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Canopy by Hilton West Palm Beach Downtown

4.0 star property

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Photo gallery for Canopy by Hilton West Palm Beach Downtown

2 restaurants, breakfast served
2 restaurants, breakfast served
1 bedroom, premium bedding, in-room safe, desk
1 bedroom, premium bedding, in-room safe, desk
Outdoor pool

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Parking available
  • 24/7 front desk

Explore the area

Map
380 Trinity Place, West Palm Beach, FL, 33401
  • CityPlace
    ‪3 min walk‬
  • Clematis Street
    ‪11 min walk‬
  • Palm Beach County Convention Center
    ‪1 min drive‬
  • West Palm Beach, FL (PBI-Palm Beach Intl.)
    ‪5 min drive‬

Room options

View all photos for Suite, 1 King Bed, Balcony

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed, Balcony

  • 74 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

1 bedroom, premium bedding, in-room safe, desk

Room, 1 King Bed, Accessible (Roll-In Shower)

  • 35 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

1 bedroom, premium bedding, in-room safe, desk

Room, 1 King Bed

  • 33 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Corner

1 bedroom, premium bedding, in-room safe, desk

Room, 1 King Bed, Corner

  • 33 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

View from room

Room, 2 Queen Beds

  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Balcony

1 bedroom, premium bedding, in-room safe, desk

Room, 2 Queen Beds, Balcony

  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Double Beds, Accessible, Bathtub

1 bedroom, premium bedding, in-room safe, desk

Room, 2 Double Beds, Accessible, Bathtub

  • 35 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible (Hearing)

1 bedroom, premium bedding, in-room safe, desk

Room, 1 King Bed, Accessible (Hearing)

  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Balcony (3-Room)

Suite, Balcony (3-Room) | View from room

Suite, Balcony (3-Room)

  • 92 sq m
  • City view
  • Sleeps 6
  • 2 King Beds

View all photos for Suite, 1 King Bed, Accessible (Roll-In Shower)

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed, Accessible (Roll-In Shower)

  • 74 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

View from room

Room, 2 Queen Beds, Accessible (Hearing)

  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Bathtub (Mobility)

1 bedroom, premium bedding, in-room safe, desk

Room, 1 King Bed, Accessible, Bathtub (Mobility)

  • 35 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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The price is €189
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includes taxes & fees
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About this property

Canopy by Hilton West Palm Beach Downtown

Hotel with 2 restaurants, a short walk to CityPlace
2 restaurants, an outdoor pool, and a health club are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a rooftop terrace, and a 24-hour business center are onsite. Housekeeping is available on request.
Canopy by Hilton West Palm Beach Downtown offers 150 air-conditioned accommodations with espresso makers and safes. Beds feature premium bedding. 55-inch LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and change of bedsheets can be requested. Housekeeping is provided on request.

A health club and complimentary bicycles are featured at the hotel. In addition to an outdoor pool, other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of Canopy by Hilton West Palm Beach Downtown's great location. During your stay, you're just a quick walk from CityPlace. Free WiFi in public areas, 2 restaurants, and an outdoor pool are available. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Drinking and dining options include 2 restaurants, a coffee shop, and a bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the outdoor pool
  • Amenities include a front-desk safe, a 24-hour business center, and meeting rooms
  • Onsite recreation includes a gym and complimentary bicycles
  • Guests have great things to say about the location and the helpful staff
  • Just a 5-minute walk from CityPlace and 8 minutes by foot from Palm Beach County Convention Center
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Canopy by Hilton West Palm Beach Downtown offers its guests an outdoor pool, a health club, and complimentary bicycles. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business center and meeting rooms. Event space at this hotel measures 3069 square feet (285 square meters) and includes conference space. A rooftop terrace, gift shops/newsstands, and a front-desk safe are also featured at the business-friendly Canopy by Hilton West Palm Beach Downtown. Parking is available for a fee.

