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The Sanctuary Resort Pattaya, BW Signature Collection

5.0 star property

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Photo gallery for The Sanctuary Resort Pattaya, BW Signature Collection

Outdoor pool, pool loungers
Front of property – evening/night
Two - Bedroom Suite
Lobby
Family Suite, Multiple Beds, Balcony, Ocean View (Living Room)

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Gym
  • Spa
  • Breakfast available

Explore the area

Map
352/430 Phra Tam Nak Soi 6, Moo 12, Nongprue, Banglamung, Pattaya, Chonburi, 20150
  • Dongtan Beach
    ‪5 min walk‬
  • Jomtien Beach
    ‪4 min drive‬
  • Walking Street
    ‪5 min drive‬
  • Utapao (UTP-Utapao Intl.)
    ‪44 min drive‬

Room options

View all photos for Junior Suite, 2 Single Beds, Balcony, City View (Living Room)

Junior Suite, 2 Single Beds, Balcony, City View (Living Room)

Junior Suite, 2 Single Beds, Balcony, City View (Living Room)

  • City view
  • 45 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Family Suite, Multiple Beds, Balcony, Ocean View (Living Room)

Family Suite, Multiple Beds, Balcony, Ocean View (Living Room)

Family Suite, Multiple Beds, Balcony, Ocean View (Living Room)

  • Ocean view
  • 88 sq m
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Family Suite, Multiple Beds, Balcony, City View (Living Room)

1 bedroom, in-room safe, desk, laptop workspace

Family Suite, Multiple Beds, Balcony, City View (Living Room)

  • City view
  • 88 sq m
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Junior Suite, 1 King Bed, Balcony, City View (Living Room)

1 bedroom, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed, Balcony, City View (Living Room)

  • City view
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony, City View

Deluxe Room, 1 King Bed, Balcony, City View

Deluxe Room, 1 King Bed, Balcony, City View

  • City view
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed, Balcony, City View (Living Room)

Premium Suite, 1 King Bed, Balcony, City View (Living Room)

Premium Suite, 1 King Bed, Balcony, City View (Living Room)

  • City view
  • 58 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds, Balcony, City View

Deluxe Room, 2 Single Beds, Balcony, City View

Deluxe Room, 2 Single Beds, Balcony, City View

  • City view
  • 36 sq m
  • Sleeps 3
  • 2 Twin Beds

Similar properties

Exterior

The Heritage Pattaya Beach Resort

  • Pool
  • Kids pool
  • Waterslide
  • Parking included
4.3 out of 5, Excellent, (133)
The price is €62
for 1 room
includes taxes & fees
23 Jun - 24 Jun
The Heritage Pattaya Beach Resort

About this property

The Sanctuary Resort Pattaya, BW Signature Collection

Luxury hotel on the beach, with outdoor pool
Spend the day playing on the beach then return to dine at one of The Sanctuary Resort Pattaya, BW Signature Collection's 2 restaurants. Change of towels is available on request.
The Sanctuary Resort Pattaya, BW Signature Collection offers 165 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to balconies. Flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries.

This Pattaya hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include hair dryers and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Guests can pamper themselves by indulging in the onsite spa services. Services include Thai massages and massages.
Our customers tell us they can't get enough of the helpful staff at The Sanctuary Resort Pattaya, BW Signature Collection. During your stay, you're just a quick walk from Dongtan Beach. Features include free WiFi in public areas and free self parking, plus 2 restaurants.
  • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free self parking and extended parking
  • Options for a bite to eat or a relaxing drink include 2 restaurants, a coffee shop, and a bar/lounge
  • Full breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • Onsite recreation includes a gym
  • 5 minutes by foot from Dongtan Beach and a 5-minute drive from Walking Street
The Sanctuary Resort Pattaya, BW Signature Collection offers its guests an outdoor pool and a fitness center. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

There's an onsite business center. The luxury The Sanctuary Resort Pattaya, BW Signature Collection also features spa services, coffee/tea in a common area, and concierge services. Self parking is free.

Smoking is allowed in designated areas at this 5-star Pattaya hotel.

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 10:30 AM.
Oceana Restaurant - This restaurant serves breakfast only.
Rooftop Bar & Restaurant - This poolside restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open daily.
24-hour room service is available.

Languages

English, German, Russian, Spanish, Thai

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered self parking on site
  • Free covered extended parking on site

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: THB 350 for adults and THB 175 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Oceana Restaurant
  • Rooftop Bar & Restaurant

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Dining table
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre

Outdoors

  • On the beach
  • Pool loungers

Spa

  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (99 centimetre wide door)
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible registration desk (119 centimetre high)
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Dining table
  • Electric kettle
  • Free bottled water
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests will receive an email 7 days before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Renovations and closures

The property will be renovating from June 1 2025 to July 15 2025 (completion date subject to change). The following areas are affected:
  • Swimming pool
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Sanctuary Resort Pattaya, BW Signature Collection

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately THB 350 for adults and THB 175 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 7 days before arrival with check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

