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Akena Serris Val d'Europe

4.0 star property
VIP Access

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Photo gallery for Akena Serris Val d'Europe

Lobby sitting area
Bar (on property)
Free WiFi
Lobby
Lobby sitting area

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Parking available
  • Housekeeping
  • Breakfast available
  • 24/7 front desk
  • Free WiFi

Explore the area

View in a map
Impasse Dorothée Le Maître, Serris, 77700
  • Place, La Vallée Village
    ‪20 min walk‬
  • Place, Disney Village
    ‪7 min drive‬
  • Place, Disneyland® Paris
    ‪10 min drive‬
  • Airport, Paris (CDG-Roissy-Charles de Gaulle)
    ‪29 min drive‬
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Room options

View all photos for Standard Double Room

Free WiFi

Standard Double Room

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Family Quadruple Room

Family Quadruple Room

Family Quadruple Room

10.0 out of 10
Exceptional
(5 reviews)
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 2 Large Twin Beds

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About this property

Akena Serris Val d'Europe

Hotel with a bar, near La Vallée Village
Along with a bar/lounge, this smoke-free hotel has a snack bar/deli and express theme park tickets. WiFi in public areas is free. Additionally, self parking and a 24-hour front desk are onsite. Change of towels is available on request.
Akena Serris Val d'Europe offers 111 accommodations. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Housekeeping is offered daily and change of towels can be requested.
During your stay at Akena Serris Val d'Europe, you'll be within walking distance of La Vallée Village. Features include free WiFi in public areas, plus a bar and breakfast (surcharge).
  • Free WiFi (speed: 25+ Mbps)
  • Enjoy drinks at the bar/lounge
  • Buffet breakfast served weekdays for a fee
  • Self parking available for a fee
  • Amenities include 2 meeting rooms, an elevator, and coworking space
  • Just a 3-minute drive from La Vallée Village and 6 minutes from Golf Disneyland® Paris
There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Business amenities include 2 meeting rooms and coworking spaces.

Public spaces have free WiFi. Akena Serris Val d'Europe also features express theme park tickets and an elevator. Parking is available for a fee.

This 4-star Serris hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Secured, covered parking on site (EUR 10 per night)

Food and drink

  • Weekday buffet breakfast available 6:30 AM to 10:00 AM for a fee: EUR 18 for adults and EUR 12 for children
  • A bar/lounge
  • Snack bar/deli

Things to do

  • Books
  • Express theme park tickets
  • Games

Family friendly

  • Changing table
  • Children's books
  • Children's games
  • Express theme park tickets
  • High chair
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of towels on request
  • Housekeeping (daily)
  • Proposal/romance packages

Business services

  • 2 meeting rooms
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (102 centimetre wide door)
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Well-lit path to entrance

More

  • Smoke-free property

Policies

Check-in

Check-in start time: 2:00 AM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: EUR 30
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: EUR 20

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 8.45 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 18 for adults and EUR 12 for children
  • Covered self parking fee: EUR 10 per night
  • Early check-in fee: EUR 30 (subject to availability)
  • Late check-out fee: EUR 20 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector
Front desk staff will greet guests on arrival at the property.
Property Registration Number 105222767
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Akena Serris Val D'europe
Akena Serris Val d'Europe Hotel
Akena Serris Val d'Europe Serris
Akena Serris Val d'Europe Hotel Serris

Akena Serris Val d'Europe Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 61 out of 99 reviews
Rating 8 - Good. 20 out of 99 reviews
Rating 6 - Okay. 12 out of 99 reviews
Rating 4 - Poor. 2 out of 99 reviews
Rating 2 - Terrible. 4 out of 99 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here just so we could visit Disneyland. It was very close and convenient. We took an Uber, but we did notice people walking to the bus stop which was nearby. My kids loved the bunkbeds in the bedroom. The staff are friendly and accommodating.
Stayed 2 nights in Jul 2025

10/10 Excellent

Anthony

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the hospitality and environment
Stayed 2 nights in Jul 2025

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

4/10 Poor

Claire

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Hotel was lovely, clean and modern but the temperature of the rooms let it down. Despite advertising AC, our room had none, instead it had the heat on (and it was 35degrees outside). We spoke to reception many times about this and were repeatedly told that this would be resolved and we’d have access to the AC but in the meantime they’d access it from their side and cool the room down. None of this happened. The coolest our room got overnight was 25degrees and left us unable to sleep and feeling very ill. We felt constantly brushed off whenever we asked about it and the customer service left a lot to be desired.
Stayed 3 nights in Jun 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
AC did not work. The hotel staff were aware but made no effort to resolve the issue despite being quite warm. Also room cleaning not done despite requesting. New hotel with good location but service needs resolving.
Stayed 2 nights in May 2025

10/10 Excellent

Anca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very satisfied

The hotel is 10 min drive from Disneyland Paris. Everything is new and very clean. They clean the rooms and bathrooms every day. They have everything you need, from towels, soap, hairdryer, TV, and the room temperature can be changed as you prefer. They have a restaurant and a bar, where you can order to eat or drink up to 10pm. Breakfast very rich, for everyone's taste. We were very happy with everything, and we strongly recommend their service. Thank you very much for everything!
Stayed 2 nights in Apr 2025