This 4-star West Palm Beach hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 11:00 AM.
Banter Restaurant - This restaurant serves breakfast only. Guests can enjoy drinks at the bar.
Treehouse Lounge & Bar - Onsite lobby lounge. Open daily.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Secured, covered valet parking on site (USD 38 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 11:00 AM for a fee: USD 5 to 40 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Banter Restaurant
  • Treehouse Lounge & Bar

Things to do

  • 24-hour gym
  • Free bicycle rentals
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • 3,069 square feet of conference space
  • Meeting rooms

Outdoors

  • Outdoor entertainment area
  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Lift (107 centimetre wide door)
  • Phone accessibility kit
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2020
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Espresso maker

More

  • Air conditioning
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet, per stay, plus a deposit of USD 50 per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 75 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 5 to 40 per person
  • Covered valet parking fee: USD 38 per day (in/out privileges)
  • Pet deposit: USD 50 per stay
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Canopy By Hilton West Palm
Canopy West Palm Beach Downtown
Canopy by Hilton West Palm Beach Downtown Hotel
Canopy by Hilton West Palm Beach Downtown West Palm Beach
Canopy by Hilton West Palm Beach Downtown Hotel West Palm Beach

Canopy by Hilton West Palm Beach Downtown Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 513 out of 747 reviews
Rating 8 - Good. 117 out of 747 reviews
Rating 6 - Okay. 52 out of 747 reviews
Rating 4 - Poor. 29 out of 747 reviews
Rating 2 - Terrible. 36 out of 747 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Angela

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Tatiana

Stayed 1 night in Feb 2025

10/10 Excellent

RACHEL

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay
Stayed 2 nights in Mar 2025

10/10 Excellent

Karen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were fantastic. The entire pool and patio area 10/10
Stayed 3 nights in Feb 2025

10/10 Excellent

rachel

Stayed 2 nights in Mar 2025

10/10 Excellent

Patrizia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Jennifer

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at Canopy! Steve was extremely kind and accommodating. Unfortunately we were not able to fully enjoy the amenities due to our schedule but will definitely plan to be back with more time. The hotel is beautiful! The staff is amazing! I’m so happy to have found this place.
Stayed 1 night in Feb 2025

10/10 Excellent

Janice, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good at this hotel- just replace mattresses with newer more firm ones. I was sinking in the mattress, it’s not good for your back. Also get robes. Thanks!!
Stayed 2 nights in Mar 2025

10/10 Excellent

Madalyn

Stayed 1 night in Jan 2025

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, well maintained and great location. Friendly staff.
Stayed 2 nights in Mar 2025

10/10 Excellent

Sean P

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

2/10 Terrible

Amy, Naples

Stayed 1 night in Mar 2025

10/10 Excellent

KELLEN J, EDWARDSBURG

Travelled with family
Staff was great and would definitely stay here again.
Stayed 6 nights in Feb 2025

10/10 Excellent

Giovanni

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

8/10 Good

Richard

Stayed 1 night in Mar 2025

10/10 Excellent

francisco

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous! Beautiful room with comfortable and ample bathroom space . The over all decor was a major surprise. We will tell our friends when they visit this area. Thank you.
Stayed 2 nights in Mar 2025

10/10 Excellent

Sergio

Stayed 1 night in Nov 2024

6/10 Okay

patrick

Stayed 1 night in Feb 2025

4/10 Poor

patrick

Stayed 1 night in Feb 2025

10/10 Excellent

Jennifer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

West palm

Went out on the bikes most days. It was amazing views . People really friendly and welcoming.
Stayed 4 nights in Feb 2025

8/10 Good

grant

Liked: Cleanliness, staff & service
Certainly not a 4 star hotel. Over priced for a 3 star place. Needs major rennovation.
Stayed 2 nights in Feb 2025

10/10 Excellent

Melissa

Stayed 1 night in Feb 2025

4/10 Poor

Robert

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This hotel has the worst service I've ever experienced -- particularly at the rooftop. Took forever to get a drink, and then forever to check out. Staff often ignored us.
Stayed 3 nights in Feb 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay here. Property and rooms are so clean and look brand new! Lots of great amenities like pool, shuttle, bikes, and rooftop bar! Area is right downtown so convenient but not on the nicest part of west palm/definitely not palm beach but right across the bridge.
Stayed 1 night in Feb 2025

4/10 Poor

Thomas

Liked: Cleanliness
Disliked: Amenities
Felt really unorganized. Staff are moody, things were closed and opened at weird times. There’s not enough sun lounges and even when they’re all full, cabana spaces are off limits. Expensive for a basic hotel
Stayed 2 nights in Feb 2025