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Sun Palace Protaras Waterpark Resort

3.0 star property

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Photo gallery for Sun Palace Protaras Waterpark Resort

Exterior
Water park
Twin Room, Garden View
2 restaurants, breakfast, lunch, dinner served; international cuisine
Reception

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • All-inclusive
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Ellinon Street, 3, Paralimni, PA, 5316
  • Place, Kalamies Beach
    ‪7 min walk‬
  • Place, Protaras Coastal Promenade
    ‪7 min walk‬
  • Place, Sunrise Beach
    ‪4 min drive‬
  • Airport, Larnaca (LCA-Larnaca Intl.)
    ‪57 min drive‬

Room options

View all photos for Family Room, Garden View

Family Room, Garden View

Family Room, Garden View

  • Garden view
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 2 Single Sofa Beds

View all photos for Twin Room, Garden View

Twin Room, Garden View

Twin Room, Garden View

  • Garden view
  • 22 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

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About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

Sun Palace Protaras Waterpark Resort

Take advantage of recreational opportunities offered, including an outdoor pool, an outdoor tennis court, and a sauna. Additional features at this aparthotel include an arcade/game room, a television in a common area, and tour/ticket assistance.. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Free self parking is available onsite..#All-inclusive room rates at Jacaranda Hotel Apartments are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).. Policies: This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place. This property affirms that it follows the cleaning and disinfection practices of Precautionary measures against COVID-19 (Cyprus). This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (WHO). . Instructions: Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit . Special instructions: Front desk staff will greet guests on arrival.. Check in from: 2:00 PM. Check in to: midnight. . Check out: 12:00 PM. House Rule: Children welcome. House Rule: No pets. House Rule: Smoking permitted.
During your stay at Sun Palace Protaras Waterpark Resort, you're just a quick walk from Protaras Coastal Promenade. Features include free WiFi in public areas and free self parking, plus 2 outdoor pools. This comfortable apartment building has 266 apartments on 5 floors. Enjoy your stay with amenities like free WiFi and a balcony in each apartment.
  • Each apartment offers a balcony, a Select Comfort bed, and a TV
  • Free WiFi (speed: 500+ Mbps (good for 6+ people or 10+ devices))
  • Free self parking
  • Drinking and dining options include 2 restaurants, a poolside bar, and a bar/lounge
  • Splash around at the free water park with a waterslide or swim in the 2 outdoor pools
  • Services include free supervised childcare, a lifeguard on site, and dry cleaning/laundry
  • Onsite recreation includes a gym and a sauna
  • Within a 10-minute walk of Protaras Coastal Promenade and Kalamies Beach
Some rates at Sun Palace Protaras Waterpark Resort are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Sun Palace Protaras Waterpark Resort offers its guests a complimentary water park, 2 outdoor swimming pools, a waterslide, and a sauna. There are 2 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

A children's pool, a fitness center, and a terrace are also featured at the family-friendly Sun Palace Protaras Waterpark Resort. Free self parking is available.

Smoking is allowed in designated areas at this 3-star Paralimni apartment.

Sun Palace Protaras Waterpark Resort has 2 restaurants serving breakfast, lunch, and dinner.

All-inclusive details

All-inclusive room rates at Sun Palace Protaras Waterpark Resort are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet meals, snacks, and select beverages included
Basic alcoholic beverages included

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Property amenities

Beach

  • Beach nearby

Pool/Spa

  • 2 outdoor pools
  • Lifeguards
  • Pool loungers
  • Pool umbrellas
  • Sauna
  • Waterslide

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Car hire
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Family friendly

  • Childcare (surcharge)
  • Children's pool
  • Free cot
  • Free supervised activities for children

Food and drink

  • Mini-fridge

Dining

  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Bedrooms

  • Free rollaway/extra bed
  • Select Comfort mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • TV
  • TV in common areas

Outdoor areas

  • Balcony
  • Garden
  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Meeting room

Comfort

  • Air conditioning
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Daily housekeeping
  • Gift shop/newsstand
  • Grocery/convenience store
  • Iron/ironing board on request
  • Luggage storage
  • Multilingual staff
  • Phone
  • Safe
  • Safe at front desk
  • Tour and ticket assistance

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Free supervised activities for children
  • Free water park
  • Gym
  • Waterslide
  • Bicycle rentals nearby
  • Scooter/moped rentals nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Fire extinguisher

General

  • 266 units
  • 5 floors
  • Garden

Policies

Check-in

Check-in time starts at 2:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Jacaranda Hotel Apartments
Jacaranda Hotel Apartments Protaras
Jacaranda Protaras
Jacaranda Apartment
Jacaranda Paralimni
Jacaranda Hotel Apartments
Jacaranda Apartment Paralimni