10/10 Excellent

Katharina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Allison

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would highly recommend anyone going to Disney to use the hotel £14 bolts in and Gould hotel is great staff friendly
Stayed 1 night in Mar 2025

8/10 Good

Maxime

Liked: Cleanliness, staff & service, property conditions & facilities

Séjour 2 nuits

Hôtel très bien, manque réellement plateau café/thé/infusion dans les chambres
Stayed 2 nights in Aug 2025

10/10 Excellent

Sophia Randi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great for Disney, outlet and IPA😅

Great location for Disney and outlet. Supernice and helpful employees. Clean and big room. Ok food in restaurant. More than average selection of drinks/ beers. Good value for money.
Stayed 2 nights in Jul 2025

8/10 Good

Michel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

franck david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tres bon sejour

Sejour tres agréable au seins de l'AKENA merci pour votre accueil
Stayed 2 nights in Jul 2025

8/10 Good

L.S.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Jimmy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely Stay

This was a great stay. The room was spacious, clean and very comfortable for a family of four. It was at a good location just outside of Paris but close to both Disneyland as well as La Vallee Outlet Centre. I also want to give a shout-out to Bertrand at the front-office who has taken the best care possible of a lost plush toy and having it mailed to our end destination. That really saved out journey, so thank you so much for going that extra mile and saving our Europe-trip
Stayed 1 night in Jul 2025

4/10 Poor

Cornelia

Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Christophe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Giovanni

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Ottimo x chi va a Eurodisney

Stayed 4 nights in Jun 2025

10/10 Excellent

ibrahim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Konfor geniş Disney için ideal

Disneyland için gittiğimiz bir oteldi. Açıkcası yatmak amaçlı tuttuğumuz bir otel olmasına rağmen özellikle çalışanların ilgisi ve güleryüzü harikaydı. Otele erken gelmemize ve odanın verilmeyeceğini söylediler fakat istersek bavulları emanete ücretsiz bir şekilde teslim edeceklerini söylediler ki öyle yaptık. Hemen uberle 7euro disneye gectik. Dönüşte de otelin yanında bir durak var. Disneyin hemen çıkışında duraktan otobüse bindik ve 8 dk da oteldeydik.
Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Damien

Stayed 2 nights in Jun 2025

6/10 Okay

DAVID

Travelled with family
Liked: Room comfort

Le ménage a été oublié !!!!

La chambre etait spacieuse et bien agencée. Le lit très confortable et environnement très calme.le petit + : le restaurant collé à l’hotel (la côte et arête) que est super Le - : sol de la chambre sale, l’aspirateur n’avait pas été passé, il y avait des miettes sur la table de la chambre et au sol miettes de chips et pain, ce qui n’est pas agréable quand on arrive à 00h30 ! Et le lendemain matin nous svons constaté qu’il n’y avait pas de savon dans la douche.......c’etait la chambre 309
Stayed 1 night in Jun 2025

8/10 Good

Klaus

Liked: Amenities
Disliked: Cleanliness
Das Zimmer war sauber, mit Teppichboden und macht einen guten und gepflegten Eindruck. Das Bett war bequem, auch waren mehrere Kissen zur Auswahl (auch im Schrank befand sich noch ein Kissen). Das Zimmer verfügte über eine funktionierende Klimaanlage, auch konnte das Fenster problemlos geöffnet werden. (leider frühmorgens laute Anlieferungen am Hotel) Mehrere Steckdosen und am Bett befanden sich auf der einen Seite ein USB und ein UBS-C Steckplatz. Geräumiges Bad mit separatem WC, Allerdings ist Platzierung der Beleuchtung leider sehr schlecht gewählt (nämlich mittig im Raum) so dass man zB bei der Rasur komplett im Schatten stand, und sich im Spiegel nicht richtig gesehen hat. Die Türkarte hat mehrmals nicht funktioniert, Das Hotel wurde ja erst letztes Jahr eröffnet, zeigt aber bereits an vielen Stellen arge Gebrauchsspuren und Flecken an den Wänden. (zwar noch im erträglichen Bereich, aber für ein so neues Hotel …) Unter dem Fenster befand sich ein großer Wasserfleck, der zwar wohl mal teilweise ausgebessert wurde, aber er ist beim Entfernen der bodenlangen Gardine sofort aufgefallen. Sauberkeit im Treppenhaus, und vor allem im Treppenhaus zur Tiefgarage. Das Hotel verfügt eigentlich über 2 Fahrstühle, von denen aber nur einer bis in die Tiefgarage fährt. Genau dieser war während meines kompletten Aufenthaltes (und auch danach, wie mir von anderen Gästen berichtet wurde) Defekt. Also Gepäck über das dreckige Treppenhaus schleppen. Tiefgarage sehr staubig und unfertig.
Stayed 3 nights in Jun 2025

6/10 Okay

Jean marc

Liked: Cleanliness, staff & service
Moyen
Stayed 1 night in Jun 2025

10/10 Excellent

Ingrid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025