent

Dolores Y

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We weren’t here for long but our stay was amazing.. super clean, and the staff was super friendly and nice. The food was also.
Stayed 2 nights in Apr 2024
Verified review

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful and quiet
Stayed 2 nights in Feb 2023
Verified review

8/10 Good

John

Liked: Staff & service, property conditions & facilities
3 nights at Palenque
Stayed 3 nights in Nov 2024
Verified review

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and close to the Ruins and Alexus EcoPark

Staff was friendly and helpful with making our stay in Palenque a pleasant one. Close location to ruins (10 mins away by car) Alexus EcoPark is just a 5 min walk away and is must see!!
Palenque
Villa Mercedes pool
Palenque sunset
Stayed 1 night in Nov 2024
Verified review

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to ruins. Beautiful pool
Stayed 1 night in Nov 2024
Verified review

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bar at pool is so nice just grab what you want get the bill at your seat and personal hammock is a nice touch
Stayed 1 night in Jan 2024
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved It - Wish We Had Stayed Longer

We loved this place! Definitely a return place for us. We were sad we were only there for one night - passing through Palenque. It’s a big property, with rooms spread out in many areas, and such a gem in the jungle. We will return.
Stayed 1 night in Dec 2024
Verified review

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient if you are going to the ruins or booking tours in the area…. Palenque isn’t much, but the the jungle like atmosphere is very unique…..
Stayed 4 nights in Mar 2023
Verified review

10/10 Excellent

joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food at the restaurant is very good, reasonable prices, breakfast was also great, big variety from omelets to barbacoa. You could probably pay more by going out for food.
Stayed 2 nights in Jun 2024
Verified review

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything , It's amazing!
Stayed 2 nights in Oct 2023
Verified review

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was fast and friendly. The property is surrounded by the beautiful jungle. The area is very humid so you feel the humidity smell in the room as we arrived but it went away when we turned on the ac. We had a very pleasant stay in this hotel
Stayed 1 night in Jul 2024
Verified review

6/10 Okay

Nemer

Liked: Cleanliness
Breakfast in a hotel like this should have been included in already high price of the hotel.
Stayed 1 night in Feb 2024
Verified review

8/10 Good

Leonardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was really excellent except the food soo bad.
Stayed 2 nights in Nov 2024
Verified review

8/10 Good

Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, beautiful jungle view, fine pool - the food was not very good and there are not many other options. The hotel seemed quite empty when we where there, so it felt a little abandonded
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and Friendly

nice size resort, friendly staff, good restaurant and pool. The spa is cheap rates and clean. You must pay for every meal and drink at the time of use. They dont bill the room so must pay all the time and tips are in cash.
Stayed 3 nights in Oct 2023
Verified review

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Location for Visiting Mayan Ruins

This property is in a lush, spacious setting, with well-maintained grounds. The staff is attentive and helpful. The rooms are clean and roomy, but the room decor needs to be improved with regional art. Breakfast was good; Dinner was average. Overall, this is an excellent place to stay in terms of location and atmosphere for a visit to the Mayan ruins of Palenque.
Stayed 2 nights in Jan 2023
Verified review

8/10 Good

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quietly hotel, the tv in the room terrible.
Stayed 5 nights in Mar 2025
Verified review

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 2 nights in Aug 2025
Verified review

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
X
Stayed 1 night in Mar 2024
Verified review

10/10 Excellent

Opher

Liked: Cleanliness, staff & service, room comfort
Did not have breakfast
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Alvaro

Liked: Cleanliness
Everything
Stayed 1 night in Aug 2024
Verified review

10/10 Excellent

José Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
--
Stayed 2 nights in Apr 2025
Verified review

4/10 Poor

Maria

Liked: Cleanliness, staff & service
They gave me a room very far away and we had to walk in the heat, then I realized they had golf carts and they never offered me one, they didn't give us a welcome drink, the spa service was very mediocre, the pool was very full of people who I don't think were staying at the hotel and the guests who were in the next room were super noisy.
Stayed 1 night in Aug 2024