Sun Palace Protaras Waterpark Resort Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 16 out of 66 reviews
Rating 8 - Good. 27 out of 66 reviews
Rating 6 - Okay. 15 out of 66 reviews
Rating 4 - Poor. 2 out of 66 reviews
Rating 2 - Terrible. 6 out of 66 reviews

7.2/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

6.6/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Disliked: Room comfort
Stayed 1 night in Jul 2021

8/10 Good

Alona

Travelled with family
Liked: Cleanliness
We booked hotel for one night. I stay with my husband and baby. We arrive at 14.00 for check in but in reception they ask to wait another 30 min to prepare room. It wasn’t so comfortable because baby wanted sleep and it was too hot to wait. But receptionist lady was very kind and apologize for this. So room was big enough, clean, working air cond as it was very hot days. Just was no WiFi in room. Swimming pool was perfect. Breakfast was ok. I can’t tell so tasty but for price of hotel it was really good. It was everything enough for me. I just don’t know if this happens only to me but ladies who clean rooms was very loud talk. I worry they can make wake up my baby. I can advice this hotel for short stay.
Stayed 1 night in Jul 2021

8/10 Good

william

Liked: Staff & service, property conditions & facilities

Room service pests

The room cleaners are a pain. Knocking on the door and then unlock and walk in on you at 8.30 every morning, even though you ask them not to come until late morning. They don't speak english either which doesn't help. Otherwise the hotel is ok and value for mone
Stayed 4 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Being in g block on 5th floor i felt isolated. Food was good.entertainment i felt was poor for adults but good for the children.
Stayed 7 nights in Oct 2019

10/10 Excellent

Charles K.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were three adults on a half-board apartment. Breakfasts and Dinners were very good. Lots of food, many choices. We especially enjoyed the Cypriot dishes but since most of the guests at this hotel/apartment complex were Russian there were quite a lot of well prepared Russian dishes as well. Whenever we had a problem an employee would come within a few minutes and fix the TV, Wifi, etc. All-in-all we had a fabulous stay at the Jacaranda Hotel Apartments and look forward to staying there again.
Stayed 11 nights in Sep 2019

2/10 Terrible

Alexis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Inappropriate and offensive behavior

I booked and paid by credit card the full amount for my stay .Upon my arrival at the hotel for the check-in the manager at the reception informed me that I would have to pay again , making various assertions that I could not understand.After refusing to pay for many times, I decided to contact hotel.com and ask for help .They confirmed me that my reservation was paid and that I would NOT have to pay any extra. When I was presented again at the reception for final settlement of the matter, I was greeted by Director who apologized to me for all the inconvenience I went through and confirmed to me that I would NOT have to pay any amount.At that time I felt that the matter was over so my family and I, (wife and 2 minor girls 3 years and 6 months old)went in the hotel restaurant for lunch.Later and when i was back the manager to my surprise,launched an unprecedented attack on my person in public and in the presence of dozens of people.After an intense altercation with this lady, she retired to her office to come back later and tell me that I would eventually NOT have to pay any amount. As you can see, the purpose of my stay, was to spend a beautiful and quiet day with my family at the hotel premises. Instead, I was treated with disgust by reception manager, humiliating me and slashing me in front of dozens of people who were there at the time, essentially suggesting that I tried to avoid paying. AVOID 100%
Stayed 2 nights in Aug 2019

8/10 Good

Andreas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good except that the rooms didn't have wi-fi
Stayed 1 night in Aug 2019

8/10 Good

Kypros

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019

8/10 Good

Jakob

Liked: Cleanliness, staff & service, room comfort

Cheap but usable hotel.

The hotel is a little worn, but comfortable. Good: The location is just off one of the main tourist streets, and withing 5-10 minutes walk of the beach. The room (apartment) was spacious The beds were good and comfortable, with alternate pillows and sheets in the room. Neutral: The kitchenette was adequate for two, but nothing more. Bad: The hotel offers no wifi or other internet access in the rooms, and even 3G/4G access was extremely hard to come by in the room. The only online access available was in the reception area, where 40-60 people hung around to get online. The sink in the bathroom would only drain in 5-10 minutes and no plug was available for either sink or the bathtub.
Stayed 7 nights in Jul 2019

8/10 Good

Verified traveller

The room was huge and has nice side sea views as well, but as soon as I walked in i found a cockroach by the fridge. I assume it is normal in a semi rural area and with this hot weather. The maid was coming every day to empty the waste bin, so I suppose they are familiar with the problem. Other than that is great value for money
Stayed 3 nights in Jul 2019

2/10 Terrible

Snezhana

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad services, the staff in the restaurant very unkind. If you respect yourselves never book this hotel.
Stayed 2 nights in Jun 2019