The Sanctuary Phratamnak Pattaya
The Sanctuary Phratamnuk Pattaya
The Sanctuary Resort Pattaya BW Signature Collection
The Sanctuary Resort Pattaya, BW Signature Collection Hotel
The Sanctuary Resort Pattaya, BW Signature Collection Pattaya

The Sanctuary Resort Pattaya, BW Signature Collection Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 52 out of 113 reviews
Rating 8 - Good. 40 out of 113 reviews
Rating 6 - Okay. 9 out of 113 reviews
Rating 4 - Poor. 8 out of 113 reviews
Rating 2 - Terrible. 4 out of 113 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Per

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

6/10 Okay

Peter

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This looks like it was a beautiful hotel once upon a time, but under new owners Best Western, it is worn down and in need of a desperate rehab. The lobby is very nice but deceiving, because the rooms are old and in rough shape. The water pressure and temperature were extremely inconsistent. The AC in the rooms did not work well. Our group had 5 rooms, and all were substandard. Also found bugs on the beds and in the rooms. It was in a nice area with lots to do.
Stayed 8 nights in Feb 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location great hotel

Location near one of the prettier parts of beach, loads of nearby restaurants and bars but not a loud area at night. Great night market nearby with great food. What I'd call the nicer part of Pattaya and a great break away from Bangkok. The hotel is modern and room spacious and well decorated, booked a suite and loved the space and comfort.
Stayed 3 nights in Feb 2025

2/10 Terrible

Andrew

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

8/10 Good

DIANNE, DENVER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very convenient to the beach, dining and entertainment. Pool area was excellent. Room was clean and comfortable.
Stayed 6 nights in Jan 2025

10/10 Excellent

Jeffrey, Hoppers Crossing

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

4/10 Poor

Alireza

Disliked: Staff & service
Staff aren’t that friendly, parking is bad,
Stayed 1 night in Nov 2024

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness

Kamalin uimallas

Huone hiljainen parvekkeilla bileet iltaisin. Uimallas vesi ei vaihdu niin sakeaa että ei näe edes 15cm metrin syvyydessä olevaa porrasta. Joinain päivinä vesi oli vähän parempi kun siellä oli pumppu joka kierrätti vettä altaan reunalla. Allas pyyhkeitä ei ollut aina tarjolla ja aurinko tuolit oli varattu jo aamu 9 eteen päin ja ketään ei niillä näkynyt ja henkilökunta ei siivonnut pyyhkeitä koko päivänä. Hotellin aula tosi hieno. Huoneen kivilattia oli kylmä ja suihkussa jotain vihreää kasvustoa.
Stayed 5 nights in Nov 2024

8/10 Good

THEOFANIS

Travelled with group
Liked: Staff & service, amenities
a
Stayed 8 nights in Aug 2024

10/10 Excellent

Jens

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024

6/10 Okay

Lloyd

Liked: Cleanliness, staff & service, property conditions & facilities
Poor wifi
Stayed 3 nights in Oct 2024

10/10 Excellent

Narendra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

8/10 Good

THEOFANIS

Liked: Cleanliness, staff & service
Stayed 4 nights in Sep 2024

8/10 Good

THEOFANIS

Liked: Staff & service
It was a bit rundown. Aisthetically needs quality lifting. Personnel not very professional but willing. Quite neighborhood but not isolated
Stayed 9 nights in Aug 2024

10/10 Excellent

Felipe

Stayed 2 nights in Aug 2024

8/10 Good

Ronald, Draper

Travelled with partner
The only issue is our showerhead was broken
Stayed 2 nights in Aug 2024

8/10 Good

Stephen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the rate paid the stay at The Sanctuary was excellent, staff were very friendly and helpful, good location. Only small negatives were general upkeep, for example cleaning the elevator windows, and especially electical outlets in the room, most were so worn they would not work with a phone charger. Overall an enjoyable stay and would recommend.
Stayed 2 nights in Aug 2024

10/10 Excellent

Kishan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing very friendly staff and perfect room
Stayed 3 nights in Aug 2024

8/10 Good

Jeffrey

Liked: Staff & service
Disliked: Cleanliness
Stayed 5 nights in Aug 2024

8/10 Good

Kakhaber

Liked: Cleanliness, staff & service, property conditions & facilities
Its rating is 5 star but overall it stretching poor 4 start.
Stayed 9 nights in Aug 2024

8/10 Good

Bengt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice roof top pool. But wifi in my room was terrible.
Stayed 1 night in Aug 2024

10/10 Excellent

EDWARD

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After 10 years living in pattaya City. Still use only this particular hotel every time visiting pattaya City. Can't go wrong with location and service and overall its 10/10 for the money
Stayed 1 night in Aug 2024

6/10 Okay

Adrienne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a beautiful hotel. Lovely room. However, the lobby and restaurant was way too hot. Very uncomfortable to sit there.
Stayed 4 nights in Jul 2024

6/10 Okay

Craig

Travelled with partner
Liked: Cleanliness
Its in a good area close to the beach
Stayed 5 nights in Jul 2024

10/10 Excellent

Christopher, Saint Cloud

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facility, great staff
Stayed 2 nights in Jun 2024