I was concerned about elevators after reading reviews. I recently had a severe leg break. I asked Emerald Coast Destinations: “We are prepared to book this room for a full week but have a question: Have the concerns with the elevators been remedied?” Their Answer: “The elevators are in working order, and you will not have any issues.” We booked. It was a blatant lie. Upon checking in, hallways were filled with people waiting for elevators. The problem elevators here were common knowledge among everyone. It was manageable initially, but it became intolerable, with us waiting for 20 minutes or more for elevators to/from the 30th floor, standing on my injured leg, waiting in pain. Our service dog gets taken out every three hours, each trip sometimes taking an hour long. However, moving to another location with my leg, paying again, and hoping to get money back from a proven fraudster was not realistic. During power outage on last day, we had to walk 30 stories of stairs. We went without A/C for 24 hours, mainly because Emerald Coast would not fix it after power restored and left me to figure out how to fix it myself. Emerald Coast blamed the power. Also, the shower heads were locked in place, and the bathtubs were not functional because the spouts were locked in shower-only position. Emerald Coast offered me an insulting 240 of 2,800 charged and asked me to commit fraud via a positive review. I refused. I attempted to contact the Unit Owner; he ignored me.