10/10 Excellent

A. S.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alex 25 U.K. Really excellent for the price. Rooms exceptionally clean and also in good condition (not one cracked bathroom tile! For example). Room is very spacious especially for one and the open plan makes it seem roomy. Air con works great and is of course free. The room has a safe but I never used it and the cleaning staff seem friendly and reliable. The reception staff are very friendly and almost every extra request I had was granted without extra charges also. Very happy with that indeed. All you can eat Breakfast is included in most of the room prices, there is good variety but nothing really special there, the quality isn’t the best either (for example the bacon is a bit fatty) but for the price it is fantastic value for money. The juices are perfectly okay and refreshing to have as they’re served cold, but not as good as the fresh juices from shops available in Cyprus. Location is excellent just off to one side of the middle of the strip, reasonably close to the beach (5 minute walk), right next to a medium sized supermarket which is handy for eating in. Off-license for cheap drinks and currency exchange just around corner up main Street. There is entertainment and sometimes music but the hours are ok for noise levels. Only 2 other points; the decor in the rooms is a bit dated but there’s nothing wrong with it at all and the breakfast staff talk to you in Russian first so can’t understand them instantly. In summary excellent value for money!
Stayed 3 nights in May 2019

6/10 Okay

Foxie, England

Disliked: Staff & service, property conditions & facilities, room comfort

Good base

Best for self catering or BnB although they cater for Swedish and Russians and the breakfast is not up to much. We asked for late check out-(3pm) to be told come back in the morning went back they said no fully booked not even a courtesy room available! We were picked up at 16.30 and no new guests had arrived so we could have kept our room
Stayed 3 nights in Sep 2018

6/10 Okay

Roger, Sevenoaks

Liked: Cleanliness

Good location for short break.

This was our third stay at this location, which offers good value accommodation close to beach and local amenities. We were accompanied by two grandchildren who enjoyed the proximity to the 3 swimming pools. The apartment was sufficiently spacious to accommodate 2 adults and two children.
Stayed 8 nights in Sep 2018

6/10 Okay

Taryn

Disliked: Cleanliness, property conditions & facilities

Disappointed with hotel, beach beautiful!

We stayed in the hotel and had ants in our room, we had to ask twice for someone to come in and use ant killer to get rid of them which worked for about 1 day but they came back. We were at the back of the hotel which meant it was quiet however the grounds at the back of the hotel was full of rubbish, broken beds and even tampons on the floor, not a nice outlook! The room was very dated with rust on the bath. The sheets were clean and we did have free air con which was the only god send. The beds around the pool were uncomfortable and mostly broken. Overall we were disappointed with the hotel but the beach closeby is beautiful and there are plenty of shops and restaurants nearby.
Stayed 7 nights in Sep 2018

2/10 Terrible

Tijana

We were not satisfied with our room (it wasn’t equipped enough, beds were really uncomfortable and dirty..). Staff is not approachable and friendly. Location is not that bad, the beach is just few minutes walking distance from the hotel.
Stayed 8 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple place close to the beach and nice restaurants.
Stayed 3 nights in Aug 2018

10/10 Excellent

Stylianos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

All good!

All went good! Great value for Money
Stayed 7 nights in Aug 2018

2/10 Terrible

Tasoulla

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice.

Very good location and the bungalows are ver nice.
Stayed 10 nights in Sep 2017

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Short break for a friends wedding

Nice comfortable clean hotel/apartment in a good location near to the shops and restaurants. The rooms are a little bit dated but they were a good size and clean and had all the facilities I would expect so I was quite happy with that. Very nice staff.
Stayed 5 nights in Sep 2017

8/10 Good

Dave, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location, spacious rooms.

Good location,close to beach and bars. The rooms are spacious but a little tired looking, but the air con worked perfectly..As we were self catering would have appreciated washing up supplies. Free wi-fi in lobby area only is inconvenient. Pool area was very nice..Generous housekeeping compared with some self catering.
Stayed 5 nights in Sep 2017

8/10 Good

Roger, Sevenoaks

Liked: Cleanliness, staff & service, room comfort

Nice accommodation close to beach and amenities.

Second stay at this apartment hotel. Better than last stay as site was less busy. Location is very convenient for beach and local restaurants and shops. Apartment was clean and comfortable and adjacent to pool. Did not use restaurant as there are plenty of local options, but reports from other guests were not encouraging. Evening entertainment sometimes noisy for those not participating.
Stayed 7 nights in Sep 2017

8/10 Good

Deborah, Kent UK

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service

Great for the price

If you bear in mind the low price of the accommodation you should have a great holiday. It's cheap so don't complain about the staff, cleaning or the fact that decor is dated! The garden rooms surround the large pool with plenty of sunbeds. Everything in the room worked and free air con. So don't expect luxury on a low budget and you'll have a great holiday just like us!
Stayed 7 nights in Sep 2017

8/10 Good

Demetra

Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2017