Beautiful new hotel. It was clean, comfortable and nice location. My only issue and it wouldn't have been one if a simple fix would've made a ratings difference. After going to the room, everything was nice and clean. The TV didn't seem to work right. Housekeeping was outside the room. She came in to check and couldn't get it to work. She went to another room and the TV worked there, so it was my particular room that didn't work. She told me to call the front desk and she what they can do. I called and it just rung with no answer. I decided to go downstairs and inform her. I let the woman who checked me in the TV issue. She said we could either get maintenance to fix which would be the next day or be switched to another room. I chose another room hoping it would be same floor because we had a lot of luggage. She even said she would help move us to another room. I went back upstairs, packed up and waited. Forty minutes passed and no word. My wife called because I was already frustrated. She told my wife she was on the way. Ten more minutes later another young lady was sent upstairs. I thought the woman was gonna help, she sent up her help, which didn't help but I ain't upset with her but the woman who checked us in. I brought the old room back downstairs and the woman wasn't there. I avoided going downstairs for the next couple of days because I didn't want to lose my cool since I was on vacation. When we left, I dropped my key off and left. Very bad customer service.